WaiverFile

About WaiverFile
WaiverFile is an online solution that enables eventing and service provision businesses to electronically issue, collect and archive digital waiver release forms. Administered via a company's website, email, or on-site kiosks by virtue of sharable custom URL links and therefore accessible across all web-enabled devices, WaiverFile is offered across scalable SaaS packages. Priced to meet the requirements of startups all the way up to Enterprise and higher volume level, contract-free subscription plans include 150-4000+ waivers per month and unlimited cloud storage. The system allows waiver forms to be created featuring customizable questions and custom form fields, capturing customer data authenticated by their initial and signature. This can be performed by mouse or on touchscreens with finger or stylus and is stored and retained as necessary electronic evidence for identifying the particular form. A copy of each waiver is then stored within WaiverFile's secured database, with zip file archives made available for download on demand or automatically delivered weekly.
Other notable WaiverFile features include a dashboard-based UI that includes a Waiver Monitor, intended for tracking and monitoring which forms are signed while managing check-ins on event day. Users can also access the system's reporting capabilities where customer information can be filtered and exported for sharing, in addition to WaiverFile's syncing of data to external third-party apps.
Key benefits of WaiverFile
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Reviews
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- Industry: Management Consulting
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent services, they know how to listen and to tailor the solution. Great job!!
Reviewed on 2017/10/29
Streamlining our processes and get rid of paper.
Streamlining our processes and get rid of paper.
Pros
I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits.
10 days later I was able to launch it.
Cons
At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.
Response from WaiverFile
Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review!
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Admin!
Reviewed on 2023/05/05
I'm impressed by how simple the process is! Not only that, but the other day we sent out 200...
I'm impressed by how simple the process is! Not only that, but the other day we sent out 200 requests to our guests to sign a waiver, many of which began signing at the same time from links we sent them and WaiverFile handled each request without a hitch demonstrating how solid the platform is. The support is awesome!
Pros
Ease of set up and use, fast and responsive.
Cons
None so far. There are no cons so far...
Response from WaiverFile
Thanks for taking the time to submit a review! We're delighted to hear that WaiverFile is working so well for you :)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Operation Comfort
Reviewed on 2019/07/28
Pros
Able to use from the iPad when out and about at programs.
Cons
All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.
Response from WaiverFile
Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form after completing the first, I'll make sure we have that enabled on your account since it's a new addition and may not be turned on. If the requirement is to still have two forms, this at least makes the flow easier.
Thanks again for your feedback, we always strive to do all that we can to ensure the entire process is as easy as we can make it! Feel free to contact us if you have any other thoughts or questions!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Service Excellence
Reviewed on 2021/11/18
Customer service was top notch. I emailed a question and got a response within an hour. When we...
Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and [SENSITIVE CONTENT] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer!
Pros
The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process.
Cons
it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA.
Reasons for Switching to WaiverFile
Pricing, features, ease of use, and now customer service!Response from WaiverFile
Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us!
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WaiverFile is the best for in-person events!
Reviewed on 2024/03/28
Pros
Customer service is excellent. QR code system for waiver signing is so easy to use. Offline app for collecting waivers without wifi or cell service is key for our events!
Cons
Not a fault of WaiverFile, but it can be difficult for event hosts to understand the process sometimes. More training pieces for hosts?
Response from WaiverFile
Thanks for your review and feedback Amber! That is good to know about event hosts. Maybe adjusting the invitation email will help a bit. We'll reach out to you to discuss that one further and see what we might be able to adjust to help there. Thanks!
WaiverFile FAQs
Below are some frequently asked questions for WaiverFile.Q. What type of pricing plans does WaiverFile offer?
WaiverFile offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
Free 30-day trial available, then: Startup (150 waivers per month) = $15 per month Business (400 waivers per month) = $39 per month Growth (700 waivers per month) = $69 per month Premium (1300 waivers per month) = $119 per month Enterprise (4000 waivers per month) = $199 per month High Volume = Contact for quote Monthly plans start at just $15 per month. Annual discounts available.
Q. Who are the typical users of WaiverFile?
WaiverFile has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WaiverFile support?
WaiverFile supports the following languages:
English
Q. Does WaiverFile support mobile devices?
WaiverFile supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WaiverFile integrate with?
WaiverFile integrates with the following applications:
Constant Contact, Mailchimp, Microsoft Excel, Zapier
Q. What level of support does WaiverFile offer?
WaiverFile offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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