Brown Paper Tickets

Brown Paper Tickets

Ticketing & event registration platform for event organizers

4.4/5 (15 reviews)

Brown Paper Tickets Overview

Brown Paper Tickets is an event ticketing and registration platform for event producers, organizers, and attendees, with tools for ticket selling, credit card processing, ticket printing and shipping, mobile ticketing, donations management, barcode scanning, event customization, and more. Businesses can also promote their events through the Brown Paper Tickets platform with mailing lists and Mailchimp integration for creating and tracking marketing campaigns.

Businesses can benefit from the Brown Paper Tickets platform in order to organize events and sell tickets online. The platform facilitates the selling of tickets online, by phone, or in person at any point of sale (POS), and credit card processing to accept payments from attendees without extra charges. Tickets can be sold online through a custom widget on the business website, and the two-step checkout process allows for quick purchases. Event listings can be created and fully customized with images, video, custom text, and more, and businesses have the ability to create, edit, and manage event listings at any time. Listing management options include linking, promotion, metric tracking, report generation, and attendee tracking. Ticket dates and prices can be managed within Brown Paper Tickets and users can setup tiered pricing, discounts for certain attendees, service fees, and more.

Event tickets can be printed and shipped to attendees using Brown Paper Tickets' in-house fulfillment service within 24 hours of their purchase, or customers can download a barcoded mobile ticket. In order to facilitate in-person sales, pre-printed tickets can be sent to event organizers to be sold at the entrance of the event. Brown Paper Tickets also offers tools for creating custom seating charts, allowing customers to choose their own seats using the availability indicator, collecting donations for events, promoting events via the Brown Paper Tickets’ daily mailing list, offering last-minute discounts, and more.

Pricing

Starting from
US$0,00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Latin America, Mexico, United States

Supported Languages

English, French, Spanish

Brown Paper Tickets Reviews

Overall rating
4.4/5
87% positive reviews
8
Excellent
5
Very good
2
Average
0
Poor
0
Terrible
Beth ann D.

The best for Physical Tickets!

Reviewed on 2014/05/05
Review Source: Capterra

Ease of Use got 4 stars only because they have some really great functions/features that take a little bit of dedication to get down. But their customer service is AMAZING.

The price is a little high, especially compared to other non-profit ticket sellers, but it's because they mail out within 48 hours customizable tickets to each purchaser. So far the only reasonably priced non-profit focused ticketing solution I've found who does that and it's an absolute must for our event.

Response from Brown Paper Tickets

Hi, Beth Ann -- Thank you so much for your great review.

I just wanted to share -- our .99 plus 3.5% fee is actually the lowest in the entire ticketing industry. It may not appear that way because we are a bit "too transparent" and we include/pay for the ticket buyer's credit card fee in that 3.5%. Other companies claim a lower percentage ticketing fee, and then actually CHARGE a "hidden" fee that they will then tell you goes to credit card processing -- usually 2-5% per ticket, on top of the fee they advertise. We also give back 2.5% of our ticketing fee if you use PayPal or your own credit card processor.

As a Not-Just-For-Profit, we ensure that the highest percentage of funds from donors and supporters goes to your cause, while other ticketing companies take more from your donors in profits. In addition, we offer free online fundraising with zero website fees -- while other online fundraising websites take an average of 5% of every donation for their profits.

Rating breakdown

Ease of Use
Customer Support

Najja e B.

They handle all the ticketing and tracking for my fundraising events.

Used Other for 1+ year
Reviewed on 2018/07/13
Review Source: Capterra

I go to the site, build my fundraising event, and it goes live after it is reviewed and approved by Brown Paper Tickets. They handle everything. And, they provide periodic email notification of the progress of your ticket donations.

Pros

The program is easy to build your promotional material for your event. Once it is loaded, you can access multiple links for access to your event from different venues, such as website, Facebook, Twitter, electronic newsletter, etc. It's great!

Cons

I struggled a bit with the proper language to use as a nonprofit organization. For instance, we should avoid using "ticket sales" and present "suggested donation" instead. Brown Paper Tickets had a limited selection. After discussing this with them, they helped me work out the best solution, which was "admission donation"

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Margaret H.

Brown Paper Tickets is easy to use!

Used Daily for 6-12 months
Reviewed on 2018/02/08
Review Source: Capterra

I got an easy to use software that can set me up in minutes!

Pros

I'm a tour operator and I use Brown Paper Tickets to schedule tours. They make it so easy to schedule multiple events and it's also easy to go in and block out certain days. They've also kept me on my game by making sure everything is correct. Great help desk.

Cons

Brown Paper Tickets is a little messy visually. I realize it's a back-end made for utility, but it can be a bit confusing the first time you try to enter information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Craig D.

A Simple and Effective Ticket Manager

Used Other for 2+ years
Reviewed on 2019/10/03
Review Source: Capterra

We only use BPT for certain events, but have had good success with it. It is easy to check sales, set a cut off time to stop selling tickets, and print out a list of attendees.

Pros

They put a very reasonable fee on tickets sales, which is good for the artist and the consumer. It is also easy to set up your event.

Cons

The UI is a little messy and confusing, at least on the consumer end. However, BPT has been good with fixing issues when a customer makes a mistake.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniel P.

Like everything but the payout

Used Other for 2+ years
Reviewed on 2019/09/02
Review Source: Capterra

People in Minneapolis/St. Paul know BPT because so many small theatres are using them. I can see why. Overall, I would recommend it, but make sure your organization has no cash flow worries.

Pros

The fees are low, it's easy to use, you get good information about ticket buyers that helps create an e-mail list

Cons

Slow payout. I have to pay artists and venue, and BPT just takes forever to get the money to me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Brown Paper Tickets Pricing

Starting from
US$0,00
Pricing options
Free Trial
Free
Subscription
Value for money

FREE for event organizers, attendees pay: $0.99 + 5% of the ticket price

Brown Paper Tickets Features

  • Contact Database
  • Customizable Templates
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reminders
  • Reporting & Statistics
  • Social Media Integration

Additional information for Brown Paper Tickets

Key features of Brown Paper Tickets

  • Attendance management
  • Attendee management
  • Availability indicator
  • Badge management
  • Barcode / ticket scanning
  • Barcode printing
  • Barcode support
  • Box office management
  • Budget management
  • CRM
  • Contact database
  • Credit card processing
  • Custom pricing options
  • Custom tickets
  • Customizable categories
  • Customizable templates
  • Discount management
  • Event ticketing
  • Exhibit/vendor management
  • Fundraising management
  • General admission
  • Mobile ticketing
  • Online booking integration
  • Online registration
  • Online ticketing
  • Onsite ticketing
  • Payment processing
  • Price management
  • Print-at-home tickets
  • Real time data
  • Reserved seating
  • Sales analytics
  • Sales tracking
  • Shipping management
  • Social media promotion
  • Sponsorship management
  • Third party integration
  • Ticket brokering
  • VIP & discount tickets
  • Vendor management
  • Visitor registration
  • Widgets

Benefits

  • Call their in-house 24/7/365 customer service department in English, Spanish, French and they'll help troubleshoot any issues.

  • Allow Brown Paper Tickets to print and ship tickets to customers using their in-house fulfillment service. Purchased tickets are shipped to customers within 24 hours and express and priority shipping is also possible.

  • Enable mobile ticketing for events which provides attendees with a barcoded mobile ticket to present at the event. Staff at the event can use the Brown Paper Tickets’ Android and iOS apps to scan barcodes upon entry.

  • Customize event listings with information including location, prices, dates, payment types, and more, as well as the ability to define the look and feel of the listing and add a questionnaire during purchase.

  • Manage payments with credit card processing, and collect payment through payment apps such as Authorize.net, PayFlow, PayPal, and more.

  • Brown Paper Tickets FAQs

    Below are some frequently asked questions for Brown Paper Tickets.

    Q. What type of pricing plans does Brown Paper Tickets offer?

    Brown Paper Tickets offers the following pricing plans:

    Starting from: US$0,00

    Pricing model: Free, Subscription

    Free Trial: Not Available

    FREE for event organizers, attendees pay: $0.99 + 5% of the ticket price

    Q. What are the main features of Brown Paper Tickets?

    Brown Paper Tickets offers the following features:

    • Attendance management
    • Attendee management
    • Availability indicator
    • Badge management
    • Barcode / ticket scanning
    • Barcode printing
    • Barcode support
    • Box office management
    • Budget management
    • CRM
    • Contact database
    • Credit card processing
    • Custom pricing options
    • Custom tickets
    • Customizable categories
    • Customizable templates
    • Discount management
    • Event ticketing
    • Exhibit/vendor management
    • Fundraising management
    • General admission
    • Mobile ticketing
    • Online booking integration
    • Online registration
    • Online ticketing
    • Onsite ticketing
    • Payment processing
    • Price management
    • Print-at-home tickets
    • Real time data
    • Reserved seating
    • Sales analytics
    • Sales tracking
    • Shipping management
    • Social media promotion
    • Sponsorship management
    • Third party integration
    • Ticket brokering
    • VIP & discount tickets
    • Vendor management
    • Visitor registration
    • Widgets

    Q. Who are the typical users of Brown Paper Tickets?

    Brown Paper Tickets has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Brown Paper Tickets support?

    Brown Paper Tickets supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Brown Paper Tickets offer?

    Brown Paper Tickets has the following pricing plans:

    Free, Subscription

    Q. Does Brown Paper Tickets support mobile devices?

    Brown Paper Tickets supports the following devices:

    Android, iPhone

    Q. What other apps does Brown Paper Tickets integrate with?

    Brown Paper Tickets integrates with the following applications:

    Authorize.net, Facebook, Mailchimp, PayPal, Twitter

    Q. What level of support does Brown Paper Tickets offer?

    Brown Paper Tickets offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support