LogMeIn Pro

LogMeIn Pro

Remote access tool for individuals & small businesses

4.5/5 (85 reviews)

LogMeIn Pro Overview

LogMeIn Pro is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location or device. Users get full access to their desktop including applications, files and information, and are provided with the ability to store, share, and collaborate across all devices.

LogMeIn Pro enables remote access to any PC or Mac from a web browser or desktop, or via native iOS and Android mobile apps for immediate access while on-the-go. The remote control feature allows users to remotely control a computer in real time, and includes tools for desktop sharing, screen blanking, keyboard locking, session recording and reporting, clipboard sync, whiteboard drawing, remote reboot, Wake on LAN, and more. Users are able to remotely see each monitor connected to the computer using the multi-monitor display feature, as well as print documents from a remote computer to a local printer.

The solution offers HD streaming and color quality, and includes 1TB of file storage for sharing files with other individuals for collaboration. Users can also stream high-quality sound from the remote computer to their current device's speakers. LogMeIn Pro allows for an unlimited number of users to extend remote access across the business.

Pricing

Starting from
€360/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

LogMeIn Pro Reviews

Overall rating
4.5/5
93% positive reviews
47
Excellent
32
Very good
5
Average
1
Poor
0
Terrible

Great for Customer Support

Used Daily for 2+ years
Reviewed on 11/14/2017
Review Source: Capterra

It is the perfect fit for customer support, especially across different operating systems.

Pros

As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.

LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Cons

Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

The industry standard. You simply can't get any better than this software

Used Daily for 2+ years
Reviewed on 12/14/2017
Review Source: Capterra

When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Pros

Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Remote technical assitance

Used Other for 2+ years
Reviewed on 10/23/2018
Review Source: Capterra

HUGE time saver!

Pros

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Safe Remote Support Anywhere

Used Daily for 2+ years
Reviewed on 2/20/2019
Review Source: Capterra

LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.

Pros

LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

Cons

The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great tool for remote support

Used Daily for 2+ years
Reviewed on 12/11/2018
Review Source: Capterra

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Pros

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Cons

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10

LogMeIn Pro Pricing

Starting from
€360/year
Pricing options
Free Trial
Subscription
Value for money

INDIVIDUALS: €30/month, access up to 2 computers (billed annually)

POWER USERS: €70/month, access up to 5 computers (billed annually)

SMALL BUSINESSES: €127/month, access up to 10 computers (billed annually)

LogMeIn Pro Features

  • Access Control
  • Collaboration Tools
  • Monitoring
  • Reporting & Statistics
  • SSL Security

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

Additional information for LogMeIn Pro

Key features of LogMeIn Pro

  • 1TB file storage
  • Clear remote sound
  • Clipboard sync
  • Collaboration tools
  • Complimentary LastPass license
  • Desktop sharing
  • File sharing
  • HD color quality
  • Keyboard locking
  • License management
  • Multi-monitor display
  • Password management
  • Recording
  • Remote access
  • Remote control
  • Remote printing
  • Screen blanking
  • Security information
  • Session reporting
  • System admin tools
  • Unlimited users
  • User access control
  • Wake on LAN
  • Whiteboard drawing

Benefits

  • LogMeIn Pro provides users with remote access to their office desktop, giving them the freedom to access their files and finish work from home.

  • Simplify access to work and store, share, and collaborate across all devices with LogMeIn Pro.

  • Extend computer and file access to an unlimited number of users for instant collaboration.

  • Print documents from a remote computer to the nearest local printer.

  • Manage and store passwords better with a complimentary LastPass license for quick and secure access to accounts from any computer or mobile device.

  • LogMeIn Pro FAQs

    Below are some frequently asked questions for LogMeIn Pro.

    Q. What type of pricing plans does LogMeIn Pro offer?

    LogMeIn Pro offers the following pricing plans:

    Starting from: €360/year

    Pricing model: Subscription

    Free Trial: Not Available

    INDIVIDUALS: €30/month, access up to 2 computers (billed annually)

    POWER USERS: €70/month, access up to 5 computers (billed annually)

    SMALL BUSINESSES: €127/month, access up to 10 computers (billed annually)

    Q. What are the main features of LogMeIn Pro?

    LogMeIn Pro offers the following features:

    • 1TB file storage
    • Clear remote sound
    • Clipboard sync
    • Collaboration tools
    • Complimentary LastPass license
    • Desktop sharing
    • File sharing
    • HD color quality
    • Keyboard locking
    • License management
    • Multi-monitor display
    • Password management
    • Recording
    • Remote access
    • Remote control
    • Remote printing
    • Screen blanking
    • Security information
    • Session reporting
    • System admin tools
    • Unlimited users
    • User access control
    • Wake on LAN
    • Whiteboard drawing

    Q. Who are the typical users of LogMeIn Pro?

    LogMeIn Pro has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does LogMeIn Pro support?

    LogMeIn Pro supports the following languages:

    English

    Q. What type of pricing plans does LogMeIn Pro offer?

    LogMeIn Pro has the following pricing plans:

    Subscription

    Q. Does LogMeIn Pro support mobile devices?

    LogMeIn Pro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does LogMeIn Pro integrate with?

    LogMeIn Pro integrates with the following applications:

    LastPass

    Q. What level of support does LogMeIn Pro offer?

    LogMeIn Pro offers the following support options:

    Online Support, Phone Support