BeyondTrust Overview
What is BeyondTrust?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables the provision of instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Support requests can be initiated through the custom-branded support portal, BeyondTrust Buttons, or Windows applications, and users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools, and skills-based routing aim to improve technician efficiency. To manage compliance, all session activity is automatically recorded and can be monitored in real-time, and users can produce detailed audit logs and attestation reports. For GDPR compliance, BeyondTrust can automatically obtain and capture end user consent before remote support sessions begin.
BeyondTrust is the leader in Privileged Access Management and secure remote access solutions. The company has more than 20,000 customers worldwide and was acquired by Bomgar in 2018. BeyondTrust is privately owned and headquartered in Atlanta, GA with offices and channel partners around the world.
BeyondTrust Overview
Pricing
Pricing options
Contact BeyondTrust to request pricing information.
BeyondTrust Features
Media
BeyondTrust Reviews
BeyondTrust Reviews
Amazing features
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Support software done right
Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Good Tool for remote support
overall nice and fast as i'm using high specs machine.
Remote Support with ease
By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.
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Amazing features
Pros
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
Support software done right
Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Pros
It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
Cons
It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Good Tool for remote support
overall nice and fast as i'm using high specs machine.
Pros
one of the most trusted tool for enterprise, very nice interface easy to use and operate. you can use multiple session at the same time without any issue
Cons
graphics requirement is more, should be light weight for low specs machine, doesn't work well if you have less than 4 GB of RAM
Remote Support with ease
By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.
Pros
The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.
Cons
I don't have any cons with the software.
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BeyondTrust Pricing
BeyondTrust Pricing
Contact BeyondTrust to request pricing information.
Contact BeyondTrust to request pricing information.
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BeyondTrust Features
BeyondTrust Features
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Additional information for BeyondTrust
Additional information for BeyondTrust
Key features of BeyondTrust
- API
- Annotations
- App to app credential security
- Audit log
- Automatic access logging
- Automatic activity recording
- Branded portal
- Canned scripts
- Chat
- Compliance management
- Continuous discovery
- End-of-sessions surveys
- Escalation
- External directory integrations
- GDPR compliance
- IT asset management
- ITSM & SIEM integrations
- Identity management
- Incoming call management
- Inconsistency remediation
- Interdependency tracking
- Multi-device support
- Native two-factor authentication (2FA)
- Password randomization
- Privileged identity rotation
- Remote access
- Remote control
- Remote mobile device camera sharing
- Remote support
- Role & permission management
- Screen sharing
- Secure password storage
- Service account management
- Session forensics
- Session recording
- Session transfer
- Skills-based routing
- Super-user login accounts
- Support invitations
- Ticket/issue tracking
- Unattended access
- User & group management
- Watermarking
Benefits
ownership.
existing security and operational tools.
audit trail for reporting to reduce risk.
BeyondTrust FAQs
BeyondTrust FAQs
Below are some frequently asked questions for BeyondTrust.
Q. What type of pricing plans does BeyondTrust offer?
BeyondTrust offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact BeyondTrust to request pricing information.
Q. What are the main features of BeyondTrust?
BeyondTrust offers the following features:
- API
- Annotations
- App to app credential security
- Audit log
- Automatic access logging
- Automatic activity recording
- Branded portal
- Canned scripts
- Chat
- Compliance management
- Continuous discovery
- End-of-sessions surveys
- Escalation
- External directory integrations
- GDPR compliance
- IT asset management
- ITSM & SIEM integrations
- Identity management
- Incoming call management
- Inconsistency remediation
- Interdependency tracking
- Multi-device support
- Native two-factor authentication (2FA)
- Password randomization
- Privileged identity rotation
- Remote access
- Remote control
- Remote mobile device camera sharing
- Remote support
- Role & permission management
- Screen sharing
- Secure password storage
- Service account management
- Session forensics
- Session recording
- Session transfer
- Skills-based routing
- Super-user login accounts
- Support invitations
- Ticket/issue tracking
- Unattended access
- User & group management
- Watermarking
Q. Who are the typical users of BeyondTrust?
BeyondTrust has the following typical customers:
Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does BeyondTrust support?
BeyondTrust supports the following languages:
Dutch, English, French, German
Q. What type of pricing plans does BeyondTrust offer?
BeyondTrust has the following pricing plans:
Subscription
Q. Does BeyondTrust support mobile devices?
BeyondTrust supports the following devices:
Android, iPhone, iPad
Q. What other apps does BeyondTrust integrate with?
BeyondTrust integrates with the following applications:
Alloy Navigator, Autotask, Axonius, HaloITSM, Hornbill, SecureLink, Securonix Cloud, ServiceNow, TOPdesk, Zendesk
Q. What level of support does BeyondTrust offer?
BeyondTrust offers the following support options:
Online Support, FAQs, Knowledge Base, Video Tutorials
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!