Remote Support Overview
What is Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables the provision of instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Support requests can be initiated through the custom-branded support portal, BeyondTrust Buttons, or Windows applications, and users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools, and skills-based routing aim to improve technician efficiency. To manage compliance, all session activity is automatically recorded and can be monitored in real-time, and users can produce detailed audit logs and attestation reports. For GDPR compliance, BeyondTrust can automatically obtain and capture end user consent before remote support sessions begin.
BeyondTrust is the leader in Privileged Access Management and secure remote access solutions. The company has more than 20,000 customers worldwide and was acquired by Bomgar in 2018. BeyondTrust is privately owned and headquartered in Atlanta, GA with offices and channel partners around the world.
Remote Support Overview
Pricing
Pricing options
Contact BeyondTrust to request pricing information.
Remote Support Features
Media

Remote Support Reviews
Remote Support Reviews
Amazing features
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Comprehensive Remote Support Software
Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Bomgar Review
Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.
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Amazing features
Pros
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
REMOTE ACCESS
Very efficient and dependable product. With 98 + up time.
Pros
Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.
Cons
The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.
Comprehensive Remote Support Software
Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.
Pros
The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices.
The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.
Cons
Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Bomgar Review
Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.
Pros
Personally I like a lot of things about this software. Going to outline/describe them below:
1. Simple way for users to join sessions:
All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions.
2. Chat features within the session are useful:
This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session.
3. Color/Background/Quality Control:
You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session.
4. Adding scripts during sessions:
You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful.
5. Pinning sessions:
You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again
Cons
I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.
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Remote Support Pricing
Remote Support Pricing
Contact BeyondTrust to request pricing information.
Contact BeyondTrust to request pricing information.
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Remote Support Features
Remote Support Features
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Categories
Categories
Additional information for Remote Support
Additional information for Remote Support
Key features of Remote Support
- API
- Annotations
- App to app credential security
- Audit log
- Automatic access logging
- Automatic activity recording
- Branded portal
- Canned scripts
- Chat
- Compliance management
- Continuous discovery
- End-of-sessions surveys
- Escalation
- External directory integrations
- GDPR compliance
- IT asset management
- ITSM & SIEM integrations
- Identity management
- Incoming call management
- Inconsistency remediation
- Interdependency tracking
- Multi-device support
- Native two-factor authentication (2FA)
- Password randomization
- Privileged identity rotation
- Remote access
- Remote control
- Remote mobile device camera sharing
- Remote support
- Role & permission management
- Screen sharing
- Secure password storage
- Service account management
- Session forensics
- Session recording
- Session transfer
- Skills-based routing
- Super-user login accounts
- Support invitations
- Ticket/issue tracking
- Unattended access
- User & group management
- Watermarking
Benefits
ownership.
existing security and operational tools.
audit trail for reporting to reduce risk.
Remote Support FAQs
Remote Support FAQs
Below are some frequently asked questions for Remote Support.
Q. What type of pricing plans does Remote Support offer?
Remote Support offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact BeyondTrust to request pricing information.
Q. What are the main features of Remote Support?
Remote Support offers the following features:
- API
- Annotations
- App to app credential security
- Audit log
- Automatic access logging
- Automatic activity recording
- Branded portal
- Canned scripts
- Chat
- Compliance management
- Continuous discovery
- End-of-sessions surveys
- Escalation
- External directory integrations
- GDPR compliance
- IT asset management
- ITSM & SIEM integrations
- Identity management
- Incoming call management
- Inconsistency remediation
- Interdependency tracking
- Multi-device support
- Native two-factor authentication (2FA)
- Password randomization
- Privileged identity rotation
- Remote access
- Remote control
- Remote mobile device camera sharing
- Remote support
- Role & permission management
- Screen sharing
- Secure password storage
- Service account management
- Session forensics
- Session recording
- Session transfer
- Skills-based routing
- Super-user login accounts
- Support invitations
- Ticket/issue tracking
- Unattended access
- User & group management
- Watermarking
Q. Who are the typical users of Remote Support?
Remote Support has the following typical customers:
Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does Remote Support support?
Remote Support supports the following languages:
Dutch, English, French, German
Q. What type of pricing plans does Remote Support offer?
Remote Support has the following pricing plans:
Subscription
Q. Does Remote Support support mobile devices?
Remote Support supports the following devices:
Android, iPhone, iPad
Q. What other apps does Remote Support integrate with?
Remote Support integrates with the following applications:
Alloy Navigator, Autotask, Axonius, HaloITSM, Hornbill, SecureLink, Securonix Cloud, ServiceNow, TOPdesk, Zendesk
Q. What level of support does Remote Support offer?
Remote Support offers the following support options:
Online Support, FAQs, Knowledge Base, Video Tutorials
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!