Synap

An LMS that helps deliver online courses and exams at scale.

5 /5 (11 reviews) Write a Review!

Synap Overview

What is Synap?

Synap is a Learning Management System for businesses, organisations and institutions across the globe. The cloud-based tool can be used to aid with onboarding new hires, delivering compliance training, revising for business exams, and delivering live, proctored, high-stakes assessments.

Synap is the all-in-one platform for exam preparation and live exams. Create, manage and deliver highly customised assessments with a wide range of question types including image based questions & answers, MCQs, EMQs and more. Choose between instant and delayed feedback for your test takers and receive detailed learner reports to see which areas and questions your learners performed best in.

Synap also facilitates the creation of learning courses with the ability to include a range of file formats such as videos, articles, quizzes, PDFs and more. Courses are broken down into small segments with the aim of making the content more digestible for learners and enhancing engagement. The Spaced Learning algorithm uses custom learner data to personalise each learning plan and focus on areas that need improvement. Learners can access content on-the-go with the Android and iOS Synap mobile apps. Training providers are able to create an unlimited number of courses and store them within the system. Courses and question banks can also be sold online through the Synap eCommerce module.

The Synap interface can be fully white-labelled and customised with company branding, logos, color-schemes, and images. A custom domain and single sign on allows users to create a seamless experience with any existing systems and workflows. Synap also integrates with third party applications for video conferencing, analytics, and customer support. Custom analytics and reports can be generated through Segment integration, meaning organisations can create reports that are relevant to them, including metrics such as performance and engagement.

Synap Overview

Pricing

Starting from
£150,00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: £150/month for 30 monthly active users

Essential: £300/month with 100 monthly active users

Standard: £700/month with 250 monthly active users

Pro: £1,200/month with 500 active users

Enterprise plans also available - let's chat to discuss a tailored plan for you.


Synap Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

As an admin, your dashboard allows you to see various user stats and question flags made by your learners.
Create collections of practice assessments for your learners.
Deliver practice, live and timed exams and customise their settings within the platform.
Image questions and long-form answers within an exam.
Our insights dashboard where admins can view cohort and individual progress.
Create, deliver and manage courses on platform.
Learners can view their course progression within the assignment dashboard.
In-course experience including a video.
Post-assignment completion details including start date, completion date and time spent.
Create feedback surveys for your courses.
Synap video Synap video Synap screenshot: As an admin, your dashboard allows you to see various user stats and question flags made by your learners. Synap screenshot: Create collections of practice assessments for your learners. Synap screenshot: Deliver practice, live and timed exams and customise their settings within the platform. Synap screenshot: Image questions and long-form answers within an exam. Synap screenshot: Our insights dashboard where admins can view cohort and individual progress. Synap screenshot: Create, deliver and manage courses on platform. Synap screenshot: Learners can view their course progression within the assignment dashboard. Synap screenshot: In-course experience including a video. Synap screenshot: Post-assignment completion details including start date, completion date and time spent. Synap screenshot: Create feedback surveys for your courses.

Synap Reviews

Synap Reviews

Overall rating
5
/
5
Excellent
11

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,9
Ease of Use
4,9
Customer Support
5
100% recommended this app
George B.

Set up an LMS for my EdTech company.

From the experience I've had so far with Synap, the team seem to have an in depth understanding of the difficulties and logistics of training and helping employees study for exams, with some pretty neat cognitive research behind it too. They set up an LMS for my edtech company in minutes and continue to work with and support us getting everything on there. I'm sure it'll continue being a key part of our business strategy going forward.


Harry W.

Extraordinarily helpful team

Excellent. First, Synap is helping my students to reinforce their knowledge of complex medical information. Traditionally, the most motivated university students have always formulated their own self-study test questions to improve their knowledge. However, although the bulk of students would be willing to use such question items, most of them would not have the time to formulate their own question items. By structuring a formal system for all students to use with Synap, it means that all students benefit, and that the question items are curated and vouchsafed by the module management team. This means that there is consistency and accuracy, as well as increased engagement.
The Synap team have been extraordinarily helpful with every step of the process. They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students (essential for issues with intellectual property and privacy). I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practise and educational research publications.


Jessica B.

Amazing Team!

The Synap team are incredible! Always extremely helpful and happy to go that extra mile! They really have managed to take their technology to the next level with their amazing service.

I would highly recommend them as an organisation. Look forward to watching the platform grow


Henda S.

Synap: the constant certainty in an uncertain strange world.

From my first meeting with this team, I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions. Examinations are never an easy time to work with students for the first time, but as a Third world country we had some extra curveballs that had nothing to do with the global coronavirus pandemic. During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day) The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness. (If I am honest, the way they dealt with my students sometimes put me to shame.. I am not nearly as level headed as these individuals) They even kept me calm. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it.


Alex G.

Very impressed with the product

My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver.


George B.
Industry: Education Management
Company size: 2-10 Employees

Set up an LMS for my EdTech company.

Used Daily for 6-12 months
Reviewed on 2018/09/20
Review Source: Capterra

From the experience I've had so far with Synap, the team seem to have an in depth understanding of the difficulties and logistics of training and helping employees study for exams, with some pretty neat cognitive research behind it too. They set up an LMS for my edtech company in minutes and continue to work with and support us getting everything on there. I'm sure it'll continue being a key part of our business strategy going forward.

Pros

Just recently discovered Synap when looking to create an online learning platform for my company's user base and I was seriously impressed. It really is THE new platform to utilise for businesses looking to implement e-learning for their employees quickly and efficiently. Very intuitive software.

Cons

Can't fault the platform yet (been using for circa 6 months now)... let's hope it stays that way!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harry W.
Industry: Higher Education
Company size: 1 001-5 000 Employees

Extraordinarily helpful team

Used Daily for 1+ year
Reviewed on 2019/03/12
Review Source: Capterra

Excellent. First, Synap is helping my students to reinforce their knowledge of complex medical information. Traditionally, the most motivated university students have always formulated their own self-study test questions to improve their knowledge. However, although the bulk of students would be willing to use such question items, most of them would not have the time to formulate their own question items. By structuring a formal system for all students to use with Synap, it means that all students benefit, and that the question items are curated and vouchsafed by the module management team. This means that there is consistency and accuracy, as well as increased engagement.
The Synap team have been extraordinarily helpful with every step of the process. They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students (essential for issues with intellectual property and privacy). I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practise and educational research publications.

Pros

Synap has made a bespoke online testing programme for my university medical school students to reinforce their knowledge. The software was greatly appreciated by the students, who liked the fact that it was easy to use and also worked with a mobile app (although most of my students seemed to access it with a laptop -- which makes sense for formal studies).
I found that the Synap interface was easy to use both for uploading and for correcting issues with poorly performing items.

Cons

I do not have anything negative to say about the Synap workspace. I should say that my students did not use the spaced reinforcement function because our plans did not include it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jessica B.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Amazing Team!

Used Weekly for 6-12 months
Reviewed on 2019/09/19
Review Source: Capterra

The Synap team are incredible! Always extremely helpful and happy to go that extra mile! They really have managed to take their technology to the next level with their amazing service.

I would highly recommend them as an organisation. Look forward to watching the platform grow

Pros

Really easy to use platform
Customisable according to your needs

Cons

Synap is an academic platform rather than a platform particularly designed for software firms like us so we weren't sure it would work, however with the help of the team we have been able to structure our content in a way that really serves our overall objectives

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Henda S.
Industry: E-Learning
Company size: 11-50 Employees

Synap: the constant certainty in an uncertain strange world.

Used Other for 6-12 months
Reviewed on 2020/11/06
Review Source: Capterra

From my first meeting with this team, I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions. Examinations are never an easy time to work with students for the first time, but as a Third world country we had some extra curveballs that had nothing to do with the global coronavirus pandemic. During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day) The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness. (If I am honest, the way they dealt with my students sometimes put me to shame.. I am not nearly as level headed as these individuals) They even kept me calm. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it.

Pros

We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.

Cons

The only thing would be (and this is just a suggestion, it was not a problem) If it is possible to highlight each correct answer for each student for MCQ questions. The rest was really easy and easily integrated in our current LMS systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alex G.
Industry: E-Learning
Company size: 2-10 Employees

Very impressed with the product

Used Weekly for 6-12 months
Reviewed on 2020/11/16
Review Source: Capterra

My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver.

Pros

The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes.
I love how responsive the development team is when I need them and how the system is always improving.
I really like how as an admin I can switch over to study mode to see what a learner would see.

Cons

There is only one small issue that we have faced.
We have clients in the NHS and one of the small problems we have is the deliverability of invitations to learners with NHS email addresses. This has been mainly down to the servers of such a large organisation. It is possible for the organisation to change this by whitelisting the Synap email address.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,9/10
Based on 11 user ratings
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Synap Pricing

Synap Pricing

Starting from
£150,00/month
Free Trial
Subscription
Value for money

Starter: £150/month for 30 monthly active users

Essential: £300/month with 100 monthly active users

Standard: £700/month with 250 monthly active users

Pro: £1,200/month with 500 active users

Enterprise plans also available - let's chat to discuss a tailored plan for you.

Starter: £150/month for 30 monthly active users

Essential: £300/month with 100 monthly active users

Standard: £700/month with 250 monthly active users

Pro: £1,200/month with 500 active users

Enterprise plans also available - let's chat to discuss a tailored plan for you.

Value for Money
5/5
Based on 11 user ratings
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Synap Features

Synap Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,9/5
Based on 11 user ratings
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Categories

Additional information for Synap

Additional information for Synap

Key features of Synap

  • ACH payment processing
  • Assignment tracking
  • Certificate management
  • Compliance tracking
  • Course authoring
  • Course catalog
  • Course management
  • Course tracking
  • Customizable branding
  • Customizable questions
  • Customizable reporting
  • Deadline tracking
  • Discussion board
  • Employee onboarding
  • Learner portal
  • Learning management
  • Mobile learning
  • Performance reports
  • Permission management
  • Real time analytics
  • Recurring tasks
  • Self service portal
  • Self-learning
  • Single sign on
  • Skills assessment
  • Social learning
  • Tests/assessments
  • Third party integration
  • Training management
  • Video conferencing
  • eCommerce management
  • eLearning companies
  • eLearning management

Benefits

Save time creating questions banks and assessments by bulk uploading questions and answers with our new CSV importer.

Get detailed insights into individual or cohort progress and achievements with our analytics dashboard.

Benefit from Synap’s learning algorithms to deliver personalised spaced learning to each individual learner. Synap takes into account each users strengths and weaknesses based on historical data in order to provide targeted learning material.

Allow learners to complete assessments and track progress on-the-go with the Android and iOS Synap mobile apps. Users can login from anywhere to fit in some bite-sized learning activities.

Integrate with third party apps including Google Hangouts and GoToMeeting for video conferencing, Google Analytics and Segment for analytics, Intercom and Zendesk for customer support, and ADFS and LDAP for single sign on.

Use Synap as an eCommerce platform as well as a training tool, with the ability to sell any created courses or question banks to other users online. Payments can be processed through integration with PayPal and Stripe.

Synap FAQs

Synap FAQs

Below are some frequently asked questions for Synap.

Q. What type of pricing plans does Synap offer?

Synap offers the following pricing plans:

Starting from: £150,00/month

Pricing model: Subscription

Free Trial: Not Available

Starter: £150/month for 30 monthly active users Essential: £300/month with 100 monthly active users Standard: £700/month with 250 monthly active users Pro: £1,200/month with 500 active users Enterprise plans also available - let's chat to discuss a tailored plan for you.

Q. What are the main features of Synap?

Synap offers the following features:

  • ACH payment processing
  • Assignment tracking
  • Certificate management
  • Compliance tracking
  • Course authoring
  • Course catalog
  • Course management
  • Course tracking
  • Customizable branding
  • Customizable questions
  • Customizable reporting
  • Deadline tracking
  • Discussion board
  • Employee onboarding
  • Learner portal
  • Learning management
  • Mobile learning
  • Performance reports
  • Permission management
  • Real time analytics
  • Recurring tasks
  • Self service portal
  • Self-learning
  • Single sign on
  • Skills assessment
  • Social learning
  • Tests/assessments
  • Third party integration
  • Training management
  • Video conferencing
  • eCommerce management
  • eLearning companies
  • eLearning management

Q. Who are the typical users of Synap?

Synap has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Synap support?

Synap supports the following languages:

English

Q. Does Synap support mobile devices?

Synap supports the following devices:

Android, iPhone, iPad

Q. What other apps does Synap integrate with?

Synap integrates with the following applications:

GoToMeeting, Google Analytics, Intercom, Mailchimp, Microsoft Excel, PayPal, Segment, Stripe, Zendesk, Zoom

Q. What level of support does Synap offer?

Synap offers the following support options:

Phone Support, Online Support, Knowledge Base