About Tickd

Tickd is a web based project management tool that enables teams to organize their work into projects, milestones, and tickets, as well as manage tasks and collaborate effectively. Tickd provides a mobile responsive interface and integrates with tools such as email, Slack, GitHub, and more for seamless communication and collaboration on projects.

The Tickd dashboard provides teams and individuals with a high level view of all project activity and progress across the organization. Users can set milestones by grouping together tickets with common goals and deadlines, as well as tag tickets independently across milestones and projects for clearer insight and reporting. Tickets or whole projects can be followed by subscribing to them individually to receive all updates on relevant ticket activity. Notifications can be customized using fine grained controls, and users can reply to tickets, view updates, and give feedback in one place via their Tickd inbox.

Customizable reports provide teams with the ability to track activity and boost project management, and each report can be exported into a readable and editable form to share with clients or other team members. Timesheets enable users to track their team's billable hours on work completed, which are fully integrated into reports. Teams can also create and organize all documentation within wikis using markdown syntax. With Tickd, each organization receives a custom URL as standard, and all data is stored and encrypted using the AES-256 encryption algorithm.

Key benefits of Tickd

  • Get a clear overview of all project activity and progress across the team via the dashboard, and get all updates and give feedback in one place.

  • Tags help collect tickets independently across milestones and projects for helpful views and reporting.

  • The platform's mobile friendly design responds to small and large screens alike, meaning users can access Tickd via any device without having to download an app.

  • Track the team's billable hours on work completed and use the data to generate customizable reports to track activity and boost project management.

  • Customizable reports help organizations track activity and can be exported into a readable and editable form for sharing with clients.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    See all ongoing projects at a glance via the Tickd dashboard
    Get a detailed overview of each project including milestones, tickets, fixes, and more
    Group together tickets with common goals and deadlines to create milestones
    Begin discussions to comment on tickets and collaborate with colleagues
    View 5 more
    Tickd screenshot: See all ongoing projects at a glance via the Tickd dashboard Tickd screenshot: Get a detailed overview of each project including milestones, tickets, fixes, and more Tickd screenshot: Group together tickets with common goals and deadlines to create milestones Tickd screenshot: Begin discussions to comment on tickets and collaborate with colleagues

    Features

    Total features of Tickd: 51

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Assignment Management
    • Audit Trail
    • Billable Items Tracking
    • Collaboration Tools
    • Commenting / Notes
    • Customizable Reports
    • Dashboard
    • Email Management
    • Email-to-Task Conversion
    • File Sharing
    • File Transfer
    • Forum / Discussion Board
    • Goal Setting / Tracking
    • Idea Management
    • Ideation / Crowdsourcing
    • Inbox Management
    • Issue Management
    • Knowledge Base Management
    • Milestone Tracking
    • Mobile Access
    • Parent Task
    • Percent-Complete Tracking
    • Prioritization
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Time Tracking
    • Projections
    • Reporting/Project Tracking
    • Resource Management
    • SSL Security
    • Support Ticket Management
    • Tagging
    • Task Editing/Updating
    • Task Management
    • Task Planning
    • Task Progress Tracking
    • Task Tagging
    • Third Party Integrations
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Timesheet Management
    • To-Do List
    • Traditional Methodologies
    • URL Customization
    • Wiki

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    Reviews

    Overall rating

    4,7 /5
    (10)
    Value for Money
    4,9/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have Tickd?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10
    Alan W.
    Overall rating
    • Industry: Capital Markets
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Gets the job done

    Reviewed on 2019/06/13

    Communicating with our clients, and trying to do this with email, loses focus quickly. By keeping...

    Communicating with our clients, and trying to do this with email, loses focus quickly. By keeping focus on a single task, we can keep the communications on point.

    Pros

    There are many project management tools around, but this one is focused on GTD principals and managing the work of tickets between team members. The real killer feature, is its deep integration with email, the fact we can have clients interact with our team by simply replying to an email is the single most feature that makes it all work.

    Cons

    There is nothing. Sure there are smaller features, who doesn't have that.

    Marcus F.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great project management and ticket system

    Reviewed on 2019/04/15

    I've used it for years as a software engineer working on tickets as well as project management,...

    I've used it for years as a software engineer working on tickets as well as project management, dealing with milestones, tickets, timelines, time tracking, etc.

    I've also use Jira and others but I keep coming back to Tickd, I like it much better.

    Pros

    It's quick to get to your daily continual tasks like creating and updating tickets, it's easy to generate reports and overviews.

    It works well for Agile and SCRUM, or just tracking statuses if you prefer that.

    Cons

    Some features require extra clicks to get to, but the TickD team has been very responsive in making things easier to use.

    Suhas J.
    Overall rating
    • Industry: Education Management
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Tick'd - Love the name

    Reviewed on 2019/06/13

    Prioritize and manage daily work.

    Prioritize and manage daily work.

    Pros

    It is customized well to cater to the firm's needs like creating tickets via emails, svn integration etc

    Cons

    It's not compatible with Git repository.
    When the bucket list inside a project is long it's tough to move tickets around.

    Response from CodeArcs

    Hi Suhas,

    Thanks for taking the time to review Tickd. We appreciate your feedback.

    With respect to your point regarding Git compatibility, we do support Git whether GitHub, GitLab, Bitbucket or Beanstalk is your provider. If you're using a different provider or host Git on your own repositories, I'd be happy to discuss how we might best support you.

    Thanks again

    Keri W.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    My Review

    Reviewed on 2019/06/25

    Pros

    Ease of use when submitting a ticket via email

    Cons

    Email formatting is not retained and because we are passing around a lot of technical information some information is lost in lack of translation.

    Response from CodeArcs

    Thank you for taking the time to review Tickd. Your feedback is much appreciated.

    With respect to the email formatting, if you'd like to submit some examples to our support team, we'd be happy to see what we can do there.

    Thanks again.

    Flora R.
    Overall rating
    • Industry: E-Learning
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to use dev management and project tracking tool

    Reviewed on 2019/04/15

    Pros

    Has worked great for our organization's needs. Wonderful as a project management tool to track our developments and great for system maintenance/tracking bugs. In addition to a communication tool for our team, our system users are able to submit feedback or request support. All member of our team are on the same page and know exactly what is going on at any given time. Feels like a custom system because it's set up specifically to your organization's needs for projects and user support.

    Cons

    I can't say that I dislike any features. One thing that I will say, is that for some people who are not tech savvy, figuring out all the great functionality and features is a learning process and may take some time. We've been using the tool for almost a year, and although I am pretty comfortable with tech and management tools, I will occasionally discover small things like short cuts and features that I was previously unaware of. But the experience has been great from the start.

    Showing 5 reviews of 10 Read all reviews

    Tickd FAQs

    Below are some frequently asked questions for Tickd.

    Tickd offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $15 per month for 10 users and 3GB of storage, or $165 per year. $35 per month for 30 users and 10GB of storage, or $385 per year. $55 per month for 75 users and 20GB of storage, or $605 per year. $75 per month for 150 users and 50GB of storage, or $825 per year. $150 per month for 400 users and 100GB of storage, or $1650 per year. Price plans can be tailored to suit unique needs.

    We do not have any information about Tickd features

    Tickd has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Tickd supports the following languages:

    English

    Tickd supports the following devices:

    Tickd integrates with the following applications:

    Beanstalk, Bitbucket, GitHub, GitLab, Slack

    Tickd offers the following support options:

    Email/Help Desk, Chat

    Related categories

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