About Wherewolf

Wherewolf is a cloud-based digital waiver solution designed for adventure tourism businesses including helicopter, surfing, skydiving, kayaking, horse riding, bungee jump, ski and snowboarding, paintball, canyoning, offroading, rock climbing, ballooning, and other attraction operators. The app and web-based software allow users to manage guests, check-ins, waivers, signatures, trip documentation, and post-visit follow ups from anywhere. Wherewolf also has contactless options for guests to checkin and complete waivers from their own phone onsite.

Wherewolf’s native app enables online and offline check-in of guests upon arrival. Guests can also be required to check-in in advance through custom web forms. A range of data can be collected and is automatically added to the guest database. Collected data can also be shared with users’ existing booking or reservation systems.

The Wherewolf dashboard provides users with access to operational tools and guest data from wherever they are, enabling the management of operations while customers are onsite. Customer signatures can be captured electronically on legally-binding digital waivers, and stored online for easy access. Other trip documentation can also be digitized and stored in Wherewolf, including trip manifests, dive/flight logs, equipment allocations, and trip reports.

Wherewolf offers built-in marketing tools to automatically follow-up with guests after their visits, with the aim of encouraging guests to leave positive ratings and reviews on TripAdvisor, Google, and Facebook. Users can also utilize guest analytics to inform their marketing decisions, and target advertising and email campaigns using collected customer data.


Key benefits of Wherewolf

  • Guests can be checked-in on arrival through the Wherewolf Waiver app, with users able to collect guest information and process check-ins both online and offline.

  • Guest signatures can be captured electronically on legally-binding digital waivers, and all collected guest data is automatically recorded in a database and can be pushed to connected booking or reservation systems.

  • Whiteboards and paper documents can be replaced with digital trip manifests, equipment allocations, trip reporting, dive and flight logs, and more.

  • Automatic post-visit follow-ups encourage guests to leave ratings and reviews on TripAdvisor, Google, and Facebook.

  • Guest analytics provide users with insights to use in their marketing campaigns, with the ability to mine guest data for targeted advertising and emails.

  • Images

    Wherewolf Software - Pre-arrival web form
    Wherewolf Software - Custom branded app
    Wherewolf Software - Digital liability waiver
    Wherewolf Software - Guest data display
    Wherewolf Software - Marketing data analytics
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    Wherewolf video
    Wherewolf video
    Wherewolf Software - Pre-arrival web form
    Wherewolf Software - Custom branded app
    Wherewolf Software - Digital liability waiver
    Wherewolf Software - Guest data display
    Wherewolf Software - Marketing data analytics

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    US$18.00
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    Reviews

    Overall rating

    4.5 /5
    (43)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.4/5
    Customer Support
    4.5/5

    Already have Wherewolf?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 43
    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Far exceeded expectations!!!

    Reviewed on 2023/10/24

    Overall I’m beyond happy with their services and all they have to offer! This truly does make a...

    Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing.

    Pros

    Our rep [sensitive content hidden] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point.

    Cons

    This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic!

    Cassandra
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wherewolf is awesome!!

    Reviewed on 2024/07/05

    Incredibly simple and straightforward. Getting it set up and live was quick and easy.

    Incredibly simple and straightforward. Getting it set up and live was quick and easy.

    Pros

    The simplicity of the program. No problems integrating into our FareHarbor booking system and all the waivers transfer within seconds to the reservation it is connected to. Questions are answered quickly and any small problems we have encountered have been resolved essentially the same day. So glad we switched from the other program we were using, Wherewolf suits out business needs much better.

    Cons

    Some of the options could be highlighted better for less customer confusion. Example: When selecting weight in pounds or kilograms, it looks like the other is selected from what you would like to choose.

    Response from Wherewolf

    Hi Cassandra - thank you so much for sharing your feedback, it means a lot to us and to other business owners. We're stoked to see that everything is going well. I appreciate your comment about the KGS/ LBs option too, I'll note that down for our team to track.
    Reach out any time you have any questions and have a great day.

    Marcio
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Mediocre customer support and onboarding

    Reviewed on 2024/05/29

    At the moment, it's not good at all. Although they claim and market that it has the best integration...

    At the moment, it's not good at all. Although they claim and market that it has the best integration with Fareharbor, it has been a week, and they cannot integrate with Fareharbor.

    Wherewolf sales team promises a lot, and delivers very little.

    Pros

    It has a good interface and can be used on zapier

    Cons

    The company's backend is messy. The customer support is confused and slow!

    Cleopatra
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Fantastic product, just when we needed it

    Reviewed on 2023/05/12

    Fantastic, i'd highly recommend Wherewolf as an online waiver solution for an activity company

    Fantastic, i'd highly recommend Wherewolf as an online waiver solution for an activity company

    Pros

    Pandemic forced us to embrace online waivers. Wherewolf was our first choice. Branded to look like us. We were able to customise the forms just about right. A fantastic addition to our systems.

    Cons

    Pricing became a little prohibitive after a while. We werent able to tweak the forms quite to our liking.

    Stacey
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wherewolf is the easy choice

    Reviewed on 2021/07/06

    The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade...

    The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient.

    Pros

    Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life!

    Cons

    I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet.

    Showing 5 reviews of 43 Read all reviews

    Wherewolf FAQs

    Below are some frequently asked questions for Wherewolf.

    Wherewolf offers the following pricing plans:

    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Lite: $0/month - Includes up to 400 guest waiver completions per month. Essentials: $149/month - Our most common paid package that includes marketing analytics and automated guest reviews Equipped: $299/month - Our most advanced package for multi-location, multi-app, operators, with all features of previous tiers plus detailed Trip Management and Texting of waivers included.

    Wherewolf has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Wherewolf supports the following languages:

    English

    Wherewolf supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Wherewolf integrates with the following applications:

    Bookeo, Dropbox Business, FareHarbor, Fotaflo, Mailchimp, Rezdy, WaveRez, Xola

    Wherewolf offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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