ResMan

Property management software for multifamily apartments

4,5 /5 (357 reviews) Write a Review!

ResMan Overview

What is ResMan?

If you own, operate or invest in multifamily apartments with more than 100 units then it’s time to discover ResMan. ResMan’s property management platform seamlessly manages everything from accounting to screening to affordable compliance, giving owners and operators an end-to-end solution that delivers consistent NOI growth and a breathtaking resident experience. With free live chat support and a dedicated customer success manager, you get the attention you need.

The foundation of the ResMan platform was designed with 3-click navigation and a boardroom feature which allows property managers, owners, and operators to see the entire organization on one screen in real time, with strategic views of critical business metrics across their portfolio, region, or a specific property. Accounting features include an automated AR process to help users manage receivables, collections, and records complete with audit trails for real-time transparency. The AP workflow enables centralized invoicing with real-time approvals to complete check-runs, including tools for expense control and allocation, inventory tracking, and more. Users can also manage customized GL accounts and map different accounts to properties.

ResMan’s budgeting module provides centralized, customizable budgeting templates which allow users to pull historical data directly from a General Ledger. Users can forecast occupancy and financial performance, project renewals, and define budgets with an occupancy target. Mobile maintenance capabilities enable maintenance professionals to access, edit, and complete work orders while onsite via mobile device, and respond to urgent requests while on the go. Users can take a photo, and attach it to a work order or a resident’s file for documentation. Additional features include tools for inventory management and expense tracking by unit, building, and common area.

ResMan helps organizations to manage prospect and applicant engagement through a lead funnel, storing all contact details and historical communication in one place. Users can follow through on leasing activities, assign incoming leads, create follow-up tasks, and automate routine communication with customers. SMS integration means that users can generate, send, and receive text messages through the ResMan platform in real time in order to communicate news and updates with residents. Organizations can also ensure adherence to affordable housing regulations by viewing important KPIs via the compliance analytics center, with multiple subsidy support and a certification approval workflow.

ResMan Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ResMan for detailed pricing information.


ResMan Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Centralized invoicing and real-time approvals to complete check-runs from multiple entities and bank accounts
Setup and post charge distribution to all residents
Compare boardroom analytics and operational performance metrics in real time across multiple properties
Get an at-a-glance overview of property demographics, recertifications, compliance, and more
View compliance KPIs at a property or portfolio level, as well as demographic snapshots to ensure adherence to tenant selection plans
Search for anything with a single search field for the entire database
Automatically create guest cards from websites and ILS’s for lead generation
Ensure regulatory compliance adherence for HUD and Low Income Housing Tax Credit properties
Analyze industry-specific data with customized reporting
ResMan video ResMan screenshot: Centralized invoicing and real-time approvals to complete check-runs from multiple entities and bank accounts ResMan screenshot: Setup and post charge distribution to all residents ResMan screenshot: Compare boardroom analytics and operational performance metrics in real time across multiple properties ResMan screenshot: Get an at-a-glance overview of property demographics, recertifications, compliance, and more ResMan screenshot: View compliance KPIs at a property or portfolio level, as well as demographic snapshots to ensure adherence to tenant selection plans ResMan screenshot: Search for anything with a single search field for the entire database ResMan screenshot: Automatically create guest cards from websites and ILS’s for lead generation ResMan screenshot: Ensure regulatory compliance adherence for HUD and Low Income Housing Tax Credit properties ResMan screenshot: Analyze industry-specific data with customized reporting

ResMan Reviews

ResMan Reviews

Overall rating
4,5
/
5
Excellent
212

Very good
114

Average
29

Poor
2

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,5
Customer Support
4,3
91% recommended this app
Becky O.

Easy, convenient


Jaimie O.

Smoothest Software Out There!

Overall positive!


Michael T.

Getting Better, but not there yet

Overall, I think ResMan is TRYING to get in the game, but I wish it could happen a little(or a lot) quicker. Our account rep and support team are always great, they really do try their best to make all of our Property Management Softeware dreams come true.
I REALLY want to love ResMan, I am hopeful that the future will show some drastic improvements!


Davis P.

Useful Product

Has good features, but ResMan can be slow with the most critical aspects of the business.


Jaqueline A.

I Absolutely Love Resman

I think Resman is the best product available, compared to all the databases out there you outshine the all categories. The price point is perfect, except when you perform rate increases, upon renewal time. These increases, can take away from all the greatness.


Becky O.
Industry: Real Estate
Company size: 51-200 Employees

Easy, convenient

Used Daily for 6-12 months
Reviewed on 2020/08/04
Review Source: Capterra

Pros

I love that I can get an easy overview of my entire portfolio. The dashboard is useful, the reports are great and the software is very intuitive. There is an easy flow between products and everything is included in the monthly price.

Cons

I would like better reporting for excluded units

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jaimie O.
Industry: Real Estate
Company size: 51-200 Employees

Smoothest Software Out There!

Used Daily for 2+ years
Reviewed on 2020/08/13
Review Source: Capterra

Overall positive!

Pros

Instead of having different modules added on in an attempt to stay updated, REsman has a smooth, fully integrated platform that is user friendly and was easy (relatively) to install. We appreciate their ability to use integration partners, rather than forcing their customers to use ONLY their product, especially to integrate with our own website, insurance partner etc. This allows us more flexibility and control over which services we choose to use. They are one of the friendliest softwares for our on-site teams and have super good help videos and instructions. They are easy to get along with and I predict they will give Yardi and Onesite a run for their money. I highly recommend!

Cons

The accounting processes did not mesh quite as well, but our accounting department was able to come up with work arounds that satisfied them. Customer service used to be above expectations, but I think they have had some turnover and although I do think their customer service reps are polite and effective, we are not likely to get our issues resolved in less than 1 to 2 weeks now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael T.
Industry: Real Estate
Company size: 201-500 Employees

Getting Better, but not there yet

Used Daily for 6-12 months
Reviewed on 2018/10/05
Review Source: Capterra

Overall, I think ResMan is TRYING to get in the game, but I wish it could happen a little(or a lot) quicker. Our account rep and support team are always great, they really do try their best to make all of our Property Management Softeware dreams come true.
I REALLY want to love ResMan, I am hopeful that the future will show some drastic improvements!

Pros

It is somewhat easy to use, the dashboard is attractive and doesn't look sterile and cold like OneSite. The support team needs to be larger, but the team they have definitely does their best to react quickly and puts in requests for enhancements when we can not be helped. They are always friendly and upfront on what is coming and what they are trying to improve.

Cons

Too much double work, for instance to add lease term options you must add the property to the lease terms desired under Admin, Settings AND add the lease term under Property, Unit Type. As an Admin that the Regionals/Site Team depend on it is imperative that requests be taken care of swiftly and almost every task in ResMan requires an absorbent amount of time on the back end.
Easy Lease, there is nothing easy about this.... from the set up to the use at the site level. Entarata has been my favorite with inline applications/leasing as far as ease of use and customer experience. Real Page wins over ResMan in this area as well.
It feels like the software was designed by out of industry people, alot of things just don't make sense. For example if you want to require that applicant's enter their email address to complete the application(which OF COURSE this should be a required field when you are using online lease forms/apps) you can not exclude non-lease holders or children. Everyone in the household has to have an email entered....

Response from ResMan

Hi Michael. Thank you for your review. Everyone at ResMan loves First Choice. We'll be reaching out to you directly to address your concerns. We have some great stuff around the corner that should put a smile on your face. We're working hard to make it the best software you'll ever use. Please always feel free to reach out...we're here to help. --Dennis Behrman, SVP of Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Davis P.
Industry: Real Estate
Company size: 11-50 Employees

Useful Product

Used Daily for 1+ year
Reviewed on 2020/10/09
Review Source: Capterra

Has good features, but ResMan can be slow with the most critical aspects of the business.

Pros

Organization and integration is the best part. Syncs up with bank accounts, inspection software and other various tools needed for successful property management

Cons

Customer Service/Help Line: On average, I'm on hold between 30-45 minutes
Creating a New Property: Took 2-3 months for a newly managed property to be added to the system

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jaqueline A.
Industry: Real Estate
Company size: 11-50 Employees

I Absolutely Love Resman

Used Daily for 2+ years
Reviewed on 2020/03/20
Review Source: Capterra

I think Resman is the best product available, compared to all the databases out there you outshine the all categories. The price point is perfect, except when you perform rate increases, upon renewal time. These increases, can take away from all the greatness.

Pros

I love how easy it is to set up and customize. Admin access is the absolute best, if I ever get stuck i simply pull up the resman help link and type in my concern, and boom, I can figure it out.

Cons

I wish set up was quicker. If a devoted team got it all done day ONE /TWO omg that was would be amazing. I get it takes time, but maybe it could be done.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 357 user ratings
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ResMan Pricing

ResMan Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ResMan for detailed pricing information.

Contact ResMan for detailed pricing information.

Value for Money
4,5/5
Based on 357 user ratings
Compare value for money rating with alternatives
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ResMan Features

ResMan Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
4,4/5
Based on 357 user ratings
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Categories

Additional information for ResMan

Additional information for ResMan

Key features of ResMan

  • Accounting management
  • Accounts payable (AP)
  • Accounts receivable (AR)
  • Advanced search capabilities
  • Allocate expenses
  • Assign or auto assign from the lead dashboard
  • Automatically update and feed marketing content
  • Bank reconciliation
  • Budgeting & forecasting
  • Built in E-Signature services
  • CRM
  • Certification approval workflow
  • Collections
  • Compliance management
  • Comprehensive receivables history
  • Create follow up tasks
  • Credit check
  • Customizable GPR feature set
  • Customizable statements
  • Customizable workflows
  • Drag and drop
  • Electronic tax reporting
  • Expense control
  • Expense management
  • Export to Excel
  • Forecast occupancy & financial performance
  • General ledger (GL)
  • Identity verification
  • Insurance management
  • Intercompany accounting
  • Inventory management
  • Invoicing
  • Landlord database
  • Late fee calculation
  • Lead management
  • Lease management
  • Maintenance management
  • Manage applicant lease signatures
  • Mobile friendly
  • Notifications
  • Online availability tool
  • Onsite / main office
  • Owner portal
  • Payment processing
  • Portfolio views
  • Property search
  • Real-time approvals
  • Real-time business intelligence
  • Real-time key performance analytics
  • Real-time reports
  • Recurring revenue
  • Rent tracking
  • Residential properties
  • SMS integration
  • Screening
  • Secure document management
  • Set up recurring journal entries
  • Single sign-on
  • Sublease management
  • Task management
  • Tax management
  • Tenant database
  • Tenant portal
  • Tenant self service
  • Tenant tracking
  • Track inventory, renovations, and replacement reserves
  • Transaction templates
  • User defined permissions
  • Vacancy tracking
  • Vendor portal
  • Website hosting

Benefits

  • Measure operations and financial performance across all properties using a single platform with real-time, side-by-side asset comparison via the boardroom feature.

  • Automate processes to reduce workload and bookkeeping errors, and enable staff to accomplish daily tasks while improving NOI (net operating income), resident experience and investor visibility.

  • ResMan integrates property leasing and qualification processes with marketing tools in order to help property owners and investors deliver strong residents.

  • ResMan provides a reporting engine that gives users and investors a holistic operational view that helps drive NOI decision making.

  • Streamline communications for the team internally and with residents through bi-directional text messaging (SMS) directly via the ResMan platform.

  • ResMan FAQs

    ResMan FAQs

    Below are some frequently asked questions for ResMan.

    Q. What type of pricing plans does ResMan offer?

    ResMan offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact ResMan for detailed pricing information.

    Q. What are the main features of ResMan?

    ResMan offers the following features:

    • Accounting management
    • Accounts payable (AP)
    • Accounts receivable (AR)
    • Advanced search capabilities
    • Allocate expenses
    • Assign or auto assign from the lead dashboard
    • Automatically update and feed marketing content
    • Bank reconciliation
    • Budgeting & forecasting
    • Built in E-Signature services
    • CRM
    • Certification approval workflow
    • Collections
    • Compliance management
    • Comprehensive receivables history
    • Create follow up tasks
    • Credit check
    • Customizable GPR feature set
    • Customizable statements
    • Customizable workflows
    • Drag and drop
    • Electronic tax reporting
    • Expense control
    • Expense management
    • Export to Excel
    • Forecast occupancy & financial performance
    • General ledger (GL)
    • Identity verification
    • Insurance management
    • Intercompany accounting
    • Inventory management
    • Invoicing
    • Landlord database
    • Late fee calculation
    • Lead management
    • Lease management
    • Maintenance management
    • Manage applicant lease signatures
    • Mobile friendly
    • Notifications
    • Online availability tool
    • Onsite / main office
    • Owner portal
    • Payment processing
    • Portfolio views
    • Property search
    • Real-time approvals
    • Real-time business intelligence
    • Real-time key performance analytics
    • Real-time reports
    • Recurring revenue
    • Rent tracking
    • Residential properties
    • SMS integration
    • Screening
    • Secure document management
    • Set up recurring journal entries
    • Single sign-on
    • Sublease management
    • Task management
    • Tax management
    • Tenant database
    • Tenant portal
    • Tenant self service
    • Tenant tracking
    • Track inventory, renovations, and replacement reserves
    • Transaction templates
    • User defined permissions
    • Vacancy tracking
    • Vendor portal
    • Website hosting

    Q. Who are the typical users of ResMan?

    ResMan has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ResMan support?

    ResMan supports the following languages:

    English

    Q. What type of pricing plans does ResMan offer?

    ResMan has the following pricing plans:

    Subscription

    Q. Does ResMan support mobile devices?

    We do not have any information about what devices ResMan supports

    Q. What other apps does ResMan integrate with?

    ResMan integrates with the following applications:

    DocuSign, HappyCo, LeaseHawk, Nexus, Nexus, Notifii Connect, Notifii Track

    Q. What level of support does ResMan offer?

    ResMan offers the following support options:

    Phone Support, Online Support, FAQs