About Paldesk
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients, and the omni-channel helpdesk combines requests sent from email, live chat, Facebook, Twitter, mobile apps, and more, to aid with management and responses.
Businesses can create a customized chat widget using Paldesk and embed it on their website and mobile apps to provide instant support to customers. Colors and text can be customized to fit with company branding, and provide a personalized website experience. Customer requests from various platforms are displayed within the Paldesk dashboard in real time and each request can be automatically assigned or transferred to a specific agent based on the agent’s skills, contact channel, type of issue, and contact history. Agents have access to a full omni-channel message history within the Paldesk platform in order to provide context when solving cases.
With Paldesk, businesses can provide support to customers in real time and during out-of-office hours, automatic messages can be configured to respond to queries. Any off-hour queries are automatically converted into tickets which can be routed-to and managed by an agent during office hours. Users can also create canned responses to common enquiries, which can then be escalated to an agent if they still cannot be resolved.
Pricing starting from:
US$9,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of Paldesk
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$9,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Paldesk: 50
- API
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Templates
- Document Storage
- Email Management
- Event Triggered Actions
- File Sharing
- Help Desk Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Prioritization
- Proactive Chat
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Website Visitor Tracking
- Widgets
Alternatives
Salesforce Service Cloud
Zoho Desk
Zendesk
LiveAgent
Reviews
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- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exquisite :)
Reviewed on 2018/09/20
Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens...
Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens reactions to customers requests and their resovement at that matter.
Eliminates possibility to forget about postponed conversations, and lists all the client wishes/requests on same spot, improving costumer care - since it takes a click to review them no matter of time or channel they were sent trough!
Pros
Easy to get how it works, super user friendly and extremely useful :)
Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one.
Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.
Cons
Because of the my job requirements, it would be great (for me) if there were some extra features developed regarding an e-mail handling procedures...
Response from Paldesk
Thank you so much for your kind words and valuable feedback.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2018/09/20
Overall Paldesk is a great product with great features. It gives us everything that we need to have...
Overall Paldesk is a great product with great features. It gives us everything that we need to have efficient communication with our clients.
Pros
We love the powerful and simple to use features that Paldesk provides to our booking platform!
Cons
I am missing visitor recording on the website and give them proactive support.
Response from Paldesk
Thank you so much for your kind words and valuable feedback.
- Industry: Education Management
- Company size: 11-50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A great start with some hiccups in the user experience
Reviewed on 2020/12/04
I was attracted to PalDesk based on its featureset, but disappointment with some of the bugs in...
I was attracted to PalDesk based on its featureset, but disappointment with some of the bugs in implementation.
Pros
PalDesk ticks all the right boxes: a friendly, (somewhat) targetable chat widget, feedback widget, and popup builder. The widget builder offers good customization and I like being able to connect different channels to the service. Customers can be prompted to enter email for follow-up, important if you're not able to respond in real-time to their query. The featured links within the chat widget are an excellent tool.
Cons
A few aspects of the implementation make it a bit challenging to use:
1. The administrators' panel is a bit confusing. Perhaps that's on me, not having learned it thoroughly. Just be prepared to take a bit of time to get familiar with it.
2. Caching means that you may get partway into the interface, then be faced with a log-in screen. After logging in, you may have to start over in navigating to where you want to be.
3. I've erased a widget by accident. I dont' remember the details but I do remember that the system didn't save backups of my settings. There was no way to revert.
4. When assigning a chat, the system isn't smoothly responsive. You may need to click a few times or wait a few seconds.
5. The bot builder doesn't work very well, and PalDesk has chosen to de-emphasize this feature. But I think that's the right way to go; bots aren't as great as we might have thought.
- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paldesk live chat
Reviewed on 2018/10/22
with Paldesk we can convert customers and improve customer service
with Paldesk we can convert customers and improve customer service
Pros
Easy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,
Cons
In free versions are Facebook, e-mail and the web, but not Twitter
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Omnichannel Chat!
Reviewed on 2018/09/20
I have better communications with my customers :)
I have better communications with my customers :)
Pros
Simplicity and Pal brand is great thing! :)
Cons
Maybe more features like video recording
Paldesk FAQs
Below are some frequently asked questions for Paldesk.Q. What type of pricing plans does Paldesk offer?
Paldesk offers the following pricing plans:
- Starting from: US$9,00/month
- Pricing model: Subscription
- Free Trial: Available
Rookie: 11$ monthly billing/ 9$ annual billing/ per agent Early Stage: 19$ monthly billing/ 14$ annual billing/ per agent Rising Star: 29$ monthly billing/ 22$ annual billing/ per agent
Q. What are the main features of Paldesk?
We do not have any information about Paldesk features
Q. Who are the typical users of Paldesk?
Paldesk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does Paldesk support?
Paldesk supports the following languages:
English
Q. Does Paldesk support mobile devices?
Paldesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Paldesk integrate with?
Paldesk integrates with the following applications:
Drupal, Facebook, Gmail, Joomla, Magento Commerce, Mailchimp, PrestaShop, Slack, Squarespace, Twitter, WordPress, Zapier
Q. What level of support does Paldesk offer?
Paldesk offers the following support options:
Email/Help Desk, Chat
Related categories
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