About Hello Club

Hello Club is a cloud-based solution for managing clubs and members. It offers a range of powerful features, including membership renewals, event management, court bookings, online payments, facility access control, visitor log/contact tracing, and reporting.

It is particularly beneficial for clubs like Racket Sports, Yachting, Water Sports, as well as Chambers of Commerce, Business Networks, Community Centres, and Hobby Groups.

With Hello Club, you have full control over both your members and casual players/visitors in your admin portal. Members can easily enroll and renew their memberships online through a self-service portal, with secure online payment integration. The membership renewal process is fully automated, with timely reminders for expiring subscriptions or outstanding payments. You can also collect online payments while effortlessly managing your accounts through Xero integration and weekly financial reports.

Stay connected with your members using Hello Club's built-in mailer, which seamlessly integrates with Campaign Monitor or Mailchimp.

Streamline court bookings and events with ease. Members can book courts or other areas themselves, while you have the flexibility to set booking restrictions based on peak hours, memberships, and roles. Enable booking reminders and block out areas for one-off, multi-day, or recurring events. Increase your revenue with guest ticketing and more.

For added convenience (optional), you can integrate Hello Club with facility access control systems. This allows you to monitor and control doors and court lights remotely, ensuring efficient management of your facilities.

Generate comprehensive reports on various aspects such as members, memberships, finances, court usage, and more.

Transform the way you manage your organisation today. Try Hello Club for free now.


Key benefits of Hello Club

**Drastically reduce admin overhead: Simplify the management of members, payments, events, and court bookings.

**Enhanced member experience: Unlock growth opportunities for your club or organisation.

**Effortless enrollment and renewal: Members can easily join and renew their memberships online with secure payment integration.

**Automated membership renewals: Streamline the renewal process and receive timely reminders for expiring subscriptions and outstanding payments.

**Simplified financial management: Seamlessly collect online payments, integrate with Xero, and receive weekly financial reports.

**Seamless member communication: Connect with members using Hello Club's built-in mailer, integrating with Campaign Monitor or Mailchimp.

**Streamlined court bookings and events: Allow members to easily book courts and set restrictions based on peak hours, memberships, and roles.

**Boost revenue opportunities: Increase revenue through guest ticketing and other revenue-boosting features.

**All-in-one access control systems: Optionally integrate with facility access control systems for remote monitoring and control.

**Intuitive reporting: Generate reports on members, memberships, finances, and court usage.

**Exceptional onboarding and support: Benefit from a 10/10 onboarding experience and ongoing support.


Images

Hello Club Software - A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links.
Hello Club Software - Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well.
Hello Club Software - A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more.
Hello Club Software - Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status.
Hello Club Software - Generate beautiful reports to monitor your court usage.
Hello Club Software - Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely.
Hello Club Software - Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options.
Hello Club Software - A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week.
Hello Club Software - Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more.
Hello Club Software - We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users!
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Hello Club video
Hello Club Software - A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links.
Hello Club Software - Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well.
Hello Club Software - A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more.
Hello Club Software - Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status.
Hello Club Software - Generate beautiful reports to monitor your court usage.
Hello Club Software - Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely.
Hello Club Software - Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options.
Hello Club Software - A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week.
Hello Club Software - Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more.
Hello Club Software - We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users!

Not sure about Hello Club? Compare with a popular alternative

Hello Club

4,7 (46)
VS.
Highly reviewed

Starting Price

NZ$48,00
month
US$8 000,00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

77
118

Integrations

6
18

Ease of Use

4,6 (46)
4,4 (54)

Value for Money

4,7 (46)
4,5 (54)

Customer Service

4,8 (46)
4,7 (54)
Green rating bars show the winning product based on the average rating and number of reviews.

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4,5
#1 Alternative to Hello Club
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Mindbody

4,0
#2 Alternative to Hello Club
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ClubWorx

4,6
#3 Alternative to Hello Club
Clubworx is a scalable club management solution - and professional website provider - for gyms, fitness studios, golf...

Wild Apricot

4,5
#4 Alternative to Hello Club
WildApricot is the #1 online membership software for associations, non-profits, and clubs. Allow Wild Apricot to...

Reviews

Overall rating

4,7 /5
(46)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Hello Club?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 46
Anihaera (Cherie)
Anihaera (Cherie)
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Otaki Waka Hoe Charitable Trust

Reviewed on 2018/09/21

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a...

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Adrian
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hello Club Review

Reviewed on 2020/06/25

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As...

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Response from Frello

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

Harry
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Membership Software

Reviewed on 2023/03/14

Awesome except events need to be developed a lot more.

Awesome except events need to be developed a lot more.

Pros

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Cons

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

Bevan
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Implement & Easy to Teach

Reviewed on 2020/02/20

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking...

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Alternatives Considered

ClubWorx and Wild Apricot

Reasons for Switching to Hello Club

The company is based in New Zealand which made communication easier although the biggest reason was their willingness to negotiate with a smaller company who doesn't have the resources or the need for a large scale membership management solution.

Response from Frello

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Tiana
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best value for money

Reviewed on 2023/03/17

It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service...

It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.

Pros

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

Cons

We really required some kind of league management, but this will be rectified in your merger.

Alternatives Considered

Hivebrite

Reasons for Switching to Hello Club

Pricing point. We were a new club and needed something with most of the power and interface of Hivebrite but not the price tag.
Showing 5 reviews of 46 Read all reviews

Hello Club FAQs

Below are some frequently asked questions for Hello Club.

Hello Club offers the following pricing plans:

  • Starting from: NZ$48,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.

Hello Club has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Hello Club supports the following languages:

English

Hello Club supports the following devices:

Hello Club integrates with the following applications:

Campaign Monitor by Marigold, Gmail, Google Calendar, Mailchimp, Stripe, Xero

Hello Club offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Hello Club.