Hello Club

Hello Club

Modern all-in-one club & membership management software

4.8/5 (9 reviews)

Hello Club Overview

Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, membership renewals, event management, facility bookings, finances and online payments, integration with access control hardware, and extensive reporting capabilities.

With Hello Club, you can manage both your members and casual players in a single solution. A self-service portal allows members to enrol and renew their memberships online, with a payment gateway integration for secure online payments. The membership renewal process is fully automated, with prompt reminders for expiring subscriptions or outstanding payments. Integrations with Campaign Monitor and Mailchimp allow you to sync your subscriber lists with one click, and you can create groups to directly send out messages to specific members.

Hello Club also offers an online booking system, which allows your members to book courts or other areas by themselves. You can configure booking restrictions based on peak hours, memberships, and roles, as well as enable waiting lists and booking reminders. Areas can also be blocked out for one-off, multi-day, or recurring events. Integration with access control systems enables full control of doors and court lights, allowing you to monitor access and usage remotely. You can also generate a range of reports on everything ranging from members, memberships, finances, court usage and more.

Pricing

Starting from
$79
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, United States

Supported Languages

English

Hello Club Reviews

Overall rating
4.8/5
100% positive reviews
7
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Anihaera (cherie) A.

Otaki Waka Hoe Charitable Trust

Used Daily for 6-12 months
Reviewed on 2018/09/21
Review Source: Capterra

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trish C.

Badminton Use

Used Daily for 1+ year
Reviewed on 2019/03/21
Review Source: Capterra

The most important aspect for me is back up service and this simply cannot be faulted. Suggestions are taken seriously and frequently acted upon.

Pros

The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

Cons

I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Response from Hello Club

Thanks so much for your review Trish! We're glad to hear you find our system easy to use and that despite initial resistance to change it has been a good experience for you. Do let us know if you need a hand with anything!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ewen G.

Helloclub

Used Daily for 1-5 months
Reviewed on 2019/03/19
Review Source: Capterra

The system means less input from other staff so less cost.
It also means I have a better idea of what is happening and who is using the centre.

Pros

It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Cons

The payment system. Banks are still advising their customers no to use POLi.

It would be good to have a page showing who has booked a month in advance like the old system.

Response from Hello Club

Hi Ewen, thank you for your review! We are g lad to hear you find the system user friendly and that it's saving you on time and costs.

As for the bookings, did you know we have a booking overview page which allows you to filter and see all upcoming bookings in a list? Let us know if you can't find it and we'll point you in the right direction.

Agreed that not everyone likes or recommends POLi, but unfortunately there is no other alternative payment system in New Zealand for account-to-account payments which has been developed by banks themselves.

We do have Stripe integration for credit/debit card payments, but unfortunately those payment processing fees are higher as you are no doubt aware.

Rest assured though that as soon as banks come up with an alternative solution we'll provide the integration as soon as possible!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Charles W.

As easy as HELLO

Used Daily for 1+ year
Reviewed on 2018/09/21
Review Source: Capterra

The Hello Club software has brought our club into the 21st century. It gives members and volunteer administrators plenty of easy to use options - it is difficult to imagine the club operating without the system now.

Pros

Easy to use and it serves our club's needs perfectly.

Cons

There's nothing to not like. It used to be a bit cumbersome to scroll through every member's names in alphabetical order when in the finance section but that problem was solved by an update very soon after I raised the issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great Product just falls short on 2 important features

Used Weekly for Free Trial
Reviewed on 2019/03/20
Review Source: Capterra

I have had an excellent experience with the software, best on the market for the purpose and fantastic customer service with interest in extending their products capabilities. However, due to the two cons mentioned my club is not able to use it as much as we would like.

Pros

1. that I could set it up and use it for free
2. the various membership tracking options
3. the invoicing summaries of member fees owing
4. amazing customer service
5. dynamic web app enabling for mobile device

Cons

1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions
2. Lack of membership attendance tracking

Response from Hello Club

Hi there, thank you for your review! We're happy to hear you had a good experience with your trial.

We're currently working on our event sign up functionality which will include attendance tracking, so hopefully that will be of use to you.

If you'd like to have a chat about low cost payment options do get in touch and we'll see if there's anything we can do to help.

We would love to help your club use our product to its fullest potential and are always looking for ways to improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Hello Club Pricing

Starting from
$79
Pricing options
Free Trial
Free
Subscription
Value for money

Entry: free for up to 100 members.
Standard: $79/month, up to 350 members.
Premium: $129/month, up to 1000 members.
Custom: from $249/month, unlimited members.
Free trial available for paid plans.

Hello Club Features

  • API
  • Automatic Reminders
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Electronic Payments
  • Email Integration
  • Reporting & Statistics

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Hello Club

Key features of Hello Club

  • Access control hardware integrations
  • Audit log
  • Automated membership renewals
  • Committee management
  • Configurable booking restrictions
  • Court booking system
  • Customizable reporting
  • Dues management
  • Group mailings
  • Instant transaction reconciliation
  • Member directory
  • Member management
  • Member onboarding
  • Member portal
  • Online payments
  • Opt-in automated email reminders
  • Payment gateway integrations
  • Role management
  • System transaction monitoring
  • Waiting list

Benefits

An automated membership renewal process allows members to renew their own subscriptions and pay for other transactions through our online payment gateways.

Reminders are sent out to members automatically for outstanding payments and upcoming subscription renewals, removing the need for manual follow-ups.

Weekly finance and membership reports are emailed automatically so you can stay on top of your finances as well as new or expiring memberships.

Configure restrictions for the online booking system to control court bookings based on roles, memberships, or peak hours, with a waiting list and opt-in email reminders to help with crowded courts.

Access control system integration allows full control of doors and court lights, real time monitoring of access and usage, and remote door or lights control for events.

All system actions are automatically recorded in the audit log, which encourages transparency and accountability, as any issues can be traced back to the responsible user.

Hello Club FAQs

Below are some frequently asked questions for Hello Club.

Q. What type of pricing plans does Hello Club offer?

Hello Club offers the following pricing plans:

Starting from: $79

Pricing model: Free, Subscription

Free Trial: Available

Entry: free for up to 100 members.
Standard: $79/month, up to 350 members.
Premium: $129/month, up to 1000 members.
Custom: from $249/month, unlimited members.
Free trial available for paid plans.

Q. What are the main features of Hello Club?

Hello Club offers the following features:

  • Access control hardware integrations
  • Audit log
  • Automated membership renewals
  • Committee management
  • Configurable booking restrictions
  • Court booking system
  • Customizable reporting
  • Dues management
  • Group mailings
  • Instant transaction reconciliation
  • Member directory
  • Member management
  • Member onboarding
  • Member portal
  • Online payments
  • Opt-in automated email reminders
  • Payment gateway integrations
  • Role management
  • System transaction monitoring
  • Waiting list

Q. Who are the typical users of Hello Club?

Hello Club has the following typical customers:

Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Hello Club support?

Hello Club supports the following languages:

English

Q. What type of pricing plans does Hello Club offer?

Hello Club has the following pricing plans:

Free, Subscription

Q. Does Hello Club support mobile devices?

We do not have any information about what devices Hello Club supports

Q. What other apps does Hello Club integrate with?

Hello Club integrates with the following applications:

Campaign Monitor, Gmail, Google Calendar, Intercom, Mailchimp, Stripe, Xero

Q. What level of support does Hello Club offer?

Hello Club offers the following support options:

Knowledge Base, Online Support, Phone Support