Hello Club
About Hello Club
Hello Club is a cloud-based solution for managing clubs and members. It offers a range of powerful features, including membership renewals, event management, court bookings, online payments, facility access control, visitor log/contact tracing, and reporting.
It is particularly beneficial for clubs like Racket Sports, Yachting, Water Sports, as well as Chambers of Commerce, Business Networks, Community Centres, and Hobby Groups.
With Hello Club, you have full control over both your members and casual players/visitors in your admin portal. Members can easily enroll and renew their memberships online through a self-service portal, with secure online payment integration. The membership renewal process is fully automated, with timely reminders for expiring subscriptions or outstanding payments. You can also collect online payments while effortlessly managing your accounts through Xero integration and weekly financial reports.
Stay connected with your members using Hello Club's built-in mailer, which seamlessly integrates with Campaign Monitor or Mailchimp.
Streamline court bookings and events with ease. Members can book courts or other areas themselves, while you have the flexibility to set booking restrictions based on peak hours, memberships, and roles. Enable booking reminders and block out areas for one-off, multi-day, or recurring events. Increase your revenue with guest ticketing and more.
For added convenience (optional), you can integrate Hello Club with facility access control systems. This allows you to monitor and control doors and court lights remotely, ensuring efficient management of your facilities.
Generate comprehensive reports on various aspects such as members, memberships, finances, court usage, and more.
Transform the way you manage your organisation today. Try Hello Club for free now.
Key benefits of Hello Club
**Drastically reduce admin overhead: Simplify the management of members, payments, events, and court bookings.
**Enhanced member experience: Unlock growth opportunities for your club or organisation.
**Effortless enrollment and renewal: Members can easily join and renew their memberships online with secure payment integration.
**Automated membership renewals: Streamline the renewal process and receive timely reminders for expiring subscriptions and outstanding payments.
**Simplified financial management: Seamlessly collect online payments, integrate with Xero, and receive weekly financial reports.
**Seamless member communication: Connect with members using Hello Club's built-in mailer, integrating with Campaign Monitor or Mailchimp.
**Streamlined court bookings and events: Allow members to easily book courts and set restrictions based on peak hours, memberships, and roles.
**Boost revenue opportunities: Increase revenue through guest ticketing and other revenue-boosting features.
**All-in-one access control systems: Optionally integrate with facility access control systems for remote monitoring and control.
**Intuitive reporting: Generate reports on members, memberships, finances, and court usage.
**Exceptional onboarding and support: Benefit from a 10/10 onboarding experience and ongoing support.
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Reviews
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- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Otaki Waka Hoe Charitable Trust
Reviewed on 2018/09/21
Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a...
Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!
Pros
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.
Cons
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hello Club Review
Reviewed on 2020/06/25
Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As...
Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey
Pros
As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.
Cons
Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.
Response from Frello
Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!
- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Membership Software
Reviewed on 2023/03/14
Awesome except events need to be developed a lot more.
Awesome except events need to be developed a lot more.
Pros
Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.
Cons
Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Implement & Easy to Teach
Reviewed on 2020/02/20
As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking...
As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.
Pros
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.
Cons
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.
Reasons for Switching to Hello Club
The company is based in New Zealand which made communication easier although the biggest reason was their willingness to negotiate with a smaller company who doesn't have the resources or the need for a large scale membership management solution.Response from Frello
Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.
- Industry: Sports
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best value for money
Reviewed on 2023/03/17
It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service...
It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.
Pros
My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.
Cons
We really required some kind of league management, but this will be rectified in your merger.
Alternatives Considered
HivebriteReasons for Switching to Hello Club
Pricing point. We were a new club and needed something with most of the power and interface of Hivebrite but not the price tag.Hello Club FAQs
Below are some frequently asked questions for Hello Club.Q. What type of pricing plans does Hello Club offer?
Hello Club offers the following pricing plans:
- Starting from: NZ$48.00/month
- Pricing model: Subscription
- Free Trial: Available
Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.
Q. Who are the typical users of Hello Club?
Hello Club has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hello Club support?
Hello Club supports the following languages:
English
Q. Does Hello Club support mobile devices?
Hello Club supports the following devices:
Q. What other apps does Hello Club integrate with?
Hello Club integrates with the following applications:
Campaign Monitor by Marigold, Gmail, Google Calendar, Mailchimp, Stripe, Xero
Q. What level of support does Hello Club offer?
Hello Club offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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