Hello Club

Modern all-in-one club & membership management software

About Hello Club

Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.

With Hello Club, you can manage both your members and casual players in a single solution. A self-service portal allows members to enrol and renew their memberships online, with a payment gateway integration for secure online payments. The membership renewal process is fully automated, with prompt reminders for expiring subscriptions or outstanding payments. Integrations with Campaign Monitor and Mailchimp allow you to sync your subscriber lists with one click, and you can create groups to directly send out messages to specific members.

Hello Club also offers an online booking system, which allows your members to book courts or other areas by themselves. You can configure booking restrictions based on peak hours, memberships, and roles, as well as enable waiting lists and booking reminders. Areas can also be blocked out for one-off, multi-day, or recurring events. Integration with access control systems enables full control of doors and court lights, allowing you to monitor access and usage remotely. You can also generate a range of reports on everything ranging from members, memberships, finances, court usage and more.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Hello Club

An automated membership renewal process allows members to renew their own subscriptions and pay for other transactions through our online payment gateways.

Our new visitor log module has been specifically designed to help you track all visitors at your facility and aid with any contact tracing efforts that may be required.

Reminders are sent out to members automatically for outstanding payments and upcoming subscription renewals, removing the need for manual follow-ups.

Weekly finance and membership reports are emailed automatically so you can stay on top of your finances as well as new or expiring memberships.

Configure restrictions for the online booking system to control court bookings based on roles, memberships, or peak hours, with a waiting list and opt-in email reminders to help with crowded courts.

Access control system integration allows full control of doors and court lights, real time monitoring of access and usage, and remote door or lights control for events.

All system actions are automatically recorded in the audit log, which encourages transparency and accountability, as any issues can be traced back to the responsible user.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links.
Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well.
A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more.
Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status.
Generate beautiful reports to monitor your court usage
Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely.
Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options.
A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week.
Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more.
We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users!
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Hello Club video
Hello Club screenshot: A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links. Hello Club screenshot: Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well. Hello Club screenshot: A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more. Hello Club screenshot: Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status. Hello Club screenshot: Generate beautiful reports to monitor your court usage Hello Club screenshot: Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely. Hello Club screenshot: Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options. Hello Club screenshot: A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week. Hello Club screenshot: Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more. Hello Club screenshot: We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users!

Features

Total features of Hello Club: 66

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Management
  • Alerts/Notifications
  • Applications Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Belt Ranking Classification
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Chapter Management
  • Class Management
  • Class Scheduling
  • Client Management
  • Committee Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Enrollments/Onboarding
  • Event Management
  • Facility Scheduling
  • Family Memberships
  • Financial Management
  • For Martial Arts
  • Group Scheduling
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Registration
  • Payment Processing
  • Real Time Monitoring
  • Real-time Scheduling
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Room Booking
  • Search/Filter
  • Student Management
  • Team Management
  • Transaction History
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking

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Reviews

Overall rating

4,8 /5
(21)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
5/5

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Showing 5 reviews of 21
Anihaera (cherie) A.
Overall rating
  • Industry: Sports
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Otaki Waka Hoe Charitable Trust

Reviewed on 2018/09/21

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a...

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Adrian B.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hello Club Review

Reviewed on 2020/06/25

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As...

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Response from Hello Club

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

Karen M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bridge Club perspective

Reviewed on 2020/10/14

Very easy and flexible to work with. The HC team listen and provide quick support when needed....

Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful

Pros

Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays.

The system is integrated with our Accounting package Xero

We also use the electronic door locking system which is great. Those with legitimate access to the club have a tag to allow access. These can be disabled easily if lost or if the holder is no longer allowed access. Those hiring the rooms are given specific times and days they can use the tag. Beats keeping track of actual keys that seem to get handed around or lost. Keeps the insurance company happy too !

The help options are very clear, although we have written several instructions that are very specific to our processes.

Cons

Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.

Adrian F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant membership management software!

Reviewed on 2020/12/09

Brilliant! Set up has been easy. The platform is great from a membership management perspective....

Brilliant! Set up has been easy. The platform is great from a membership management perspective. The support is timely and very helpful. Big thanks to Liat for the time spent over the phone going through all our questions and discussing relevant features of the platform that would work for us.

Pros

The platform is easy to set up and use. Both from an administrative and user perspective. Having the ability to add custom fields is great.

Cons

Event management features. The event management feature ( when i last looked) lacked some functionality for the types of events we not able organize - multi day conferences with opt in options for dinner. I understand that some recent changes have been made.

Bevan M.
Overall rating
  • Industry: Performing Arts
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Implement & Easy to Teach

Reviewed on 2020/02/20

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking...

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Response from Hello Club

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Showing 5 reviews of 21 Read all reviews

Hello Club FAQs

Below are some frequently asked questions for Hello Club.

Hello Club offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Free plan: FREE for up to 50 members Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.

We do not have any information about Hello Club features

Hello Club has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Hello Club supports the following languages:

English

Hello Club supports the following devices:

Hello Club integrates with the following applications:

Campaign Monitor, Gmail, Google Calendar, Intercom, Mailchimp, Stripe, Xero

Hello Club offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Hello Club.