Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.
Field Force Tracker’s job scheduler automatically evaluates job types, technician skills and locations, product types, and other criteria to identify the best suited technicians for each job, and presents users with a list of candidates to select from. Technician assignment can also be automated with rule-based scheduling for organizations with large workforces. Employee locations can be tracked in real time with continuous location updates from the mobile apps displayed on the integrated map, and users can view driver histories including location, direction, and speed.
The parts inventory management system in Field Force Tracker allows users to maintain optimum inventory levels, with real-time updates and stock history for multiple locations. Assets can be linked to customers, contacts, and locations, and users can attach pictures, PDFs, and other files to assets. Service contracts and warranties can be managed, with support for multiple contract types and automated reminders for contract renewals. Users can track product and customer histories, and view information on current issues, repair statuses, and estimated completion times. Field Force Tracker also offers employee clock-in/clock-out and time tracking, service quotes, invoicing, custom reports and dashboards, and support for multiple currencies and time zones.
Pros
Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.
Cons
updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.
Pros
Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.
Cons
As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.
Pros
The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
Cons
The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.
We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.
I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.
Pros
The user interface. It has all necessary information.
Cons
Too many features but maybe other users need them.
We thank you your positive feedback, Sir.
As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.
Pros
Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
Cons
with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
For 1-25 users, prices start from $14.99/user/month.
Special pricing is available outside the US and Canada.
Contact Field Force Tracker for full pricing information.
Below are some frequently asked questions for Field Force Tracker.
Field Force Tracker offers the following pricing plans:
Starting from: US$15,00/month
Pricing model: Subscription
Free Trial: Available
For 1-25 users, prices start from $14.99/user/month.
Special pricing is available outside the US and Canada.
Contact Field Force Tracker for full pricing information.
Field Force Tracker offers the following features:
Field Force Tracker has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Field Force Tracker supports the following languages:
English
Field Force Tracker has the following pricing plans:
Subscription
Field Force Tracker supports the following devices:
Android, iPhone, iPad
Field Force Tracker integrates with the following applications:
QuickBooks, QuickBooks Online, Sage | Accounting
Field Force Tracker offers the following support options:
Online Support, Phone Support
We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.