About Field Force Tracker

Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.

Field Force Tracker’s job scheduler automatically evaluates job types, technician skills and locations, product types, and other criteria to identify the best suited technicians for each job, and presents users with a list of candidates to select from. Technician assignment can also be automated with rule-based scheduling for organizations with large workforces. Employee locations can be tracked in real time with continuous location updates from the mobile apps displayed on the integrated map, and users can view driver histories including location, direction, and speed.

The parts inventory management system in Field Force Tracker allows users to maintain optimum inventory levels, with real-time updates and stock history for multiple locations. Assets can be linked to customers, contacts, and locations, and users can attach pictures, PDFs, and other files to assets. Service contracts and warranties can be managed, with support for multiple contract types and automated reminders for contract renewals. Users can track product and customer histories, and view information on current issues, repair statuses, and estimated completion times. Field Force Tracker also offers employee clock-in/clock-out and time tracking, service quotes, invoicing, custom reports and dashboards, and support for multiple currencies and time zones.

Key benefits of Field Force Tracker

  • The job scheduler evaluates job types, technicians’ skills, technician locations, product types, and other factors to identify which technicians are suited to the job, allowing users to select from the filtered list, with rule-based automated assignment of technicians for organizations with large workforces.

  • The interactive map enables real-time tracking of employee locations, through continuous updates from the native apps for Android and iOS.

  • Inventory locations, updates, and stock histories can be managed for all location types, including technician trucks, depot repair facilities, warehouses, and other virtual inventory locations, with real-time updates to ensure up-to-date and accurate inventory tracking.

  • Multiple service contract types can be managed, including preventive maintenance only, service only with parts not included, and comprehensive service contracts with both parts and service included.

  • Field Force Tracker’s integrated VoIP telephony allows users to call technicians with a single click, and also enables calling between technicians, with the ability to record calls as necessary.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, United States

    Supported Languages

    English

    Images

    Jobs can be scheduled manually or automatically by the system
    Employee locations can be tracked on the integrated map in real time
    Client records can be managed and searched in the built-in database
    Employee working and travel time can be tracked
    Integrated VoIP telephony enables click-to-call between technicians
    Users can track client histories, including all pending and completed work orders
    Field Force Tracker offers native mobile apps for Android and iOS
    View 8 more
    Field Force Tracker screenshot: Jobs can be scheduled manually or automatically by the system Field Force Tracker screenshot: Employee locations can be tracked on the integrated map in real time Field Force Tracker screenshot: Client records can be managed and searched in the built-in database Field Force Tracker screenshot: Employee working and travel time can be tracked Field Force Tracker screenshot: Integrated VoIP telephony enables click-to-call between technicians Field Force Tracker screenshot: Users can track client histories, including all pending and completed work orders Field Force Tracker screenshot: Field Force Tracker offers native mobile apps for Android and iOS

    Features

    Total features of Field Force Tracker: 71

    • API
    • Accounting Integration
    • Activity Dashboard
    • Alerts / Escalation
    • Asset Management
    • Asset Tracking
    • Attendance Management
    • Automated Scheduling
    • Barcode Recognition
    • Billing & Invoicing
    • Calendar Management
    • Calibration Management
    • Call Recording
    • Client Portal
    • Clock In / Out
    • Computer Telephony Integration
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customizable Fields
    • Customizable Reports
    • Dispatch Management
    • Drag & Drop
    • Electronic Signature
    • Employee Management
    • Equipment Tracking
    • Estimating
    • Feedback Management
    • GPS
    • Historical Reporting
    • Incident Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Job Costing
    • Job Management
    • Job Scheduling
    • Key & Lock Management
    • Leave Tracking
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Multi-Currency
    • Online Booking
    • Online Time Clock
    • Order Management
    • Payment Collection in the Field
    • Payment Processing
    • Preventive Maintenance
    • Profitability Analysis
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Data
    • Real-time Updates
    • Recurring Appointments
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Routing
    • Scheduling
    • Self Service Portal
    • Service History
    • Status Tracking
    • Technician Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Timesheet Management
    • Vendor Management
    • Work Order Creation
    • Work Order Management

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    Reviews

    Overall rating

    4,3 /5
    (18)
    Value for Money
    4,6/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have Field Force Tracker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 18
    Job M.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    all in one fsoftware

    Reviewed on 2018/07/25

    Pros

    Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

    Cons

    with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

    Dena S.
    Overall rating
    • Industry: Entertainment
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good initial app

    Reviewed on 2018/10/03

    We needed a tracking app for our field service team and this app came in the front runner for the...

    We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

    Pros

    Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

    Cons

    updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

    Response from Rapidsoft Systems

    Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.

    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Equipment sales

    Reviewed on 2018/12/04

    We were looking to move from paper service calls to electronic format for ease of use and...

    We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

    Pros

    Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

    Cons

    Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

    Response from Rapidsoft Systems

    Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them.

    An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins.

    Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

    A.mohan S.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Field Force Tracker

    Reviewed on 2016/08/25

    Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and...

    Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

    Pros

    Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

    Cons

    As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

    William H.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Intuitive field service application

    Reviewed on 2018/11/30

    Pros

    The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

    Cons

    The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

    Response from Rapidsoft Systems

    We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

    Showing 5 reviews of 18 Read all reviews

    Field Force Tracker FAQs

    Below are some frequently asked questions for Field Force Tracker.

    Field Force Tracker offers the following pricing plans:

    • Starting from: US$14,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    For 1-25 users, prices start from $14.99/user/month. Special pricing is available outside the US and Canada. Contact Field Force Tracker for full pricing information.

    We do not have any information about Field Force Tracker features

    Field Force Tracker has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Field Force Tracker supports the following languages:

    English

    Field Force Tracker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Field Force Tracker integrates with the following applications:

    QuickBooks Online Advanced, Quickbooks Online

    Field Force Tracker offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Field Force Tracker.