About Field Force Tracker
Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.
Field Force Tracker’s job scheduler automatically evaluates job types, technician skills and locations, product types, and other criteria to identify the best suited technicians for each job, and presents users with a list of candidates to select from. Technician assignment can also be automated with rule-based scheduling for organizations with large workforces. Employee locations can be tracked in real time with continuous location updates from the mobile apps displayed on the integrated map, and users can view driver histories including location, direction, and speed.
The parts inventory management system in Field Force Tracker allows users to maintain optimum inventory levels, with real-time updates and stock history for multiple locations. Assets can be linked to customers, contacts, and locations, and users can attach pictures, PDFs, and other files to assets. Service contracts and warranties can be managed, with support for multiple contract types and automated reminders for contract renewals. Users can track product and customer histories, and view information on current issues, repair statuses, and estimated completion times. Field Force Tracker also offers employee clock-in/clock-out and time tracking, service quotes, invoicing, custom reports and dashboards, and support for multiple currencies and time zones.
Pricing starting from:
US$14,99/month
- Free Trial
- Subscription
Key benefits of Field Force Tracker
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$14,99/month
- Free Trial
- Subscription
Images
Features
Total features of Field Force Tracker: 71
- API
- Accounting Integration
- Activity Dashboard
- Alerts / Escalation
- Asset Management
- Asset Tracking
- Attendance Management
- Automated Scheduling
- Barcode Recognition
- Billing & Invoicing
- Calendar Management
- Calibration Management
- Call Recording
- Client Portal
- Clock In / Out
- Computer Telephony Integration
- Contact Database
- Contract/License Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Dispatch Management
- Drag & Drop
- Electronic Signature
- Employee Management
- Equipment Tracking
- Estimating
- Feedback Management
- GPS
- Historical Reporting
- Incident Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Key & Lock Management
- Leave Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Multi-Currency
- Online Booking
- Online Time Clock
- Order Management
- Payment Collection in the Field
- Payment Processing
- Preventive Maintenance
- Profitability Analysis
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real-time Updates
- Recurring Appointments
- Recurring/Subscription Billing
- Reporting & Statistics
- Routing
- Scheduling
- Self Service Portal
- Service History
- Status Tracking
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Vendor Management
- Work Order Creation
- Work Order Management
Alternatives
simPRO
ServiceWorks
AroFlo
Service Fusion
Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
all in one fsoftware
Reviewed on 2018/07/25
Pros
Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro
Cons
with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work
- Industry: Entertainment
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good initial app
Reviewed on 2018/10/03
We needed a tracking app for our field service team and this app came in the front runner for the...
We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.
Pros
Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.
Cons
updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
Response from Rapidsoft Systems
Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.
- Industry: Business Supplies & Equipment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Equipment sales
Reviewed on 2018/12/04
We were looking to move from paper service calls to electronic format for ease of use and...
We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.
Pros
Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.
Cons
Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.
Response from Rapidsoft Systems
Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them.
An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins.
Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.
- Industry: Facilities Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Field Force Tracker
Reviewed on 2016/08/25
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and...
Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.
Pros
Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.
Cons
As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.
- Industry: Facilities Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intuitive field service application
Reviewed on 2018/11/30
Pros
The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.
Cons
The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.
Response from Rapidsoft Systems
We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.
Field Force Tracker FAQs
Below are some frequently asked questions for Field Force Tracker.Q. What type of pricing plans does Field Force Tracker offer?
Field Force Tracker offers the following pricing plans:
- Starting from: US$14,99/month
- Pricing model: Subscription
- Free Trial: Available
For 1-25 users, prices start from $14.99/user/month. Special pricing is available outside the US and Canada. Contact Field Force Tracker for full pricing information.
Q. What are the main features of Field Force Tracker?
We do not have any information about Field Force Tracker features
Q. Who are the typical users of Field Force Tracker?
Field Force Tracker has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Field Force Tracker support?
Field Force Tracker supports the following languages:
English
Q. Does Field Force Tracker support mobile devices?
Field Force Tracker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Field Force Tracker integrate with?
Field Force Tracker integrates with the following applications:
QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Field Force Tracker offer?
Field Force Tracker offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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