Field Force Tracker

Field Force Tracker

All-in-one field service management solution

4.3/5 (18 reviews)

Field Force Tracker Overview

Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.

Field Force Tracker’s job scheduler automatically evaluates job types, technician skills and locations, product types, and other criteria to identify the best suited technicians for each job, and presents users with a list of candidates to select from. Technician assignment can also be automated with rule-based scheduling for organizations with large workforces. Employee locations can be tracked in real time with continuous location updates from the mobile apps displayed on the integrated map, and users can view driver histories including location, direction, and speed.

The parts inventory management system in Field Force Tracker allows users to maintain optimum inventory levels, with real-time updates and stock history for multiple locations. Assets can be linked to customers, contacts, and locations, and users can attach pictures, PDFs, and other files to assets. Service contracts and warranties can be managed, with support for multiple contract types and automated reminders for contract renewals. Users can track product and customer histories, and view information on current issues, repair statuses, and estimated completion times. Field Force Tracker also offers employee clock-in/clock-out and time tracking, service quotes, invoicing, custom reports and dashboards, and support for multiple currencies and time zones.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India and 4 others, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Field Force Tracker Reviews

Overall rating
4.3/5
94% positive reviews
6
Excellent
11
Very good
1
Average
0
Poor
0
Terrible
Dena S.

Good initial app

Used Daily for 1-5 months
Reviewed on 2018/10/03
Review Source: Capterra

We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Pros

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Cons

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Response from Rapidsoft Systems

Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
A.mohan S.

Field Force Tracker

Used Daily for 1+ year
Reviewed on 2016/08/25
Review Source: Capterra

Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Pros

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Cons

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
William H.

Intuitive field service application

Used Daily for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

Pros

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Response from Rapidsoft Systems

We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Arvind M.

It is great tool t manage the team deployed in the field with all necessary information on hand

Used Daily for 1+ year
Reviewed on 2018/12/01
Review Source: Capterra

I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Pros

The user interface. It has all necessary information.

Cons

Too many features but maybe other users need them.

Response from Rapidsoft Systems

We thank you your positive feedback, Sir.

As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Job M.

all in one fsoftware

Used Daily for 1+ year
Reviewed on 2018/07/25
Review Source: Capterra

Pros

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Cons

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Rating breakdown

Value for Money
Ease of Use
Customer Support

Field Force Tracker Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

For 1-25 users, prices start from $14.99/user/month.
Special pricing is available outside the US and Canada.
Contact Field Force Tracker for full pricing information.

Field Force Tracker Features

  • API
  • Activity Dashboard
  • Custom Fields
  • Customizable Reporting
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Monitoring
  • Real Time Reporting
  • Workflow Management

Additional information for Field Force Tracker

Key features of Field Force Tracker

  • Accounting integration
  • Attendance management
  • Call recording
  • Click-to-call
  • Client portal
  • Company asset management
  • Custom dashboards & reports
  • Custom product fields
  • Customer feedback management
  • Customizable invoices
  • Customizable reporting
  • Drag-and-drop rescheduling
  • Electronic signature
  • Employee clock-in/clock-out
  • Employee leave tracking
  • Employee location tracking
  • Employee location tracking
  • Google Maps integration
  • Integrated VOIP telephony
  • Inventory checkout barcodes
  • Invoice history
  • Job escalation
  • Job/project profitability analysis
  • Parts order & vendor management
  • Preventive maintenance management
  • Purchasing management
  • Quote management
  • Quotes generation
  • Real time data
  • Real-time job status
  • Real-time location tracking
  • Service dispatch board
  • Service history tracking
  • Timesheet management
  • Warranty tracking

Benefits

  • The job scheduler evaluates job types, technicians’ skills, technician locations, product types, and other factors to identify which technicians are suited to the job, allowing users to select from the filtered list, with rule-based automated assignment of technicians for organizations with large workforces.

  • The interactive map enables real-time tracking of employee locations, through continuous updates from the native apps for Android and iOS.

  • Inventory locations, updates, and stock histories can be managed for all location types, including technician trucks, depot repair facilities, warehouses, and other virtual inventory locations, with real-time updates to ensure up-to-date and accurate inventory tracking.

  • Multiple service contract types can be managed, including preventive maintenance only, service only with parts not included, and comprehensive service contracts with both parts and service included.

  • Field Force Tracker’s integrated VoIP telephony allows users to call technicians with a single click, and also enables calling between technicians, with the ability to record calls as necessary.

  • Field Force Tracker FAQs

    Below are some frequently asked questions for Field Force Tracker.

    Q. What type of pricing plans does Field Force Tracker offer?

    Field Force Tracker offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Subscription

    Free Trial: Available

    For 1-25 users, prices start from $14.99/user/month.
    Special pricing is available outside the US and Canada.
    Contact Field Force Tracker for full pricing information.

    Q. What are the main features of Field Force Tracker?

    Field Force Tracker offers the following features:

    • Accounting integration
    • Attendance management
    • Call recording
    • Click-to-call
    • Client portal
    • Company asset management
    • Custom dashboards & reports
    • Custom product fields
    • Customer feedback management
    • Customizable invoices
    • Customizable reporting
    • Drag-and-drop rescheduling
    • Electronic signature
    • Employee clock-in/clock-out
    • Employee leave tracking
    • Employee location tracking
    • Employee location tracking
    • Google Maps integration
    • Integrated VOIP telephony
    • Inventory checkout barcodes
    • Invoice history
    • Job escalation
    • Job/project profitability analysis
    • Parts order & vendor management
    • Preventive maintenance management
    • Purchasing management
    • Quote management
    • Quotes generation
    • Real time data
    • Real-time job status
    • Real-time location tracking
    • Service dispatch board
    • Service history tracking
    • Timesheet management
    • Warranty tracking

    Q. Who are the typical users of Field Force Tracker?

    Field Force Tracker has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Field Force Tracker support?

    Field Force Tracker supports the following languages:

    English

    Q. What type of pricing plans does Field Force Tracker offer?

    Field Force Tracker has the following pricing plans:

    Subscription

    Q. Does Field Force Tracker support mobile devices?

    Field Force Tracker supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Field Force Tracker integrate with?

    Field Force Tracker integrates with the following applications:

    QuickBooks, QuickBooks Online, Sage | Accounting

    Q. What level of support does Field Force Tracker offer?

    Field Force Tracker offers the following support options:

    Online Support, Phone Support