SocialClimb is a online reputation and reviews management platform designed specifically for businesses and practices in the medical field. The cloud-based tool allows practices to enable social reviews, monitor online reviews, and collect and benchmark survey results in order to manage online reputation. Social climb offers a range of features to aid feedback management including native integrated support of third party EMR systems, API integration with Google, Facebook and the other top review platforms, a patient survey system, Google My Business listing management, and more.
SocialClimb aims to help medical practices to improve their online reputation by enabling social reviews and surveys, and managing local search performance. Feedback requests can be sent automatically to patients after their visit via text or email, and users can monitor their online feedback in real time, with notifications for negative posts on public platforms that may need to be addressed. SocialClimb offers in-built response tools so that practices can create and publish public responses to feedback within the same interface. Natural language processing (NLP) monitors keywords to identify negative reviews and alert practices so they can take action.
Practices can manage their online presence and reputation with SocialClimb which offers the tools to create, edit, and manage a custom Google My Business (GMB) listing. Listings can be created for multiple practices and doctors in order to gather reviews, and review requests can be sent to patients for either the practice, the doctor, or both. With SocialClimb’s GMB integration, users are able to monitor their local, regional, and national ranking and benchmark results based on social reviews and survey results.
I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.
Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.
There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.
Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.
Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.
Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.
Excellent customer service combined innovate product evolution make them an ideal partner for us.
It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.
Candidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.
Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.
I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.
There were no obvious drawbacks to using this software.
Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.
They have a little more development to do for analytics but overall, we are very happy!
Contact SocialClimb for pricing information.
Below are some frequently asked questions for SocialClimb.
SocialClimb offers the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Contact SocialClimb for pricing information.
SocialClimb offers the following features:
SocialClimb has the following typical customers:
Mid Size Business, Small Business
SocialClimb supports the following languages:
SocialClimb has the following pricing plans:
We do not have any information about what devices SocialClimb supports
SocialClimb integrates with the following applications:
SocialClimb offers the following support options:
Online Support, Phone Support