Advize is a cloud-based customer feedback analysis solution which allows users to combine voice of the customer (VoC) feedback from across the customer journey, identify themes and sentiments, and combine reach, loyalty, sentiment, and satisfaction scores to prioritize impact drivers and personalize customer experiences.
Advize utilizes custom-trained models to surface sentiment and themes from qualitative customer feedback data, allowing users to identify what is important to their customers, what they want, and why, without needing to manually read all feedback. The real-time, data-driven approach automatically detects any anomalies and alerts users, enabling the discovery of emerging trends. Satisfaction scores, sentiment, reach, and loyalty are combined with VoC data to identify which issues have the greatest impact on customer retention and growth. Insights can be shared throughout the company to encourage a customer-centric, collaborative culture.
Advize also enables the automation of personalized customer experiences, leveraging natural language processing (NLP) to segment customers based on what they are about, automating next best actions to deliver personalized experiences, and learning from NLP programs to close the feedback loop and improve customer satisfaction.
Key benefits of Advize
Pricing starting from:
- Free Trial
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Total features of Advize: 13
- Action Management
- Action Planning
- Alerts / Escalation
- Customer Experience Management
- Customer Profiling
- Customer Segmentation
- Feedback Automation
- Feedback Management
- Real Time Analytics
- Real Time Notifications
- Third Party Integration
- Trend Analysis
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Monthly for 1-5 months
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for analyzing unstructured data
Reviewed on 2018/11/12
I love how easy it is to capture selections from text, and annotate. That is so helpful for gathering useful information from unstructured data.
I wish that Advize would automatically import review data from the App Store and Play Store for us, so we could easily analyze that alongside our other data.