Advize

Customer feedback analysis & customer experience automation

About Advize

Advize is a cloud-based customer feedback analysis solution which allows users to combine voice of the customer (VoC) feedback from across the customer journey, identify themes and sentiments, and combine reach, loyalty, sentiment, and satisfaction scores to prioritize impact drivers and personalize customer experiences.

Advize utilizes custom-trained models to surface sentiment and themes from qualitative customer feedback data, allowing users to identify what is important to their customers, what they want, and why, without needing to manually read all feedback. The real-time, data-driven approach automatically detects any anomalies and alerts users, enabling the discovery of emerging trends. Satisfaction scores, sentiment, reach, and loyalty are combined with VoC data to identify which issues have the greatest impact on customer retention and growth. Insights can be shared throughout the company to encourage a customer-centric, collaborative culture.

Advize also enables the automation of personalized customer experiences, leveraging natural language processing (NLP) to segment customers based on what they are about, automating next best actions to deliver personalized experiences, and learning from NLP programs to close the feedback loop and improve customer satisfaction.

Pricing starting from:

US$299,00/month

  • Free Trial
  • Subscription

Key benefits of Advize

  • Reach, loyalty, sentiment, and satisfaction scores can be combined with Voice of the Customer (VoC) data to identify issues which impact customer retention and growth.

  • Custom-trained models can be utilized to surface sentiment insights and themes from qualitative customer feedback data.

  • Advize leverages Natural Language Processing (NLP) to segment customers based on what they care about.

  • Personalized customer experiences can be created based on customer feedback, with automation of next best actions by Advize.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Pricing starting from:

    US$299,00/month

    • Free Trial
    • Subscription

    Features

    Total features of Advize: 13

    • Action Management
    • Action Planning
    • Alerts / Escalation
    • Customer Experience Management
    • Customer Profiling
    • Customer Segmentation
    • Feedback Automation
    • Feedback Management
    • Prioritizing
    • Real Time Analytics
    • Real Time Notifications
    • Third Party Integration
    • Trend Analysis

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    5/5
    Features
    4/5
    Ease of Use
    5/5
    Customer Support
    0/5

    Already have Advize?

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    Write a Review!
    Showing 1 review
    Mitch C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Great for analyzing unstructured data

    Reviewed on 2018/11/12

    Pros

    I love how easy it is to capture selections from text, and annotate. That is so helpful for gathering useful information from unstructured data.

    Cons

    I wish that Advize would automatically import review data from the App Store and Play Store for us, so we could easily analyze that alongside our other data.

    Advize FAQs

    Below are some frequently asked questions for Advize.

    Advize offers the following pricing plans:

    • Starting from: US$299,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Professional: $299/month Contact Advize for details of Enterprise plans.

    Advize offers the following features:

    • Action automation
    • Anomaly detection
    • Auto segmentation
    • Custom models
    • Customer experience personalization
    • Customer segmentation
    • Engagement automation
    • Instant alerts
    • Qualitative insights
    • Quantitative content analysis
    • Real-time analytics
    • Theme & sentiment insights
    • Trend detection
    • Voice of the customer (VoC) analytics
    • Zapier integrations

    Advize has the following typical customers:

    Small Business, Mid Size Business

    Advize supports the following languages:

    English

    We do not have any information about what devices Advize supports

    Advize integrates with the following applications:

    Zapier

    Advize offers the following support options:

    Phone Support, Online Support

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