About Orderwerks

Orderwerks is a B2B order entry solution which allows businesses to create a custom product catalog and manage orders in real time as clients are working on them. The cloud-based platform offers collaboration tools for supporting clients, communicating with clients via a chat interface, and more. Order fulfillment businesses can use Orderwerks to process, manage, and track orders from other businesses in real time, and relate orders to projects in order to track their progress.

In order to minimize delays between the client making an order, and the supplier processing the order, Orderwerks allows users to manage and track orders in real time as they are being worked on. From the Orderwerks dashboard, users can view their total orders, total clients, and total projects, alongside recent order activity and status updates, meaning all users are always on the same page. All in-progress orders can be viewed within the system and each order file can be accessed to view more information including items within the order, related projects, client information, and more.

Orderwerks facilitates the creation of a custom catalog of products, from which clients are able to browse items and place orders. With Orderwerks, businesses are able to manage all orders in real time, and features such as instant messaging and an interface for helping clients place orders can be utilized to aid communication between clients and suppliers. The customer database provides a full overview of all current and previous customers, and users are able to access this data in order to provide better support to clients.

Key benefits of Orderwerks

  • Create a custom catalog of products for sale which can be used by clients to browse items and make purchases. The catalog can be updated at any time and changes appear in real time.

  • Stay organized with databases for orders, customers, and projects which provide users with an overview of relevant information including order status, customer details, order history, items within orders, and more.

  • Use the instant messaging chat feature to communicate with clients throughout the order placing and fulfillment processes.

  • Manage shipping of orders with tools for printing packing labels, tracking shipments, and providing customers with real-time information on their shipment.

  • Manage orders in real time and view the status of every order from the dashboard. Users have an overview of recent orders, latest updates, and order status, in real time.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Dashboard Overview
    Order Management
    Shipment Management
    Access Management
    Intuitive Reports
    Easy Digital Exports
    View 7 more
    Orderwerks video
    Orderwerks screenshot: Dashboard Overview Orderwerks screenshot: Order Management Orderwerks screenshot: Shipment Management Orderwerks screenshot: Access Management Orderwerks screenshot: Intuitive Reports Orderwerks screenshot: Easy Digital Exports

    Features

    Total features of Orderwerks: 63

    • Activity Dashboard
    • Alerts/Notifications
    • Backorder Management
    • Bulk Ordering
    • Catalog Creation
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Chat/Messaging
    • Client Management
    • Collaboration Tools
    • Contact Database
    • Content Library
    • Content Management
    • Cross Selling Functionality
    • Customer Activity Tracking
    • Customer Database
    • Customer Management
    • Customizable Categories
    • Customization
    • For B2B
    • Forecasting
    • Inventory Control
    • Inventory Management
    • Invoice Management
    • Labeling
    • Live Chat
    • Localization Automation
    • Manufacturing Inventory Management
    • Mobile Access
    • Multi-Channel Management
    • Online Catalog
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Processing
    • Order Tracking
    • Payment Options
    • Pricing Management
    • Print Management
    • Product Catalog
    • Product Identification
    • Project Management
    • Projections
    • Purchase Order Management
    • Real Time Monitoring
    • Real Time Order Entry
    • Real Time Reporting
    • Recurring Orders
    • Remote Order Entry
    • Reorder Management
    • Reordering
    • Reporting/Analytics
    • Retail Inventory Management
    • Sales Tax Management
    • Sales Trend Analysis
    • Search/Filter
    • Shipping Management
    • Special Order Management
    • Status Tracking
    • Summary Reports
    • Supplier Management
    • Warehouse Management
    • eCommerce Management

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    Reviews

    Overall rating

    5 /5
    (14)
    Value for Money
    5/5
    Features
    4,9/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Orderwerks?

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    Write a Review!
    Showing 5 reviews of 14
    Lori G.
    Overall rating
    • Industry: Building Materials
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    LMC - PM Review

    Reviewed on 2020/11/18

    Customer focused
    Delivers in short time frame
    Positive

    Customer focused
    Delivers in short time frame
    Positive

    Pros

    Easy to use. Even for team of users who are not mostly used to paper and pen.

    Cons

    Currently I like everything. Anything I asked to change was addressed or put in our Backlog for later development.

    Chris W.
    Overall rating
    • Industry: Wholesale
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect Software for Distributors

    Reviewed on 2020/09/29

    Our experience with Orderwerks has been phenomenal. [SENSITIVE CONTENT HIDDEN] works with you every...

    Our experience with Orderwerks has been phenomenal. [SENSITIVE CONTENT HIDDEN] works with you every step of the way to help map out how the platform will fit into each part of your business. It is great for field sales reps to enter customer orders (works offline, which is a major plus for us), and it simplifies the order fulfillment process for our back office operations. It brings our entire Order Management operation under one platform, making the entire process much simpler.

    Pros

    The level of customization the Orderwerks platform allows you to best suit your business workflow is very extensive. Customer segmentation and setting of specific customer pricing is also extremely customizable. Every step from order entry to order fulfillment can be tailored to your specific business needs. Multiple integrations, like Quickbooks Desktop, connects order management to billing/invoicing. Shipstation integration is also a plus.

    Cons

    Depending on your business structure/workflow, the implementation process can be lengthy.

    Stephen M.
    Overall rating
    • Industry: Building Materials
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Ordering Done Right

    Reviewed on 2021/02/25

    [SENSITIVE CONTENT HIDDEN] is an excellent, professional, and helpful individual who addressed my...

    [SENSITIVE CONTENT HIDDEN] is an excellent, professional, and helpful individual who addressed my questions and concerns quickly and thoroughly throughout the project implementation period.

    Pros

    As a report developer and database architect, I found the software easy to integrate into our existing product. The front-end interface is intuitive to work with.

    Cons

    In order to import data, needed an additional SSIS add-on license from ZappySys.

    Greg G.
    Overall rating
    • Industry: Building Materials
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Purchasing Planner

    Reviewed on 2021/01/12

    The developer was great to work with. Very responsive and quick to make edits. Cared about...

    The developer was great to work with. Very responsive and quick to make edits. Cared about getting the project in on time. As a non-IT person I found [SENSITIVE CONTENT HIDDEN] easy to communicate with despite my shortcomings in technical knowledge

    Pros

    Intuitive and quick to learn use. Very adaptable to needs

    Cons

    very little at this point. The software was just rolled out and there have been very few bugs and those that we experienced were quickly addressed

    Roger P.
    Overall rating
    • Industry: Paper & Forest Products
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Orderwerks Review

    Reviewed on 2020/11/03

    Pros

    Working with OrderWerks to customize their solution so that it met the needs of our Company's online order entry system exceeded my expectations.

    They always showed up with a "Can Do" attitude and usually turned requests around the same day with consistently zero defects.

    They are a large part of the overall success of our project and I would definitely work with them again.

    Cons

    I would like to be able to brand the site more to our own Company's look and feel.

    Showing 5 reviews of 14 Read all reviews

    Orderwerks FAQs

    Below are some frequently asked questions for Orderwerks.

    Orderwerks offers the following pricing plans:

    • Starting from: US$100,00
    • Free Trial: Available

    Contact Orderwerks for pricing information.

    We do not have any information about Orderwerks features

    Orderwerks has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Orderwerks supports the following languages:

    English

    Orderwerks supports the following devices:

    Orderwerks integrates with the following applications:

    Quickbooks Online, ShipStation, Square Payments

    Orderwerks offers the following support options:

    Email/Help Desk, Phone Support, Chat

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