Orderwerks

B2B catalog-based sales order entry

5 /5 (9 reviews) Write a Review!

Orderwerks Overview

What is Orderwerks?

Orderwerks is a B2B order entry solution which allows businesses to create a custom product catalog and manage orders in real time as clients are working on them. The cloud-based platform offers collaboration tools for supporting clients, communicating with clients via a chat interface, and more. Order fulfillment businesses can use Orderwerks to process, manage, and track orders from other businesses in real time, and relate orders to projects in order to track their progress.

In order to minimize delays between the client making an order, and the supplier processing the order, Orderwerks allows users to manage and track orders in real time as they are being worked on. From the Orderwerks dashboard, users can view their total orders, total clients, and total projects, alongside recent order activity and status updates, meaning all users are always on the same page. All in-progress orders can be viewed within the system and each order file can be accessed to view more information including items within the order, related projects, client information, and more.

Orderwerks facilitates the creation of a custom catalog of products, from which clients are able to browse items and place orders. With Orderwerks, businesses are able to manage all orders in real time, and features such as instant messaging and an interface for helping clients place orders can be utilized to aid communication between clients and suppliers. The customer database provides a full overview of all current and previous customers, and users are able to access this data in order to provide better support to clients.

Orderwerks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Orderwerks for pricing information.


Orderwerks Features

Devices
Business size
S M L
Markets
United States, Canada, Germany
Supported Languages
English, French, German, Italian, Spanish

Media

Dashboard Overview
Order Management
Shipment Management
Access Management
Intuitive Reports
Easy Digital Exports
Orderwerks video Orderwerks screenshot: Dashboard Overview Orderwerks screenshot: Order Management Orderwerks screenshot: Shipment Management Orderwerks screenshot: Access Management Orderwerks screenshot: Intuitive Reports Orderwerks screenshot: Easy Digital Exports

Orderwerks Reviews

Orderwerks Reviews

Overall rating
5
/
5
Excellent
9

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,9
Ease of Use
5
Customer Support
5
100% recommended this app
Lori G.

LMC - PM Review

Customer focused
Delivers in short time frame
Positive


Roger P.

Orderwerks Review


David M.

The more we use it, the better it gets!

For now, all positive experience and look forward to more of that as we use it more.


Chris W.

Perfect Software for Distributors

Our experience with Orderwerks has been phenomenal. [SENSITIVE CONTENT HIDDEN] works with you every step of the way to help map out how the platform will fit into each part of your business. It is great for field sales reps to enter customer orders (works offline, which is a major plus for us), and it simplifies the order fulfillment process for our back office operations. It brings our entire Order Management operation under one platform, making the entire process much simpler.


Justin B.

Orderwerks

Will continue to recommend to any of my buddies for their businesses.


Lori G.
Industry: Building Materials
Company size: 51-200 Employees

LMC - PM Review

Used Daily for 1-5 months
Reviewed on 2020/11/18
Review Source: Capterra

Customer focused
Delivers in short time frame
Positive

Pros

Easy to use. Even for team of users who are not mostly used to paper and pen.

Cons

Currently I like everything. Anything I asked to change was addressed or put in our Backlog for later development.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Roger P.
Industry: Paper & Forest Products
Company size: 201-500 Employees

Orderwerks Review

Used Daily for 6-12 months
Reviewed on 2020/11/03
Review Source: Capterra

Pros

Working with OrderWerks to customize their solution so that it met the needs of our Company's online order entry system exceeded my expectations.

They always showed up with a "Can Do" attitude and usually turned requests around the same day with consistently zero defects.

They are a large part of the overall success of our project and I would definitely work with them again.

Cons

I would like to be able to brand the site more to our own Company's look and feel.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David M.
Industry: Construction
Company size: 2-10 Employees

The more we use it, the better it gets!

Used Weekly for 1-5 months
Reviewed on 2020/07/21
Review Source: Capterra

For now, all positive experience and look forward to more of that as we use it more.

Pros

User friendly-interface, great support, and the customization provided.

Cons

None yet, with the customization offered there really isn't anything to dislike.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chris W.
Industry: Wholesale
Company size: 2-10 Employees

Perfect Software for Distributors

Used Daily for 1-5 months
Reviewed on 2020/09/29
Review Source: Capterra

Our experience with Orderwerks has been phenomenal. [SENSITIVE CONTENT HIDDEN] works with you every step of the way to help map out how the platform will fit into each part of your business. It is great for field sales reps to enter customer orders (works offline, which is a major plus for us), and it simplifies the order fulfillment process for our back office operations. It brings our entire Order Management operation under one platform, making the entire process much simpler.

Pros

The level of customization the Orderwerks platform allows you to best suit your business workflow is very extensive. Customer segmentation and setting of specific customer pricing is also extremely customizable. Every step from order entry to order fulfillment can be tailored to your specific business needs. Multiple integrations, like Quickbooks Desktop, connects order management to billing/invoicing. Shipstation integration is also a plus.

Cons

Depending on your business structure/workflow, the implementation process can be lengthy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Justin B.
Industry: Apparel & Fashion
Company size: 2-10 Employees

Orderwerks

Used Daily for 6-12 months
Reviewed on 2019/10/18
Review Source: Capterra

Will continue to recommend to any of my buddies for their businesses.

Pros

It has saved our Company countless hours of headache. We are really enjoying adding this to our daily routine.

Cons

It has been amazing how it has constantly been customized to our liking.

Response from Orderwerks

Thanks for the review! The right software can make a profound impact on a business and being able to provide that is Orderwerks #1 goal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,9/10
Based on 9 user ratings
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Orderwerks Pricing

Orderwerks Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Orderwerks for pricing information.

Contact Orderwerks for pricing information.

Value for Money
5/5
Based on 9 user ratings
Compare value for money rating with alternatives
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Orderwerks Features

Orderwerks Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,9/5
Based on 9 user ratings
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Categories

Additional information for Orderwerks

Additional information for Orderwerks

Key features of Orderwerks

  • Activity dashboard
  • Catalog management
  • Chat
  • Client management
  • Collaboration tools
  • Contact database
  • Custom online databases
  • Customer activity reporting
  • Customizable categories
  • Instant messaging
  • Invoice management
  • Online catalog
  • Order entry
  • Order processing
  • Order tracking
  • Print management
  • Product catalog
  • Project management
  • Real time monitoring
  • Real time order entry
  • Real time order management
  • Real time reporting
  • Remote order entry
  • Sales analytics
  • Status reporting
  • Status tracking
  • Summary reports

Benefits

  • Create a custom catalog of products for sale which can be used by clients to browse items and make purchases. The catalog can be updated at any time and changes appear in real time.

  • Stay organized with databases for orders, customers, and projects which provide users with an overview of relevant information including order status, customer details, order history, items within orders, and more.

  • Use the instant messaging chat feature to communicate with clients throughout the order placing and fulfillment processes.

  • Manage shipping of orders with tools for printing packing labels, tracking shipments, and providing customers with real-time information on their shipment.

  • Manage orders in real time and view the status of every order from the dashboard. Users have an overview of recent orders, latest updates, and order status, in real time.

  • Orderwerks FAQs

    Orderwerks FAQs

    Below are some frequently asked questions for Orderwerks.

    Q. What type of pricing plans does Orderwerks offer?

    Orderwerks offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Orderwerks for pricing information.

    Q. What are the main features of Orderwerks?

    Orderwerks offers the following features:

    • Activity dashboard
    • Catalog management
    • Chat
    • Client management
    • Collaboration tools
    • Contact database
    • Custom online databases
    • Customer activity reporting
    • Customizable categories
    • Instant messaging
    • Invoice management
    • Online catalog
    • Order entry
    • Order processing
    • Order tracking
    • Print management
    • Product catalog
    • Project management
    • Real time monitoring
    • Real time order entry
    • Real time order management
    • Real time reporting
    • Remote order entry
    • Sales analytics
    • Status reporting
    • Status tracking
    • Summary reports

    Q. Who are the typical users of Orderwerks?

    Orderwerks has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does Orderwerks support?

    Orderwerks supports the following languages:

    English, French, German, Italian, Spanish

    Q. What type of pricing plans does Orderwerks offer?

    Orderwerks has the following pricing plans:

    Subscription

    Q. Does Orderwerks support mobile devices?

    We do not have any information about what devices Orderwerks supports

    Q. What other apps does Orderwerks integrate with?

    Orderwerks integrates with the following applications:

    QuickBooks Online, ShipStation, Square Payments

    Q. What level of support does Orderwerks offer?

    Orderwerks offers the following support options:

    Phone Support, Online Support, Video Tutorials