Look & Hook

Look & Hook

Call tracking & phone call analytics for websites

5/5 (5 reviews)

Look & Hook Overview

Look & Hook is a call tracking and phone call analytics solution for websites, businesses, and agencies, offering tools for call tracking, call recording, caller analysis, referral source tracking, and more. Users can benefit from instant local, international, or toll-free number setup with Look & Hook, with the ability to start using them instantly. The cloud-based tool can be utilized by attaching a unique phone number to every advertising campaign, allowing users to track traffic and visitors and discover which marketing campaigns are generating the most calls.

Unique phone numbers can be assigned to individual marketing campaigns using Look & Hook in order to track performance and gain insight into which campaigns are generating the most phone calls. Using these dynamic numbers, every call can be traced back to the referral advertisement, keyword, or source. Business can choose between international, local, or toll-free numbers and implement them instantly to start tracking calls. Look & Hook facilitates call recording and playback, in order to qualify leads, gather data on visitors, and aid with staff training for customer service. Call logs contain data on individual calls including call type, time stamps, number, call duration, employee, visit ID, and more.

The reporting dashboard within Look & Hook provides users with insights into marketing campaign performance, referral sources, conversions, and more, and allows users to analyze call data by filters including campaign source, duration, page, and keywords. Integration with third party solutions such as Google Adwords and Google Analytics allow users to gather deeper insights into the visitor journey. Keyword level tracking can be carried out within Look & Hook to help businesses understand which keywords were searched for each incoming phone call, and data can be synchronized to Google Adwords to analyze keywords alongside conversion rates.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, Middle-East and Africa

Supported Languages

English

Look & Hook Reviews

Overall rating
5/5
100% positive reviews
5
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Artem B.

My choice.

Used Daily for 6-12 months
Reviewed on 2018/10/29
Review Source: Capterra

For us, the main factor in choosing a new system is that it needs to be functional as soon as I register. After comparing options, the choice fell on the Look & Hook system. Why? Because as soon as I log into the system, I immediately have access to the CMR, telephony, and callback functions. By the way, the costs of the system (communication tariffs) are also encouraging. In general, among competitors, these are probably the best pricing terms available according to my research. In general, I can recommend the Look & Hook system to anyone tired of spending valuable time on systems that don't do what they are supposed to do.

Pros

Сonvenient service, prompt technical support, good cost.

Cons

I had to seek advice from tech support to clarify issue with integration

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Mike I.

Great!

Used Daily for 1-5 months
Reviewed on 2018/11/01
Review Source: Capterra

I used Look & Hook's customer service recently as well. When I began the integration process with my site, a couple of challenges arose, i.e., not all the calls reached the CMR. After calling customer support, they immediately recommended some modifications to the site so that everything would be correctly transmitted. The issue was resolved right then and there by telephone. The customer support agent conducted the relevant tests, everything was double-checked, and they made notes on my account to track that everything was corrected appropriately. I didn’t even have to recheck anything myself—I just sent screenshots of the problem, and they took it from there.

Pros

Super Easy to use and track phone calls!

Cons

data from googleAds comes only once a day

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ivan P.

Really nice service!

Used Daily for 1-5 months
Reviewed on 2018/10/30
Review Source: Capterra

Again, everything is working correctly on my end. Compared with the other services available, my choice falls on Look & Hook. It has the most transparent analytics of all online platforms and comes with adequate communication tariffs.

Pros

All has gone good after we understand how to set up and how to use all settings

Cons

No complaints at this time. I think this is the best quality for such money. Maybe they should work a little bit with their interface

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Olha S.

Look-Hook experience

Used Weekly for 1-5 months
Reviewed on 2018/10/22
Review Source: Capterra

We work with a lot of customers whos calls are the main source of sales. We always suggest to our clients qualitatively track calls and recommend the best analytical services. Look-hook is one of the best analytical services so far, which has obvious advantages: reports, excellent support and high quality service.

Pros

very easy and conveniently to use and track phone calls

Cons

data from googleAds come once a day. Almost good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Konstantin S.

LookHook Feedback

Used Weekly for 1-5 months
Reviewed on 2018/10/20
Review Source: Capterra

Very useful thing for any online store. Despite my little experience of using look-hook services, every dollar paid by me pays off on the very first. All functions included in the package works properly as promised by representatives of the company. Highly recommend this company and services.

Pros

So useful tool. Highly recommend this system

Cons

Almost good. No integration with BingAds.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Look & Hook Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Starter: $25/month for 500 minutes and 100 text messages

Pro: $99/month for 2000 minutes and 500 text messages

Elite: $299/month for 7000 minutes and 1000 text messages

Free 14 day trial available. No credit card required

Look & Hook Features

  • Activity Dashboard
  • SMS Integration
  • Third Party Integration

  • API
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Communication Management
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Reporting & Statistics
  • Voice Mail

Additional information for Look & Hook

Key features of Look & Hook

  • Activity dashboard
  • Call tracking
  • Caller identification
  • Client management
  • Conversion rate optimization
  • Customer accounts
  • Customer activity reporting
  • Dashboard creation
  • Data filtering
  • Data visualization
  • Email alerts
  • Google AdWords integration
  • Google Analytics integration
  • Greeting messages
  • Lead nurturing
  • Lead scoring
  • Qualitative analysis
  • Referral source tracking
  • SMS integration
  • Summary reports
  • Tagging
  • Third party integration
  • Toll-free numbers
  • Visitor tracking
  • Visual analytics
  • Widgets

Benefits

  • Receive unique local, international, or toll-free numbers for each marketing campaign and start tracking calls and traffic sources.

  • Track the source of every call by viewing the unique number connected to each advertising source including Google AdWords, Facebook, Yelp, and organic searches.

  • Gain insight into calls and visitor journeys with reports and analytics at a session level or keyword level. View reports on metrics including referral source, number of calls by campaign, request type, visitors by type, and more.

  • Record phone calls to assist with qualifying leads, gathering caller data, and supplementing staff training to improve customer service.

  • Integrate with third party apps including Google AdWords and Google Analytics to analyze conversions for marketing campaigns and synchronize caller source data.

  • Look & Hook FAQs

    Below are some frequently asked questions for Look & Hook.

    Q. What type of pricing plans does Look & Hook offer?

    Look & Hook offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $25/month for 500 minutes and 100 text messages

    Pro: $99/month for 2000 minutes and 500 text messages

    Elite: $299/month for 7000 minutes and 1000 text messages

    Free 14 day trial available. No credit card required

    Q. What are the main features of Look & Hook?

    Look & Hook offers the following features:

    • Activity dashboard
    • Call tracking
    • Caller identification
    • Client management
    • Conversion rate optimization
    • Customer accounts
    • Customer activity reporting
    • Dashboard creation
    • Data filtering
    • Data visualization
    • Email alerts
    • Google AdWords integration
    • Google Analytics integration
    • Greeting messages
    • Lead nurturing
    • Lead scoring
    • Qualitative analysis
    • Referral source tracking
    • SMS integration
    • Summary reports
    • Tagging
    • Third party integration
    • Toll-free numbers
    • Visitor tracking
    • Visual analytics
    • Widgets

    Q. Who are the typical users of Look & Hook?

    Look & Hook has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Look & Hook support?

    Look & Hook supports the following languages:

    English

    Q. What type of pricing plans does Look & Hook offer?

    Look & Hook has the following pricing plans:

    Subscription

    Q. Does Look & Hook support mobile devices?

    We do not have any information about what devices Look & Hook supports

    Q. What other apps does Look & Hook integrate with?

    Look & Hook integrates with the following applications:

    Google AdWords, Google Analytics

    Q. What level of support does Look & Hook offer?

    Look & Hook offers the following support options:

    Online Support, Phone Support