Dockwa

About Dockwa
Dockwa is the only marina management platform that streamlines your entire operation - from boater and reservation inquiries to accounting - while letting you tap into hundreds of thousands of active boaters across devices. Take dockage requests, instantly collect payments, manage inventory, send contracts, get advanced reporting, and interact with your customers all in one integrated software that's up and running in minutes. Dockwa’s marina software is easy to use, automates day-to-day operational tasks and helps you run your business successfully. On average Dockwa increases a marina's net operating income by 20%.
Key benefits of Dockwa
- Get in front of 300,000+ boaters looking for dockage via your marina’s profile on the Dockwa network
- Turn delighted guests into your best salespeople with Automated Review Solicitation
- Give boaters an extra reason to visit your marina over your competition with coupon codes and Dockwa Deals
- Give your customers the ability to plan travel on their own time with 24/7 online booking
- Communicate with customers the way they have come to expect via built-in chat & email
- Help your boaters maximize their enjoyment with the convenience of a point of sale (POS)
- Stop chasing checks with convenient, transparent auto-billing, contract management and invoicing
- Make life easier on staff while maintaining control of your business with online reservation management
- Ditch the filing cabinet - swiftly, securely send and manage contracts with paperless contract management
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Reviews
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- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer for our marina management
Reviewed on 2021/03/06
Improved our oversight of our staff, especially important in our organization where we only have...
Improved our oversight of our staff, especially important in our organization where we only have volunteer managers. We are also able to give our customers better service by taking reservation on-line rather than relying on e-mails and phone calls. Getting better visibility to the market was an added plus.
Pros
We operate an seasonal community owned marina with a mixture of long-term and daily slip rentals. Prior to installing Dockwa, we were dependent upon our dock masters keeping manual records which led to confusion and concerns about integrity. Since we started using Dockwa we have near complete verification of slip assignments, payments and can start taking reservations during the off-season. It is early March as I right this review and we are over 50% booked for this coming summer! Another plus is that Dockwa brings in business as it is becoming the go to place for booking boating slips. Might also add that our dock masters were not computer mavens when we started with Dockwa, but with a bit of help from the Dockwa staff they were able to learn how to use the product and become very comfortable with it.
Cons
The reports provide lots of information that can be downloaded into Excel, however there is no way to customize the fields you want in your reports. The result is each report has to be manipulated to make it usable. Another small gripe is that pricing can only be set by sending the information to the Dockwa staff.
Response from Dockwa
Robert, thank you so much for leaving us a review! I'm so glad you're getting value out of being on Dockwa. We hear you loud and clear on wanting the ability to customize reporting and will get that feedback to our product team. Thanks once again for taking the time to review us. It means a lot! Hi to everyone at Fire Island!
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Boaters Love it, Users Love It!
Reviewed on 2020/09/03
The implementation of the software was very straightforward and went smoothly thanks to the...
The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.
Pros
Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.
Cons
Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.
Reasons for Choosing Dockwa
More modern and efficient system.Switched From
MarinaOffice-
Review Source
Overall rating
- Ease of Use
- Customer Support
The long-awaited Reservation system that will enhance your customer's booking experience
Reviewed on 2016/01/28
Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking...
Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.
- Industry: Maritime
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dockwa - Easy to Use Force Multiplier
Reviewed on 2021/04/04
We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to...
We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to focus on providing top service to our on-site customers and not being distracted by often lengthy phone calls for slip or mooring rentals. In effect, Dockwa gives our team an extra 'set of hands' by handling the collection of the minutia related to rental of property assets. Dockwa notifies us almost instantly of the arrival of new reservation requests so that our team can respond quickly.
Pros
Dockwa provides our dock team with tools that quickly notify us about incoming reservation requests, changes or cancellations. Being able to respond to our customer quickly within Dockwa is a game-changer and increases the level of customer satisfaction throughout the season.
Cons
My only thought is that reservation details (customer / boat name, boat details) are not always 'in focus' - the operator has to switch to a separate tab to view them. This is a very minor inconvenience.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I cannot recommend Dockwa more- Great Product/Customer service!
Reviewed on 2021/03/05
Can't say enough positive things about Dockwa. Love everything about it
Can't say enough positive things about Dockwa. Love everything about it
Pros
I have used Dockwa for the past 5 years or so and it has made my transient boating business so increasingly popular and has removed any and all hassles for getting paid. If a client's credit card has any issue I am notified instantly. Their customer service is superb as well. They are always reachable and the program is simple to work with as well.
Cons
No cons at all. I highly recommend Dockwa to any marinas or to any boaters .
Dockwa FAQs
Below are some frequently asked questions for Dockwa.Q. What type of pricing plans does Dockwa offer?
Dockwa offers the following pricing plans:
- Starting from: US$200.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Dockwa’s marina software is available in three tiers: Dockwa Claim is a completely free way to tap into Dockwa’s 300K boater network and enables marinas to create a digital presence, publish information on their marinas and accept boater inquiries. Dockwa Marketing is a full boater relationship platform that helps marinas drive reservations, customize charges and use emails / coupons to boost their revenue. Dockwa Optimize is our full set of features that adds contract and payment automation, a visual marina map to manage docking and a point of sale system.
Q. Who are the typical users of Dockwa?
Dockwa has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dockwa support?
Dockwa supports the following languages:
English
Q. Does Dockwa support mobile devices?
Dockwa supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dockwa integrate with?
We do not have any information about what integrations Dockwa has
Q. What level of support does Dockwa offer?
Dockwa offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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