Dockwa

A marina management & marketing hub that boaters love.

4,9 /5 (11 reviews) Write a Review!

Dockwa Overview

What is Dockwa?

Dockwa is more than your typical marina software - it's a methodology. While other "complete" marina solutions address just the operations piece of your business, Dockwa lets you take control of your operations, marketing, and reputation, to create a continuous cycle of business growth.

1 - Be where your future boaters are.
Whether researching where to keep a vessel for the winter or comparing prices for a summer cruise, boaters are using Dockwa to plan boating activity, both near-term and far. Your marina’s Dockwa listing makes it easy to be where boaters are, and reap the benefit by way of more reservations, new annual customers, and turnkey tools to measure success.

2 - Provide a best in class experience while also saving time.
The guest experience at your marina encompasses everything from the way you greet new arrivals to how your boaters transact with your business through technology. We always say, “Dockwa will never catch dock lines or have a meaningful conversation with your boaters.” Instead, Dockwa will:
- Empower you to provide excellent experiences at every transactional boater interaction, from research through checkout.
- Afford you more time to engage boaters on a personal level.

3 - Turn happy customers into your best salespeople
Dockwa automatically requests reviews from your customers, which, in turn, work to attract new customers to your marina (92% of purchases read online reviews before buying!). As your wealth of customer feedback grows, you’ll build your marina’s online reputation, and receive honest, actionable direction on how to improve your operation.

Dockwa Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Dockwa Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Reviews from Marinas.com are integrated with online booking functionality
Integrated messaging enables communication with customers
Inventory is updated in real time, and users can view availability at-a-glance
All payment transfers are recorded for accounting
Dockwa screenshot: Reviews from Marinas.com are integrated with online booking functionality Dockwa screenshot: Integrated messaging enables communication with customers Dockwa screenshot: Inventory is updated in real time, and users can view availability at-a-glance Dockwa screenshot: All payment transfers are recorded for accounting

Dockwa Reviews

Dockwa Reviews

Overall rating
4,9
/
5
Excellent
10

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,5
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Dan F.

I absolutely love the Dockwa app.

I love the ease of booking. It's simple, it keeps the requirements of my vessel and automatically books on my cc.


Louis C.

Boaters Love it, Users Love It!

The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.


Christy B.

The long-awaited Reservation system that will enhance your customer's booking experience

Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.


Ryan R.

Menemsha Harbor

Dockwa has been a great addition to our marina. We have increased our revenue and our customer experience has been made easier with this software.


Michaella G.

Stay Hip & Jump Ship, to Dockwa!

Dockwa has made a tremendous impact on the operations management of Edgartown Harbor and I look forward to utilizing its ever-improving features as product development continues to progress at an accelerating pace.

Regardless how vague or specific our feedback and requests have been, the team has done an incredible job implementing solutions to meet our needs in timely fashion. This ability to precisely tailor the software to the nth degree combined with the cohesive and user-friendly platform has set a new precedent for customer reach and profit growth, all the while, lowering costs and simplifying duties. To add, it would be an understatement to say the teams' accessibility and response time is awe-inspiring, especially when taking into account, the sheer momentum their business is scaling-out at.

Dockwa is second-to-none in the industry, and frankly, competitive alternatives are inexistent. To any prospective or indecisive clients, I sincerely doubt your opportunity cost not converting to Dockwa outweighs the upward mobility and potential gain you're sacrificing should you not. If you intend to maintain a competitive relevance in this industry but are not one of the 250+ marinas already on board and utilizing the service, I strongly encourage you to make the transition to Dockwa.


Dan F.
Industry: Construction
Company size: 51-200 Employees

I absolutely love the Dockwa app.

Used Weekly for 6-12 months
Reviewed on 2018/07/28
Review Source: Capterra

I love the ease of booking. It's simple, it keeps the requirements of my vessel and automatically books on my cc.

Pros

Our family are full time cruisers traveling on our sailboat. We love that Dockwa completely streamlines the check-in process that is required with most marinas, also you know the amenities, and what other peoples opinions of the marina is through Dockwa reviews.

Cons

Our only complaint is that not enough marinas have signed up to book through Dockwa yet. But we are waiting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Louis C.
Industry: Government Administration
Company size: 1 001-5 000 Employees

Boaters Love it, Users Love It!

Used Daily for 2+ years
Reviewed on 2020/09/03
Review Source: Capterra

The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.

Pros

Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.

Cons

Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christy B.

The long-awaited Reservation system that will enhance your customer's booking experience

Reviewed on 2016/01/28
Review Source: Capterra

Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.

Rating breakdown

Ease of Use
Customer Support

Ryan R.
Industry: Law Enforcement
Company size: 2-10 Employees

Menemsha Harbor

Used Daily for 1+ year
Reviewed on 2020/09/14
Review Source: Capterra

Dockwa has been a great addition to our marina. We have increased our revenue and our customer experience has been made easier with this software.

Pros

The ease of use and available suport are my favorite parts of this software. It has made my job easier to have everything, both Transient and Residential on one database for organization purposes.

Cons

I would like it to be more tailerable to specific marinas needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michaella G.

Stay Hip & Jump Ship, to Dockwa!

Reviewed on 2016/01/26
Review Source: Capterra

Dockwa has made a tremendous impact on the operations management of Edgartown Harbor and I look forward to utilizing its ever-improving features as product development continues to progress at an accelerating pace.

Regardless how vague or specific our feedback and requests have been, the team has done an incredible job implementing solutions to meet our needs in timely fashion. This ability to precisely tailor the software to the nth degree combined with the cohesive and user-friendly platform has set a new precedent for customer reach and profit growth, all the while, lowering costs and simplifying duties. To add, it would be an understatement to say the teams' accessibility and response time is awe-inspiring, especially when taking into account, the sheer momentum their business is scaling-out at.

Dockwa is second-to-none in the industry, and frankly, competitive alternatives are inexistent. To any prospective or indecisive clients, I sincerely doubt your opportunity cost not converting to Dockwa outweighs the upward mobility and potential gain you're sacrificing should you not. If you intend to maintain a competitive relevance in this industry but are not one of the 250+ marinas already on board and utilizing the service, I strongly encourage you to make the transition to Dockwa.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9,2/10
Based on 11 user ratings
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Dockwa Pricing

Dockwa Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money
Value for Money
4,7/5
Based on 11 user ratings
Compare value for money rating with alternatives
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Dockwa Features

Dockwa Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 11 user ratings
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Categories

Additional information for Dockwa

Additional information for Dockwa

Key features of Dockwa

  • Analytics
  • Automatic alerts
  • Boat assignment
  • Boater network access
  • Dock management
  • Dockage payment processing
  • Financial reporting
  • Guest communications
  • Inventory management
  • Inventory tracking
  • Marina reservations
  • Marketing
  • One-click reservation confirmations
  • Online booking
  • Real-time inventory
  • Reputation management
  • Slip & mooring assignment
  • Website integration

Benefits

- Get in front of 225,000 boaters looking for dockage via your marina’s profile on the Dockwa Network
- Turn delighted guests into your best salespeople with Automated Review Solicitation
- Give boaters an extra reason to visit your marina over your competition with Coupon Codes and Dockwa Deals
- Give your customers the ability to plan travel on their own time with 24/7 Online Booking
- Communicate with customers the way they have come to expect via Chat & Email
- Help your boaters maximize their enjoyment with the convenience of a Walletless Experience
- Stop chasing checks with convenient, transparent Auto-billing & Invoicing
- Make life easier on staff while maintaining control of your business with Online Reservation Management
- Ditch the filing cabinet - swiftly, securely send and manage contracts with Paperless Contract Management

Dockwa FAQs

Dockwa FAQs

Below are some frequently asked questions for Dockwa.

Q. What type of pricing plans does Dockwa offer?

Dockwa offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Dockwa?

Dockwa offers the following features:

  • Analytics
  • Automatic alerts
  • Boat assignment
  • Boater network access
  • Dock management
  • Dockage payment processing
  • Financial reporting
  • Guest communications
  • Inventory management
  • Inventory tracking
  • Marina reservations
  • Marketing
  • One-click reservation confirmations
  • Online booking
  • Real-time inventory
  • Reputation management
  • Slip & mooring assignment
  • Website integration

Q. Who are the typical users of Dockwa?

Dockwa has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Dockwa support?

Dockwa supports the following languages:

English

Q. What type of pricing plans does Dockwa offer?

Dockwa has the following pricing plans:

Subscription

Q. Does Dockwa support mobile devices?

Dockwa supports the following devices:

Android, iPhone, iPad

Q. What other apps does Dockwa integrate with?

We do not have any information about what integrations Dockwa has

Q. What level of support does Dockwa offer?

Dockwa offers the following support options:

Phone Support, Online Support