About Dockwa

Dockwa is the only marina management platform that streamlines your entire operation - from inquiries to accounting - while giving you exposure to hundreds of thousands of active boaters. With Dockwa you can manage and get insights into your marina operation from the dock office, the fuel dock, your home, or even while you are on vacation thousands of miles away.

Dockwa enables marina workers to take dockage requests, instantly collect boater payments, manage slip inventory, send contracts, run reports and broaden their customer base -- All in one integrated place that’s up and running in minutes. Plus, with a built-in network of boaters and a team of industry experts at the ready, Dockwa doesn’t just help you manage your marina, it can help you grow it. On average Dockwa increases a marina’s net operating income by 20%.

1 - Be where your future boaters are.
Whether researching where to keep a vessel for the winter or comparing prices for a summer cruise, boaters are using Dockwa to plan boating activity, both near-term and far. Your marina’s Dockwa listing makes it easy to be where boaters are, and reap the benefit by way of more reservations, new annual customers, and turnkey tools to measure success.

2 - Provide a best in class experience while also saving time.
The guest experience at your marina encompasses everything from the way you greet new arrivals to how your boaters transact with your business through technology. We always say, “Dockwa will never catch dock lines or have a meaningful conversation with your boaters.” Instead, Dockwa will:
- Empower you to provide excellent experiences at every transactional boater interaction, from research through checkout.
- Afford you more time to engage boaters on a personal level.

3 - Turn happy customers into your best salespeople
Dockwa automatically requests reviews from your customers, which, in turn, work to attract new customers to your marina (92% of purchases read online reviews before buying!). As your wealth of customer feedback grows, you’ll build your marina’s online reputation, and receive honest, actionable direction on how to improve your operation.

Pricing starting from:

US$150,00/month

  • Free Trial
  • Subscription

Key benefits of Dockwa

- Get in front of 225,000 boaters looking for dockage via your marina’s profile on the Dockwa Network
- Turn delighted guests into your best salespeople with Automated Review Solicitation
- Give boaters an extra reason to visit your marina over your competition with Coupon Codes and Dockwa Deals
- Give your customers the ability to plan travel on their own time with 24/7 Online Booking
- Communicate with customers the way they have come to expect via Chat & Email
- Help your boaters maximize their enjoyment with the convenience of a Walletless Experience
- Stop chasing checks with convenient, transparent Auto-billing & Invoicing
- Make life easier on staff while maintaining control of your business with Online Reservation Management
- Ditch the filing cabinet - swiftly, securely send and manage contracts with Paperless Contract Management

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$150,00/month

  • Free Trial
  • Subscription

Images

Reviews from Marinas.com are integrated with online booking functionality
Integrated messaging enables communication with customers
Inventory is updated in real time, and users can view availability at-a-glance
All payment transfers are recorded for accounting
View 5 more
Dockwa video Dockwa screenshot: Reviews from Marinas.com are integrated with online booking functionality Dockwa screenshot: Integrated messaging enables communication with customers Dockwa screenshot: Inventory is updated in real time, and users can view availability at-a-glance Dockwa screenshot: All payment transfers are recorded for accounting

Features

Total features of Dockwa: 42

  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Management
  • Facility Scheduling
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Marina Management
  • Online Booking
  • Point of Sale (POS)
  • Ratings / Reviews
  • Real-time Updates
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reservations Management
  • Resource Management
  • Sales Reports
  • Scheduling
  • Storage Management
  • Website Integration

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Reviews

Overall rating

4,9 /5
(16)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Showing 5 reviews of 16
Robert F.
Overall rating
  • Industry: Maritime
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer for our marina management

Reviewed on 2021/03/06

Improved our oversight of our staff, especially important in our organization where we only have...

Improved our oversight of our staff, especially important in our organization where we only have volunteer managers. We are also able to give our customers better service by taking reservation on-line rather than relying on e-mails and phone calls. Getting better visibility to the market was an added plus.

Pros

We operate an seasonal community owned marina with a mixture of long-term and daily slip rentals. Prior to installing Dockwa, we were dependent upon our dock masters keeping manual records which led to confusion and concerns about integrity. Since we started using Dockwa we have near complete verification of slip assignments, payments and can start taking reservations during the off-season. It is early March as I right this review and we are over 50% booked for this coming summer! Another plus is that Dockwa brings in business as it is becoming the go to place for booking boating slips. Might also add that our dock masters were not computer mavens when we started with Dockwa, but with a bit of help from the Dockwa staff they were able to learn how to use the product and become very comfortable with it.

Cons

The reports provide lots of information that can be downloaded into Excel, however there is no way to customize the fields you want in your reports. The result is each report has to be manipulated to make it usable. Another small gripe is that pricing can only be set by sending the information to the Dockwa staff.

Response from Dockwa

Robert, thank you so much for leaving us a review! I'm so glad you're getting value out of being on Dockwa. We hear you loud and clear on wanting the ability to customize reporting and will get that feedback to our product team. Thanks once again for taking the time to review us. It means a lot! Hi to everyone at Fire Island!

Louis C.
Overall rating
  • Industry: Government Administration
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Boaters Love it, Users Love It!

Reviewed on 2020/09/03

The implementation of the software was very straightforward and went smoothly thanks to the...

The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.

Pros

Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.

Cons

Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.

Christy B.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

The long-awaited Reservation system that will enhance your customer's booking experience

Reviewed on 2016/01/28

Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking...

Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.

Roland M.
Overall rating
  • Industry: Maritime
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dockwa - Easy to Use Force Multiplier

Reviewed on 2021/04/04

We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to...

We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to focus on providing top service to our on-site customers and not being distracted by often lengthy phone calls for slip or mooring rentals. In effect, Dockwa gives our team an extra 'set of hands' by handling the collection of the minutia related to rental of property assets. Dockwa notifies us almost instantly of the arrival of new reservation requests so that our team can respond quickly.

Pros

Dockwa provides our dock team with tools that quickly notify us about incoming reservation requests, changes or cancellations. Being able to respond to our customer quickly within Dockwa is a game-changer and increases the level of customer satisfaction throughout the season.

Cons

My only thought is that reservation details (customer / boat name, boat details) are not always 'in focus' - the operator has to switch to a separate tab to view them. This is a very minor inconvenience.

Steve P.
Overall rating
  • Industry: Maritime
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I cannot recommend Dockwa more- Great Product/Customer service!

Reviewed on 2021/03/05

Can't say enough positive things about Dockwa. Love everything about it

Can't say enough positive things about Dockwa. Love everything about it

Pros

I have used Dockwa for the past 5 years or so and it has made my transient boating business so increasingly popular and has removed any and all hassles for getting paid. If a client's credit card has any issue I am notified instantly. Their customer service is superb as well. They are always reachable and the program is simple to work with as well.

Cons

No cons at all. I highly recommend Dockwa to any marinas or to any boaters .

Showing 5 reviews of 16 Read all reviews

Dockwa FAQs

Below are some frequently asked questions for Dockwa.

Dockwa offers the following pricing plans:

  • Starting from: US$150,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Dockwa features

Dockwa has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Dockwa supports the following languages:

English

Dockwa supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Dockwa has

Dockwa offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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