Mentorloop

Mentoring software platform

4,6 /5 (25 reviews) Write a Review!

Mentorloop Overview

What is Mentorloop?

MentorLoop is is a cloud-based mentoring program management platform which is designed to help organizations run their one-on-one and group mentoring programs at any scale. The software offers custom-branded marketing portals, auto-matching of mentors and mentees, instant messaging, real-time analytics and reporting, and more.

Mentors and mentees can sign up to the mentoring program online, through sign-up forms with customized survey questions. Form data is automatically piped into Mentorloop for matching of mentors and mentees. The built-in smart matching tools automatically match users based on selected criteria, including locations, interests, experience, skills, and desired outcomes. The optional My Match feature also allows mentors and mentees to select their own matches from the internal CRM of user profiles.

Mentorloop’s contextual nudge tracks automatically provide mentors and mentees with prompts and tips at the right time, and all users can chat in real time, share files, set mentoring goals and track their personal development through the branded portal. Through the coordinator dashboard, administrators can view real-time engagement analytics derived from communication frequency, and run pulse surveys and generate custom reports to measure people outcomes and return on investment (ROI).

Mentorloop Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Mentorloop Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
Chinese (Simplified), English

Media

Mentors and mentees can be matched automatically based on selected criteria
Users can also browse the internal CRM and choose their own mentors or mentees
Real-time messaging and event upload enables engagement between mentors and mentees
Automated nudge tracks provide users with tips and reminders
Real-time reporting allows users to measure the health of their mentoring program
Mentorloop video Mentorloop screenshot: Mentors and mentees can be matched automatically based on selected criteria Mentorloop screenshot: Users can also browse the internal CRM and choose their own mentors or mentees Mentorloop screenshot: Real-time messaging and event upload enables engagement between mentors and mentees Mentorloop screenshot: Automated nudge tracks provide users with tips and reminders Mentorloop screenshot: Real-time reporting allows users to measure the health of their mentoring program

Mentorloop Reviews

Mentorloop Reviews

Overall rating
4,6
/
5
Excellent
18

Very good
6

Average
0

Poor
1

Terrible
0

Value for Money
4,6
Features
4,2
Ease of Use
4,6
Customer Support
4,8
96% recommended this app
Alexandra H.

I'm Mental for Mentorloop


Julie C.

Looking forward to see the next steps!

Great so far, looking forward to seeing how the next months go!


Kevin S.

The Mentorloop concept is great but it currently does not achieve what it should do.


Adriana G.

Superior Customer Service

The customer service that I've received thus far goes above and beyond most companies and specifically service providers. Mentorloop's representatives and staff are friendly, knowledgable and efficient. Also, there are great resources available for people to learn how to use the platform and its functionality relatively quickly. I've been extremely impressed!


Starr J.

Look no further!

As an organization brand new to mentoring (with more than 500 employees across multiple locations in the US, Europe, and Asia) we knew we needed to find a true partner to help us do it right and do it well. The initial sales process with Mentorloop was exceptional. From the pricing transparency to the low pressure, consultative selling approach, they were sincerely interested in understanding our goals and needs, offered extremely useful help and advice before we made any commitment, and didn't push us for more than we actually needed to get started. The transition from sales to implementation was seamless and we were able to identify our program goals, create our profile and matching criteria, and launch in less than 30 days thanks to their exceptional support, service, competence, and wealth of expertise in mentoring best practices. The team is also funny, down-to-earth, super sharp, responsive, super flexible with meeting times (we're in the US, they're in Australia)-- put simply, they are true professionals who know what they are doing and are passionate about it. It's been a huge relief not to have to start from scratch, as they have so many great resources we've been able to leverage from designing everything from our program goals and success measures to our promotion and internal marketing collateral. What seemed an overwhelming undertaking has been made simple and effective. Easily my favorite vendor to work with and an awesome platform to boot. Look no further!


Alexandra H.
Industry: Retail
Company size: 10 000+ Employees

I'm Mental for Mentorloop

Used Daily for 1-5 months
Reviewed on 2018/12/12
Review Source: Capterra

Pros

It enabled our company to evolve our already existing Mentor Program and take to a whole new level with Mentorloop's groundbreaking 'Mentoring Technology'. Mentorloop is native and easy for users of all ages to get excited to 'e-meet their mentoring match'. They are guided with well designed educational tutorials to assist in demonstrating the capabilities of the platform - for example; setting goals, creating calendar events that sync with work calendars and even sharing great TED talks. Mentorloop has now enabled us to track user activity and provide us with excellent (dare I say it - and sexy) reporting and analysis capabilities. The online bank of resources available to Mentors and Mentees has been a delightful surprise for our people as well.

Mentorloop is bloody brilliant. And so is their wonderful team.

Cons

It currently lacks emojis and GIF sharing within the loop chatting functions - staff would be thrilled with this and would probably never log off!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julie C.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Looking forward to see the next steps!

Used Daily for 1-5 months
Reviewed on 2020/10/05
Review Source: Capterra

Great so far, looking forward to seeing how the next months go!

Pros

Customer service is great and everyone I have been in touch with is so lovely and reactive to any of my needs and questions!
The system in itself is very intuitive and the design is great, on trend and easy to use.

Cons

The only thing I am missing is a sort of library to be able to share documents with the participants to my programme

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin S.

The Mentorloop concept is great but it currently does not achieve what it should do.

Used Weekly for 1-5 months
Reviewed on 2018/01/15
Review Source: Capterra

Pros

Mentorloop provides a great confidential communication hub between coachees and coaches/mentors however I still believe it has a long way to go to become a useful tool.

Cons

I just feel the program is a bit clunky at the moment because it doesn't integrate very well with outlook or enable you to archive your loops which is a major flaw I feel. People using this software are generally time poor so to have to double book everything with outlook is just not ideal also I think it is ridiculous that the loop just continues infinitely imagine what it would look like after 3 years it will be 2km long chat.

Response from Mentorloop

Hi Kevin,

This is Lucy, I'm one of the founders of Mentorloop. Thank you for being a user and providing this review.

We're always looking for ways to improve our platform (we're a relatively young company), so feedback like this is invaluable as we continue to refine what you experience while on Mentorloop, and what we stand for.

We do have an Add to Calendar feature that allows you to download your meetings into Outlook, and we're looking at deeper integration with Outlook as we progress.

Your feedback about the infinite loop is an interesting one - many of our users do continue their relationships for many years, and sometimes come back to it after long absences and want to review their history, so this makes sense for them. However we obviously haven't served your example, where you want a neat way to close out or archive a loop, so we'll take this on board.

Thank you again for taking the time to leave this review. All the best with your mentoring journey!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Adriana G.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Superior Customer Service

Used Weekly for 1-5 months
Reviewed on 2020/10/20
Review Source: Capterra

The customer service that I've received thus far goes above and beyond most companies and specifically service providers. Mentorloop's representatives and staff are friendly, knowledgable and efficient. Also, there are great resources available for people to learn how to use the platform and its functionality relatively quickly. I've been extremely impressed!

Pros

-The Matching algorithm is really important for Girls in Tech. It provides us with the capability to connect a mentor and mentee with similar backgrounds and interests. This always helps when mentees are interested in tackling similar career paths and goals as their mentor.

Cons

-The lack of a knowledge bank or repository for documents. As an organization that utilizes several tech platforms, we like our program experiences to be consolidated in one platform. Unfortunately Mentorloop doesn't have a repository for documents so we had to create one ourselves on Google, which makes the program a bit disjointed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Starr J.
Industry: Airlines/Aviation
Company size: 501-1 000 Employees

Look no further!

Used Weekly for 1-5 months
Reviewed on 2019/06/12
Review Source: Capterra

As an organization brand new to mentoring (with more than 500 employees across multiple locations in the US, Europe, and Asia) we knew we needed to find a true partner to help us do it right and do it well. The initial sales process with Mentorloop was exceptional. From the pricing transparency to the low pressure, consultative selling approach, they were sincerely interested in understanding our goals and needs, offered extremely useful help and advice before we made any commitment, and didn't push us for more than we actually needed to get started. The transition from sales to implementation was seamless and we were able to identify our program goals, create our profile and matching criteria, and launch in less than 30 days thanks to their exceptional support, service, competence, and wealth of expertise in mentoring best practices. The team is also funny, down-to-earth, super sharp, responsive, super flexible with meeting times (we're in the US, they're in Australia)-- put simply, they are true professionals who know what they are doing and are passionate about it. It's been a huge relief not to have to start from scratch, as they have so many great resources we've been able to leverage from designing everything from our program goals and success measures to our promotion and internal marketing collateral. What seemed an overwhelming undertaking has been made simple and effective. Easily my favorite vendor to work with and an awesome platform to boot. Look no further!

Pros

Intuitive and user friendly interface for participants and administrators; simple and rapid implementation and enrollment; excellent integrated support resources for mentees, mentors, and program coordinators to maximize the experience; easy to customize for our organization while the "out of the box" solution provided a great framework to start with based on best practices so we didn't have to reinvent the wheel; flexibility for using part art and part science to match participants, combining Mentorloop's algorithm and insights from our Program Coordinator; flexibility to move to 100% self-matching as our organization matures into a culture of mentoring; GDPR compliant; excellent built in evaluation and analytics to measure program success and demonstrate ROI; scalability; ease in connecting international/multi-site participants; works across all internet browsers; no service disruptions.

Cons

I truly haven't seen a feature yet that isn't useful or easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 25 user ratings
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Mentorloop Pricing

Mentorloop Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,6/5
Based on 25 user ratings
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Mentorloop Features

Mentorloop Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,2/5
Based on 25 user ratings
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Categories

Additional information for Mentorloop

Additional information for Mentorloop

Key features of Mentorloop

  • Automated content tracks
  • Branded program marketing portal
  • Coordinator dashboard
  • Custom reporting
  • Custom-branded resource hub
  • Customizable sign-up forms
  • File sharing
  • Goal setting & tracking
  • Internal CRM
  • Live chat
  • Matching tools
  • Mentee profiles
  • Mentor profiles
  • Mentoring pairs
  • Participant insight reports
  • Peer/team-mentoring groups
  • Program health reports
  • Pulse surveys
  • Real-time engagement analytics

Benefits

  • Customized sign-up forms can be used to enroll mentors and mentees in the mentoring program, with profile data automatically piped into Mentorloop.

  • Mentees can be automatically matched with mentors based on their locations, skills, experience, interests, and desired outcomes, with the ability to create both traditional mentoring pairs and team or peer-mentoring groups.

  • The optional My Match system allows users to browse an internal CRM of mentor and mentees, and connect with others for advice or assistance.

  • The private portal allows mentors and mentees to chat in real time, share files, set goals, and track their personal development.

  • The coordinator dashboard provides users with engagement analytics in real time, communication frequency between mentors and mentees is tracked, and users can leverage pulse surveys and custom reports to demonstrate people outcomes and ROI from their mentoring program.

  • Mentorloop FAQs

    Mentorloop FAQs

    Below are some frequently asked questions for Mentorloop.

    Q. What type of pricing plans does Mentorloop offer?

    Mentorloop offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of Mentorloop?

    Mentorloop offers the following features:

    • Automated content tracks
    • Branded program marketing portal
    • Coordinator dashboard
    • Custom reporting
    • Custom-branded resource hub
    • Customizable sign-up forms
    • File sharing
    • Goal setting & tracking
    • Internal CRM
    • Live chat
    • Matching tools
    • Mentee profiles
    • Mentor profiles
    • Mentoring pairs
    • Participant insight reports
    • Peer/team-mentoring groups
    • Program health reports
    • Pulse surveys
    • Real-time engagement analytics

    Q. Who are the typical users of Mentorloop?

    Mentorloop has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Mentorloop support?

    Mentorloop supports the following languages:

    Chinese (Simplified), English

    Q. What type of pricing plans does Mentorloop offer?

    Mentorloop has the following pricing plans:

    Subscription

    Q. Does Mentorloop support mobile devices?

    We do not have any information about what devices Mentorloop supports

    Q. What other apps does Mentorloop integrate with?

    Mentorloop integrates with the following applications:

    LinkedIn

    Q. What level of support does Mentorloop offer?

    Mentorloop offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials