ReachMail

ReachMail

Web-based email message creation and campaign marketing tool

4.4/5 (17 reviews)

ReachMail Overview

ReachMail is a web-based email marketing software solution, offering scalable monthly plans to match the needs of small, medium and even Enterprise-level marketers. Priced according to emails sent and subscriber quantity, every option includes a host of features for the creation, management and administration of multiple campaigns by multiple users. ReachMail provides tools for building and composing responsive emails that look consistent and professional on mobile devices and desktops alike. Its drag and drop Message Builder and selection of free customizable email templates is joined by Litmus previews. Here campaign managers can view how email messages will render across every popular platform and client, with images toggled on or off. Similarly, content and newsletter campaigns can be performance tested and analyzed by virtue of flexible A/B message testing capabilities, with ReachMail's built-in reporting module also providing live metrics on clicks, messaging forwarding (viral marketing) and delivery statistics etc.

Posting email campaign content to social media networks Facebook and Twitter can then extend marketing reach, while list segmentation and the Demographic Filter allows users to zero in on specific contact groups. Encourage new signups through web forms that can be embedded into websites and WordPress blogs, cultivating effective relationships via drip campaign with scheduled Autoresponders. Survey Builder facilitates the creation of online surveys with results updated live, while other key features include spam checking plus a hosted online library for storing images and documents. Additionally, ReachMail offers extendable integration options for third-party apps such as Gravity Forms, Salesforce, Wordpress, Paypal and Stripe, with extra campaign performance stats available via Google Analytics.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Mexico, Middle-East and Africa, United States

Supported Languages

English

ReachMail Reviews

Overall rating
4.4/5
82% positive reviews
12
Excellent
2
Very good
2
Average
0
Poor
1
Terrible
Francesca D.

I can’t speak highly enough about ReachMail.

Used Weekly for 2+ years
Reviewed on 2018/10/23
Review Source: Capterra

Pros

These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.

Cons


No cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David C.

Very good but room for improvement

Used Other for 2+ years
Reviewed on 2018/10/23
Review Source: Capterra

I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.

Pros

5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward.

The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Cons

Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around.

The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp.

It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

Response from ReachMail

David,

Thank you for your comments. We are working on enhancing the AutoResponders based on customer feedback. We have made some improvements in the past few weeks and more are pending in the near term. Feel free to let us know what you need. We always appreciate customer input.

List deletion is very simple. Just select the list and click the big red DELETE button. In your case, however, all your lists are tied to your drip campaign AutoResponders. Deleting them would break your drip campaigns. Our system is just preventing you from breaking your campaigns in this case.

For message design, we recommend you upgrade to the Message Builder we added about a year ago. It's a drag and drop editor that's a lot easier to work with that standard WYSIWYGs and it will always build mobile friendly messages. The WYSIWYG editor is still around for those with advanced knowledge of HTML and CSS, but for those that aren't experts, the Message Builder will do all the heavy lifting for you!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Gina D.

Reach Mail

Used Daily for 2+ years
Reviewed on 2018/11/20
Review Source: Capterra

Pros

I like Reach Mails customer service. They are always available to give you some help and their lists tools are very helpful when updating.

Cons

Reach Mail is updating their layout tools so it takes a bit more time to create email blast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Eric H.

Customer

Used Daily for 2+ years
Reviewed on 2018/11/16
Review Source: Capterra

Overall great!

Pros

Has all the features and capabilities an email platform needs. Also, great customer service. Very responsive and always there to help.

Cons

Inconsistency of delivery to major ISPs

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Roger K.

Great email service

Used Weekly for 2+ years
Reviewed on 2018/10/26
Review Source: Capterra

I used several other email services before, ReachMail is the best

Pros

I use ReachMail several times a month and send thousands of emails. Never got a problem.

Cons

The software editor can be improved although is is not bad.

Response from ReachMail

Roger,

Thanks for the kind words. If there is anything you would like added to the Mailing Editors to meet your specific needs, please let us know. We're actively working on a few enhancements requested by other clients at the moment and we always appreciate customer suggestions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ReachMail Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free (Send up to 15,000 emails per month, keep up to 5,000 subscribers) = $0
Bronze (<30k emails & <7,500 subscribers) = $10 per month
Silver (<70k emails & <10,000 subscribers) = $40 per month
Gold (<120k & <25,000 subscribers) = $70 per month

Extra packages:
<350k & <50,000 subscribers = $180 per month
<650k & <75,000 subscribers = $360 per month
<800k & <150,000 subscribers = $599 per month

Custom plans are also available.

Charges for every thousand emails sent OVER each plan:
$10 plan (Bronze) = $1.50 per thousand
$40 plan (Silver) = $1.25 per thousand
$70 plan (Gold) = $1.15 per thousand
$180 plan = $0.91 per thousand
$360 plan = $0.81 per thousand
$599 plan = $0.74 per thousand

ReachMail Features

  • API
  • Activity Dashboard
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop Interface
  • Email Marketing Management
  • Monitoring
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Data Import/Export
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Data

Additional information for ReachMail

Key features of ReachMail

  • API
  • Access control
  • Activity dashboard
  • Anti spam
  • Automatic backup
  • Campaign scheduling
  • Campaign segmentation
  • Custom fields
  • Custom landing pages
  • Customer surveys
  • Customizable branding
  • Customizable fields
  • Customizable templates
  • Data filtering
  • Delivery tracking
  • Demographic data
  • Document storage
  • Drag & drop interface
  • Drip campaigns
  • Drip email marketing
  • Dynamic content
  • Email distribution
  • Email marketing
  • Email preview functionality
  • Email templates
  • Full API
  • Landing pages / web forms
  • Mass email delivery
  • Mobile optimized emails
  • Multiple user accounts
  • Password management
  • Real time analytics
  • Reporting & statistics
  • Reporting / analytics
  • Role-based permissions
  • SMTP
  • SSL security
  • Social media integration
  • Subscribe / unsubscribe
  • Subscriber management
  • Surveys & feedback
  • Third party integration
  • Transactional Emails
  • Unsubscribe database
  • Visual analytics
  • WYSIWYG editor
  • WYSIWYG email editor
  • Web forms

Benefits

  • ReachMail promises cloud-based email marketing capabilities suited to SMB's running multiple campaigns, offering a free account before flexible pricing packages are scaled according to monthly email distribution and subscriber base.
  • Custom email templates and a collection of professionally-styled designs can be edited using drag and drop tools, while the integrated Survey Builder tool also allows customer surveys to be composed and tracked for live result monitoring.
  • Autoresponders enable the automated sending of scheduled messages for welcoming new subscriber signups, with marketing outreach extended by the inclusion of Facebook / Twitter sharing.
  • Spam Checker tool analyzes the content of emails using popular spam filters SpamAssassin and Barracuda, with Litmus providing inbox email previews for checking how campaign messages render across all platforms before sending.
  • Email marketing integration for popular third-party apps is available, along with Google Analytics connectivity for gathering additional statistics, while ReachMail's online email signup forms can be embedded into existing WordPress websites via widget.
  • ReachMail FAQs

    Below are some frequently asked questions for ReachMail.

    Q. What type of pricing plans does ReachMail offer?

    ReachMail offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free (Send up to 15,000 emails per month, keep up to 5,000 subscribers) = $0
    Bronze (<30k emails & <7,500 subscribers) = $10 per month
    Silver (<70k emails & <10,000 subscribers) = $40 per month
    Gold (<120k & <25,000 subscribers) = $70 per month

    Extra packages:
    <350k & <50,000 subscribers = $180 per month
    <650k & <75,000 subscribers = $360 per month
    <800k & <150,000 subscribers = $599 per month

    Custom plans are also available.

    Charges for every thousand emails sent OVER each plan:
    $10 plan (Bronze) = $1.50 per thousand
    $40 plan (Silver) = $1.25 per thousand
    $70 plan (Gold) = $1.15 per thousand
    $180 plan = $0.91 per thousand
    $360 plan = $0.81 per thousand
    $599 plan = $0.74 per thousand

    Q. What are the main features of ReachMail?

    ReachMail offers the following features:

    • API
    • Access control
    • Activity dashboard
    • Anti spam
    • Automatic backup
    • Campaign scheduling
    • Campaign segmentation
    • Custom fields
    • Custom landing pages
    • Customer surveys
    • Customizable branding
    • Customizable fields
    • Customizable templates
    • Data filtering
    • Delivery tracking
    • Demographic data
    • Document storage
    • Drag & drop interface
    • Drip campaigns
    • Drip email marketing
    • Dynamic content
    • Email distribution
    • Email marketing
    • Email preview functionality
    • Email templates
    • Full API
    • Landing pages / web forms
    • Mass email delivery
    • Mobile optimized emails
    • Multiple user accounts
    • Password management
    • Real time analytics
    • Reporting & statistics
    • Reporting / analytics
    • Role-based permissions
    • SMTP
    • SSL security
    • Social media integration
    • Subscribe / unsubscribe
    • Subscriber management
    • Surveys & feedback
    • Third party integration
    • Transactional Emails
    • Unsubscribe database
    • Visual analytics
    • WYSIWYG editor
    • WYSIWYG email editor
    • Web forms

    Q. Who are the typical users of ReachMail?

    ReachMail has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does ReachMail support?

    ReachMail supports the following languages:

    English

    Q. What type of pricing plans does ReachMail offer?

    ReachMail has the following pricing plans:

    Free, Subscription

    Q. Does ReachMail support mobile devices?

    We do not have any information about what devices ReachMail supports

    Q. What other apps does ReachMail integrate with?

    ReachMail integrates with the following applications:

    Facebook, Google Analytics, Gravity Forms, LinkedIn, Salesforce Marketing Cloud, Stripe, Twitter, Wordpress, Zapier

    Q. What level of support does ReachMail offer?

    ReachMail offers the following support options:

    Online Support, Phone Support