Lost and Found Manager

Online software for the management of lost and found items

About Lost and Found Manager

Lost and Found Manager is an online, cloud-based facility services solution that sits within the global Have it Back lost and found community. This worldwide meta-search engine and dedicated virtual platform assists private individuals and organizations with placing lost items back into the hands of rightful owners. Lost and Found Manager provides an administrative front-end for cataloging items and public inquiries, making matches, while also handling the logistics of processing returns. Found items can be added initially using a field-based form or via an image recognition system that automatically identifies item type, brand, color, model etc and location where the object was found.

Lost item inquiry forms can be integrated into websites via iFrame to assist customers, before smart matching uses probability to automatically suggest likely ownership. Communication and authentication is aided here with integrated online chat capabilities while any handover of matched items to owners or authorized third parties is recorded with the software's document management functionality. Additionally, the Handling Gateway supports the shipping and payment process (where necessary) with the documented billing of fees and also the generation of shipping labels. Other notable features within the Lost and Found Software include a task list for defining specific procedures around particular items, customizable categories, history tracking, plus role-based user management. An auction and charity module also allows organizations to set up auction or charitable packages of unclaimed items, exportable as Excel spreadsheets, that can then be re-imported where required after the event.

Key benefits of Lost and Found Manager

  • Have it Back's cloud-based Lost and Found Software connects into a large global lost and found repository, utilizing smart matching to automatically pair found items back with owners using probability-based algorithms.
  • The system provides image recognition technology that automatically identifies the type of found item, physical description, branding, serial numbers, any ID information and also location data pertaining to where the item was found.
  • Customer communication is assisted by an integrated online chat module that allows administrators to authenticate matched items with rightful owners without the need for making phone calls, sending emails or posting letters etc.
  • The Return Handling Gateway provides a payment processing and shipping management hub for the return of lost and found items, partnering with multiple shipment providers while also handling the billing of fees and generation of shipping labels.
  • Self-service access supports public-facing engagement with the process, while mobile optimization and the native Have it Back - Lost and Found app for Android devices allows for active search of lost items while on the move.
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, Germany

    Supported Languages

    English, German

    Images

    Have It Back's Lost & Found software provides features for cataloguing and producing label stickers for physically storing and identifying found items
    Found items can be added into the system by using a typical field-based form or via image recognition technology for identifying and describing the physical object
    Lost item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matches
    Make sure you reach your customers and reunite them with their property with SMS and Email.
    The software is mobile optimized for use on devices such as tablets and smartphones.
    DIY SafeBags — Register Found Items in Seconds for Pennies
Don’t make it complicated. Why produce or order expensive SafeBags with barcodes and numbers printed directly on them? Your Lost and Found Operations could be so much easier and faster!
    View 7 more
    Lost and Found Manager video
    Lost and Found Manager screenshot: Have It Back's Lost & Found software provides features for cataloguing and producing label stickers for physically storing and identifying found items Lost and Found Manager screenshot: Found items can be added into the system by using a typical field-based form or via image recognition technology for identifying and describing the physical object Lost and Found Manager screenshot: Lost item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matches Lost and Found Manager screenshot: Make sure you reach your customers and reunite them with their property with SMS and Email. Lost and Found Manager screenshot: The software is mobile optimized for use on devices such as tablets and smartphones. Lost and Found Manager screenshot: DIY SafeBags — Register Found Items in Seconds for Pennies
Don’t make it complicated. Why produce or order expensive SafeBags with barcodes and numbers printed directly on them? Your Lost and Found Operations could be so much easier and faster!

    Features

    Total features of Lost and Found Manager: 56

    • API
    • Access Control
    • Accounting Management
    • Active Directory Integration
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Ad hoc Analysis
    • Anti Spam
    • Anti Virus
    • Auction Management
    • Auto-Matching
    • Automatic Notifications
    • Built-In Database
    • Catalog Management
    • Chat
    • Custom Forms
    • Customizable Categories
    • Customizable Reporting
    • Data Import
    • Data Import/Export
    • Digital Signage
    • Email Notifications
    • History Tracking
    • Indexing
    • Instant Messaging
    • Knowledge Base Management
    • Label Printing
    • Labeling
    • Mobile Integration
    • Multiple User Accounts
    • Online Catalog
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Updates
    • Reminders
    • Returns Management
    • Role Management
    • Role-Based Permissions
    • Search Functionality
    • Secure Data Storage
    • Secure Login
    • Shipping Labels
    • Shipping Management
    • Single Sign On
    • Tagging
    • Task Management
    • Task Planning
    • Usage Tracking
    • User Management
    • Video Support
    • Web Forms
    • Website Integration

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Lost and Found Manager?

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    Showing 5 reviews of 2
    Anna P.
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A++ for service, features and usability

    Reviewed on 2020/03/27

    Great contact with the software team who are keen to assist and even implement new functions or...

    Great contact with the software team who are keen to assist and even implement new functions or customize certain parts to make our work easier.

    Pros

    Our cusotmers of course appreciate the increased return rate. For us, the software really decreased the amount of time and effort we have to put into matching found property with their owners. That gives us so much more time to serve our cusotmers. The features I'd like to point out are image recognition (take a picture of an item and the technology actually recognizes and categorizes it), automatic matching of items and owners and the return portal (shipping + payment).

    Cons

    There could be more languages offered, though this seems to be an issue being tackled at the moment.

    Jörg S.
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Can only fully recommend for international airport environment

    Reviewed on 2020/12/11

    Very nice piece of software and a very enthusiastic team that always has an open ear for updates,...

    Very nice piece of software and a very enthusiastic team that always has an open ear for updates, new features or improvements that then actually get done.

    Pros

    Great team behind the software that helped us really customise everything exactly how we needed it.

    Cons

    We didn't want the solution hosted on AWS, which was finally possible, but only after long discussions

    Lost and Found Manager FAQs

    Below are some frequently asked questions for Lost and Found Manager.

    Lost and Found Manager offers the following pricing plans:

    • Pricing model: Free, Subscription
    • Free Trial: Available

    Free to use up to 1,500 entries per year

    Lost and Found Manager offers the following features:

    • Auction management
    • Auto-matching
    • Automatic matching
    • Automatic recognition
    • Built-in database
    • Cataloging
    • Category management
    • Change tracking
    • Chat
    • Cross-database search
    • Customizable categories
    • Data import / export
    • Database access
    • Historical reporting
    • History tracking
    • Image recognition
    • Label printing
    • Labeling
    • Metadata tagging
    • Mobile integration
    • Online catalog
    • Photo gallery
    • Recognition management
    • Returns management
    • Role-based permissions
    • Search functionality
    • Shipping labels
    • Shipping management
    • Tagging
    • Task management
    • Task planning
    • Unclaimed items management
    • User management
    • Web forms
    • Website integration

    Lost and Found Manager has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Lost and Found Manager supports the following languages:

    English, German

    Lost and Found Manager supports the following devices:

    Android, iPhone, iPad

    We do not have any information about what integrations Lost and Found Manager has

    Lost and Found Manager offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Video Tutorials, Knowledge Base

    Related categories

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