Speakap
About Speakap
Speakap provides branded communication platforms that enable companies to have structured dialogue with their frontline, to support and inform their deskless workers from anywhere at any time. The company’s innovative solution, available on both mobile and desktop, connects workforces and empowers employees to provide optimal customer experiences.
From messaging and news items to private groups and events, Speakap provides businesses the opportunity to deliver relevant and timely content to their workforces and supports both business growth and employee retention.
Founded in 2011, Speakap has partnered with more than 350 organizations around the globe across various industries - such as hospitality, retail, manufacturing, and more - and has locations in New York, London, Amsterdam, Barcelona, Cologne, and Brussels.
Key benefits of Speakap
• Mimics your organizational structure to enable top-down and horizontal communications
• Designed for your frontline employee’s mobile phone or the computer at the home office, Speakap is uniquely developed to match your brand
• Share documents through a secure, private network enabling your team to retrieve all relevant information on the go
• Bridge communication gaps through private and team messaging — connecting employees by location, department, and more
• Full suite of industry integrations allow you to access all HR tools, scheduling, learning and sales programs within a single sign-on
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Reviews
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- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best alternative for complex and expensive communication platforms
Reviewed on 2018/11/20
Pros
The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.
Cons
There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Move past email
Reviewed on 2019/06/03
Fast moving dynamic and fun
Fast moving dynamic and fun
Pros
It is easy to use and really engages with staff members
Cons
Some team members are too active in the tool
Alternatives Considered
WhatsAppReasons for Switching to Speakap
The core functionality is just more complete and it engages with team members- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Speakap can give easy access to business news to all of your employees
Reviewed on 2018/11/17
We made the decision to start with Speakap because we have a lot of employees without a computer....
We made the decision to start with Speakap because we have a lot of employees without a computer. Now we can easily reach everyone and share news knowing that all are reached.
Pros
It is very easy to use. Even for people who are not very familiar with computers.
Cons
Not many features to personalize the software (what you see is what you get)
- Industry: Airlines/Aviation
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jetsream
Reviewed on 2019/07/03
Overall the application is doing well. Gets the job done well. Allows the company to be in direct...
Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.
Pros
Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road.
I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.
Cons
As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it.
I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great communication app
Reviewed on 2019/06/10
Support have been really quick and responsive, the rolllout and implomentation has been handled...
Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business
Pros
Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).
Cons
As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!
Response from Speakap
Hi there, thanks for your review! We appreciate your feedback. Our product teams are prioritizing Android feature adoption so that you'll be able to access all features on this soon. Also, you can look forward to our new Polls feature being released in the next few months!
Speakap FAQs
Below are some frequently asked questions for Speakap.Q. What type of pricing plans does Speakap offer?
Speakap offers the following pricing plans:
- Starting from: US$3.00/month
- Pricing model: Subscription
- Free Trial: Available
Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.
Q. Who are the typical users of Speakap?
Speakap has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Speakap support?
Speakap supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Speakap support mobile devices?
Speakap supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Speakap integrate with?
Speakap integrates with the following applications:
7shifts, AFAS Software, Apache Booster, Appical, Appspace, Axonify, BambooHR, Betterworks, Cornerstone, Formstack Forms, Google Calendar, Google Drive, Google Workspace, HR Cloud, HotSchedules, Jira, Mailchimp, ManusPlus, Microsoft Azure, Microsoft Outlook, Microsoft SharePoint, Microsoft Teams, Moovs, Planday, Project and Portfolio Management, Querlo Chatbot Assistant, Quinyx, SAP SuccessFactors HXM Suite, Salesforce Marketing Cloud, Salesforce Platform, Sideways 6, Starred, StoreForce, SurveyMonkey, Tettra, Workday HCM, Zendesk Suite, Zenput, tamigo
Q. What level of support does Speakap offer?
Speakap offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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