Speakap

Speakap

Branded communication platform & task management tool

4.4/5 (33 reviews)

Speakap Overview

Speakap is an enterprise social network and communication platform which enables organizations of all sizes to improve engagement with non-desk and customer-facing employees to share new knowledge, ideas, internal achievements, and more. Team members are able to send messages enriched with pictures, videos and emoticons from any internet-connected device, as well as stay on top of timelines, news feeds, and posts from colleagues, the company, and partners.

Speakap provides team members with a clear timeline that helps keep everyone in the know with continuous updates, enabling users to share posts and make comments, tag users, like posts, and more. News items can be shared across the organization complete with push notifications which are sent to each computer, tablet or smartphone device, ensuring employees receive all important news, updates and information right away. Users can access all their documents, news items and schedules from any device using Speakap’s secure and private cloud for document management with a user-friendly folder structure.

Organizations can create groups for different branches, departments and employees to bridge communication gaps, and exchange messages in an open or closed environment. Private messaging allows users to communicate one-on-one or with several people at once, and share links, files, and more. Each user can create their own Speakap profile page complete with their contact information, job title and department, languages they speak, and more, allowing other colleagues to filter their search to find the person with the specific expertise they are looking for.

Speakap enables users to create events such as for employee trainings or holiday parties, and send an invitation to the relevant employees or groups complete with an image, date, time and venue. Users can accept or reject the event invitation, view others that are attending, and set a reminder. Speakap also provides organizations with their own fully branded white-label mobile app for iOS and Android. Additional platform features include roles and rights management, custom theming, active directory, SSO integration, and API access for custom integrations.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Speakap Reviews

Overall rating
4.4/5
88% positive reviews
17
Excellent
12
Very good
4
Average
0
Poor
0
Terrible
Martijn L.

The best alternative for complex and expensive communication platforms

Used Daily for 1+ year
Reviewed on 2018/11/20
Review Source: Capterra

Pros

The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.

Cons

There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Paul C.

Speakap Usage and Implementation Review

Used Daily for 6-12 months
Reviewed on 2019/06/10
Review Source: Capterra

The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers.

The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.

Pros

This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful.
The company specific branding has been key to the launch and ongoing engagement with the app.

Cons

It would be good to be able to see statistics and analytics in Real Time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Speakap

Used Daily for 1+ year
Reviewed on 2018/09/12
Review Source: Capterra

Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Sometimes I needed to contact a colleague and I did not have his or her number and thanks to speakap we could have contact in a safe and easy way.

Pros

IT is very safe to use and protect your data, I also like the schedule feature that allow us to plan our working time for the whole month with the work colleagues. In addition speakap doesnt bother the user with constantly updatings and notifications.

Cons

Sometimes The sofware crash of shows a empty screen. but It could be also a problem with my cellphone.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Great communication app

Used Daily for 6-12 months
Reviewed on 2019/06/10
Review Source: Capterra

Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business

Pros

Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).

Cons

As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Wayne T.

Great tools to engage employees in retail and locations that don't Intranet via PC or Kiosk

Used Daily for 6-12 months
Reviewed on 2019/06/06
Review Source: Capterra

Trying to engage employee in various locations who don't have access to our company intranet. Yet we still want to keep them updated and feel like they know what's going on in the larger company

Pros

We have a variety of disparate tools and applications. Like how Speakap can bolt on top and be used as a front end to all of the other applications. A great way to engage an audience outside of your normal network on their mobile phones. Like how it easily integrates with enterprise software like Workday. Plus they've figured out a way to deal with mobile usage legal requirements in states like California

Cons

It's an adding another tool to our system but how it can serve as a front end with seamless user experience far outweighs any negatives

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Speakap Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Speakap offers a Standard plan best for smaller companies with a single location, and Premium plan best for companies with multiple locations.

Starting at $3 per user/month.

Speakap Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Chat
  • Commenting
  • Communication Management
  • Customizable Branding
  • Permission Management
  • SSL Security
  • Search Functionality
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Collaboration Tools
  • Collaborative Workspace
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Projections

Additional information for Speakap

Key features of Speakap

  • API access for custom integrations
  • Active directory
  • Basic user & group management
  • Branded web application
  • Chat
  • Chatbar with status
  • Custom theming
  • Dedicated account manager
  • Discussion boards
  • Document management
  • Email and desktop notifications
  • External users
  • Groups
  • Integrate third party apps
  • Multilingual
  • News
  • Organizational structure
  • Personal profiles
  • Private messaging
  • Push notifications
  • Recent files widget
  • Roles & rights
  • SSL secured
  • SSO integration
  • Search functionality
  • Secure cloud - EU protection laws
  • Social intranet
  • Spotlight widget
  • Timeline
  • White label Android/iOS application
  • Whitelabeled Android application
  • Whitelabeled iOS application

Benefits

  • Speakap provides a real-time, two-way communication platform which allows organizations to reach their frontline instantly and provide employees with more relevant information while increasing employee engagement.

  • Teams and colleagues can celebrate personal moments and professional achievements, stay up to date on important news, updates or information and receive push notifications to any computer, tablet or smartphone.

  • Save company documents in Speakap's private, secure cloud, and make documents always retrievable and accessible, even while on the go.

  • Speakap is a one-stop-shop for all corporate software with custom API integrations to connect with existing tools such as scheduling or sales figures tooling.

  • Speakap provides companies with a fully branded white-label app for iOS and Android and a ready-to-go desktop app with custom login backgrounds, favicon, network emblem, custom interface, and colors to match the brand.

  • Speakap FAQs

    Below are some frequently asked questions for Speakap.

    Q. What type of pricing plans does Speakap offer?

    Speakap offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Speakap offers a Standard plan best for smaller companies with a single location, and Premium plan best for companies with multiple locations.

    Starting at $3 per user/month.

    Q. What are the main features of Speakap?

    Speakap offers the following features:

    • API access for custom integrations
    • Active directory
    • Basic user & group management
    • Branded web application
    • Chat
    • Chatbar with status
    • Custom theming
    • Dedicated account manager
    • Discussion boards
    • Document management
    • Email and desktop notifications
    • External users
    • Groups
    • Integrate third party apps
    • Multilingual
    • News
    • Organizational structure
    • Personal profiles
    • Private messaging
    • Push notifications
    • Recent files widget
    • Roles & rights
    • SSL secured
    • SSO integration
    • Search functionality
    • Secure cloud - EU protection laws
    • Social intranet
    • Spotlight widget
    • Timeline
    • White label Android/iOS application
    • Whitelabeled Android application
    • Whitelabeled iOS application

    Q. Who are the typical users of Speakap?

    Speakap has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Speakap support?

    Speakap supports the following languages:

    English

    Q. What type of pricing plans does Speakap offer?

    Speakap has the following pricing plans:

    Subscription

    Q. Does Speakap support mobile devices?

    Speakap supports the following devices:

    Android, iPhone

    Q. What other apps does Speakap integrate with?

    Speakap integrates with the following applications:

    BambooHR, G Suite, Google Drive, HP Project and Portfolio Management on SaaS, Hyphen, JIRA Software, Microsoft Azure, Salesforce Marketing Cloud, SharePoint, Zendesk

    Q. What level of support does Speakap offer?

    Speakap offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials