EROAD

About EROAD
EROAD is a cloud-based fleet management platform which offers an electronic logging device (ELD), tax compliance management, fleet tracking, and safety compliance management. Designed to help businesses in the transportation industry to manage and track their fleet while maintaining electronic compliance, EROAD includes tools for automatic data capture, sending real-time notifications, and reporting for tax and audit purposes. The EROAD software integrates with a proprietary, rugged EROAD ELD touchscreen device for recording data in-vehicle.
The EROAD electronic logging device (ELD) hardware can be installed into fleet vehicles and synchronizes with the engine to record hours of service, track mileage, log violations, and more, and all data captured is automatically recorded in the EROAD cloud-based platform. Drivers can also use the touchscreen ELD device which is synced with the EROAD software in order to access the web-based portal and view their individual metrics. The ELD and Tax Compliance module also offers tools for managing electronic taxes through recordkeeping and reporting, carrying out IFTA (international fuel tax agreement) returns, managing electronic Oregon weight-mile tax (WMT) and Oregon road use assessment fee (RUAD) taxes, as well as recordkeeping for electronic IRPs.
EROAD facilitates vehicle and driver behavior tracking within the fleet management module, which also offers features including daily fleet activity reporting, satellite map tracking, geofencing, fuel tracking and management, fleet optimization reporting, vehicle maintenance tracking, communication, and more. EROAD aims to help businesses reduce their operational costs by allowing managers to track fuel consumption, set up geofences, view reports on driver idleness, and investigate individual trips to see where wastage is occurring. The Safety Compliance module also monitors driver performance to indicate speeding, and provide insight into driver safety. Driver-specific feedback can be routed to managers to highlight areas for improvement in regards to safety factors such as speeding, engine idling, harsh breaking, traffic light breaches, and more.
Key benefits of EROAD
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EROAD Activity review
Reviewed on 2019/12/03
The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch...
The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch support team for driver training, ELD issues and management support. The EROAD system is a very reliable system.
Pros
1. The Depot
a. Activity Vehicles Tab
i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off.
ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps.
iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status.
iv. Truck activity: shows idle, turning engine off driver log in and log out.
v. Messages: View messages, send a new message or broadcast a message to all vehicles
vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions.
vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes.
b. Activity Drivers Tab
i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status.
ii. Link to edit driver
iii. Link to view driver logs.
iv. Easy to read driver log details and grid with export function.
Cons
No dash cam option, however EROAD is working to add this option soon.
Response from EROAD
Keith, thank you so much for taking the time to leave this review. We really appreciate you being an EROAD customer and helping to share the word about us. - Your EROAD Team
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All That and a Bag of Chips!
Reviewed on 2019/12/03
IFTA was a huge problem pre-EROAD. ELD downtime with the previous vendor was extensive. With...
IFTA was a huge problem pre-EROAD. ELD downtime with the previous vendor was extensive. With EROAD's Ehubo2, we've only had one device go down...and that's out of 60 devices in use for over a year now. Beyond the equipment and the software, one thing stands out above all....The people behind the scenes at EROAD provide the absolute best customer service experience possible..."It's all that and a bag of chips." EROAD is the best of the best!
Pros
Simplicity and reliability...Hands down the BEST. ELD installs in equipment with ease and setting up the device couldn't be easier! Drivers don't have issues at all using the EROAD Ehubo2. Using the back-end software is even easier. The amount of data the software makes available is awesome! Couldn't ask for anything better!
Cons
If you don't learn how to filter the information the software provides, it can become overwhelming with the copious amounts of data the system provides. Otherwise, when you know what you're doing there are no Cons at all...
Response from EROAD
We have tons of resources available, including our top-notch Customer Success people, to help customers get the most out of everything their EROAD solution provides. Thank you for the review and for being a great EROAD customer, Al. - Your EROAD Team
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
suitable, not spectactular
Reviewed on 2019/12/03
Pros
when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.
Cons
the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress
Response from EROAD
We're sad to hear your experience hasn't been spectacular, Alisha. EROAD Customer Success has reached out to you to make sure any issues you encounter are resolved fast. We're here to help. - Your EROAD Team
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of EROAD
Reviewed on 2020/08/24
Fantastic, taking any software and integrating it into your operation will have hurtles. From the...
Fantastic, taking any software and integrating it into your operation will have hurtles. From the selection process, to roll out and training, to now years of use, EROAD has provided top notch customer service. Problems are always going to come up. EROAD has proven to be a partner in helping solve any problem even those that are clearly in our operation...not even their issue. They helped us over and over solve our own problems....that's customer service!
Pros
We had another software product prior to EROAD. In comparison, EROAD is much easier for the user to understand. Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.
Cons
Our business uses 3/4 ton pickup trucks. These vehicles are only part time commercial motor vehicles. The ability to quickly put the vehicle in a non-regulated status is desired. EROAD is working on this feature, once on-line it will be a big improvement for our operation.
Response from EROAD
That's why we call it EROAD Customer Success - it's more than just service or support. Thank you for helping us spread the word! - Your EROAD Team
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ELD and GPS Tracking
Reviewed on 2019/12/03
They are very responsive through online customer support... They are very responsive back with...
They are very responsive through online customer support... They are very responsive back with communication as a whole!!!
Pros
GPS Tracking can be maps or satellite view with the Daily Activity and all units view... It is relatively easy to see the arrival and departure times, with the snip-it tool in windows - you can easily copy and paste into an email when a customer needs more detailed information... The ELD portion is user friendly from a reviewing POV - the tutorials and online customer support tools are very informative. Online customer support has been a dream when it appears the system is down...
Cons
There are some glitches in the developing of the software to meet every expectation... ELD in Tractors can be cumbersome to the drivers - the inability to go back further an a few days to make edits - if someone is out on vacation or a long holiday weekend - is just not available... Not all aspects of the software are interchangeable -- it's still a work in progress... HOWEVER, tech support is always willing to take things back for review...
Response from EROAD
Thanks so much for your positive review, Dani. By providing top-notch customer service, we help ensure your success. It's just part of the EROAD advantage. - Your EROAD Team
EROAD FAQs
Below are some frequently asked questions for EROAD.Q. What type of pricing plans does EROAD offer?
EROAD offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact EROAD for pricing information.
Q. Who are the typical users of EROAD?
EROAD has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does EROAD support?
EROAD supports the following languages:
English
Q. Does EROAD support mobile devices?
EROAD supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EROAD integrate with?
We do not have any information about what integrations EROAD has
Q. What level of support does EROAD offer?
EROAD offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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