About thinQ

thinQ is a cloud communication platform designed to help contact centers, telephone companies and enterprises control all aspects of their inbound and outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more. thinQ offers a 35-carrier outbound LCR (least cost routing) and 5-carrier inbound (toll-free LCR) solution, plus it allows users to order and provision both local and toll-free numbers with SMS/MMS, CNAM (caller ID) and LRN (location routing number) capabilities. Users also have real-time network visibility with thinQ.

thinQ’s local voice tools help users purchase, port, and manage local DID (direct inward dialing) numbers from multiple vendors. Users can search availability for new numbers, and select single or grouped numbers, before checking portability and provisions. thinQ then allows users to assign custom routing parameters along with multiple dynamic failovers. Voice and messaging features such as SMS/MMS messaging, caller ID, location routing number (LRN) and E911 serve to enhance local DID functionality. The LRN helps users route calls accurately, while the E911 allows users to attach address information to any number to facilitate emergency location services.

With cloud-based toll-free voice technology, thinQ enables users to order and manage their toll-free numbers, as well as control the routing over multiple toll-free carriers. A simple SIP (session initiation protocol) connection aims to give users complete routing control and higher-quality voice performance. To initiate call routing, users customize their settings and select their preferred carriers, routing parameters, call limits and dynamic failovers. Real-time CDR monitoring and SIP tracing tools help users gain insight into calling performance. thinQ allows users to integrate CNAM IN or OUT (caller ID) into their applications or phone systems to receive reliable caller ID information.

Key benefits of thinQ

  • Integrate CNAM (caller ID) technology into business apps or phone systems via thinQ’s REST API to receive accurate caller ID information, and stop telemarketers or scammers from hiding their identities.

  • Use Location Routing Number (LRN) technology to ensure the accurate routing of calls.

  • Optimize outbound and inbound call routing by integrating thinQ’s LCR technology with voice APIs such as Twilio, Nexmo or Plivo.

  • Order and manage toll-free numbers using thinQ’s toll-free voice technology and 5 tier-1 carriers with custom routing parameters.

  • Communicate with customers instantly via mobile devices using pictures, video and audio, as well as emojis, with SMS or MMS messaging tools.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    thinQ's Toll-Free analytics engine analyzes the most current carrier prices and determines the best carrier at the NPA-NXX level
    Search availability for new numbers and select single or grouped numbers in sequential order
    Check portability, bulk upload, or get integrated with assistance from the thinQ customer onboarding team
    Assign customer routing parameters along with multiple dynamic failovers
    thinQ's LCR (least cost routing) engine programmatically analyzes traffic patterns, prioritizing top NPA-NXX locations for detailed pricing analysis
    Select preferred carriers, routing parameters, call limits, and dynamic failovers to start directing traffic towards thinQ
    Real-time CDR monitoring and SIP tracing tools allow users to review and enhance their calling performance within the platform
    View 8 more
    thinQ video
    thinQ screenshot: thinQ's Toll-Free analytics engine analyzes the most current carrier prices and determines the best carrier at the NPA-NXX level thinQ screenshot: Search availability for new numbers and select single or grouped numbers in sequential order thinQ screenshot: Check portability, bulk upload, or get integrated with assistance from the thinQ customer onboarding team thinQ screenshot: Assign customer routing parameters along with multiple dynamic failovers thinQ screenshot: thinQ's LCR (least cost routing) engine programmatically analyzes traffic patterns, prioritizing top NPA-NXX locations for detailed pricing analysis thinQ screenshot: Select preferred carriers, routing parameters, call limits, and dynamic failovers to start directing traffic towards thinQ thinQ screenshot: Real-time CDR monitoring and SIP tracing tools allow users to review and enhance their calling performance within the platform

    Features

    Total features of thinQ: 16

    • API
    • Assignment Management
    • Call Center Management
    • Call Routing
    • Caller ID
    • Chat
    • Communication Management
    • Computer Telephony Integration
    • Disaster Recovery
    • Prioritizing
    • Real Time Monitoring
    • Receiving
    • Reporting & Statistics
    • SMS Integration
    • Search Functionality
    • Video Conferencing

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    Reviews

    Overall rating

    5 /5
    (5)
    Value for Money
    5/5
    Features
    4,6/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have thinQ?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Shelly M.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    thinQ allows me to have complete control of my call routing

    Reviewed on 2017/11/10

    I can add numbers and provide service to my clients within minutes!

    I can add numbers and provide service to my clients within minutes!

    Pros

    Ease of use and control via the web portal. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made.

    Cons

    Reporting - there are no details or ease of use for the reporting. We provide numbers for our clients and would like to be able to see the details and costs per number.

    Response from thinQ

    Thanks for your review, Shelly. Enhanced reporting is very high on our list of requested platform updates, agreed. Watch for details, thanks for your support and your business!

    David P.
    Overall rating
    • Industry: Computer Networking
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Thinq Delivers a Quality Product

    Reviewed on 2017/11/09

    A great product at a good price.

    A great product at a good price.

    Pros

    High-quality Software
    I talk to a real person who I have a relationship with when I call
    Price is always on the low side even though their quality is high

    Cons

    There are interface elements and design concepts that should be combined differently for ease of conceptualization or clarity of function. To do what we want to do, we have to bounce around the software quite a bit. At a certain point, we will need to code our own interface in order to keep track of our clients if Thinq doesn't organize it better.

    Response from thinQ

    Thanks for your review, David. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. Watch for details, thanks for your support and your business.

    Josh L.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    I have had a great experience with ThinQ. It is very easy to use.

    Reviewed on 2017/11/13

    I am able to see more past my network. It is very helpful for troubleshooting. I also have more...

    I am able to see more past my network. It is very helpful for troubleshooting. I also have more control.

    Pros

    Being able to select the carriers I would like to use and make changes as needed are great! It makes my job easier and I am able to do more.

    Cons

    I would like the diagnostics to be easier. I have UTC on mine but I would prefer if it would let me select my own timezone.

    Response from thinQ

    Thanks for your review, Josh. I've sent your comments to our product team, appreciate your insight with the time zone change request. Thanks for your support and your business.

    Trent M.
    Overall rating
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great company to work with. Can always talk to a real person.

    Reviewed on 2017/11/13

    Pros

    Switched to Thinq mainly to have an auto fail over in case my main routing was down.
    Their interface is easy to use and straight forward and even thought it wasn't the main reason I switched we are saving money on our in bound and out bound calls too!

    With Thinq you are in control of your calls not the other way around.

    Cons

    The only con I have is the inbound and outbound website are currently not combined and you need two logins but I know they are working on combining them.

    Response from thinQ

    Thanks for your review, Trent. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. More to come, but in the meantime thanks for your support and your business.

    Shelly M.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My overall experience with thinQ has been exceptional!

    Reviewed on 2017/11/10

    Complete control of call routing via the web interface.

    Complete control of call routing via the web interface.

    Pros

    The software allows me to control my account and add or remove number in minutes. The ease of use is excellent.

    Cons

    I wish there was better reporting on a per number basis. I would like to be able to see usage and cost per phone number.

    Response from thinQ

    Thanks for your review, Shelly. Enhanced reporting is very high on our list of requested platform updates, agreed. Watch for details, thanks for your support and your business.

    Showing 5 reviews of 5 Read all reviews

    thinQ FAQs

    Below are some frequently asked questions for thinQ.

    thinQ offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Contact thinQ directly for pricing information.

    thinQ offers the following features:

    • Assignment management
    • Audio/video conferencing
    • Bulk messaging
    • Bulk upload
    • Call center management
    • Call routing
    • Caller ID
    • Chat
    • Communication management
    • Disaster recovery
    • Dynamic failover
    • E911
    • Granular call analytics
    • Group messaging
    • Inbound reporting
    • Local voice solutions
    • Location routing number
    • Long SMS support
    • NPA-NXX location prioritizing
    • New number availability search
    • Outbound reporting
    • Performance monitoring
    • Portability check
    • Pricing analysis
    • REST API
    • Real-time CDR monitoring
    • Reporting & statistics
    • Ring groups
    • SIP tracing
    • SMS or MMS messaging
    • Toll-free LCR (least cost routing)
    • Toll-free number ordering, porting & provisioning
    • Toll-free number routing
    • Unified communications
    • Virtual extensions
    • VoIP
    • Voice & data integration
    • Voice API integration
    • Voice quality enhancement

    thinQ has the following typical customers:

    Small Business, Mid Size Business

    thinQ supports the following languages:

    English

    We do not have any information about what devices thinQ supports

    thinQ integrates with the following applications:

    3CX, Asterisk, Plivo, Twilio

    thinQ offers the following support options:

    Phone Support, Online Support

    Related categories

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