Crowded Communities

Crowded Communities

The all-in-one community platform.

4.4/5 (7 reviews)

Crowded Communities Overview

Crowded is an all-in-one online community platform designed to help organizations engage with their customers, partners, citizens or employees to reach their business goals. The modular system allows users to create a community platform tailored to their exact needs, and the platform can be fully customized with different designs, sign-up processes, and member notifications.

Crowded’s core module is designed to provide users with all of the tools they need to create their custom community platform. Users can manage events, groups, posts, blogs, static pages, and lists to facilitate connections and engagement within their community. Members can choose to follow content channels which interest them, and upvote resources within a community knowledge base. The networking module allows members to learn, share resources, and access opportunities, with the ability to showcase community teams, initiatives, and projects. Users can also create niche job boards to list vacancies and organize opportunities.

Crowded’s customer success module allows users to create a support hub or accessible knowledge base for their customers. Collaborative peer-to-peer support, product and service documentation, and discussion forums can be setup and managed, and users can share product roadmaps and progress with the community. With the co-creation module, users can create an innovation hub to collect ideas from their community, which members can collaborate on and upvote. Crowded’s business module allows members to promote their services or products, showcase their portfolios, and request solutions through the community marketplace.

Pricing

Starting from
€499,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Danish, Dutch, English, Finnish, French and 6 others, German, Italian, Norwegian, Portuguese, Spanish, Swedish

Crowded Communities Reviews

Overall rating
4.4/5
100% positive reviews
3
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Mark F.

Crowded is a Powerful Beautiful Community Platform with Excellent Support

Used Daily for 2+ years
Reviewed on 2019/03/25
Review Source: Capterra

With the Alliance Aces Community http://allianceaces.com, we are creating a place for Alliance professionals to come together, share their ideas and best practices.

There is interest by some members to bring over other Alliances communities into the AAC private group/spaces because, as one wrote: "The facilities and functions of the Alliance Aces Community are far superior to anything that I could create using my website or Facebook’s Workplace."

We tried all the other platforms Salesforce, Higher Logic, Lithium, Zendesk, InSided, ...
Crowded was heads and shoulders above the others from a look and feel and functions perspective. They are also a pleasure to work with.

They have a more hands-on implementation service of weekly community development sessions to teach you how to be successful with your community aka ensure you are successful.

I also like that their pricing is straight forward.

Pros

Here are some topics that made us choose and enjoy Crowded:
- Medium-like beautiful clean UI/UX
- Enterprise-ready platform: fully supports the needs of even large organizations in both service and support.
- Private Groups
- Eventing aka great integration of community and face to face meetings
- Badges to highlight and create reputation for your community members.
- Map integration
- Great implementation service
- Modular architecture with many modules to choose from
- Happy customers

Cons

Moderation and flagging of posts not fully developed yet. They are working on it and promised to have it out in the next months. In general, they are very responsive to feature requests. For example, they developed a video wall and a course module in part because of our requirements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nancy Z.

Nice visuals, continuous updates & valuable coaching

Used Daily for 1+ year
Reviewed on 2017/06/12
Review Source: Capterra

A great community website which fully supports our organizational goals.

Pros

There are a lot of possibilities and various page types for the content we want to show on our platform. On top of that, there are continuous technical updates, the software is continously improving. Next to that, the weekly community coaching calls are very valuable for us. During these sessions, Crowded offers new updates, helps us implementing our ideas to the platform and supports the development and engagement of our community. Their knowledge on community management is very useful in this.

Cons

Direct messaging between members indeed! Beside that, the updates we would like to see, are not always possible to implement (p.e. ways to structure a lot of information). On the other hand, Crowded sometimes offers very useful updates we didn't think of before.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stan S.

Great service from a fantastic team!

Used Daily for 2+ years
Reviewed on 2018/12/13
Review Source: Capterra

Crowded has been an excellent complementary service to our facebook community. Working with the team is always a pleasure. A lot of knowledge on both the technical side of things as well as on actual "community" issues and questions!

Pros

Great product: working with Crowded never caused a headache of any kind. It's a clear package out of the box with many features, great usability and fantastic customer support

Cons

No real cons. Since every community is different, some features may be missing or needing some tweaks, but the team is very open to suggestions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Thijs W.

Easy-to-use, personal help and a lot of functionalities.

Used Daily for 1+ year
Reviewed on 2017/06/01
Review Source: Capterra

We were able to build a community with more that 1500+ members. The website (crowded product) helpt us share content with the community, sell tickets for our events and strengthen our position.

Pros

Crowded-platforms make it easy for users to to share information, connect with like-minded enthusiasts and over time, create a community. Very easy and understandable design and admin (just like the social channels we all use!). Everybody is able to use Crowded products. Also integration with other useful tools.

Cons

Not really anything that I didn't like at all. Maybe the fact that there were no options for direct messages between community members!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Maurice S.

Awesome platform for starting communities!

Used Daily for 6-12 months
Reviewed on 2018/10/23
Review Source: Capterra

I love the fact that the Crowded team is small in numbers. This makes it really personal. and personally I like that a lot! I also love their commitment. They have a clear vision of where they want to go, and are not afraid to decline a feature request if it doesn't match their vision. Keep up the good work!

Pros

Easy to use. The fact that the design is fully customizable makes it work for every brand. Plus, the SEO, is really good! So your branding is recognizable, ánd you are easy to find "on-the-line".

Cons

That replies on topics aren't really visible in the timeline. There is no chronological overview for regular users (yet). For admins there is though!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Crowded Communities Pricing

Starting from
€499,00/month
Pricing options
Free Trial
Subscription
Value for money

Starter: €499/month - core + one additional module.
Premium: €799/month - all modules.
Enterprise: Tailored pricing

Crowded Communities Features

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Data Import/Export
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration

  • Customizable Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Template Management
  • eCommerce Integration
  • eCommerce Management

Additional information for Crowded Communities

Key features of Crowded Communities

  • Commenting & @mentions
  • Community Terms & Conditions/Privacy Policy
  • Community analytics
  • Community calendar
  • Community marketplace
  • Content categorization
  • Content favoriting
  • Content moderation
  • Content tagging
  • Custom notifications
  • Customizable branding & design
  • Customizable signup form
  • Customizable user menus
  • GDPR compliance
  • Global search
  • Idea upvoting
  • Innovation challenges
  • Matomo & Google Analytics integrations
  • Member directory
  • Post scheduling
  • Professional networking
  • RSVPs
  • Report exports and importing of community data.
  • SSL certificate
  • Single sign-on (SSO) integration
  • Social login
  • Social sharing
  • Static content pages
  • Targeted search
  • User permissions management
  • User profiles
  • Visibility settings
  • Work portfolios

Benefits

  • The core module provides users with the tools to create their community, including tools for creating and managing posts, events, blogs, groups, lists, and static content pages.

  • With the networking module, members can share projects, ideas and insights, manage tailored streams of content that interests them, find and share job vacancies, and more.

  • The customer success module enables the creation and management of open knowledge bases, peer-to-peer support hubs, project progress reporting and roadmaps, and discussion forums.

  • Ideas and innovations can be crowdsourced using the co-creation module, with community contests, idea upvoting, commenting, and more.

  • The business module allows users to list relevant organizations and partners within the community, and lets members offer their services or products to the community through the marketplace and promote their portfolios.

  • Crowded Communities FAQs

    Below are some frequently asked questions for Crowded Communities.

    Q. What type of pricing plans does Crowded Communities offer?

    Crowded Communities offers the following pricing plans:

    Starting from: €499,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Starter: €499/month - core + one additional module.
    Premium: €799/month - all modules.
    Enterprise: Tailored pricing

    Q. What are the main features of Crowded Communities?

    Crowded Communities offers the following features:

    • Commenting & @mentions
    • Community Terms & Conditions/Privacy Policy
    • Community analytics
    • Community calendar
    • Community marketplace
    • Content categorization
    • Content favoriting
    • Content moderation
    • Content tagging
    • Custom notifications
    • Customizable branding & design
    • Customizable signup form
    • Customizable user menus
    • GDPR compliance
    • Global search
    • Idea upvoting
    • Innovation challenges
    • Matomo & Google Analytics integrations
    • Member directory
    • Post scheduling
    • Professional networking
    • RSVPs
    • Report exports and importing of community data.
    • SSL certificate
    • Single sign-on (SSO) integration
    • Social login
    • Social sharing
    • Static content pages
    • Targeted search
    • User permissions management
    • User profiles
    • Visibility settings
    • Work portfolios

    Q. Who are the typical users of Crowded Communities?

    Crowded Communities has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Crowded Communities support?

    Crowded Communities supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does Crowded Communities offer?

    Crowded Communities has the following pricing plans:

    Subscription

    Q. Does Crowded Communities support mobile devices?

    We do not have any information about what devices Crowded Communities supports

    Q. What other apps does Crowded Communities integrate with?

    Crowded Communities integrates with the following applications:

    Facebook, Google Analytics, Hotjar, Intercom, LinkedIn, Mailchimp, Mixpanel, Twitter, Typeform, Wordpress

    Q. What level of support does Crowded Communities offer?

    Crowded Communities offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support