The all-in-one community platform.
4.4/5 (7 reviews)Crowded is an all-in-one online community platform designed to help organizations engage with their customers, partners, citizens or employees to reach their business goals. The modular system allows users to create a community platform tailored to their exact needs, and the platform can be fully customized with different designs, sign-up processes, and member notifications.
Crowded’s core module is designed to provide users with all of the tools they need to create their custom community platform. Users can manage events, groups, posts, blogs, static pages, and lists to facilitate connections and engagement within their community. Members can choose to follow content channels which interest them, and upvote resources within a community knowledge base. The networking module allows members to learn, share resources, and access opportunities, with the ability to showcase community teams, initiatives, and projects. Users can also create niche job boards to list vacancies and organize opportunities.
Crowded’s customer success module allows users to create a support hub or accessible knowledge base for their customers. Collaborative peer-to-peer support, product and service documentation, and discussion forums can be setup and managed, and users can share product roadmaps and progress with the community. With the co-creation module, users can create an innovation hub to collect ideas from their community, which members can collaborate on and upvote. Crowded’s business module allows members to promote their services or products, showcase their portfolios, and request solutions through the community marketplace.
Pros
Here are some topics that made us choose and enjoy Crowded:
- Medium-like beautiful clean UI/UX
- Enterprise-ready platform: fully supports the needs of even large organizations in both service and support.
- Private Groups
- Eventing aka great integration of community and face to face meetings
- Badges to highlight and create reputation for your community members.
- Map integration
- Great implementation service
- Modular architecture with many modules to choose from
- Happy customers
Cons
Moderation and flagging of posts not fully developed yet. They are working on it and promised to have it out in the next months. In general, they are very responsive to feature requests. For example, they developed a video wall and a course module in part because of our requirements.
A great community website which fully supports our organizational goals.
Pros
There are a lot of possibilities and various page types for the content we want to show on our platform. On top of that, there are continuous technical updates, the software is continously improving. Next to that, the weekly community coaching calls are very valuable for us. During these sessions, Crowded offers new updates, helps us implementing our ideas to the platform and supports the development and engagement of our community. Their knowledge on community management is very useful in this.
Cons
Direct messaging between members indeed! Beside that, the updates we would like to see, are not always possible to implement (p.e. ways to structure a lot of information). On the other hand, Crowded sometimes offers very useful updates we didn't think of before.
Crowded has been an excellent complementary service to our facebook community. Working with the team is always a pleasure. A lot of knowledge on both the technical side of things as well as on actual "community" issues and questions!
Pros
Great product: working with Crowded never caused a headache of any kind. It's a clear package out of the box with many features, great usability and fantastic customer support
Cons
No real cons. Since every community is different, some features may be missing or needing some tweaks, but the team is very open to suggestions.
We were able to build a community with more that 1500+ members. The website (crowded product) helpt us share content with the community, sell tickets for our events and strengthen our position.
Pros
Crowded-platforms make it easy for users to to share information, connect with like-minded enthusiasts and over time, create a community. Very easy and understandable design and admin (just like the social channels we all use!). Everybody is able to use Crowded products. Also integration with other useful tools.
Cons
Not really anything that I didn't like at all. Maybe the fact that there were no options for direct messages between community members!
I love the fact that the Crowded team is small in numbers. This makes it really personal. and personally I like that a lot! I also love their commitment. They have a clear vision of where they want to go, and are not afraid to decline a feature request if it doesn't match their vision. Keep up the good work!
Pros
Easy to use. The fact that the design is fully customizable makes it work for every brand. Plus, the SEO, is really good! So your branding is recognizable, ánd you are easy to find "on-the-line".
Cons
That replies on topics aren't really visible in the timeline. There is no chronological overview for regular users (yet). For admins there is though!
Starter: €499/month - core + one additional module.
Premium: €799/month - all modules.
Enterprise: Tailored pricing
Below are some frequently asked questions for Crowded Communities.
Crowded Communities offers the following pricing plans:
Starting from: €499/month
Pricing model: Subscription
Free Trial: Not Available
Starter: €499/month - core + one additional module.
Premium: €799/month - all modules.
Enterprise: Tailored pricing
Crowded Communities offers the following features:
Crowded Communities has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Crowded Communities supports the following languages:
Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Crowded Communities has the following pricing plans:
Subscription
We do not have any information about what devices Crowded Communities supports
Crowded Communities integrates with the following applications:
Facebook, Google Analytics, Hotjar, Intercom, LinkedIn, Mailchimp, Mixpanel, Twitter, Typeform, Wordpress
Crowded Communities offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
With the Alliance Aces Community http://allianceaces.com, we are creating a place for Alliance professionals to come together, share their ideas and best practices.
There is interest by some members to bring over other Alliances communities into the AAC private group/spaces because, as one wrote: "The facilities and functions of the Alliance Aces Community are far superior to anything that I could create using my website or Facebook’s Workplace."
We tried all the other platforms Salesforce, Higher Logic, Lithium, Zendesk, InSided, ...
Crowded was heads and shoulders above the others from a look and feel and functions perspective. They are also a pleasure to work with.
They have a more hands-on implementation service of weekly community development sessions to teach you how to be successful with your community aka ensure you are successful.
I also like that their pricing is straight forward.