About Crowded

Crowded is an all-in-one online community platform designed to help organizations engage with their customers, partners, citizens or employees to reach their business goals. The modular system allows users to create a community platform tailored to their exact needs, and the platform can be fully customized with different designs, sign-up processes, and member notifications.

Crowded’s core module is designed to provide users with all of the tools they need to create their custom community platform. Users can manage events, groups, posts, blogs, static pages, and lists to facilitate connections and engagement within their community. Members can choose to follow content channels which interest them, and upvote resources within a community knowledge base. The networking module allows members to learn, share resources, and access opportunities, with the ability to showcase community teams, initiatives, and projects. Users can also create niche job boards to list vacancies and organize opportunities.

Crowded’s customer success module allows users to create a support hub or accessible knowledge base for their customers. Collaborative peer-to-peer support, product and service documentation, and discussion forums can be setup and managed, and users can share product roadmaps and progress with the community. With the co-creation module, users can create an innovation hub to collect ideas from their community, which members can collaborate on and upvote. Crowded’s business module allows members to promote their services or products, showcase their portfolios, and request solutions through the community marketplace.

Key benefits of Crowded

  • The core module provides users with the tools to create their community, including tools for creating and managing posts, events, blogs, groups, lists, and static content pages.

  • With the networking module, members can share projects, ideas and insights, manage tailored streams of content that interests them, find and share job vacancies, and more.

  • The customer success module enables the creation and management of open knowledge bases, peer-to-peer support hubs, project progress reporting and roadmaps, and discussion forums.

  • Ideas and innovations can be crowdsourced using the co-creation module, with community contests, idea upvoting, commenting, and more.

  • The business module allows users to list relevant organizations and partners within the community, and lets members offer their services or products to the community through the marketplace and promote their portfolios.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

    Supported Languages

    Danish, Dutch, English, Finnish, French and 6 others, German, Italian, Norwegian, Portuguese, Spanish, Swedish

    Images

    Crowded allows organizations to create their own custom community platforms
    Users can manage events, blogs, posts, groups, and more
    View 3 more
    Crowded screenshot: Crowded allows organizations to create their own custom community platforms Crowded screenshot: Users can manage events, blogs, posts, groups, and more

    Features

    Total features of Crowded: 55

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Authentication
    • Calendar Management
    • Categorisation/Grouping
    • Commenting / Notes
    • Content Management
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Customizable Forms
    • Data Import/Export
    • Discussions / Forums
    • Email Invitations & Reminders
    • Email Templates
    • Engagement Analytics
    • Event Calendar
    • Event Management
    • Event Ticketing
    • Group Management
    • Idea Ranking
    • Ideation / Crowdsourcing
    • Indexing
    • Jobs Board
    • Labeling
    • Member Directory
    • Moderation
    • Online Forums
    • Personalization
    • Policy Management
    • Polls/Voting
    • Progress Reports
    • Projections
    • Real Time Analytics
    • Real Time Notifications
    • Reporting & Statistics
    • Role-Based Permissions
    • SEO Management
    • SSL Security
    • Search/Filter
    • Secure Login
    • Single Sign On
    • Social Media Integration
    • Tagging
    • Third Party Integrations
    • Visual Analytics
    • Web Forms
    • Website Analytics
    • Website Integration
    • Website Management

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    Reviews

    Overall rating

    4,4 /5
    (7)
    Value for Money
    4,5/5
    Features
    4,1/5
    Ease of Use
    4,7/5
    Customer Support
    5/5

    Already have Crowded?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7
    Maurice H.
    Overall rating
    • Industry: Banking
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great use! We used it as our hackathon platform.

    Reviewed on 2018/02/08

    Pros

    Especially the customer service is great and it is easy to use for people who can not code. If you want a community platform, but don't have the resources to do it all by yourself, this would definitely be something to consider.

    Cons

    Some elements still need to be made. If they don't have it, they will need to customize it. But, overall the platform does not have a lot of cons.

    Mark F.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Crowded is a Powerful Beautiful Community Platform with Excellent Support

    Reviewed on 2019/03/25

    With the Alliance Aces Community http://allianceaces.com, we are creating a place for Alliance...

    With the Alliance Aces Community http://allianceaces.com, we are creating a place for Alliance professionals to come together, share their ideas and best practices.

    There is interest by some members to bring over other Alliances communities into the AAC private group/spaces because, as one wrote: "The facilities and functions of the Alliance Aces Community are far superior to anything that I could create using my website or Facebook’s Workplace."

    We tried all the other platforms Salesforce, Higher Logic, Lithium, Zendesk, InSided, ...
    Crowded was heads and shoulders above the others from a look and feel and functions perspective. They are also a pleasure to work with.

    They have a more hands-on implementation service of weekly community development sessions to teach you how to be successful with your community aka ensure you are successful.

    I also like that their pricing is straight forward.

    Pros

    Here are some topics that made us choose and enjoy Crowded:
    - Medium-like beautiful clean UI/UX
    - Enterprise-ready platform: fully supports the needs of even large organizations in both service and support.
    - Private Groups
    - Eventing aka great integration of community and face to face meetings
    - Badges to highlight and create reputation for your community members.
    - Map integration
    - Great implementation service
    - Modular architecture with many modules to choose from
    - Happy customers

    Cons

    Moderation and flagging of posts not fully developed yet. They are working on it and promised to have it out in the next months. In general, they are very responsive to feature requests. For example, they developed a video wall and a course module in part because of our requirements.

    Maurice S.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Awesome platform for starting communities!

    Reviewed on 2018/10/23

    I love the fact that the Crowded team is small in numbers. This makes it really personal. and...

    I love the fact that the Crowded team is small in numbers. This makes it really personal. and personally I like that a lot! I also love their commitment. They have a clear vision of where they want to go, and are not afraid to decline a feature request if it doesn't match their vision. Keep up the good work!

    Pros

    Easy to use. The fact that the design is fully customizable makes it work for every brand. Plus, the SEO, is really good! So your branding is recognizable, ánd you are easy to find "on-the-line".

    Cons

    That replies on topics aren't really visible in the timeline. There is no chronological overview for regular users (yet). For admins there is though!

    Nancy Z.
    Overall rating
    • Industry: Program Development
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Nice visuals, continuous updates & valuable coaching

    Reviewed on 2017/06/12

    A great community website which fully supports our organizational goals.

    A great community website which fully supports our organizational goals.

    Pros

    There are a lot of possibilities and various page types for the content we want to show on our platform. On top of that, there are continuous technical updates, the software is continously improving. Next to that, the weekly community coaching calls are very valuable for us. During these sessions, Crowded offers new updates, helps us implementing our ideas to the platform and supports the development and engagement of our community. Their knowledge on community management is very useful in this.

    Cons

    Direct messaging between members indeed! Beside that, the updates we would like to see, are not always possible to implement (p.e. ways to structure a lot of information). On the other hand, Crowded sometimes offers very useful updates we didn't think of before.

    Stan S.
    Overall rating
    • Industry: Online Media
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great service from a fantastic team!

    Reviewed on 2018/12/13

    Crowded has been an excellent complementary service to our facebook community. Working with the...

    Crowded has been an excellent complementary service to our facebook community. Working with the team is always a pleasure. A lot of knowledge on both the technical side of things as well as on actual "community" issues and questions!

    Pros

    Great product: working with Crowded never caused a headache of any kind. It's a clear package out of the box with many features, great usability and fantastic customer support

    Cons

    No real cons. Since every community is different, some features may be missing or needing some tweaks, but the team is very open to suggestions.

    Showing 5 reviews of 7 Read all reviews

    Crowded FAQs

    Below are some frequently asked questions for Crowded.

    Crowded offers the following pricing plans:

    • Starting from: €499,00
    • Free Trial: Not Available

    Starter: €499/month - core + one additional module. Premium: €799/month - all modules. Enterprise: Tailored pricing

    We do not have any information about Crowded features

    Crowded has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Crowded supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish

    Crowded supports the following devices:

    Crowded integrates with the following applications:

    Facebook, Google Analytics, Hotjar, Intercom, LinkedIn for Business, Mailchimp, Mixpanel, Twitter, Typeform, WordPress

    Crowded offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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