Backstop

Backstop

Cloud-based investment management platform

4.3/5 (36 reviews)

Backstop Overview

Backstop Solutions is a cloud-based investment management platform which offers solutions for consultants and advisors, institutions and pensions, hedge funds, private equity and venture capital, endowments and foundations, family offices, and more, with a suite of products designed to enhance investment productivity including Backstop CRM, Portfolio, Research, Accounting, Portal and IR (investor relations). Backstop Solutions helps users make the most of these products with support, training and knowledge management.

Backstop CRM supports relationship, sales and marketing and communication management, helping users to manage client and partner activities, track and maintain the sales pipeline and encourage effective communication with Outlook integration, contact management, compliance management, an email campaign center, fund documentation management, and more. Backstop Research gives users access to qualitative, quantitative and subjective data tracking tools, enabling users to manage ongoing due diligence. Document and activity management functionality allows users to store and share documents, emails, calls, and more, in a single location.

Backstop’s portfolio management solution helps managers keep track of subscriptions and redemptions, capital commitments, plus calls and distributions across portfolios. Liquidity reporting tools allow users to track lockups, notifications and redemption dates, while portfolio analysis tools help users gain insight into manager and portfolio performance. The Backstop Portal is designed for investor and portfolio reporting, and gives clients centralized access to all of their account, fund and marketing information.

Users can manage the entire private equity operational workflow with Backstop’s accounting solution, tracking investor commitments and performing fee and carry calculations, as well as viewing performance dashboards. Backstop Solutions offers native iOS and Android mobile apps, allowing users to view and document activity, update contacts, and access account and opportunity details anytime, anywhere, via mobile devices. Other Backstop Solutions modules include advanced permissions, PDF watermarking, advanced liquidity, general ledger, partnership allocation, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Backstop Reviews

Overall rating
4.3/5
89% positive reviews
15
Excellent
17
Very good
3
Average
1
Poor
0
Terrible
Verified Reviewer

Ready-to-use CRM with sensible extensibility

Used Daily for 2+ years
Reviewed on 2018/07/19
Review Source: Capterra

A cloud-based CRM to centrally store business contacts, collaterals, qualitative and quantitative data and share amongst different departments. Combing Report Builder, Excel Toolkit and API allows end-users to self-serve business intelligence.

Pros

Backstop hits the sweet spot between features and extensibility. Out of the box, the platform meets 70-80% of our business requirements. Our firm fortunately has the know-how to use API and Excel Toolkit (ETK) to cover the last mile. Most importantly, the product team listens to its customers and continually enhances the platform based on our input. You would unlikely get such feedback loops from the likes of Salesforce, Oracle or Microsoft.

Cons

Compared to a CRM startup that has unlimited flexibility to innovate, Backstop may seem more mature and risk-averse. The UI/UX seems a little dated, and mobile-responsiveness and mobile app have room for improvements. The labeling of different data entry screens should be more standardized as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kevin N.

Backstop / InvestorBridge Review

Used Daily for 2+ years
Reviewed on 2018/09/26
Review Source: Capterra

My experience has been great thus far, the folks at Backstop have made the implementation process a breeze, they are always available for questions and assistance which is an invaluable part of being a Backstop client.

Pros

Having a cloud based CRM with not only the functionality to store qualitative but also quantitative information is extremely helpful especially as a member of the investor relations team who is constantly servicing investors. Additionally, having the ability to have the CRM be the backdrop that feeds the investor portal is also great, having to only update one system saves time. The professional services team has been extremely helpful as we continue to implement new features.

Cons

Like any software there are limitations however Backstop does a great job at taking feedback and creating new features from that.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Quality Product in a World with Many Competitors

Used Daily for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Great tool for investment team to track meetings/calls as well as manage our massive database of documents. The team has always been willing to help with initiatives we have in the system and overall, my organization views Backstop as a central hub for much of our investment management work.

Pros

Clean look, high quality search capability, strong reporting tools to extract data, very good customer support, Backstop team is always looking for ways to improve the software, overall the best CRM/document storage/high level investment management tool on the market

Cons

Still missing some vital Private Equity components, still lacking in cash management functionality, far behind in mobile app technology, would like to see more analytical capabilities rather than just high level investment information

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Vivian Z.

Great CRM software

Used Daily for 2+ years
Reviewed on 2019/09/05
Review Source: Capterra

Satisfied. The software is developing rapidly to meet clients' needs.

Pros

Designed for investment management companies. Reports and layouts are very customizable.

Cons

The fund/account structure/logic is designed for U.S. clients mostly which are not all applicable for Canadian users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Heather K.

Good software - lots of training required.

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Pros

The flexibility of the software is a great feature - the ability to customize reports and layouts to suit our business has proven very helpful.

Cons

The flexibility of the software can also make things incredibly complicated and difficult to use at times. I'm the official 'power user' of the group - and have got to that position after attending conference, watching videos, and going to Backstop seminars. However - the rest of our group hasn't had the time or the mandate to do so, and it can be time-consuming for them to try to figure out some issues. I don't think that it's a very intuitive system to use at times (until you learn how it works), and that has presented some challenges.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Backstop Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Backstop Solutions for detailed pricing information.

Backstop Features

  • API
  • Data Import/Export
  • Financial Analysis
  • Multi-Currency
  • Reporting & Statistics

  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Compliance Management
  • Customizable Reporting
  • Electronic Payments
  • Expense Tracking
  • Invoice Management
  • Invoice Processing
  • Real Time Data
  • Receiving
  • Third Party Integration
  • Workflow Management

Additional information for Backstop

Key features of Backstop

  • API
  • Account & opportunity management
  • Account statements, partner letters & K-1s
  • Accounting services
  • Advanced liquidity
  • Advanced permissioning module
  • Alternative asset control
  • Assignment management
  • Automated email archiving
  • Calls & distributions tracking
  • Campaign management
  • Campaign tracking
  • Capital commitments tracking
  • Cash flow projection models
  • Client & partner activity management
  • Client portal
  • Collaboration tools
  • Communication management
  • Contact & email synchronization
  • Custom software development services
  • Custom tags
  • Data export
  • Deal management
  • Design services
  • Document management
  • Drag-and-drop interface
  • Due diligence management
  • Email marketing
  • Estimate tracking
  • Fee management
  • Financial reporting
  • Fund analysis books
  • Fund details & holding lists
  • Fund management
  • General ledger
  • Implementation services
  • Investor accounting
  • Investor commitment tracking
  • Investor profiles
  • Investor reporting
  • Keyword searching
  • Liquidity reporting
  • Manager notes & ratings
  • Manager profiling
  • Mobile integration
  • Monitoring
  • Multi-currency
  • Multi-portfolio management
  • Note & meeting dictation
  • Notes, meetings & calls management
  • Notice & redemption calendars
  • Outlook integration
  • P&L calculation
  • PDF watermarking
  • Partnership accounting
  • Partnership allocation
  • Performance & attribution analysis
  • Performance dashboards
  • Permission management
  • Portfolio accounting
  • Portfolio analysis
  • Portfolio exposure
  • Portfolio planning
  • Price drift reports
  • Private equity module
  • Prospect qualification
  • Quantitative analysis
  • Relationship management
  • Relationship tracking
  • Reporting & analytics
  • Research distribution
  • Research management
  • Returns-based analytics (Sortino, Sharpe Ratio, Skewness)
  • Role-based permissions
  • Sales & marketing management
  • Sales pipeline tracking
  • Search functionality
  • Subscriptions & redemptions tracking
  • Team assignments
  • Template management
  • Transaction history
  • Watermarking of fund marketing docs

Benefits

  • Backstop Solutions offers native iOS and Android mobile apps for fund managers and investors, giving users centralized access to important information, meeting notes and updates on the go.

  • Backstop’s CRM system allows users to manage client partner activities and access investment documentation and research materials in one central database.

  • The Backstop Portal gives clients access to fund and account information, as well as current value/performance and transaction history.

  • A number of extra add-on modules work alongside Backstop’s productivity suite and help users manage areas such as private equity, portfolio planning, general ledgers, advanced liquidity, and more.

  • Backstop Solutions has a professional services team which helps businesses of all sizes manage implementation, accounting, design and custom software development activity successfully.

  • Backstop FAQs

    Below are some frequently asked questions for Backstop.

    Q. What type of pricing plans does Backstop offer?

    Backstop offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Backstop Solutions for detailed pricing information.

    Q. What are the main features of Backstop?

    Backstop offers the following features:

    • API
    • Account & opportunity management
    • Account statements, partner letters & K-1s
    • Accounting services
    • Advanced liquidity
    • Advanced permissioning module
    • Alternative asset control
    • Assignment management
    • Automated email archiving
    • Calls & distributions tracking
    • Campaign management
    • Campaign tracking
    • Capital commitments tracking
    • Cash flow projection models
    • Client & partner activity management
    • Client portal
    • Collaboration tools
    • Communication management
    • Contact & email synchronization
    • Custom software development services
    • Custom tags
    • Data export
    • Deal management
    • Design services
    • Document management
    • Drag-and-drop interface
    • Due diligence management
    • Email marketing
    • Estimate tracking
    • Fee management
    • Financial reporting
    • Fund analysis books
    • Fund details & holding lists
    • Fund management
    • General ledger
    • Implementation services
    • Investor accounting
    • Investor commitment tracking
    • Investor profiles
    • Investor reporting
    • Keyword searching
    • Liquidity reporting
    • Manager notes & ratings
    • Manager profiling
    • Mobile integration
    • Monitoring
    • Multi-currency
    • Multi-portfolio management
    • Note & meeting dictation
    • Notes, meetings & calls management
    • Notice & redemption calendars
    • Outlook integration
    • P&L calculation
    • PDF watermarking
    • Partnership accounting
    • Partnership allocation
    • Performance & attribution analysis
    • Performance dashboards
    • Permission management
    • Portfolio accounting
    • Portfolio analysis
    • Portfolio exposure
    • Portfolio planning
    • Price drift reports
    • Private equity module
    • Prospect qualification
    • Quantitative analysis
    • Relationship management
    • Relationship tracking
    • Reporting & analytics
    • Research distribution
    • Research management
    • Returns-based analytics (Sortino, Sharpe Ratio, Skewness)
    • Role-based permissions
    • Sales & marketing management
    • Sales pipeline tracking
    • Search functionality
    • Subscriptions & redemptions tracking
    • Team assignments
    • Template management
    • Transaction history
    • Watermarking of fund marketing docs

    Q. Who are the typical users of Backstop?

    Backstop has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Backstop support?

    Backstop supports the following languages:

    English

    Q. What type of pricing plans does Backstop offer?

    Backstop has the following pricing plans:

    Subscription

    Q. Does Backstop support mobile devices?

    Backstop supports the following devices:

    Android, iPhone

    Q. What other apps does Backstop integrate with?

    We do not have any information about what integrations Backstop has

    Q. What level of support does Backstop offer?

    Backstop offers the following support options:

    Online Support, Phone Support