About Engati

Engati is a cloud-based platform for building chatbots and Livechat without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and can be embedded within business websites, and can be used within industries including eCommerce, banking, media, health care, and more. The Engati solution allows businesses to build, manage, train, and analyze online chatbots, adapted to business needs for customer service and engagement.

Chatbots can be created and customized using the Engati platform, with tools for training chatbots with custom conversation flows, multiple languages, and custom FAQ integration. Engati leverages machine learning and natural language processing to create a responsive chatbot which can provide customer support without the need for human intervention. Chatbots created within Engati can utilize machine learning to better respond and prepare for user queries and needs, and NLP conversational modeling ensures that chatbots communicate as naturally as possible.

Engati supports multiple platforms with the ability to launch chatbots across major messenger platforms including Facebook Messenger, Skype, Slack, Kik, Viber, Line, and Telegram, as well as business website integration through an embeddable chatbot widget. Engati chatbots perform automatically without the need for agent input, however the platform does facilitate the takeover and escalation of a bot chat mid-conversation if needed, and live chats can be carried out between agents and customers. In order to help businesses understand their customers needs and better train their chatbots, Engati provides in-depth analytics on metrics such as the most frequently asked questions, analysis of specific cohorts, number of conversations per day, average length of conversations, and more.

Key benefits of Engati

  • Launch chatbots across multiple platforms with Engati. The tool presently supports eight major messaging platforms including Facebook Messenger, Kik, Telegram, Line, Viber, Skype, and Slack, as well as offering website integration.

  • The best live chat platform to Engage your customers- A Revolutionary new way to engage and support your customers across multiple channels

  • Create a custom chatbot which uses machine learning to provide customer support and answer common queries. The natural language processing (NPL) functionality aims to aid the chatbot in understanding and responding to natural conversational style.

  • Integrate with third party tools for CRM, marketing, eCommerce, scheduling, and more, and use the JSON API to interact with backend servers.

  • Use Engati to design custom chatbots with pre-configured workflows, relevant answers to questions, business FAQs, intelligent conversation paths, and more, with no programming knowledge required.

  • Use rich analytics to understand the most frequently asked questions, cohorts, interaction times, case resolution, and more, in order to provide a more tailored customer service experience.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    Arabic, English, Indonesian, Turkish

    Images

    Get started by creating a bot, building conversational flows, setting up FAQs and deploying the bot across 14+ channels in 50+ languages.
    Build your bots in minutes with our market place for bot templates.
    Engage customers across WhatsApp, Messenger, Twitter and 11 other platforms.
    Create a basic path flow using the conversation modeler.
    View 6 more
    Engati video
    Engati video
    Engati screenshot: Get started by creating a bot, building conversational flows, setting up FAQs and deploying the bot across 14+ channels in 50+ languages. Engati screenshot: Build your bots in minutes with our market place for bot templates. Engati screenshot: Engage customers across WhatsApp, Messenger, Twitter and 11 other platforms. Engati screenshot: Create a basic path flow using the conversation modeler. Engati screenshot:

    Features

    Total features of Engati: 37

    • AI/Machine Learning
    • API
    • Alerts / Escalation
    • Alerts/Notifications
    • Auto-Responders
    • CRM
    • Chat/Messaging
    • Code-free Development
    • Configurable Workflow
    • Customer Experience Management
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Templates
    • Feedback Management
    • File Sharing
    • Intent Recognition
    • Interaction Tracking
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Natural Language Search
    • Pre-Configured Bot
    • Proactive Chat
    • Promotions Management
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Sentiment Analysis
    • Speech Recognition
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Website Integration
    • Workflow Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,3 /5
    (19)
    Value for Money
    4,3/5
    Features
    4/5
    Ease of Use
    4,2/5
    Customer Support
    4,5/5

    Already have Engati?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    I feel engati is am amazing platform but it lacks a few basic requirements like Advanced...

    Reviewed on 2017/11/28

    Easy chatbot customizations
    Friendly and inititutive UI

    Easy chatbot customizations
    Friendly and inititutive UI

    Pros

    Simplicity and Uniqueness. I strongly feel it provides awesome FAQ generation and Waterfall model bots . The Payload part is beautiful but lacks a few major API Integrations. Overall its amazing for Medium and small Context chatbots

    Cons

    API Webhooks. Please add more POST and Put options.
    Integrations. Adding more Integrations to third party app would be good.

    Karan K.
    Overall rating
    • Industry: Financial Services
    • Company size: 10 000+ Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best AI Chatbot Platform

    Reviewed on 2019/09/16

    I love it, we have already saved so many business hours by using this Chatbot platform

    I love it, we have already saved so many business hours by using this Chatbot platform

    Pros

    The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins
    Each and every deployment is described in detailed fashion.
    Customizations can be done in jiffy
    The product support team from Coviam is very responsive
    The number of integrations are best- you wouldn't find any other product with so many integrations

    Cons

    Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.

    Harshit N.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    There are still errors to be tweaked to make it nearly flawless.

    Reviewed on 2017/11/16

    Pros

    Simplicity. It's very simple to use. I can mconnect bot to multiple websites. Publish the bot with a few clicks .

    Cons

    irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

    Delphine V.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best chatbot builder with a lot of features

    Reviewed on 2021/01/07

    We're very pleased with the possibilities of the chatbot and look forward to see how it develops...

    We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

    Pros

    This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

    Cons

    To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly.

    Ayush chandrashekhar V.
    Overall rating
    • Industry: Computer Hardware
    • Company size: 5 001-10 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    It is really amazing platform with support of extraordinary features

    Reviewed on 2017/12/05

    Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to...

    Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to use Anyday

    Pros

    1. Intuitive UI
    2.Beautiful FAQ Generation using simple NLP.
    3 Easy for Non Coders.
    4. One click deploy and analytics

    Cons

    1.REST API features is only what bothers me sometime. Rest everything is perfect.
    2. Adding more exhaustive FAQ and documentation is good idea anyday

    Showing 5 reviews of 19 Read all reviews

    Engati FAQs

    Below are some frequently asked questions for Engati.

    Engati offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Please contact us to know more on our pricing models.

    We do not have any information about Engati features

    Engati has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Engati supports the following languages:

    Arabic, English, Indonesian, Turkish

    Engati supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Engati integrates with the following applications:

    Facebook, Slack, Telegram

    Engati offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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