Instore

Point of sale software for midsize restaurants & retailers

3,9 /5 (37 reviews) Write a Review!

Instore Overview

What is Instore?

Instore is an iPad point of sale (POS) solution for restaurants, bars and clubs, bakeries, coffee shops, retail stores, and other small-to-midsize business, which offers a range of tools for barcode scanning, payment processing, sales analytics, customer reward management, online ordering, labor management, receipt and gift card customization, business insights, and more.

Instore offers optional barcode scanning for inventory receiving and product sales. Inventory can be tracked, adjusted, and reported on, with users able to set target quantity levels and view when these are not met. Instore’s payment system allows users to accept any payment type from anywhere around the store. The offline processing feature enables receipt of payments without any internet connection, and users can open tabs for customers with stored card details to process payments when tabs are ready to be closed. Customized gift cards can be created and used to pay for purchases.

Labor management tools give the user deep insights into employees and enable the automation of timekeeping, optimization of staffing levels, employee tracking and access restrictions. Instore’s customer rewards can be used to reward clients for their spend without slowing the checkout line, using credit cards or customer names, email addresses or phone numbers for identification. Users can control how many points are offered per dollar for standard and gift card spending.

Instore Overview

Pricing

Starting from
US$39,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact Instore for pricing information.


Instore Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Users can take orders from anywhere in their restaurant
Tabs can be opened with stored card details, and closed with various payment types
Inventory can be tracked, managed and adjusted
Performance reports can be viewed in real time
Customer details are stored centrally, and provide users with insight into recent visits, spend, and reward point balances
Instore video Instore screenshot: Users can take orders from anywhere in their restaurant Instore screenshot: Tabs can be opened with stored card details, and closed with various payment types Instore screenshot: Inventory can be tracked, managed and adjusted Instore screenshot: Performance reports can be viewed in real time Instore screenshot: Customer details are stored centrally, and provide users with insight into recent visits, spend, and reward point balances

Instore Reviews

Instore Reviews

Overall rating
3,9
/
5
Excellent
13

Very good
13

Average
8

Poor
1

Terrible
2

Value for Money
3,9
Features
3,6
Ease of Use
4,1
Customer Support
4
70% recommended this app
Dustin P.

Excellent POS for Bar Based Businesses

For the money, its hard to beat Instore as a great POS system for our cigar bar.


Lizzie P.

My experience with Instore is overall favorable, but not without some frustrations

THANKS FOR ADDING TABS!!!!!


Alex G.

It's been a journey

Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.


Todd T.

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.


Laura B.

Great POS program

At times when updates have occurred some information has been lost or repositioned


Dustin P.
Industry: Restaurants
Company size: 2-10 Employees

Excellent POS for Bar Based Businesses

Used Daily for 1+ year
Reviewed on 2018/10/17
Review Source: Capterra

For the money, its hard to beat Instore as a great POS system for our cigar bar.

Pros

The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Cons

The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lizzie P.
Industry: Retail
Company size: 11-50 Employees

My experience with Instore is overall favorable, but not without some frustrations

Used Daily for 2+ years
Reviewed on 2018/09/19
Review Source: SoftwareAdvice

THANKS FOR ADDING TABS!!!!!

Pros

I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Cons

The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Alex G.
Industry: Restaurants
Company size: 11-50 Employees

It's been a journey

Used Other for 2+ years
Reviewed on 2018/09/24
Review Source: SoftwareAdvice

Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

Pros

Generally speaking, it does what we need it to do in a way that makes sense.
We often go months without thinking about it or worrying about it.
The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

Cons

I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports.
We've never felt that the "end of day" functionality made much sense.
We'd like more flexibility with how it interacts with individual staff members.
Sometimes changes are made without us being informed that don't feel like improvements.
It would be nice if there were more flexibility in settings about how the app is set up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Todd T.
Industry: Restaurants
Company size: 11-50 Employees

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

Used Daily for 2+ years
Reviewed on 2018/09/23
Review Source: SoftwareAdvice

The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Pros

Very Easy to Learn!
Great Reporting!
Great Customer Service!
They have a nice size install base with "real world reference cases".

Cons

Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Laura B.
Industry: Retail
Company size: 11-50 Employees

Great POS program

Used Daily for 2+ years
Reviewed on 2018/09/24
Review Source: SoftwareAdvice

At times when updates have occurred some information has been lost or repositioned

Pros

Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Cons

The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,7/10
Based on 37 user ratings
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Instore Pricing

Instore Pricing

Starting from
US$39,00/month
Free Trial
Subscription
Value for money

Contact Instore for pricing information.

Contact Instore for pricing information.

Value for Money
3,9/5
Based on 37 user ratings
Compare value for money rating with alternatives
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Instore Features

Instore Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
3,6/5
Based on 37 user ratings
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Categories

Additional information for Instore

Additional information for Instore

Key features of Instore

  • Activity tracking
  • Automated timekeeping
  • Customer loyalty program
  • Customizable receipts
  • Gift cards
  • Inventory receiving
  • Inventory tracking
  • Labor management
  • Payment processing
  • Real-time reporting

Benefits

  • Instore allows users to hold orders, split checks, add tips at the time of sale, run promotions, create custom gift cards, and record payments.

  • The software can be run simultaneously across multiple iPads, enabling the use of multiple registers throughout the store or restaurant.

  • Gifts and rewards can be shared across multiple locations to increase customer satisfaction.

  • Users can view reports on any device in real time, and export reports to QuickBooks or other accounting solutions.

  • With a single login, users can view real-time performance at any location.

  • Instore FAQs

    Instore FAQs

    Below are some frequently asked questions for Instore.

    Q. What type of pricing plans does Instore offer?

    Instore offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Available

    Contact Instore for pricing information.

    Q. What are the main features of Instore?

    Instore offers the following features:

    • Activity tracking
    • Automated timekeeping
    • Customer loyalty program
    • Customizable receipts
    • Gift cards
    • Inventory receiving
    • Inventory tracking
    • Labor management
    • Payment processing
    • Real-time reporting

    Q. Who are the typical users of Instore?

    Instore has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Instore support?

    Instore supports the following languages:

    English

    Q. What type of pricing plans does Instore offer?

    Instore has the following pricing plans:

    Subscription

    Q. Does Instore support mobile devices?

    We do not have any information about what devices Instore supports

    Q. What other apps does Instore integrate with?

    Instore integrates with the following applications:

    QuickBooks Online

    Q. What level of support does Instore offer?

    Instore offers the following support options:

    Phone Support, FAQs, Knowledge Base, Video Tutorials, Online Support