Instore

Point of sale software for midsize restaurants & retailers

About Instore

Instore is an iPad point of sale (POS) solution for restaurants, bars and clubs, bakeries, coffee shops, retail stores, and other small-to-midsize business, which offers a range of tools for barcode scanning, payment processing, sales analytics, customer reward management, online ordering, labor management, receipt and gift card customization, business insights, and more.

Instore offers optional barcode scanning for inventory receiving and product sales. Inventory can be tracked, adjusted, and reported on, with users able to set target quantity levels and view when these are not met. Instore’s payment system allows users to accept any payment type from anywhere around the store. The offline processing feature enables receipt of payments without any internet connection, and users can open tabs for customers with stored card details to process payments when tabs are ready to be closed. Customized gift cards can be created and used to pay for purchases.

Labor management tools give the user deep insights into employees and enable the automation of timekeeping, optimization of staffing levels, employee tracking and access restrictions. Instore’s customer rewards can be used to reward clients for their spend without slowing the checkout line, using credit cards or customer names, email addresses or phone numbers for identification. Users can control how many points are offered per dollar for standard and gift card spending.

Pricing starting from:

US$39,00/month

  • Free Trial
  • Subscription

Key benefits of Instore

  • Instore allows users to hold orders, split checks, add tips at the time of sale, run promotions, create custom gift cards, and record payments.

  • The software can be run simultaneously across multiple iPads, enabling the use of multiple registers throughout the store or restaurant.

  • Gifts and rewards can be shared across multiple locations to increase customer satisfaction.

  • Users can view reports on any device in real time, and export reports to QuickBooks or other accounting solutions.

  • With a single login, users can view real-time performance at any location.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$39,00/month

    • Free Trial
    • Subscription

    Images

    Users can take orders from anywhere in their restaurant
    Tabs can be opened with stored card details, and closed with various payment types
    Inventory can be tracked, managed and adjusted
    Performance reports can be viewed in real time
    Customer details are stored centrally, and provide users with insight into recent visits, spend, and reward point balances
    View 6 more
    Instore video
    Instore screenshot: Users can take orders from anywhere in their restaurant Instore screenshot: Tabs can be opened with stored card details, and closed with various payment types Instore screenshot: Inventory can be tracked, managed and adjusted Instore screenshot: Performance reports can be viewed in real time Instore screenshot: Customer details are stored centrally, and provide users with insight into recent visits, spend, and reward point balances

    Features

    Total features of Instore: 28

    • Access Controls/Permissions
    • Activity Tracking
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Clock In / Out
    • Credit Card Processing
    • Discount Management
    • Electronic Signature
    • Employee Management
    • For Retail
    • Gift Card Management
    • Inventory Management
    • Inventory Tracking
    • Labor Management
    • Loyalty Program
    • Multi-Location
    • Order Management
    • Payment Processing
    • Point of Sale (POS)
    • Purchasing & Receiving
    • Real Time Reporting
    • Receipt Management
    • Reporting & Statistics
    • Restaurant POS
    • Retail POS
    • Sales Reports
    • Sales Trend Analysis
    • Separate Checks

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    Reviews

    Overall rating

    3,9 /5
    (37)
    Value for Money
    3,9/5
    Features
    3,6/5
    Ease of Use
    4,1/5
    Customer Support
    4/5

    Already have Instore?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 37
    Dustin P.
    Overall rating
    • Industry: Restaurants
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent POS for Bar Based Businesses

    Reviewed on 2018/10/17

    For the money, its hard to beat Instore as a great POS system for our cigar bar.

    For the money, its hard to beat Instore as a great POS system for our cigar bar.

    Pros

    The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

    Cons

    The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

    Lizzie P.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    My experience with Instore is overall favorable, but not without some frustrations

    Reviewed on 2018/09/19

    THANKS FOR ADDING TABS!!!!!

    THANKS FOR ADDING TABS!!!!!

    Pros

    I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

    Cons

    The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

    Alex G.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    It's been a journey

    Reviewed on 2018/09/24

    Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would...

    Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

    Pros

    Generally speaking, it does what we need it to do in a way that makes sense.
    We often go months without thinking about it or worrying about it.
    The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

    Cons

    I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports.
    We've never felt that the "end of day" functionality made much sense.
    We'd like more flexibility with how it interacts with individual staff members.
    Sometimes changes are made without us being informed that don't feel like improvements.
    It would be nice if there were more flexibility in settings about how the app is set up.

    Todd T.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

    Reviewed on 2018/09/23

    The folks behind this software know what they do well and understand their limitations. They do...

    The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

    Pros

    Very Easy to Learn!
    Great Reporting!
    Great Customer Service!
    They have a nice size install base with "real world reference cases".

    Cons

    Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

    Laura B.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great POS program

    Reviewed on 2018/09/24

    At times when updates have occurred some information has been lost or repositioned

    At times when updates have occurred some information has been lost or repositioned

    Pros

    Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

    Cons

    The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

    Showing 5 reviews of 37 Read all reviews

    Instore FAQs

    Below are some frequently asked questions for Instore.

    Instore offers the following pricing plans:

    • Starting from: US$39,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Instore for pricing information.

    We do not have any information about Instore features

    Instore has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    Instore supports the following languages:

    English

    Instore supports the following devices:

    Instore integrates with the following applications:

    Quickbooks Online

    Instore offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for Instore.