Userpilot

4.6 (57)
Write a Review!
Product user experience software for product & UX teams

About Userpilot

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more.

Userpilot allows product and customer success teams to build a range of custom product experience flows without using any code. The flow builder enables the customization of all parts of the UI, including buttons, boxes, images, backgrounds, colors, and more, to match company branding and product themes. In-app experiences can be A/B tested to identify and optimize the best performers. Experiences are triggered by in-app user behaviors, such as page and mouse events, and can be targeted to specific user personas based on their attributes or behaviors.

Userpilot’s engine automatically detects design changes and reacts accordingly so that experiences only trigger when relevant. Experiences can span multiple pages within the product and react to all user interactions. Onboarding flows allow users to choose their own journeys through tutorials, while product adoption flows can be used to announce new features and stimulate feature discovery. Performance goals can be set and tracked to judge the success of each product experience.


Key benefits of Userpilot

  • All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

  • Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

  • A/B testing tools enable the optimization of product experience flows.

  • Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

  • Goals for product experience can be defined and tracked to analyze the success of each flow.

  • Images

    Userpilot Software - Custom product experience flows can be created in Userpilot
    Userpilot Software - Users can be segmented and targeted based on their behaviors or personas
    Userpilot Software - The success of product experiences can be analyzed
    View 3 more
    Userpilot Software - Custom product experience flows can be created in Userpilot
    Userpilot Software - Users can be segmented and targeted based on their behaviors or personas
    Userpilot Software - The success of product experiences can be analyzed

    Not sure about Userpilot? Compare with a popular alternative

    Userpilot

    4.6 (57)
    VS.
    Highly reviewed

    Starting Price

    US$249.00
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    53
    87

    Integrations

    No integrations found
    24

    Ease of Use

    4.5 (57)
    4.5 (77)

    Value for Money

    4.7 (57)
    4.6 (77)

    Customer Service

    4.7 (57)
    4.9 (77)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Whatfix

    4.6
    #1 Alternative to Userpilot
    Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of...

    WalkMe

    4.4
    #2 Alternative to Userpilot
    WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital...

    Nickelled

    4.9
    #3 Alternative to Userpilot
    Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive...

    Inline Manual

    4.3
    #4 Alternative to Userpilot
    Inline Manual is a cloud-based digital adoption platform designed to help businesses improve customer engagement by...

    Reviews

    Overall rating

    4.6 /5
    (57)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

    Already have Userpilot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 57
    Daniel
    Daniel
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Increases engagement

    Reviewed on 2020/10/14

    I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the...

    I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.

    Pros

    I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good.

    You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.

    Cons

    There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.

    Alternatives Considered

    Pendo

    Reasons for Switching to Userpilot

    We could built a best in class stack using segment to send data to user pilot and mixpanel - for the same price as Pendo. Mixpanel gave us predictive analytics and a tool for analytics and user pilot's software seemed more flexible and intuitive. We also preferred the sales process with Userpilot. Pendo's sales process followed the "classic" SaaS sale where you have to talk to a rep who asks you questions and can't provide any answers before passing you to the Account Executive. The account executive then wants to find out more so they can build a sales case, then there's the sales presentation and they move on to "closing the deal". With userpilot we hopped right on with someone really knowledgable, they qualified us pretty quickly and then dove right in, showing us the software and answering all our technical questions.
    Atour
    Overall rating
    • Industry: Research
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It's easy to set up and use Userpilot.

    Reviewed on 2022/11/04

    I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy,...

    I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.

    Pros

    I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.

    Cons

    Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.

    Alternatives Considered

    Microsoft Clarity

    Reasons for Choosing Userpilot

    In addition to building a layer of communication with our consumers to keep them informed of the new features we are releasing, it is crucial to give them a comprehensive onboarding experience to assist them in using our products and services.

    Switched From

    Sympli
    Verified Reviewer
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51–200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    onboard your clients with ease

    Reviewed on 2022/11/17

    Pros

    the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes.

    Cons

    it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

    Carl
    Carl
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great service team

    Reviewed on 2020/03/11

    So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick...

    So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.

    Pros

    The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.

    Cons

    There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.

    Alternatives Considered

    Appcues and Userlane

    Reasons for Choosing Userpilot

    Our old provider was a lot less flexible with what we wanted to create. They were also more expensive and Userpilot offered to build the flows we already had in Appcues for free so the transition from the tool would be quite painless.

    Switched From

    Appcues

    Reasons for Switching to Userpilot

    Cheaper, better features, ability to make the flows look better.
    Jeff
    Overall rating
    • Industry: Environmental Services
    • Company size: Self Employed
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Excellent choice for on-boarding, help functions, and new feature releases

    Reviewed on 2020/01/18

    Overall, I am very satisfied with Userpilot. After searching through the available options I found...

    Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.

    Pros

    It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.

    Cons

    The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.

    Alternatives Considered

    WalkMe, Whatfix and Nickelled

    Reasons for Choosing Userpilot

    Walkme was very expensive and their support system made me think they didn't want my business. My app is very niche and has a small number of users - they didn't act like they even wanted me on their platform. Userpilot, on the other hand, offered me a great deal, their support has been excellent, and they seem thankful to have me as a client.

    Switched From

    WalkMe

    Reasons for Switching to Userpilot

    Price and functionality in Userpilot gave me a lot better value than the other products.
    Showing 5 reviews of 57 Read all reviews

    Userpilot FAQs

    Below are some frequently asked questions for Userpilot.

    Userpilot offers the following pricing plans:

    • Starting from: US$249.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial available. Standard: $119/month (billed monthly) or $99/month (billed annually). Enterprise: contact Userpilot for pricing information.

    Userpilot has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Userpilot supports the following languages:

    English

    Userpilot supports the following devices:

    We do not have any information about what integrations Userpilot has

    Userpilot offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Userpilot.