--- description: Learn how Userpilot can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userpilot Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Userpilot](/software/114367/userpilot) # Userpilot Canonical: https://www.getapp.za.com/software/114367/userpilot Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/114367/userpilot?page=2) > Userpilot is a cloud-based product experience platform designed for customer success \& product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage \& A/B test flows, customize the user interface, and more. > > Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Userpilot All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product. Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events. A/B testing tools enable the optimization of product experience flows. Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging. Goals for product experience can be defined and tracked to analyze the success of each flow. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 57 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userpilot - **Location**: HENDERSON, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$249,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: 14-day free trial available. Standard: $119/month (billed monthly) or $99/month (billed annually). Enterprise: contact Userpilot for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Behavior Tracking - Churn Management - Communication Management - Configurable Workflow - Content Creation - Content Library - Contextual Guidance - Customer Database - Customer Engagement - Customer Management - Customer Segmentation - Customizable Branding - Customizable Reports - Customizable Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) - [Digital Adoption Platforms](https://www.getapp.za.com/directory/1627/digital-adoption-platform/software) - [User Experience Software](https://www.getapp.za.com/directory/1287/ux/software) ## Alternatives 1. [Product Fruits](https://www.getapp.za.com/software/2048058/product-fruits) — 4.7/5 (89 reviews) 2. [VisualSP](https://www.getapp.za.com/software/2049371/visualsp) — 4.9/5 (22 reviews) 3. [Rocketlane](https://www.getapp.za.com/software/2049399/rocketlane) — 4.7/5 (127 reviews) 4. [Pendo](https://www.getapp.za.com/software/107315/pendo-platform) — 4.5/5 (238 reviews) 5. [Produktly](https://www.getapp.za.com/software/2066422/produktly) — 4.7/5 (12 reviews) ## Reviews ### "Love the Software\!" — 5.0/5 > **Udit** | *27 October 2018* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: UserPilot is amazing and the founder behind the software is rock solid. I have been using this at FunnelBake and absolutely it. > > **Cons**: Still need some better UI/UX designs and templates. ----- ### "On the fence? Read this, then get it." — 5.0/5 > **AJ** | *19 September 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: - Support - Easy to use - Speed of implementation > > **Cons**: - basically none. But if I have to... my site has different membership levels. To create an experience I need to access for example the "user" page. That means I have to login as a user on my site first, then go to that page to create the experience. The same goes when I want to add something specific to the 'pro' page. That happens only once a year and takes an additional 10 seconds to login. So like I said, basically none. > > Userpilot and the team? AMAZING\! Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further. They advise options that you didn’t think about before to make it run more smoothly AND THEY EVEN ASSIST ON SUNDAY. As a solo-preneur with a day job next to my membership site, Sunday is an ideal day to do extra work and getting support pretty much instantly is a blessing. It saves headaches and allows me to get the job done. What’s also worth to mention is the crazy amount of updates that they have added to the system since they went live. User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple. Easy and effective. If you’re serious about your onboarding process that don’t stop after writing up your email automation. Afterall, it’s your app or site that they should be using daily. Whenever I get a question from my customers, I go to UserPilot and setup the ‘answer’ in under 5 minutes. It’s easy to use for me and clear and subtle for my customers. ----- ### "Would be an amazing tool if it wasn't so buggy." — 2.0/5 > **Verified Reviewer** | *06 November 2018* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes. It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast. > > **Cons**: It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue. > > UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs. ----- ### "Reduced my churn rate by 30%" — 5.0/5 > **Verified Reviewer** | *14 November 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and flow of creating a great onboarding experience in a very short time. We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5. Huge headache saver. Thanks. > > **Cons**: I would have appreciated more templates out of the box. Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all. > > I am very satisfied. Their support is awesome and responsive as well. ----- ### "Easy To Use On-boarding Software" — 5.0/5 > **Verified Reviewer** | *02 November 2018* | Internet | Recommendation rating: 8.0/10 > > **Pros**: Super easy to use and the templates make your product walk-throughs look great. > > **Cons**: Nothing was unexpected, service was great.. product works great. > > User on-boarding and product adoption. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/114367/userpilot?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/114367/userpilot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data