Userpilot

Product user experience software for product & UX teams

About Userpilot

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more.

Userpilot allows product and customer success teams to build a range of custom product experience flows without using any code. The flow builder enables the customization of all parts of the UI, including buttons, boxes, images, backgrounds, colors, and more, to match company branding and product themes. In-app experiences can be A/B tested to identify and optimize the best performers. Experiences are triggered by in-app user behaviors, such as page and mouse events, and can be targeted to specific user personas based on their attributes or behaviors.

Userpilot’s engine automatically detects design changes and reacts accordingly so that experiences only trigger when relevant. Experiences can span multiple pages within the product and react to all user interactions. Onboarding flows allow users to choose their own journeys through tutorials, while product adoption flows can be used to announce new features and stimulate feature discovery. Performance goals can be set and tracked to judge the success of each product experience.

Pricing starting from:

US$119,00/month

  • Free Trial
  • Subscription

Key benefits of Userpilot

  • All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

  • Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

  • A/B testing tools enable the optimization of product experience flows.

  • Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

  • Goals for product experience can be defined and tracked to analyze the success of each flow.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Pricing starting from:

    US$119,00/month

    • Free Trial
    • Subscription

    Images

    Custom product experience flows can be created in Userpilot
    Users can be segmented and targeted based on their behaviors or personas
    The success of product experiences can be analyzed
    View 4 more
    Userpilot screenshot: Custom product experience flows can be created in Userpilot Userpilot screenshot: Users can be segmented and targeted based on their behaviors or personas Userpilot screenshot: The success of product experiences can be analyzed

    Features

    Total features of Userpilot: 10

    • A/B Testing
    • API
    • Activity Dashboard
    • Behavior Tracking
    • Configurable Workflow
    • Customizable Branding
    • Event Triggered Actions
    • Goal Setting / Tracking
    • Interactive Content
    • Real Time Notifications

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    Reviews

    Overall rating

    4,7 /5
    (53)
    Value for Money
    4,8/5
    Features
    4,6/5
    Ease of Use
    4,5/5
    Customer Support
    4,8/5

    Already have Userpilot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 53
    Rick B.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing product and company!

    Reviewed on 2018/11/01

    We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this...

    We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month.

    The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long.

    If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

    Pros

    Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

    Cons

    At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

    Daniel S.
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Increases engagement

    Reviewed on 2020/10/14

    I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the...

    I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.

    Pros

    I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good.

    You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.

    Cons

    There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Would be an amazing tool if it wasn't so buggy.

    Reviewed on 2018/11/06

    UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just...

    UserPilot would have been perfect for my needs had it been more stable. Unfortunately, I just couldn't handle all the bugs.

    Pros

    At first, UserPilot seemed great. It was easy to use, the UI was fairly simple, I was creating guides in a few minutes.

    It covers all the basic needs for a simple app or webpage walkthrough and allows you to spin up great looking guides fast.

    Cons

    It was just loaded with bugs. The app kept breaking, deleting things I had done, encountering errors, freezing etc. It eventually became completely un-useable as I couldn't get a guide finished without running into some kind of an issue.

    Jeff M.
    Overall rating
    • Industry: Environmental Services
    • Company size: Self Employed
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Excellent choice for on-boarding, help functions, and new feature releases

    Reviewed on 2020/01/18

    Overall, I am very satisfied with Userpilot. After searching through the available options I found...

    Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.

    Pros

    It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.

    Cons

    The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.

    Martijn V.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Invaluable for SaaS business

    Reviewed on 2019/09/04

    Userpilot increases the odds that trial users actually perform the steps needed for successful...

    Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion.

    Pros

    After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us.

    Cons

    Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm.

    Showing 5 reviews of 53 Read all reviews

    Userpilot FAQs

    Below are some frequently asked questions for Userpilot.

    Userpilot offers the following pricing plans:

    • Starting from: US$119,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial available. Standard: $119/month (billed monthly) or $99/month (billed annually). Enterprise: contact Userpilot for pricing information.

    Userpilot offers the following features:

    • A/B testing
    • Adjustable flows
    • Analytics
    • Behavior-triggered product experience
    • Custom-defined events
    • Customizable UI
    • Dashboard
    • Goal setting & tracking
    • Interactive experiences
    • Persona-based targeting
    • Personalized greetings

    Userpilot has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Userpilot supports the following languages:

    English

    We do not have any information about what devices Userpilot supports

    We do not have any information about what integrations Userpilot has

    Userpilot offers the following support options:

    FAQs, Online Support

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