About Q One

Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals including automated panel recruiting/management, and panel member incentivizing, as well as survey programming and data collection to help increase panel engagement, identify marketplace opportunities, and collect real-time data driven insights.

With Q One, market research professionals can automate the workflow of every aspect of panel management, project management, and data collection to help increase business performance and efficiency. Recruitment, engagement, sampling and incentive management processes can be organized and transformed into reliable digital processes with Q One. By streamlining the survey and research invitation process, market research professionals can increase their ability to run multiple projects at the same time, and keep track of where each project is within the workflow. Users can also build and design custom-branded surveys, set-up and launch single or multi-country market research projects, and send survey invites and reminders via multiple channels including email, SMS, fax or VoIP.

The Q One platform automatically tracks projects, invitations and surveys in real time, enabling users to monitor, analyze and react to fieldwork project issues as soon as they arise. The end-to-end solution provides market research professionals with functionality from panel set up and management, through to quoting and invoicing. With Q One, users can give their email list, social media community and site visitors a personalized sign up experience through a simple, secure and custom online panel join interface which is accessible via web or mobile.

Key benefits of Q One

  • Market research professionals within businesses of all types and sizes can set-up, launch and manage single or multi-country projects with Q One.

  • Q One aims to help research companies increase business performance, visibility and efficiency by automating processes for panel management, project management and data collection workflows.

  • The Q One platform automatically tracks projects, invitations and surveys in real time, allowing users to monitor, analyze and respond to fieldwork issues as soon as they arise.

  • Build impactful, custom-branded surveys and send personalized survey invites and reminders via a variety of channels including email, SMS, Fax or VoIP.

  • Q One is a complete solution which includes comprehensive features and functionality for panel set up and management, through to quote and invoice management.

  • Devices

    Business size

    S M L

    Images

    The project overview screen displays all projects in their various lifecycle stages
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    Q One video
    Q One screenshot: The project overview screen displays all projects in their various lifecycle stages

    Features

    Total features of Q One: 53

    • 360 Degree Feedback
    • Access Controls/Permissions
    • Billing & Invoicing
    • Bulk Send
    • Call Reporting
    • Collaboration Tools
    • Complaint Monitoring
    • Contact Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Questions
    • Customizable Templates
    • Dashboard
    • Email Distribution
    • Email Invitations & Reminders
    • Email Marketing
    • Feedback Management
    • Financial Management
    • Group Management
    • Ideation / Crowdsourcing
    • Invoice Management
    • Live Chat
    • Member Directory
    • Membership Management
    • Mobile Survey
    • Monitoring
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Country
    • Multi-Currency
    • Multi-Language
    • Negative Feedback Management
    • Offline Access
    • Offline Response Collection
    • Panel Management
    • Policy Management
    • Project Management
    • Project Tracking
    • Projections
    • Question Branching
    • Question Library
    • Reporting & Statistics
    • Reporting/Analytics
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey Sample Management
    • Survey/Poll Management
    • URL Customization
    • User Management
    • Website Management

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    Reviews

    Overall rating

    4,7 /5
    (10)
    Value for Money
    4,4/5
    Features
    4,5/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have Q One?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10
    Pam C.
    Overall rating
    • Industry: Market Research
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic Resource

    Reviewed on 2019/08/29

    My experience has been fantastic! Q One has saved us time and enabled us to be more responsive to...

    My experience has been fantastic! Q One has saved us time and enabled us to be more responsive to our clients. They regularly take our suggestions and implement those improvements across clients. As they build solutions, these benefits are offered to all clients which is fantastic!

    Pros

    I love the flexibility of the Qone software. The team has been very creative and was able to not only meet but exceed our expectations. They built a custom solution for us which is outstanding and has saved us so much time. Our clients love it too!

    Cons

    There are no downsides from my perspective.

    Sarah S.
    Overall rating
    • Industry: Market Research
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Data Operations User

    Reviewed on 2019/08/29

    Always up to date panel counts helps us find patients and caregivers quickly and have accurate...

    Always up to date panel counts helps us find patients and caregivers quickly and have accurate numbers on hand for clients at all times is a huge benefit. Adding conditions/diseases as new panels helps us expand our access for hard to recruit studies. I enjoy using Q One and find it has made my job more efficient and organized than ever before. I am thankful for the quick response and generous help from reps who help find viable solutions or explain new features.

    Pros

    Easy navigation, time-saving, adaptive and customizable to fit the needs of our company

    Cons

    Not able to select data from 2 panels at the same time. In RPV's case, it would be nice to search the WhatNext panel and Rare Patient Voice panel simultaneously for patients/cg's.

    Kate V.
    Overall rating
    • Industry: Market Research
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Comprehensive and Simple to Use

    Reviewed on 2020/02/20

    We are still relatively new to Q One, having acquired a company which used it. We are working to...

    We are still relatively new to Q One, having acquired a company which used it. We are working to determine whether to integrate our panel into Q One, or Q One into ours.

    Unfortunately, due to the issues with redirects which we have been told about, we may have no choice but to continue using Kinesis, though I do love the interface of Q One and the ability for even non-programmers to build their own surveys and launch independently of our current tech and programming teams which would allow for better resource management and likely a decrease in internal costs were we able to use it fully.

    Pros

    I like that both the panel management and programming is done in the same platform, and that there are automatic alerts for projects that are inactive or need attention otherwise. I also like that you can assign projects to people on the team as you build them so that hand-off is simple.

    Cons

    The platform is sometimes slow to navigate (took about 10 second to go to the 'Dashboard' page this morning) when other websites are not.

    I'd like the dashboard page to be more customizeable, so you could for example set your dashboard to only show your own projects, projects with issues, or other thresholds for them to appear there or viewing modes, rather than the views which appear ('Top 10 Projects' for example is not helpful - I need the bottom 10 to help my team, or only my own to manage my own projects best).

    I have not personally experienced this, but I was told by our trainer that Q One has issues with redirects to client software, when we want to drive our sample to a client-programmed survey, so we have avoided using it for that yet and unfortunately that accounts for enough of our projects that it has been a significant barrier to regular use, while the Kinesis platform we are currently using (poor user interface and limitations though it has) is much better suited for that.

    Emina F.
    Overall rating
    • Industry: Market Research
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love Qone

    Reviewed on 2019/09/03

    My experience is very positive, I have been using Qone for a long time now and it is always up to...

    My experience is very positive, I have been using Qone for a long time now and it is always up to date. The support team is always available to help with any queries which is amazing and it has made my job a lot easier and more efficient.

    Pros

    Qone research platform provides all that Market Research needs, it is efficient and easy to use. The software streamlines internal processes to improve efficiency and cost-savings.

    Cons

    There are no cons, I am extremely happy with the software.

    Wes M.
    Overall rating
    • Industry: Market Research
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We're a big fan of Q One

    Reviewed on 2019/08/29

    Our experience has been very positive. Especially compared with another database solution we were...

    Our experience has been very positive. Especially compared with another database solution we were originally working with.

    Pros

    The database software does everything we were promised, it makes us much more efficient. But even better has been the customer service. The Q One team is always ready to answer our questions and react to our comments to improve the product.

    Cons

    It wasn't available instantly. But we didn't expect it to be.

    Showing 5 reviews of 10 Read all reviews

    Q One FAQs

    Below are some frequently asked questions for Q One.

    Q One offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Q One Tech for detailed pricing information.

    We do not have any information about Q One features

    Q One has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    We do not have any information about what languages Q One supports

    Q One supports the following devices:

    Android (Mobile)

    We do not have any information about what integrations Q One has

    Q One offers the following support options:

    Email/Help Desk, Phone Support

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