Redtail CRM

Redtail CRM

Web-based CRM for financial professionals

4.1/5 (44 reviews)

Redtail CRM Overview

Redtail CRM is a cloud-based customer relationship management (CRM) solution designed for financial professionals, which includes tools for managing contacts, documents, records, activities, email broadcasts, seminars, workflow automations, reporting, and more.

With Redtail CRM, users can centrally manage all of their contact, lead, and client data in a single solution. Records can be tagged and categorized to simplify searching, and enable bulk editing and campaign targeting. All touches, activity, account notes, and data changes are stored in a single view in the contact record timeline, alongside account metrics. Configurable workflows enable the automation of processes including activity generation and tracking, based on a range of trigger events. Activities can also be customized and scheduled, with unlimited attendees, linked contacts and linked accounts.

Redtail CRM allows users to send out bulk broadcast emails to groups of prospects or clients, with the ability to attach files. Seminars and events can be planned and managed, with full reporting. Redtail CRM offers a range of account and client reports built in, and users can also utilize custom fields for drill-down and export custom data for analysis at any time.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Redtail CRM Reviews

Overall rating
4.1/5
77% positive reviews
21
Excellent
13
Very good
7
Average
1
Poor
2
Terrible
Paul G.

Great opportunity when leveraged properly

Used Daily for 1+ year
Reviewed on 2019/10/11
Review Source: Capterra

When I started working with Redtail, the previous employees in my office had not learned how to use it properly and so it was a mess. But once I got some training under my belt, I was able to understand Redtail better and started fixing all the errors that previous employees had implemented.

Pros

The team at Redtail really have thought about nearly everything. There are so many amazing features built in to the Redtail CRM that it is only at the user's own neglect if your office isn't operating more efficiently.

I really appreciate utilizing automations to trigger workflows, and the reports that can be generated to track results or see an overview of how we've been doing.

Cons

Not everything is necessarily intuitive. But go to Redtail University. The training you get there opens the door to understand how everything works inside of the CRM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Great fit for small to medium sized RIAs looking for a CRM solution tuned to the Financial Advisor.

Used Daily for 2+ years
Reviewed on 2018/04/04
Review Source: Capterra

Straight forward migration from ACT with good migration support, so we were up and running quickly. We now have an SEC-compliant, cloud-based CRM which seamlessly tracks and archives client email communications and has a good SEC-compliant document repository.

Pros

Low price point for a CRM that is built from the ground up to support Financial Advisers. SEC-compliant document management and email make this easy to archive and track client documents and communications in the secure cloud. Good integration with CopyTalk.

Cons

The iphone app is really not that robust. It's ok, but we would much rather see a higher performance, more feature rich implementation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Allyson M.

Redtail CRM Review

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

Pros

This program is extremely user friendly to use.

Cons

The downside is there isn't a way to customize things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Great CRM

Used Daily for 6-12 months
Reviewed on 2018/10/03
Review Source: Capterra

Overall, I am very impressed with Redtail. I wasn't a part of the team who chose this software. It was in place when I joined my present company. But I have enjoyed using it and wish I'd been given it for the previous companies I worked with.

Pros

Redtail allows you to input just about every detail imaginable about your clients. It gives you birthday reminders. You're able to store related documents for client accounts. It integrates with multiple software programs so that client information can pre-populate when you're completing applications. It allows you a simple way to document client conversations. It's just about the most robust CRM I've seen out! Wow!

Cons

I think this is a minor drawback but it matters because other programs seem to offer this option. You cannot merge records. If you find the you have entered a client twice, there's no way to merge the records and keep what you want to keep.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Peter S.

Decent online CRM with price being one of the best features - but you get what you pay for....

Used Daily for 2+ years
Reviewed on 2017/11/07
Review Source: Capterra

It is one of the lower cost CRM softwares available and for companies that can't afford anything better this is a decent solution. We quickly outgrew it's usage and moved on to something much more robust and usable.

Pros

It is fairly simple to do all of the basic functions of the software. Add contacts and information, look up contacts, edit information. I really liked that there would be a red reminder at the bottom of the webpage letting you know of an upcoming appointment within 30 minutes time. There is a search bar at the top of the screen no matter what page you are on which is nice to be able to change contacts "on the fly".

Since it is web-based it is accessible from anywhere you have web access.

Cons

Redtail is almost too simple. Without enough robust features it comes in as a very simple contact manager and calendar. Since it is web based you must keep it open in your web browser at all times to have it easily accessible - BUT - most people have multiple tabs open and it is not "in-your-face" as an software application would/could be. Although there are many pros to having a web based CRM there are drawbacks as well. One being that you are automatically logged out after 30 minutes. I believe this was the highest time you could set it to and this gets old very quickly.

The app for phones really stinks too and was barely usable or helpful overall making it almost not even worth using.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10

Redtail CRM Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

$99 per month, per database - includes 15 users.

Redtail CRM Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Reminders
  • Reporting & Statistics

  • API
  • Calendar Management
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Electronic Payments
  • Mobile Integration
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

Additional information for Redtail CRM

Key features of Redtail CRM

  • Activity management
  • Activity scheduling
  • Activity tracking
  • Broadcast emails
  • Client & account reports
  • Contact timelines
  • Contact, lead & client management
  • Custom automations
  • Custom data exports
  • Custom fields
  • Customizable reports
  • Dashboard
  • Data change tracking
  • Record categorization & tagging
  • Reminder alerts
  • Seminar management
  • Workflow management

Benefits

  • Records can be categorized and tagged for searching, bulk editing, and targeted marketing campaigns.

  • Activities are generated and tracked automatically by configurable workflows, and automated reminders alert users to important events such as client anniversaries, birthdays, and reviews.

  • Bulk email broadcasts can be sent to groups of prospects or clients, with support for file attachments.

  • The contact record timeline provides users with an at-a-glance view of activity, metrics, accounts, notes, and data changes.

  • Redtail CRM integrates with a range of applications, including LaserApp, Riskalyze, Albridge, Morningstar, and MoneyGuidePro.

  • Redtail CRM FAQs

    Below are some frequently asked questions for Redtail CRM.

    Q. What type of pricing plans does Redtail CRM offer?

    Redtail CRM offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Available

    $99 per month, per database - includes 15 users.

    Q. What are the main features of Redtail CRM?

    Redtail CRM offers the following features:

    • Activity management
    • Activity scheduling
    • Activity tracking
    • Broadcast emails
    • Client & account reports
    • Contact timelines
    • Contact, lead & client management
    • Custom automations
    • Custom data exports
    • Custom fields
    • Customizable reports
    • Dashboard
    • Data change tracking
    • Record categorization & tagging
    • Reminder alerts
    • Seminar management
    • Workflow management

    Q. Who are the typical users of Redtail CRM?

    Redtail CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Redtail CRM support?

    Redtail CRM supports the following languages:

    English

    Q. What type of pricing plans does Redtail CRM offer?

    Redtail CRM has the following pricing plans:

    Subscription

    Q. Does Redtail CRM support mobile devices?

    We do not have any information about what devices Redtail CRM supports

    Q. What other apps does Redtail CRM integrate with?

    Redtail CRM integrates with the following applications:

    Dialpad Sell, Intulse, NetDocuments, ReminderCall.com

    Q. What level of support does Redtail CRM offer?

    Redtail CRM offers the following support options:

    Knowledge Base, Online Support, Phone Support