Redtail CRM

Redtail CRM

Web-based CRM for financial professionals

4/5 (38 reviews)

Redtail CRM Overview

Redtail CRM is a cloud-based customer relationship management (CRM) solution designed for financial professionals, which includes tools for managing contacts, documents, records, activities, email broadcasts, seminars, workflow automations, reporting, and more.

With Redtail CRM, users can centrally manage all of their contact, lead, and client data in a single solution. Records can be tagged and categorized to simplify searching, and enable bulk editing and campaign targeting. All touches, activity, account notes, and data changes are stored in a single view in the contact record timeline, alongside account metrics. Configurable workflows enable the automation of processes including activity generation and tracking, based on a range of trigger events. Activities can also be customized and scheduled, with unlimited attendees, linked contacts and linked accounts.

Redtail CRM allows users to send out bulk broadcast emails to groups of prospects or clients, with the ability to attach files. Seminars and events can be planned and managed, with full reporting. Redtail CRM offers a range of account and client reports built in, and users can also utilize custom fields for drill-down and export custom data for analysis at any time.

Pricing

Starting from
$99/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Redtail CRM Reviews

Overall rating
4/5
74% positive reviews
16
Excellent
12
Very good
7
Average
1
Poor
2
Terrible

Great fit for small to medium sized RIAs looking for a CRM solution tuned to the Financial Advisor.

Used Daily for 2+ years
Reviewed on 2018/04/04
Review Source: Capterra

Straight forward migration from ACT with good migration support, so we were up and running quickly. We now have an SEC-compliant, cloud-based CRM which seamlessly tracks and archives client email communications and has a good SEC-compliant document repository.

Pros

Low price point for a CRM that is built from the ground up to support Financial Advisers. SEC-compliant document management and email make this easy to archive and track client documents and communications in the secure cloud. Good integration with CopyTalk.

Cons

The iphone app is really not that robust. It's ok, but we would much rather see a higher performance, more feature rich implementation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Great CRM

Used Daily for 6-12 months
Reviewed on 2018/10/03
Review Source: Capterra

Overall, I am very impressed with Redtail. I wasn't a part of the team who chose this software. It was in place when I joined my present company. But I have enjoyed using it and wish I'd been given it for the previous companies I worked with.

Pros

Redtail allows you to input just about every detail imaginable about your clients. It gives you birthday reminders. You're able to store related documents for client accounts. It integrates with multiple software programs so that client information can pre-populate when you're completing applications. It allows you a simple way to document client conversations. It's just about the most robust CRM I've seen out! Wow!

Cons

I think this is a minor drawback but it matters because other programs seem to offer this option. You cannot merge records. If you find the you have entered a client twice, there's no way to merge the records and keep what you want to keep.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Peter S.

Decent online CRM with price being one of the best features - but you get what you pay for....

Used Daily for 2+ years
Reviewed on 2017/11/07
Review Source: Capterra

It is one of the lower cost CRM softwares available and for companies that can't afford anything better this is a decent solution. We quickly outgrew it's usage and moved on to something much more robust and usable.

Pros

It is fairly simple to do all of the basic functions of the software. Add contacts and information, look up contacts, edit information. I really liked that there would be a red reminder at the bottom of the webpage letting you know of an upcoming appointment within 30 minutes time. There is a search bar at the top of the screen no matter what page you are on which is nice to be able to change contacts "on the fly".

Since it is web-based it is accessible from anywhere you have web access.

Cons

Redtail is almost too simple. Without enough robust features it comes in as a very simple contact manager and calendar. Since it is web based you must keep it open in your web browser at all times to have it easily accessible - BUT - most people have multiple tabs open and it is not "in-your-face" as an software application would/could be. Although there are many pros to having a web based CRM there are drawbacks as well. One being that you are automatically logged out after 30 minutes. I believe this was the highest time you could set it to and this gets old very quickly.

The app for phones really stinks too and was barely usable or helpful overall making it almost not even worth using.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Mandy M.

Great CRM for your Small Business

Used Daily for 2+ years
Reviewed on 2019/01/10
Review Source: Capterra

Pros

The team behind RedTail are always trying to improve their software based on suggestions from users. They hold trainings that travel around the country yearly so there is sure to be one near you. Unlike most software trainings, these are FUN! It's a very robust system with many detailed reports and some great search functionality too.

Cons

When changing your password (required periodically) you can't use the last THIRTEEN passwords. It says something for the security of the program but, c'mon....13?!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jeremiah F.

Not impressed by the user-interface, but the CRM serves it's function.

Used Daily for 2+ years
Reviewed on 2017/12/06
Review Source: Capterra

We are able to see detailed notes on clients, and those notes never go away.

Pros

I enjoy that all information is thoroughly saved once it's in the system. You can't accidentally or intentionally delete comments/notes on clients accounts. This is crucial in a field where we need to know what has been communicated to our clients.
This CRM allows us to produce reports that show when/where the client came in. This is an important process to understand how we should interact with clients to better serve them.

Cons

There are a lot of things I dislike with the software, especially for how much it costs.
The interface is somewhat easy to learn, but it tends to be clunky. It takes longer than I would hope to find client names in the database, and it seems the product focuses more on integrating with other companies than it does on simplicity.
Adding activities/tasks on a to-do list is something we highly value. The process of adding new tasks tends to be a little overcomplicated, and it doesn't organize well.
Using workflows for specific clients is not very easy either. We spent a lot of time developing workflows for clients, but ended up ditching it for handwritten notes! Ouch. It was quicker, more efficient, and more reliable than using the CRM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Redtail CRM Pricing

Starting from
$99/month
Pricing options
Free Trial
Subscription
Value for money

$99 per month, per database - includes 15 users.

Redtail CRM Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Reporting & Statistics

  • API
  • Calendar Management
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Electronic Payments
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Redtail CRM

Key features of Redtail CRM

  • Activity management
  • Activity scheduling
  • Activity tracking
  • Broadcast emails
  • Client & account reports
  • Contact timelines
  • Contact, lead & client management
  • Custom automations
  • Custom data exports
  • Custom fields
  • Customizable reports
  • Dashboard
  • Data change tracking
  • Record categorization & tagging
  • Reminder alerts
  • Seminar management
  • Workflow management

Benefits

  • Records can be categorized and tagged for searching, bulk editing, and targeted marketing campaigns.

  • Activities are generated and tracked automatically by configurable workflows, and automated reminders alert users to important events such as client anniversaries, birthdays, and reviews.

  • Bulk email broadcasts can be sent to groups of prospects or clients, with support for file attachments.

  • The contact record timeline provides users with an at-a-glance view of activity, metrics, accounts, notes, and data changes.

  • Redtail CRM integrates with a range of applications, including LaserApp, Riskalyze, Albridge, Morningstar, and MoneyGuidePro.

  • Redtail CRM FAQs

    Below are some frequently asked questions for Redtail CRM.

    Q. What type of pricing plans does Redtail CRM offer?

    Redtail CRM offers the following pricing plans:

    Starting from: $99/month

    Pricing model: Subscription

    Free Trial: Available

    $99 per month, per database - includes 15 users.

    Q. What are the main features of Redtail CRM?

    Redtail CRM offers the following features:

    • Activity management
    • Activity scheduling
    • Activity tracking
    • Broadcast emails
    • Client & account reports
    • Contact timelines
    • Contact, lead & client management
    • Custom automations
    • Custom data exports
    • Custom fields
    • Customizable reports
    • Dashboard
    • Data change tracking
    • Record categorization & tagging
    • Reminder alerts
    • Seminar management
    • Workflow management

    Q. Who are the typical users of Redtail CRM?

    Redtail CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Redtail CRM support?

    Redtail CRM supports the following languages:

    English

    Q. What type of pricing plans does Redtail CRM offer?

    Redtail CRM has the following pricing plans:

    Subscription

    Q. Does Redtail CRM support mobile devices?

    We do not have any information about what devices Redtail CRM supports

    Q. What other apps does Redtail CRM integrate with?

    Redtail CRM integrates with the following applications:

    ReminderCall.com

    Q. What level of support does Redtail CRM offer?

    Redtail CRM offers the following support options:

    Knowledge Base, Online Support, Phone Support