About Gladstone360

Gladstone360 is an all-in-one leisure and membership management software for leisure and sports clubs, which offers tools for managing members, marketing, scheduling, payment processing, administration, facilities, and more. The web tool aims to provide a 360 view of the business from any device, with optimization for mobile devices and tablets for management on-the-go. Gladstone360 is partnered with leisure centres, sports facilities, gyms, educational institutions, and health clubs within the UK and Ireland to manage, acquire, schedule, and take payments for leisure activities.

The Gladstone360 platform is designed to aid managers and employees within leisure centers in carrying out their day-to-day tasks, with automation opportunities and client self service to give users more time to focus on providing enhanced customer service. Tasks such as communications, reminders, class scheduling, resource allocation, reporting, and more can be automated within Gladstone360, and the self service kiosks and online portal give clients the opportunity to book their own classes, check-in to centres, pay for bookings, collect tickets, access subscription information, and more.

By combining a custom mobile app, self-service kiosks, access controls, and administrative backend tools, Gladstone360 facilitates management of the entire customer journey, and allows businesses to tailor the solution to their needs. A custom branded mobile app can be built within Gladstone360 using the MobilePro module, which can be configured to provide the features needed by customers such as booking management, news feeds, promotions, social media integration, and more. The Gladstone360 software can also be used on a tablet or integrated with kiosk software to provide a self service reception within the facility. Kiosks facilitate client self service with tools for signing in, paying for tickets, making bookings, printing tickets or wristbands, and more.

Key benefits of Gladstone360

  • Manage backend administration tasks within Gladstone360 which offers tools for processing payments, collecting debt, managing calendars, scheduling resources, validating data, and more.

  • Create a custom branded mobile app with the MobilePro module and allow customers to use the app to make bookings, view promotions, check their subscription, generate leads through social media sharing, and more.

  • Facilitate client self service through the mobile app, as well as via kiosks within the centre. Clients can make bookings, carry out payments, print tickets and wristbands, and more using the kiosk hardware, or simply by installing tablets with the Gladstone360 app.

  • Generate reports using the eyeQ business intelligence module with tools for manipulating data, designing and storing commonly used reports, querying live data, generating custom SQL queries, and exporting reports to Microsoft Excel and Adobe PDF.

  • Maintain communication with clients and members using tools such as feedback collection, personalized in-app message sending via email and SMS, and social media integration.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom, Ireland

    Supported Languages

    English

    Images

    Control access within health clubs and leisure facilities with the check-in and check-out functionality
    Create custom, branded mobile applications for business clients
    Fully customize the Gladstone360 platform to suit business needs
    Users are able to access and book classes and activities within the system
    View 5 more
    Gladstone360 video
    Gladstone360 screenshot: Control access within health clubs and leisure facilities with the check-in and check-out functionality Gladstone360 screenshot: Create custom, branded mobile applications for business clients Gladstone360 screenshot: Fully customize the Gladstone360 platform to suit business needs Gladstone360 screenshot: Users are able to access and book classes and activities within the system

    Features

    Total features of Gladstone360: 56

    • Access Controls/Permissions
    • Applications Management
    • Appointment Scheduling
    • Attendance Tracking
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Campaign Management
    • Capacity Management
    • Client Management
    • Client Portal
    • Collections Management
    • Communication Management
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Experience Management
    • Customizable Branding
    • Dues Management
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Marketing
    • Enrollments/Onboarding
    • Facility Scheduling
    • Feedback Management
    • Financial Management
    • Inventory Management
    • Marketing Automation
    • Member Accounts
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Multi-Channel Management
    • Online Booking
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Progress Tracking
    • Prospecting Tools
    • Registration Management
    • Reporting/Analytics
    • SMS Messaging
    • Scheduling
    • Self Service Portal
    • Self-Enrollment
    • Single Sign On
    • Social Media Integration
    • Social Promotion
    • To-Do List
    • Visitor Management
    • Website Integration
    • eCommerce Management

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    Reviews

    Overall rating

    4,6 /5
    (11)
    Value for Money
    4/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,8/5

    Already have Gladstone360?

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    Showing 5 reviews of 11
    Stevie P.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Future Forward Software!

    Reviewed on 2019/10/22

    We previously used several software solutions for different areas of the business, but we have been...

    We previously used several software solutions for different areas of the business, but we have been able to migrate all of these business areas into the Gladstone product suite. This has made our overall processes and management more efficient as we have all of our business streams in a single database.

    Pros

    Many of our business streams are managed within the Gladstone product suite, so it's imperative that we can access the data in as much detail as possible. The reporting functionality (eyeQ) is comprehensive and enables us to effectively analyse our business streams in a streamlined and accurate way, which benefits the entire business.

    Cons

    The initial Plus2 platform hadn't had any major developments in recent years, which was disappointing. However this was due to all of the developments that were being made to create the Gladstone 360 environment, which is being developed and improved regularly.

    Kerry F.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    G360 Views

    Reviewed on 2019/10/28

    To be fair my personal experience was somewhat challenging as our internal infrastructure was...

    To be fair my personal experience was somewhat challenging as our internal infrastructure was possibly not capable of managing the software product which led to a plethora of issues.. I feel that maybe our server capacity and internal structures should have been thoroughly vetted by both Gladstone and our IT before we ran with a software product that relied on a strong/vast server capacity. The use when everything was finally resolved (bar a couple of outstanding bugs) was brilliant.
    I will maintain, as I always do, Gladstone tech support are fantastic and were nothing but patient, understanding and helpful. You have some outstanding support staff!!

    Pros

    The ease of use - on a basic level for day to day operations this application works across all user levels from the more nervous to the most capable. Each user trained has been able to navigate around G360 with a degree of confidence.

    Cons

    The limited back office functions - the need to navigate between two systems (eg booking sheets, transferring a class) is time consuming and frustrating for front end users, there is a feeling amongst some that needing to use two systems is inefficient.

    Andrea O.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Helpful staff, system does the job

    Reviewed on 2019/10/28

    Having a proactive account manager does help, Customer executive has done all that he can to ensure...

    Having a proactive account manager does help, Customer executive has done all that he can to ensure we are using the platforms more effectively, the recommendations he has made have improved use and outputs

    Pros

    The system does support the day to day running of thy leisure facilities we operate.

    Cons

    There are many plug ins and connected platforms that do impact on the seamless processes, whilst the support teams do all that they can to help functionality this could be improved

    Martin G.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best of Breed

    Reviewed on 2019/10/28

    Gladstone are a crucial partner for tmactive in terms of our interface with the customer, staff use...

    Gladstone are a crucial partner for tmactive in terms of our interface with the customer, staff use and business analysis. I believe that they are ahead of the rest of the UK market in working that partnership for mutual benefit. I find them easy to work with, responsive and well integrated with our sector. The desire to scan the horizon looking for future requirements and engaging their customer in that process is second to none.

    Pros

    I think Gladstone software is increasingly intuitive to use and has the features and functionality required for the leisure industry. We are currently using Plus 2 with ambition to evolving to 360 in line with future need.

    Cons

    Nothing really. We are aware of advanced iterations of the current products and hope to move in the near future.

    Tracy G.
    Overall rating
    • Industry: Higher Education
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Gladstone360

    Reviewed on 2019/10/28

    Quite positive. Had a few issues due to thread needle when setting up. Look and feel of the new...

    Quite positive. Had a few issues due to thread needle when setting up. Look and feel of the new front end is good. looks easy to use and is intuitive. a bit clunky having to still use Plus 2 for booking checks etc.

    Pros

    the look and feel of the front end.
    ease of improvement through the screens
    ability to make refund/amendments without logging out someone completely and then logging in someone else with authority.
    easy customisation
    ability to multi book activities and make multiple account payments.

    Cons

    doesn't connect to the plus 2 bookings sheets
    difficulty in finding booking activities - reception team don't always know which section some items come up under - on plus2 you went to the area and it was there.
    would prefer easier access to add card/bands to accounts.
    can't get a duplicate print receipt unless changing to another screen - would be better if had the option on the EPOS screen.

    Showing 5 reviews of 11 Read all reviews

    Gladstone360 FAQs

    Below are some frequently asked questions for Gladstone360.

    Gladstone360 offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Gladstone for a pricing quote.

    We do not have any information about Gladstone360 features

    Gladstone360 has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Gladstone360 supports the following languages:

    English

    Gladstone360 supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Gladstone360 has

    Gladstone360 offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

    See all software categories found for Gladstone360.