About Comapi

Comapi is a cloud-based omnichannel communication solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, apps, and more. The omnichannel hub enables real-time engagement with conversations from any channel through a single interface.

Comapi’s real-time chat functionality supports multiple agents and teams, with customizable roles and permissions to control access, auto-assignment of inbound chats to available agents, and automated message routing to direct conversations to the correct agent or team. Chats can also be transferred between agents with a few clicks. The chat widget can be embedded directly in any website, and customized with different colors and agent images to match company branding. Multi-channel broadcasts can also be created and sent, with the ability to built targeted customer lists using profile information, and stagger the sending of broadcasts to ensure that teams are not overwhelmed with responses.

Comapi automatically creates customer profiles from inbound messages, which include publicly-available demographics pulled from the message channel. Profiles can also be imported or manually created on an individual basis. New and existing customer profiles can be merged for a full view of engagement across multiple devices and channels. All conversations with a customer, through any channel, can be viewed in a single message timeline. Comapi also generates channel reports to track send, delivery, and engagement, enables real-time and historical chat reporting, and allows users to view all message data from each channel.

Pricing starting from:

£199,00/month

  • Free Trial
  • Free
  • Subscription

Key benefits of Comapi

  • Comapi’s chat supports unlimited agents, multiple teams, and automatic chat routing, enabling instant response to customer requests from any channel.

  • Multiple teams can be created with different roles and permissions, and conversations can be directed to the correct team or member for resolution.

  • The chat widget can be customized with different colors and agent pictures to match company styles, and embedded directly into any website.

  • Multi-channel broadcast messages can be created and previewed in the message builder, with support for buttons, pictures, audio, and video.

  • Targeted customer lists can be created based on profile information, and messages can also be sent to the entire contact database, with the ability to stagger sending so that agents are not overwhelmed with responses.

  • Devices

    Business size

    S M L

    Markets

    United States, United Kingdom

    Supported Languages

    English

    Pricing starting from:

    £199,00/month

    • Free Trial
    • Free
    • Subscription

    Images

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    Features

    Total features of Comapi: 29

    • API
    • Assignment Management
    • Chat
    • Communication Management
    • Contact Database
    • Contact History
    • Customer Segmentation
    • Customizable Templates
    • Data Filtering
    • Data Import
    • Email Integration
    • Email Templates
    • Filtered Views
    • Frequency-based Tasks
    • History Tracking
    • Instant Messaging
    • Mailing List Management
    • Personalized Profiles
    • Real Time Reporting
    • Real Time Updates
    • Receiving
    • Reporting & Statistics
    • Retention Management
    • SMS Integration
    • Social Media Integration
    • Unsubscribe Database
    • WYSIWYG Editor
    • Website Integration
    • Widgets

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Comapi?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 1 review
    Jamie D.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Comapi has fit into our business as usual process with simplicity and has increased client...

    Reviewed on 2018/07/18

    The software allows us to have a seamless interaction with our customers and also allowed us to...

    The software allows us to have a seamless interaction with our customers and also allowed us to transfer across from our previous online chat facility to deliver, one interface for our staff to engage with clients.

    Pros

    the user interface is really simple to use and is easy to train staff on. The cut over from Dynmark to Comapi couldn't have been simpler and the support we received from the team allow for a very smooth transition.

    Cons

    currently the software meets our requirements but the improved integration with Whatsapp would significantly improve our engagement with our customers.

    Comapi FAQs

    Below are some frequently asked questions for Comapi.

    Comapi offers the following pricing plans:

    • Starting from: £199,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Hub pricing: Developer: free Essential: £199/month or £1992/year. Business: £499/month or £4992/year. Professional: £999/month or £9996/year. Enterprise: contact Comapi for pricing information. Contact pricing: Team: £149/month or £1500/year. Business: £249/month or £2520/year. Enterprise: contact Comapi for pricing information.

    Comapi offers the following features:

    • Audience builder
    • Batch communications
    • Channel reports
    • Chat auto-assignment
    • Chat transfer
    • Custom retention periods
    • Customer profiles
    • Customizable chat widget
    • Message builder
    • Message routing
    • Message timeline
    • Multi-channel communications
    • Opt-in management
    • Real-time & historical reporting
    • Staggered sending
    • Targeted contact lists

    Comapi has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Comapi supports the following languages:

    English

    Comapi supports the following devices:

    Android

    Comapi integrates with the following applications:

    Facebook, SALESmanago, Twitter

    Comapi offers the following support options:

    Phone Support, Online Support, Knowledge Base, Forum

    Related categories

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