ABC Ignite
About ABC Ignite
ABC Ignite is the premier software solution partner for the fitness industry with over 40 years of proven industry knowledge and technology for the people who move fitness forward.
IGNITE is comprised of six modules: Membership, Insights, Operations, Commerce, Sales, and Engagement. This flexible, scalable and intuitive solution addresses all the jobs to be done in a club and simplifies the business of fitness for club owners, operators, and staff.
IGNITE Membership includes all the solutions needed to successfully and efficiently manage a club's memberships. The new Club Home page provides all details from a member's profile in one screen. Intuitive and user-friendly with quick access options, IGNITE Membership allows staff to multi-task while focusing on providing the best service to members. Integrated with IGNITE Insights, owners and operators have access to actionable insights through visualized dashboards and reports to better understand their member and business.
IGNITE Operations helps a club share information within the club, sell club items with ease, schedule and sell classes and other events, and manage employees. IGNITE Operations and Membership work hand-in-hand and, being intrinsically connected with ABC's new IGNITE Commerce billing and payments engine, provide the most powerful club management solution in the industry.
IGNITE Sales is a sales team enablement and lead management solution that enables clubs to grow their membership and surpass sales goals using a disciplined approach. Sales teams can create automated and trigger-based communications to capture, nurture and convert prospective members and identify and manage upsell opportunities for member retention. Improve the overall sales performance and maximize revenue potential with IGNITE Sales.
IGNITE Engagement is a club branded app that both members and trainers love to use. Members value the convenience of a single app experience to manage their Total Fitness Experience from class and appointment booking and account management to tracking their goals, workouts, habits, nutrition and more. Trainers delight in creating highly curated member experiences providing workouts accessible from anywhere, fitness and lifestyle habits, nutritional guidance, and accountability through regular communications. Build long-lasting relationships at a scale that has never been achievable, making the club essential to the members' fitness journey.
Deploying IGNITE as an integrated suite gives gym owners and operators complete control of their businesses and improves member lifetime value.
Key benefits of ABC Ignite
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Positive - Allows us to accomplish our business objectives
Reviewed on 2018/03/09
I was able to manage the business better with reporting. / Able to track members payments and feel...
I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members.
Pros
I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market.
Cons
It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The biggest and most experienced - bigger is not always better.
Reviewed on 2022/05/10
Overall they were a B+. Stable software, great up-time and availability, good reporting. For our...
Overall they were a B+. Stable software, great up-time and availability, good reporting. For our single gym the price was pretty steep and when we renewed they did not have any options. Ultimately we found a system that met our needs at a much lower cost for the software and CC fees.
Pros
It is a very stable platform with great reporting capabilities. It manages members and payments seamlessly. Although it should since it is the bread and butter of the software.
Customer support was 24-7 and fantastic. Very quick to respond and very knowledgeable.
Cons
The stable platform is based on an older technology so customizations or changes are very difficult. Upgrades were promised based on a new browser based system but they were delayed endlessly. The browser is just a "skin" over the legacy system.
It worked for our small 24-7 so this is not really a criticism, just a fact if you are looking for cutting edge technology.
The monthly fees were high and they had add on fees for processing and "system maintenance" fees
Reasons for Switching to ABC Ignite
We inherited ABC, but did renew for two terms.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
ABC Blows, don't waste your time
Reviewed on 2023/12/21
I hope they go bankrupt. This is the absolute worst company I've ever worked with
I hope they go bankrupt. This is the absolute worst company I've ever worked with
Pros
absolutely nothing. I hate this company with the fire of a billion white hot burning suns
Cons
I can't hit just one thing. It's the entire program. Constantly screwing up our memberships, not turning off fobs, I have had to completely redo accounts, call center isn't even in the United States...you get an Asian lady named "[sensitive content hidden] ".....yeah right, [sensitive content hidden] ......members are left outside due to fobs not working on current accounts, call center tells them they don't exist.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support and Resources Are Endless!
Reviewed on 2020/07/10
With the busy club environment and wearing many hats ABC's technical and client management team...
With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy.
Pros
The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings.
Cons
In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Utilized DataTrak in health club setting for membership base.
Reviewed on 2017/11/10
Pros
DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.
Cons
The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.
ABC Ignite FAQs
Below are some frequently asked questions for ABC Ignite.Q. What type of pricing plans does ABC Ignite offer?
ABC Ignite offers the following pricing plans:
- Starting from: US$0.01
- Free Trial: Not Available
Contact ABC for detailed pricing information.
Q. Who are the typical users of ABC Ignite?
ABC Ignite has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ABC Ignite support?
ABC Ignite supports the following languages:
English
Q. Does ABC Ignite support mobile devices?
ABC Ignite supports the following devices:
Q. What other apps does ABC Ignite integrate with?
ABC Ignite integrates with the following applications:
InTouch CRM, Perkville
Q. What level of support does ABC Ignite offer?
ABC Ignite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Club Management Software
