DataTrak

DataTrak

Gym management software

3.9/5 (25 reviews)

DataTrak Overview

DataTrak is a web-based club management software designed to help the health and fitness industry centralize and manage member, employee and financial data with member check-in, electronic records, schedule management, employee management, POS, inventory management, reports, and more. DataTrak gives quick and central access to all club information, allowing users to access all club information instantly online from any internet-enabled device, including desktops, laptops, tablets and mobiles.

DataTrak enables users to manage prospective members, mobile club management sales and electronic agreement entry with mobile sign-up and enrollment forms, marketing campaign tracking tools and digital signatures. DataTrak also offers member check-in, alongside biometric fingerprint check-in, with fingerprint, barcode key tag, key fob, pin code and biometrics support. Member management and electronic member documents allow users to manage club memberships and update member information in real time, as well as store documents with paperless files for cancellations, freezes and waivers.

POS (point of sale) and inventory management technology enables users to track petty cash and ring up items by barcode, buttons or search, plus view and return items from previous sales. Users can also create catalog items, control stock, and track vendors and unit cost. DataTrak’s schedule management tools allow users to manage departmental calendars, verify class attendance and appointments, and track services, classes and sales opportunities effectively. To enhance user productivity, DataTrak allows users to send automated event reminders via email/text. DataTrak’s employee management tools enable users to create, view and manage employee data. Other DataTrak features include dashboards and reports, gift card management, locker management, disaster recovery, PCI compliance, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

DataTrak Reviews

Overall rating
3.9/5
72% positive reviews
9
Excellent
9
Very good
4
Average
2
Poor
1
Terrible
Samantha R.

Solid base but in need of an upgrade!

Used Daily for 2+ years
Reviewed on 2018/10/10
Review Source: Capterra

Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros

There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons

I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Samuel M.

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros

The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons

It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Utilized DataTrak in health club setting for membership base.

Used Daily for 2+ years
Reviewed on 2017/11/10
Review Source: Capterra

Pros

DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons

The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Karen R.

Absolutely love the system and most of all the support.

Used Daily for 2+ years
Reviewed on 2018/03/15
Review Source: Capterra

Great reporting, Easy to use, Very easy to convert from old system, Minimal headaches, Password changes great for compliance

Pros

Easy to navigate and easy to get with we need. I think the best part of the system is the support and the responsiveness of the support team.

Cons

The only con is that we have to input classes into datatrak for the app. These classes are free but it is how it works.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christopher M.

Awesome experience. I have used ABC for years and it only gets better.

Used Daily for 2+ years
Reviewed on 2017/11/22
Review Source: Capterra

Pros

ABC helps me manage all my members and helps me stay tuned into other clubs members as well. The Note taking ability is the biggest pro for ABC and customer relations.

Cons

I dislike in certain sections like doing member cancellations or freezes you cannot go back in forth through tabs to retrieve information and save what you have filled on the e document also.

Rating breakdown

Value for Money
Ease of Use
Customer Support

DataTrak Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ABC Financial Services for detailed pricing information.

DataTrak Features

  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking

  • Attendance Management
  • Automatic Reminders
  • Billing & Invoicing
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • Website Integration

Additional information for DataTrak

Key features of DataTrak

  • Access control
  • Accounting management
  • Application management
  • Appointment management
  • Attendance tracking
  • Automated alerts
  • Automated payroll
  • Automatic renewals
  • Barcode key tags
  • Biometric fingerprint check-in
  • Booking management
  • Check-in manager
  • Class management
  • Conversion rate monitoring
  • Custom reports
  • Customizable templates & payment plans
  • Dashboards
  • DataTrak Spanish
  • Departmental calendar management
  • Disaster recovery
  • Document management
  • Dues management
  • Electronic agreement entry
  • Electronic records
  • Electronic signature capture
  • Email agreements
  • Email receipt
  • Email/text reminders
  • Employee availability tracking
  • Employee management
  • Employee or departmental level security
  • Employee portal
  • Gift card management
  • Goal setting / tracking
  • Graphs & charts
  • Invoice management
  • Kids management
  • Locker management
  • MICROS integration
  • MYiCLUBonline
  • Marketing campaign tracking
  • Member directory
  • Member facing event enrollment
  • Member portal
  • Membership management
  • Mobile club management sales
  • PCI DSS compliance
  • Payment processing
  • Permission management
  • Petty cash tracking
  • Phone/tablet app
  • Point of sale (POS)
  • Prioritizing
  • Progress tracking
  • Promotions management
  • Prospective member management
  • Real time data
  • Recurring billing
  • Registration management
  • Report management
  • Schedule management
  • Scheduled reporting
  • Search functionality
  • Service, class & sales opportunity tracking
  • Sign-up & enrollment management
  • Stock management
  • Timesheets
  • UPC label printing
  • Vendor tracking

Benefits

  • DataTrak supports quick and secure member check-in options via biometric fingerprint and barcode key tag, key fob, pin code or name search.
  • Electronic member documents and signature capture enable users to store signed paperless forms and agreements for cancellations, freezes and waivers.
  • DataTrak’s scheduling tools enable users to track services, classes and sales opportunities as well as class attendance and appointments accurately online. DataTrak supports multiple calendars and locations management.
  • An employee portal gives staff members the flexibility to schedule or cancel appointments and identify hours of availability on their own via web or mobile portals.
  • The DataTrak dashboard provides a snapshot of the user’s daily, weekly and monthly goals, allowing them to track their progress with simple graphs and charts.

  • DataTrak FAQs

    Below are some frequently asked questions for DataTrak.

    Q. What type of pricing plans does DataTrak offer?

    DataTrak offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact ABC Financial Services for detailed pricing information.

    Q. What are the main features of DataTrak?

    DataTrak offers the following features:

    • Access control
    • Accounting management
    • Application management
    • Appointment management
    • Attendance tracking
    • Automated alerts
    • Automated payroll
    • Automatic renewals
    • Barcode key tags
    • Biometric fingerprint check-in
    • Booking management
    • Check-in manager
    • Class management
    • Conversion rate monitoring
    • Custom reports
    • Customizable templates & payment plans
    • Dashboards
    • DataTrak Spanish
    • Departmental calendar management
    • Disaster recovery
    • Document management
    • Dues management
    • Electronic agreement entry
    • Electronic records
    • Electronic signature capture
    • Email agreements
    • Email receipt
    • Email/text reminders
    • Employee availability tracking
    • Employee management
    • Employee or departmental level security
    • Employee portal
    • Gift card management
    • Goal setting / tracking
    • Graphs & charts
    • Invoice management
    • Kids management
    • Locker management
    • MICROS integration
    • MYiCLUBonline
    • Marketing campaign tracking
    • Member directory
    • Member facing event enrollment
    • Member portal
    • Membership management
    • Mobile club management sales
    • PCI DSS compliance
    • Payment processing
    • Permission management
    • Petty cash tracking
    • Phone/tablet app
    • Point of sale (POS)
    • Prioritizing
    • Progress tracking
    • Promotions management
    • Prospective member management
    • Real time data
    • Recurring billing
    • Registration management
    • Report management
    • Schedule management
    • Scheduled reporting
    • Search functionality
    • Service, class & sales opportunity tracking
    • Sign-up & enrollment management
    • Stock management
    • Timesheets
    • UPC label printing
    • Vendor tracking

    Q. Who are the typical users of DataTrak?

    DataTrak has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does DataTrak support?

    DataTrak supports the following languages:

    English

    Q. What type of pricing plans does DataTrak offer?

    DataTrak has the following pricing plans:

    Subscription

    Q. Does DataTrak support mobile devices?

    We do not have any information about what devices DataTrak supports

    Q. What other apps does DataTrak integrate with?

    DataTrak integrates with the following applications:

    InTouch, Netchex, Perkville

    Q. What level of support does DataTrak offer?

    DataTrak offers the following support options:

    Online Support, Phone Support