CommUnity
About CommUnity
CommUnity is a must-have for the modern member-based organization that wants to foster lasting member relationships, both with fellow members and with the organization. Our software allows you to easily host a branded, dedicated site that extends your ability to deliver member value through peer-to-peer digital interactions and communication via forums, shared interest groups, gamification, multimedia and online alerts, thus boosting member loyalty and retention.
Our modern and intuitive collaboration platform has been built and enhanced specifically for the needs of staff and stakeholders of associations, chambers of commerce, clubs, societies, volunteer organizations, and other nonprofits. With deep feature functionality, CommUnity is also highly configurable so customers can drive value in the areas that are most important to them without having to pay for costly customization. Finally, Community’s client support is highly reliable and consistently accessible to ensure clients experience long-term success.
CommUnity is the heartbeat of our clients’ associations, chambers of commerce, charities, clubs, societies, and other nonprofit organizations.
Key benefits of CommUnity
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Reviews
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- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Personify- A go to product
Reviewed on 2021/08/22
Overall it has been really helpful and easy to work daily on this. It has made the work simple to...
Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly
Pros
A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.
Cons
Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very solid platform
Reviewed on 2018/06/25
Connecting our supporters to each other and allowing them to post and share resources to each other.
Connecting our supporters to each other and allowing them to post and share resources to each other.
Pros
The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.
Cons
The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Loved our project manager | Disliked the admin user experience
Reviewed on 2018/03/07
Served it's purpose for the organization's online community at the time, but would choose a...
Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.
Pros
It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now.
I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.
Cons
I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting!
I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles.
I'm thankful for our great PM because the community wouldn't have survived otherwise!
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Maximized Engagement Opportunities for Members
Reviewed on 2021/08/03
Personify Community allows us to engage our members wherever they are whenever they want, which...
Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19.
Pros
This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".
Cons
Integrations with other products are limited.
Alternatives Considered
Higher Logic ThriveReasons for Switching to CommUnity
Customization and P360- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Satisfied: 6 years and counting
Reviewed on 2019/10/21
Among many benefits, the reduction of individualized emails has given our team more time to focus...
Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.
Pros
Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.
Cons
I would like to see improvements on how notification settings are managed throughout the community.
CommUnity FAQs
Below are some frequently asked questions for CommUnity.Q. What type of pricing plans does CommUnity offer?
CommUnity offers the following pricing plans:
- Starting from: US$2,500.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is designed based on organization size and budget. Contact Personify Community directly for custom pricing information for your organization.
Q. Who are the typical users of CommUnity?
CommUnity has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CommUnity support?
CommUnity supports the following languages:
English
Q. Does CommUnity support mobile devices?
CommUnity supports the following devices:
Q. What other apps does CommUnity integrate with?
CommUnity integrates with the following applications:
Blackbaud CRM, Blackbaud Luminate Online, MemberClicks, ThreeSixty, WildApricot
Q. What level of support does CommUnity offer?
CommUnity offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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