Maestro PMS

4.3 (23)
Write a Review!
cloud PMS & on-premise PMS, browser & windows hotel software

About Maestro PMS

Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience.


Key benefits of Maestro PMS

  • Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database.
  • Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment.
  • Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales & catering, spa & activities, Xpress wireless check-in (iPad), retail & fine dining POS, plus guest experience management for satisfaction feedback and evaluation.
  • An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc.
  • Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue.

  • Images

    Maestro PMS Software - 1
    Maestro PMS Software - 2
    Maestro PMS Software - 3
    Maestro PMS Software - 4
    Maestro PMS Software - 5
    View 5 more
    Maestro PMS Software - 1
    Maestro PMS Software - 2
    Maestro PMS Software - 3
    Maestro PMS Software - 4
    Maestro PMS Software - 5

    Not sure about Maestro PMS? Compare with a popular alternative

    Maestro PMS

    4.3 (23)
    VS.
    Highly reviewed

    Starting Price

    US$25,000.00
    one-time
    R 25.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    46
    183

    Integrations

    5
    15

    Ease of Use

    3.8 (23)
    4.3 (138)

    Value for Money

    4.2 (23)
    4.4 (138)

    Customer Service

    4.3 (23)
    4.6 (138)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Semper

    4.3
    #1 Alternative to Maestro PMS
    Semper is a complete hospitality solution with modules for property management, conference management, reservations,...

    Cloudbeds

    4.4
    #2 Alternative to Maestro PMS
    Check-in and check-out guests using an attractive drag-and-drop interface. Availability is automatically synced with...

    Medallia Concierge

    4.6
    #3 Alternative to Maestro PMS
    Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with...

    Hostaway

    4.8
    #4 Alternative to Maestro PMS
    With Hostaway you can manage unlimited rental channels like Airbnb, Booking.com, Vrbo, Tripadvisor, Expedia, etc, it's...

    Reviews

    Overall rating

    4.3 /5
    (23)
    Value for Money
    4.2/5
    Features
    4/5
    Ease of Use
    3.8/5
    Customer Support
    4.3/5

    Already have Maestro PMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 23
    Chris
    Chris
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fantastic customer support drives feature rich PMS

    Reviewed on 2017/10/18

    Pros

    The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

    Cons

    As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

    Ryan
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Used it for 7 years

    Reviewed on 2019/02/18

    I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the...

    I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

    Pros

    Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much.

    What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly.

    When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy.

    Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms.

    I could go on. It is a very solid PMS program and I would use it again.

    Cons

    The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

    Madison
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Maestro PMS

    Reviewed on 2019/07/02

    Pros

    I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

    Cons

    The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

    Response from NORTHWIND

    Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

    Erin
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Maestro Review

    Reviewed on 2019/07/12

    Over all, we like using Maestro PMS.

    Over all, we like using Maestro PMS.

    Pros

    Transaction details, Customer Support, Auditing Reports

    Cons

    Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

    Response from NORTHWIND

    Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

    Andy
    Overall rating
    • Industry: Hospitality
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Top Notch System and Service

    Reviewed on 2019/08/02

    Pros

    The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

    Cons

    Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

    Response from NORTHWIND

    Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

    Showing 5 reviews of 23 Read all reviews

    Maestro PMS FAQs

    Below are some frequently asked questions for Maestro PMS.

    Maestro PMS offers the following pricing plans:

    • Starting from: US$25,000.00/one-time
    • Free Trial: Not Available

    Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

    Maestro PMS has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Maestro PMS supports the following languages:

    English

    Maestro PMS supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Maestro PMS integrates with the following applications:

    Book4Time, Ivy Experience Suite, ResortCleaning, Tripleseat, Whistle Messaging

    Maestro PMS offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Maestro PMS.