BananaDesk

Online front desk platform for hostels, B&Bs & small hotels

About BananaDesk

BananaDesk is a complete cloud-based front desk and property management solution for hostels which is designed to simplify operations by providing tools for managing booking channels, reservations, rates and availability, guest accounts, check-ins, add-ons and upselling, taxes, and more. Integrations with Booking.com, Hostelworld, and Facebook allow users to manage reservations from third-party booking channels, in addition to those made through the optional built-in booking engine.

BananaDesk is suitable for hostels which offer both dorms and private rooms, with support for both per-room and per-bed pricing. Reservations can be imported from connected channels, including Hostelworld and Booking.com, and rates and availability are automatically updated across all connected sites when they are changed in BananaDesk. Users are automatically alerted via email when there is the possibility of overbooking from any of their channels. BananaDesk also offers an optional booking engine with unique property URLs, property photos and descriptions for guests to book direct.

BananaDesk’s dashboard allows users to organize guest accounts and shows the front desk at-a-glance. Users can check the total reservations, occupied rooms, current guest account balances, and all the extras purchased by guests. Add-on products and services, such as tours, activities, bike rentals, towels, food and drink, and more can be sold to guests. Users can manage a range of taxes for the different rooms and extras offered. BananaDesk also supports multiple user accounts, allowing users to invite their team and manage permissions.

Key benefits of BananaDesk

  • BananaDesk integrates with Booking.com, Hostelworld, and Facebook, allowing users to manage bookings made through different channels in addition to those made through the optional integrated booking engine.

  • The cloud-based solution allows users to access their front desk from anywhere, regardless of location.

  • Users can manage sales of activities, tours, bike rentals, food and drink, and any other kind of add-on product or service.

  • The click-and-drag interface allows users to manage and update reservations, including changing rooms and extending stays.

  • Guest accounts include at-a-glance information on reservations, occupied rooms, purchased extras, and current balance.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, Germany, Brazil, Mexico

    Supported Languages

    English, Spanish

    Images

    Users can manage reservations, guests, check-ins, extras, and more with BananaDesk
    Guests, operations, and marketing can be analyzed
    Users can search for guests to view guest accounts
    View 4 more
    BananaDesk video
    BananaDesk screenshot: Users can manage reservations, guests, check-ins, extras, and more with BananaDesk BananaDesk screenshot: Guests, operations, and marketing can be analyzed BananaDesk screenshot: Users can search for guests to view guest accounts

    Features

    Total features of BananaDesk: 20

    • Automatic Backup
    • Automatic Notifications
    • Availability Management
    • Billing Rate Management
    • Booking Management
    • Calendar Management
    • Channel Management
    • Data Import/Export
    • Data Synchronization
    • Drag & Drop Interface
    • Email Alerts
    • Email Integration
    • Multi-Channel Management
    • Online Booking Integration
    • PCI DSS Compliance
    • Real Time Updates
    • Room Booking
    • Third Party Integration
    • URL Customization
    • User Management

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    Reviews

    Overall rating

    4,7 /5
    (62)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,8/5
    Customer Support
    4,7/5

    Already have BananaDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 62
    Justin N.
    Overall rating
    • Industry: Hospitality
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Amazing site to use

    Reviewed on 2019/08/06

    Pros

    Our hotel starting using this for 3rd party reservation and it has been amazing. Very easy to use and look at guest booking and modify payments if i need to.

    Cons

    There is nothing wrong with this software. Easy to use! No complaints

    Dhruv T.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best software for small/medium properties, trust me I've looked!

    Reviewed on 2019/05/07

    I've been using banadesk across 3 properties and for the last 4 years. They're fantastic and...

    I've been using banadesk across 3 properties and for the last 4 years. They're fantastic and consistent. All my teams have loved using it and have sometimes even requested me to go back to banana desk when we started using other softwares.
    A few additional features like the ones mentioned above would be great, but I hear they're working on adding them. I've used products that have all these functionalities and they are helpful, however, I always ended up coming back to banadesk because of its ease of use. If they added a few more functionalities, banana desk would be way above the rest.

    Pros

    Banadesk is as close as it comes to being the perfect balance between- ease of use, affordability, efficiency and reporting.
    Their customer service is one of the best I've come across
    Very easy for new members of the team to pick up
    Works great even when the internet connection isn't the best
    The interface is genius. Intuitive, all the basic functions present and very difficult to mess up.

    Cons

    Some higher end functions would be highly appreciated and I'd be willing to pay extra for them. Things like automated emails to guests, a phone app to quickly check and update bookings, automatic rate changes depending on real time occupancy.

    Mariana N.
    Overall rating
    • Industry: Aviation & Aerospace
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Easy for a little hotel

    Reviewed on 2019/04/23

    Its easy and simple. However for some things is too simple. Things i dont like and you need to...

    Its easy and simple. However for some things is too simple. Things i dont like and you need to improve:
    1- If the hotel is full and i need to make room changes, for instance: a couple in room 1 change it for a couple in room 4, i have to make room on room 1 to put 4 but i DONT KNOW WHERE TO HANG the couple of room 1 meanwhile....this is a problem.
    2- In the case i am doing many movements of rooms of a group, for instance, put Smith x Garcia, then i want to put Trump on Bush room, i start doing movements, in the case i make a mistake on the dates i drop the reservation, the system doesn't alert anything...like "are you sure you want to move Trump to 1st may"? If the original dates were others...how can i tell i am not making wrong? Once you drop the reservation on a wrong date, you want to check, and dates inside the detail have changed!!!! without alerting anything....So that could be a super mess...
    3- The system doesn't import rate conditions.
    4- If i create a grupal reservation "adding passengers" to a main one, and once the group check in, i cannot check out only one room a night before. Also, if i add a night in the future to a main reservation, once they leave the hotel for the first time, it doest allow me to check out them in the system until they check out for the last time.

    Pros

    Its easy and very simple to handle. Very easy to teach how to use it.

    Cons

    The movements i need to make are slow.
    If you make an error it doesn't prevent it.

    Zaeem M.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent PMS Software for Hostels

    Reviewed on 2019/05/23

    We use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is...

    We use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is very responsive to any questions and can even be reached via a chat window. Getting Bananadesk up and running was very easy and it integrates well with our channel manager, MyAllocator.

    Pros

    - Drag and drop nature of the calendar
    - Simple, intuitive interface of the reservation view
    - Very easy to move bookings around
    - Searching bookings and transactions is quick and easy
    - Very cost effective

    Cons

    - A little fiddly to change rates quickly, for short periods
    - No immediate count of occupancy in the calendar
    - No revenue management options

    Carolina S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Wouldn not change it at this point.

    Reviewed on 2019/03/24

    I have been working with bananadesk for 5 years already and i am happy with them. Although there is...

    I have been working with bananadesk for 5 years already and i am happy with them. Although there is a lot of things they can still add, i am confident they are working on it. Is a very easy system to teach and to work with. We got to them after using pen and paper so they were lifesavers for us.

    Pros

    - It is very user friendly.
    - Easy to move guests around if they change rooms.
    - Makes distribution for groups very easy to see and change if needed.
    - Dashboard helps a lot.
    - They have help me changing little things like not letting my staff do checkins (or checkouts) if there is a balance. They do try to help personalizing stuff if needed.

    Cons

    - Is very easy to get duplicates in my guests database. (same person with 3 different records).
    - Not being able to use a private room as a dorm if needed.
    - I wish i could use their channel manager but it does not allow to change rates in different channels [yet] so this stops us for now.
    - It would be great if i could keep a better track of my physical inventory in the system.

    Showing 5 reviews of 62 Read all reviews

    BananaDesk FAQs

    Below are some frequently asked questions for BananaDesk.

    BananaDesk offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Front Desk Platform: starting from $29/month (billed monthly) or $24/month (billed annually); pricing dependent on maximum capacity. Booking Engine: 4% per booking.

    BananaDesk offers the following features:

    • Automatic availability & rate updates
    • Automatic email alerts
    • Automatic reservations import
    • Booking channel integrations
    • Booking management
    • Channel management
    • Data backups every 5 minutes
    • Data export to Excel
    • Drag-and-drop scheduling
    • Extras & add-on sales
    • Guest emailing
    • No-show protection
    • Online booking
    • Online property distribution
    • Per-room and per-bed rates
    • Reservations calendar
    • Room descriptions & photos
    • Unique property URLs

    BananaDesk has the following typical customers:

    Small Business, Mid Size Business

    BananaDesk supports the following languages:

    English, Spanish

    We do not have any information about what devices BananaDesk supports

    BananaDesk integrates with the following applications:

    Facebook

    BananaDesk offers the following support options:

    Phone Support, Online Support

    Related categories

    See all software categories found for BananaDesk.