Userback

Collect fast visual feedback from any website or design.

About Userback

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, HipChat, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat (HipChat/Slack/Hangouts) and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and buy browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Key benefits of Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Images

    Easily collect feedback from any website or application with video and annotated screenshots.
    Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.
    Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues.
    Save time by customizing workflows and integrate Userback with tools that you already use.
    Userback helps you collect fast visual feedback from any webpage and design.
    View 6 more
    Userback video
    Userback screenshot: Easily collect feedback from any website or application with video and annotated screenshots. Userback screenshot: Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage. Userback screenshot: Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues. Userback screenshot: Save time by customizing workflows and integrate Userback with tools that you already use. Userback screenshot: Userback helps you collect fast visual feedback from any webpage and design.

    Features

    Total features of Userback: 21

    • API
    • Automatic Notifications
    • Bug Tracking
    • Categorization
    • Collaboration Tools
    • Commenting
    • Customizable Branding
    • Email Notifications
    • Feedback Collection
    • Feedback Management
    • Filtered Views
    • Issue Tracking
    • Multi-Department / Project
    • Multiple Projects
    • Prioritizing
    • Productivity Reporting
    • Projections
    • Real Time Analytics
    • Tagging
    • Third Party Integration
    • Widgets

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    Reviews

    Overall rating

    4,7 /5
    (19)
    Value for Money
    4,9/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have Userback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Leonardo W.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stop the Come and Back Madness. Move to Userback

    Reviewed on 2019/07/18

    Pros

    I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/

    With Userback, here is the workflow.

    1) You install the snippet,
    2) Send the link to the customer,
    3) The customer takes notes on the screen,
    4) You review the notes,
    5) Userback will automatically upload to your project management tool, like Basecamp.

    It's super simple to use, and even customers that are clueless about technology will thank you.

    Make the switch, at eikonikos, we love it!

    Cons

    I can't point anything negative, maybe, I would request the team to add more integrations.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Clients love it

    Reviewed on 2020/08/07

    Pros

    A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

    Cons

    No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

    Serena L.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Silky Smooth UX for both Users and Implementers

    Reviewed on 2019/04/13

    Thumbs up

    Thumbs up

    Pros

    Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

    Cons

    For the features and price, we've nothing bad to complain about :)

    Paul B.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Save all the emails

    Reviewed on 2020/07/19

    I can't imagine not having the service going forward.

    I can't imagine not having the service going forward.

    Pros

    Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.

    Cons

    At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Life Is Easier With Userback

    Reviewed on 2019/08/01

    Experience has been excellent. Although I have had to show some clients how to use the widget, once...

    Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

    Pros

    As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

    Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

    Cons

    While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

    Showing 5 reviews of 19 Read all reviews

    Userback FAQs

    Below are some frequently asked questions for Userback.

    Userback offers the following pricing plans:

    • Starting from: US$9,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Basic $9/month (billed monthly) or $8/month (billed annually). Standard: $39/month (billed monthly) or $34/month (billed annually). Growth: $79/month (billed monthly) or $69/month (billed annually). Premium: Contact us to tailor a plan for your needs.

    Userback offers the following features:

    • API
    • Automatic notifications
    • Commenting
    • Customizable widget branding
    • Feedback activity analytics
    • Feedback collection
    • Feedback prioritization
    • Feedback tagging
    • Feedback widget
    • Multi-project support
    • Project management & bug tracking integrations
    • Screenshot capture

    Userback has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Userback supports the following languages:

    English

    We do not have any information about what devices Userback supports

    Userback integrates with the following applications:

    Asana, Basecamp, Basecamp, GitHub, Jira, Slack, Teamwork, Trello, Wordpress, monday.com

    Userback offers the following support options:

    Knowledge Base, Online Support, Video Tutorials

    Related categories

    See all software categories found for Userback.