Promoter.io

Net Promoter Score & customer experience management software

About Promoter.io

Promoter.io’s Net Promoter System software is a cloud-based Net Promoter Score (NPS) solution which allows businesses to capture customer feedback and assess the loyalty of customer relationships. The platform is designed to measure customer sentiment and predict future customer behavior, with the aim of driving growth and reducing customer churn. Promoter.io offers users a guided best-practice approach to utilizing NPS for their business.

With Promoter.io, users can schedule NPS surveys to send out to customers. Drip, recurring, and lifecycle scheduling schemes are supported. Customer lists can be managed and segmented for different NPS campaigns, and support for a wide range of languages allows users to survey their global customer base. Users can review and respond to feedback from individual customers, with trend tagging, internal notes, and pre-formatted responses. Users can also define alert scenarios to automate team notification when feedback meeting certain criteria is received.

Promoter.io includes an NPS dashboard which lets users track customer sentiment over time, mean scores, revenue risk, and more. Multiple campaigns can be run for separate brands or product lines to keep all data separated. Historical customer sentiment can be tracked to analyze the impact of product and marketing initiatives, and data can be exported at any time. Trends can be uncovered and analyzed, with users able to create and save customer segments to filter data. Keyword analysis through natural language processing (NLP) provides insight into common themes from customer feedback.

Key benefits of Promoter.io

• A wide range of languages are supported, allowing companies to survey their global customer base.

• Multiple campaigns can be set up to manage and organize customer feedback for different brands or products.

• Historical customer sentiment can be tracked to provide insight into the impacts of product and marketing initiatives.

• Users can review and respond to feedback from individual customers, and utilize pre-formatted replies for recurring issues.

• Scenarios can be defined by users to generate automated alerts when new customer feedback meets selected criteria.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Promoter.io's NPS surveys can be answered by customers on desktop or mobile
Users can view keyword analysis reports
Promoter.io allows users to follow-up with customers in real time
Dashboards provide users with an overview of customer sentiment
View 5 more
Promoter.io video
Promoter.io screenshot: Promoter.io's NPS surveys can be answered by customers on desktop or mobile Promoter.io screenshot: Users can view keyword analysis reports Promoter.io screenshot: Promoter.io allows users to follow-up with customers in real time Promoter.io screenshot: Dashboards provide users with an overview of customer sentiment

Features

Total features of Promoter.io: 25

  • API
  • Activity Dashboard
  • Analytics
  • Campaign Management
  • Commenting
  • Customer Segmentation
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Feedback Collection
  • Feedback Management
  • History Tracking
  • Multi-Language
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis

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Reviews

Overall rating

3,8 /5
(6)
Value for Money
3/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
3,6/5

Already have Promoter.io?

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Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Learn who are your promoters in an automated way

Reviewed on 2018/12/11

Pros

I do like the ease of use of the interface of the application. A big plus is the API and Zapier integration that allows me to automatically send queries to users when they perform a specific event on our website.

Cons

I think that the feedback management capabilities could be improved a bit allowing you to see the history of the feedback that each customer has left.

Danica N.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The software is pretty easy to use and has a lot of options when it comes to viewing the data.

Reviewed on 2018/05/04

Pros

It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.

Cons

The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Looks nice, does the job, but nothing more

Reviewed on 2019/02/24

We send NPS surveys to our customers after they have received their order. The data we collect in...

We send NPS surveys to our customers after they have received their order. The data we collect in Promoter is then being pushed to our own Data Warehouse, so we don't really use the tool a lot. It works on the background.

Pros

The system gives a clear overview of all the ratings that come in. It all looks nice and clean.

Cons

The system is mainly made to be used soletary in Promoter. However, in our company we use many more systems (for example for communication with our customers). If that's the case, all the functionalities in Promoter that enable communication with the customer are redundant. We can't just switch for NPS reviews to another communication tool.

Also, there are some data insights/visualisations that look nice but don't really add value. Like the AI based feedback analysis. Sounds nice but in the end, many words that don't make sense are being shown. And the other words are saying nothing. It would be better to have technology to analyse feedback in depth.

Libby A.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great data views

Reviewed on 2018/09/07

Pros

Really like the way you can slice and dice the data in so many different ways

Cons

Any dislikes about this software have since been updated.

Vraj D.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly easy to set up. So many features that helped grow our business.

Reviewed on 2018/10/20

Pros

Get to split up into different campaigns. Integrates with Mailchimp.

Cons

The price is steep, but that is expected with a top notch service.

Showing 5 reviews of 6 Read all reviews

Promoter.io FAQs

Below are some frequently asked questions for Promoter.io.

Promoter.io offers the following pricing plans:

  • Starting from: US$199,00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. Grow: $249/month (billed monthly) or $199/month (billed annually). Scale: $599/month (billed monthly) or $479/month (billed annually). Enterprise: contact Promoter.io for pricing information.

Promoter.io offers the following features:

  • Campaign management
  • Custom survey templates
  • Data export
  • Drip surveys
  • Existing NPS data import
  • Feedback management
  • Historical scores
  • Keyword analysis
  • Multi-language templates
  • NPS dashboard
  • Recurring surveys
  • Response management
  • Saved customer segments
  • Survey reminders
  • Survey send delay
  • Survey throttling
  • Trend analysis
  • Weekly digests

Promoter.io has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Promoter.io supports the following languages:

English

We do not have any information about what devices Promoter.io supports

Promoter.io integrates with the following applications:

Customer.io, Dovetail, Grow, Intercom, Kustomer, Salesforce Sales Cloud, Segment, Slack, Zapier

Promoter.io offers the following support options:

Online Support, Knowledge Base, FAQs, Video Tutorials, Phone Support

Related categories

See all software categories found for Promoter.io.