CommandCenterHD

CommandCenterHD

Data-driven digital signage platform

4.6/5 (54 reviews)

CommandCenterHD Overview

CommandCenterHD is a cloud-based, hardware-agnostic digital signage platform which allows organizations to create, schedule, and broadcast content across multiple displays and locations. The software can be used on existing devices, and Industry Weapon also offers a range of media players for different signage applications.

CommandCenterHD’s drag-and-drop interface and WYSIWYG editor allow users to edit and manage content from within their web browser. Content can be scheduled using a variety of options, and advanced content distribution technologies are designed to ensure that all content is delivered on time. Interactive content is supported with touch screen capabilities, enabling retail consumer engagement, event booking, and interactive wayfinding. Users can also configure devices into video walls with multiple screen resolutions and complex layouts.

CommandCenterHD offers a library of app integrations which can be used to pull data for displays in real time, including event information, social media content, KPIs, menus, and more. The emergency alert system can be used to broadcast information simultaneously through all screens during emergency situations. Users can also group and manage users, and control access to features and content using customizable roles.

Pricing

Starting from
US$750,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

CommandCenterHD Reviews

Overall rating
4.6/5
91% positive reviews
39
Excellent
10
Very good
5
Average
0
Poor
0
Terrible
Amanda M.

Essential Tool for Internal Comms

Used Daily for 2+ years
Reviewed on 2019/07/31
Review Source: Capterra

I would just like to add that their customer service is the best. We recently had our graphic designer who managed our industry weapon leave CNSI. So, I have had to pick it up. Lisa has been proactive, friendly, responsive, and helpful. From the technical side, we rarely have a display issue. When we do, it is resolved in <30 minutes. They really take care of their clients.

Pros

The ability to customize our displays by location and even down to the device. For example, we have six TVs in our main building. We can run campaigns only on certain floors. We do this when we have certain guests coming or team-specific events. The customization piece along with being able to pre-set the schedules for our campaigns are great features.

Cons

It took me a little while to figure out the difference between a device, channel, and campaign. But the customer service rep explained it really well:
Device = TVs in different rooms of the house
Channel = Netflix, Amazon Prime, YouTube
Campaign = The Show that plays

You get to choose all of the above--what your viewers watch, on which channel and which TV.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chantal W.

These Folks Know Their Stuff

Used Daily for 2+ years
Reviewed on 2019/07/24
Review Source: Capterra

Pros

Command Center HD and the industry weapon team comprise the best solution that's out there for digital signs and visual communications delivery. I looked at other vendors, both at my current company and at a previous company. The software is terrific but the star of this solution is the support. The IW team has been there for me over and over. If I can't figure out exactly how something works, they are here for me. If I have trouble with how to upgrade the OS, they are here for me. I rely on this team to enable me to deliver a stable solution and they deliver.

Cons

I can't think of anything I like least. I sometimes have challenges just based on the fact that I don't use the software every single day, but again -- the support team is always there to answer my questions.

Response from Industry Weapon

Thanks for the kind words Chantal! We love working with you and the Sensus team as well!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeffrey T.

CommandCenterHD

Used Daily for 2+ years
Reviewed on 2018/10/15
Review Source: Capterra

We were able to implement our digital signs project in a timely manner. Troubleshooting has been a breeze with an easy to use GUI. We have also set up emergency notifications through out the enterprise that is tied into the emergency broadcast system of the Police Department.

Experiences with sales and tech support personnel have been pleasant, prompt and productive. I would buy this product again.

Pros

1. Integration with RAVE (emergency alert system).
2. Amazing tech and sales support. Our sales/account rep bends over backwards to provide quick and comprehensive services. I requested a media box to test and we had it in less than a week.
3. The company is willing to work with me in implementing our procedures. I get email notifications before each upgrade and another email when the upgrade is done.

Cons

Under the 'Manage Devices' section - the Filter defaults to 'My Devices' rather than defaulting to 'All' .

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bryan B.

Command Center HD Review

Used Daily for 2+ years
Reviewed on 2018/10/15
Review Source: Capterra

We used Industry Weapon to replace our existing Cisco DMM and it's light years ahead of what we had. I think that their customer service is one of the things I really appreciate. Service after the sale is always a plus. In their case no matter what my question is related to they've never let me down.

Pros

I like the product and its ease of use. The cloud service helps me manage my players multiple locations if needed. I also cannot say enough about their customer support. They've always been available to help with any issue I might have.

Cons

Sometimes if I have not used certain features or I'm looking for something new it can be difficult to locate. Once I learn the product it's intuitive but trying from scratch it can be intimidating.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarah M.

Great platform for campus digital signage

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

We installed Industry Weapon software across our new college campus, and it's been great. The ability to easily customize content across campus without having to physically go to each display and reprogram it is such a time-saver. The built-in features are great, and the support can't be beat!

Pros

I love how customizable it is - we have yet to come up with a scenario Industry Weapon can't pull off!

Cons

It's not the most stable platform I've ever used. Certain displays seem to break randomly and inexplicably. But, it's easy to fix on my own!

Response from Industry Weapon

Hi Sarah,

Thanks for the review! If you're having an issue, we want to know so that our team can look into what is causing your problem. Your account manager will be reaching out to get more details and help figure out your problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

CommandCenterHD Pricing

Starting from
US$750,00/year
Pricing options
Free Trial
Subscription
Value for money

Contact Industry Weapon for pricing information.

CommandCenterHD Features

  • Drag & Drop Interface
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • API
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Marketing
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics

Additional information for CommandCenterHD

Key features of CommandCenterHD

  • Access controls
  • Automatic player updates
  • Bulk data uploads
  • Campaign Management
  • Campaign Reporting
  • Content Management
  • Content scheduling
  • Customizable Branding
  • Customizable Templates
  • Customizable roles
  • Data Security
  • Flexible configuration
  • Interactive content support
  • Layout management
  • Media RSS
  • Media library
  • Multi-screen support
  • Playlist management
  • Remote display management
  • Single Sign-On Capabilities
  • Single sign-on (SSO)
  • Social media integrations
  • Third party app integrations
  • User group management
  • Visual editor

Benefits

  • The drag-and-drop WYSIWYG editor allows users to manage and edit content from within their web browser.

  • Built-in touch capabilities enable the use of interactive content for retail consumer engagement, event booking, and wayfinding.

  • CommandCenterHD offers an apps library with a range of integrations to display menus, event info, KPIs, social media content, important dates and reminders.

  • The emergency alert system can be used to broadcast information to all screens simultaneously.

  • Users can be segmented into groups by department or location, and access to features and content can be restricted using customizable roles.

  • CommandCenterHD FAQs

    Below are some frequently asked questions for CommandCenterHD.

    Q. What type of pricing plans does CommandCenterHD offer?

    CommandCenterHD offers the following pricing plans:

    Starting from: US$750,00/year

    Pricing model: Subscription

    Free Trial: Available

    Contact Industry Weapon for pricing information.

    Q. What are the main features of CommandCenterHD?

    CommandCenterHD offers the following features:

    • Access controls
    • Automatic player updates
    • Bulk data uploads
    • Campaign Management
    • Campaign Reporting
    • Content Management
    • Content scheduling
    • Customizable Branding
    • Customizable Templates
    • Customizable roles
    • Data Security
    • Flexible configuration
    • Interactive content support
    • Layout management
    • Media RSS
    • Media library
    • Multi-screen support
    • Playlist management
    • Remote display management
    • Single Sign-On Capabilities
    • Single sign-on (SSO)
    • Social media integrations
    • Third party app integrations
    • User group management
    • Visual editor

    Q. Who are the typical users of CommandCenterHD?

    CommandCenterHD has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does CommandCenterHD support?

    CommandCenterHD supports the following languages:

    English

    Q. What type of pricing plans does CommandCenterHD offer?

    CommandCenterHD has the following pricing plans:

    Subscription

    Q. Does CommandCenterHD support mobile devices?

    CommandCenterHD supports the following devices:

    iPhone, iPad

    Q. What other apps does CommandCenterHD integrate with?

    CommandCenterHD integrates with the following applications:

    Blackboard Collaborate, Cognos, Dropbox, Google Drive, LinkedIn, Okta, Salesforce Sales Cloud, SharePoint, Twitter, Zendesk

    Q. What level of support does CommandCenterHD offer?

    CommandCenterHD offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials