Emergency Reporting

Modular software for fire department management

4,5 /5 (39 reviews) Write a Review!

Emergency Reporting Overview

What is Emergency Reporting?

The Fire Package by Emergency Reporting is a modular software for fire department management that allows users to track, manage, and analyze what's happening within their fire station. The solution includes 16 modules for daily operations, including an NFIRS reporting tool which acts as the main entry point for data and insights about the department. The occupancy module helps organize information about the buildings within the community, flexible tracking tools help simplify LOSAP, and the training module ensures that the entire team is up to speed.

The incidents module within the Fire Package is loaded with dropdown lists of NFIRS codes and descriptions to help users create run reports, and users can select and auto-fill fields from throughout the system. Users are walked through every step of the reporting process, and the status bar tracks and displays their progress to completion. ER’s system verifies that each section is in compliance with NFIRS requirements. Organizations can create, control and maintain all master data and settings for daily operations using the platform within the administration module. The station’s equipment and apparatus can be managed via the maintenance module, and users can electronically conduct apparatus inspections, assign equipment to personnel, and more. The analytics module helps users to see how different stations and shifts are performing, compare response times by incident type, zone and more.

Additional key modules include a hydrant module for agencies that are responsible for hydrants in the area, a shifts module for scheduling personnel for the daily roster, and a configurable calendar module which displays an overview of department events and activities at the station. Other modules included in the ER Fire Package include user profiles, message center, library, inventory and payroll. Available upgrades and add-ons include CAD integration, Google Maps integration, VISION risk assessment, FirstPCR, and ER’s Fire and EMS Package.

Emergency Reporting Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Contact Emergency Reporting for detailed pricing information.


Emergency Reporting Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Mange the entire fire department in a single location, and from any device
Manage assets and schedule equipment and apparatus maintenance
The fire incidents module walks report submitters through each step of the reporting process
Emergency Reporting video Emergency Reporting video Emergency Reporting screenshot: Mange the entire fire department in a single location, and from any device Emergency Reporting screenshot: Manage assets and schedule equipment and apparatus maintenance Emergency Reporting screenshot: The fire incidents module walks report submitters through each step of the reporting process

Emergency Reporting Reviews

Emergency Reporting Reviews

Overall rating
4,5
/
5
Excellent
23

Very good
12

Average
4

Poor
0

Terrible
0

Value for Money
4,5
Features
4,2
Ease of Use
4,5
Customer Support
4,7
90% recommended this app
Grant M.

So much easier than the way we use to do it.

We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it!


Steven R.

Excellent cloud based solution for fire service reporting.

Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.


Christopher H.

Good not great

Overall, ok. I will start looking soon for anything else on the market that could be better.


Blake R.

Great Company to Work With, Minor Flaws.

Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website.


Todd R.

Fire Dept


Grant M.
Industry: Higher Education
Company size: 501-1 000 Employees

So much easier than the way we use to do it.

Used Weekly for 2+ years
Reviewed on 2018/11/29
Review Source: Capterra

We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it!

Pros

The ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard.

Cons

The technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Steven R.
Company size: 11-50 Employees

Excellent cloud based solution for fire service reporting.

Used Daily for 2+ years
Reviewed on 2018/05/14
Review Source: Capterra

Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.

Pros

Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement!

Cons

The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christopher H.
Industry: Public Safety
Company size: 11-50 Employees

Good not great

Used Daily for 2+ years
Reviewed on 2018/11/29
Review Source: Capterra

Overall, ok. I will start looking soon for anything else on the market that could be better.

Pros

Ease of use for most things, this program lacks so much though! Where is the ability to create reports? where is the ability to track inventory in the inventory slot, why doe most of that have to be done in maintenance?

Cons

No training, seems like an unfinished product. Why do different part look and interact differently? Because some parts are updated and work and others don't?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Blake R.
Industry: Public Safety
Company size: 11-50 Employees

Great Company to Work With, Minor Flaws.

Used Daily for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website.

Pros

This software is some of the easiest to work with that my department has had. Everything is well organized and easy to teach to any newcomers. All it takes is one person who knows how to handle the software and then it can just spread from there. It has many functions other than just the reporting software as it will also track maintenance, training, certifications, inspections, and much more.

Cons

My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it. This makes it extremely difficult when doing a report for a motor vehicle crash or fire where the information is necessary but you have to either make your own specific sections for it or just add it to the narrative. I would also like to see a mobile app developed for the reporting side as this would be better to use for departments such as mine that has iPads.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Todd R.
Industry: Public Safety
Company size: 11-50 Employees

Fire Dept

Used Daily for 1+ year
Reviewed on 2018/11/29
Review Source: Capterra

Pros

1. Support - I like that when I need help, ER staff gets back to me usually within 24 hours. They are available via chat, email, and phone. Support for the fire reporting system we used before would take 48-72 hours to get back with us and usually couldn't give the needed assistance.
2. Learning the system - there are many ways to learn the ER system. Using the support system, there are links to webinars and other training materials. ER staff is willing to take time to make sure that users learn how to maneuver in the system. Awesome!
3. Upgrades - the system is constantly being upgraded based on recommendations by the users to make it better. Entry and tracking of apparatus, staff, and equipment is made easier using the ER system.
4. Easy to use on a tablet allowing for reports to be entered while on emergency scenes and can access the system wherever we go.

Cons

pro/con - so many reports that finding the right one may take some time. need to learn how to make my own report(s) and have them specialized.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 39 user ratings
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Emergency Reporting Pricing

Emergency Reporting Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Contact Emergency Reporting for detailed pricing information.

Contact Emergency Reporting for detailed pricing information.

Value for Money
4,5/5
Based on 39 user ratings
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Emergency Reporting Features

Emergency Reporting Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Custom Forms
Customizable Reporting
Document Management
Geographic Maps
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
4,2/5
Based on 39 user ratings
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Categories

Additional information for Emergency Reporting

Additional information for Emergency Reporting

Key features of Emergency Reporting

  • API integration with leading fire content providers
  • Administration
  • Analytics
  • Asset management
  • CAD integration
  • Calendar
  • Custom map views
  • Daily roster
  • Daybook
  • Demographics
  • Equipment and apparatus maintenance
  • Equipment tracking
  • Event calendar
  • Events
  • FIRSTPCR
  • Facility pre-planning data
  • Google Maps integration
  • Hosted in Microsoft Azure
  • Hydrants
  • Incident response checklists
  • Incidents (NFIRS)
  • Inventory
  • Length of Service Awards Program (LOSAP) tracking
  • Library
  • Maintenance
  • Message center
  • NFIRS-compliant incident reporting
  • Occupancy
  • Payroll
  • Profile
  • Reports
  • Scheduling
  • Search
  • Shifts
  • System reports
  • Training
  • Training & certifications
  • Vision risk assessment
  • Work offline

Benefits

  • Defend the fire station's budget and keep crews safe with the solution's data management modules.

  • The ER Fire solution provides NFIRS-compliant incident reporting with detailed analytics tools

  • The fire incidents module comes pre-loaded with dropdown lists of all necessary NFIRS codes and descriptions, enabling users to select and auto-fill fields from them throughout the system.

  • Manage the station’s equipment via the maintenance module and track the status, location and service life of assets including SCBA and bunker gear, defib machines, hoses, and more.

  • Improve the fire station's ability to win local, state, and federal grants with higher quality data.

  • Emergency Reporting FAQs

    Emergency Reporting FAQs

    Below are some frequently asked questions for Emergency Reporting.

    Q. What type of pricing plans does Emergency Reporting offer?

    Emergency Reporting offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact Emergency Reporting for detailed pricing information.

    Q. What are the main features of Emergency Reporting?

    Emergency Reporting offers the following features:

    • API integration with leading fire content providers
    • Administration
    • Analytics
    • Asset management
    • CAD integration
    • Calendar
    • Custom map views
    • Daily roster
    • Daybook
    • Demographics
    • Equipment and apparatus maintenance
    • Equipment tracking
    • Event calendar
    • Events
    • FIRSTPCR
    • Facility pre-planning data
    • Google Maps integration
    • Hosted in Microsoft Azure
    • Hydrants
    • Incident response checklists
    • Incidents (NFIRS)
    • Inventory
    • Length of Service Awards Program (LOSAP) tracking
    • Library
    • Maintenance
    • Message center
    • NFIRS-compliant incident reporting
    • Occupancy
    • Payroll
    • Profile
    • Reports
    • Scheduling
    • Search
    • Shifts
    • System reports
    • Training
    • Training & certifications
    • Vision risk assessment
    • Work offline

    Q. Who are the typical users of Emergency Reporting?

    Emergency Reporting has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Emergency Reporting support?

    Emergency Reporting supports the following languages:

    English

    Q. What type of pricing plans does Emergency Reporting offer?

    Emergency Reporting has the following pricing plans:

    Free, Subscription

    Q. Does Emergency Reporting support mobile devices?

    We do not have any information about what devices Emergency Reporting supports

    Q. What other apps does Emergency Reporting integrate with?

    Emergency Reporting integrates with the following applications:

    Google Maps

    Q. What level of support does Emergency Reporting offer?

    Emergency Reporting offers the following support options:

    Phone Support, Online Support