Malcolm!

Tools to interact with your users better!

5 /5 (24 reviews) Write a Review!

Malcolm! Overview

What is Malcolm!?

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.

Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content.

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc.

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Malcolm! Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £99 per month.
Enterprise: contact Acknowledgement for pricing.


Malcolm! Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

FAQs and Knowledge Base
Workflows
Widgets and Plugins
Integrations
Control Panel
Full branding control
Malcolm! screenshot: FAQs and Knowledge Base Malcolm! screenshot: Workflows Malcolm! screenshot: Widgets and Plugins Malcolm! screenshot: Integrations Malcolm! screenshot: Control Panel Malcolm! screenshot: Full branding control

Malcolm! Reviews

Malcolm! Reviews

Overall rating
5
/
5
Excellent
23

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,7
Ease of Use
4,7
Customer Support
4,9
100% recommended this app
Antony C.

Malcolm! Saved us Time and Money

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!


Hari K.

A Modern Helpdesk Solution with Workflows

Malcolm has been a pleasure to use and implement.


Jo B.

Good for an answer base


Selle E.

Love This tool!

Easy to use!


Benjamin C.

Incredibly useful and efficient

As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you?

Malcom! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it.


Antony C.
Industry: Information Technology & Services
Company size: 11-50 Employees

Malcolm! Saved us Time and Money

Used Other for 6-12 months
Reviewed on 2019/07/18
Review Source: Capterra

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hari K.
Industry: Computer Software
Company size: 2-10 Employees

A Modern Helpdesk Solution with Workflows

Used Daily for 6-12 months
Reviewed on 2020/10/11
Review Source: Capterra

Malcolm has been a pleasure to use and implement.

Pros

Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Cons

Integrations are a bit lacking and haven't really seen man updates (publically).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jo B.
Industry: Arts & Crafts
Company size: Self Employed

Good for an answer base

Used Weekly for 6-12 months
Reviewed on 2020/10/20
Review Source: Capterra

Pros

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Cons

Some settings are quite basic but it makes it stable and easy to use

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Selle E.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Love This tool!

Used Weekly for 6-12 months
Reviewed on 2020/10/06
Review Source: Capterra

Easy to use!

Pros

I love that I can segment faq’s and create widgets and embeds.

Cons

The full page ember doesn’t provide much flexibility.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Benjamin C.
Industry: Environmental Services
Company size: Self Employed

Incredibly useful and efficient

Used Daily for 1-5 months
Reviewed on 2020/05/18
Review Source: Capterra

As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you?

Malcom! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it.

Pros

Malcom! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly.
In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement!

Cons

I don't have much to reproach to Malcom! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 24 user ratings
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Malcolm! Pricing

Malcolm! Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £99 per month.
Enterprise: contact Acknowledgement for pricing.

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £99 per month.
Enterprise: contact Acknowledgement for pricing.

Value for Money
4,9/5
Based on 24 user ratings
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Malcolm! Features

Malcolm! Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,7/5
Based on 24 user ratings
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Categories

Additional information for Malcolm!

Additional information for Malcolm!

Key features of Malcolm!

  • API access
  • Article search
  • Autocomplete/type ahead functionality
  • Cataloging / Categorization
  • Category & tag management
  • Collaboration
  • Content rating
  • Data Management
  • Drag & Drop
  • FAQ
  • File Sharing
  • Forms Creation
  • Fully customizable look & feel
  • Knowledge base
  • Multiple browse options
  • Rules-based logic & routing flows
  • Search
  • Third party integrations
  • User feedback

Benefits

  • Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
  • Let your users self service 24/7/365. Automate your processes.
  • Scale what you do with no people related bottlenecks.
  • Gain a competitive edge with happy users & inbuilt user feedback.
  • Easily plug into other systems and tools you use.
  • Our dashboard & control panel gives you oversight of all user activity.

  • Malcolm! FAQs

    Malcolm! FAQs

    Below are some frequently asked questions for Malcolm!.

    Q. What type of pricing plans does Malcolm! offer?

    Malcolm! offers the following pricing plans:

    Starting from: US$30,00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Micro: £30 per month. Team: £99 per month. Enterprise: contact Acknowledgement for pricing.

    Q. What are the main features of Malcolm!?

    Malcolm! offers the following features:

    • API access
    • Article search
    • Autocomplete/type ahead functionality
    • Cataloging / Categorization
    • Category & tag management
    • Collaboration
    • Content rating
    • Data Management
    • Drag & Drop
    • FAQ
    • File Sharing
    • Forms Creation
    • Fully customizable look & feel
    • Knowledge base
    • Multiple browse options
    • Rules-based logic & routing flows
    • Search
    • Third party integrations
    • User feedback

    Q. Who are the typical users of Malcolm!?

    Malcolm! has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Malcolm! support?

    Malcolm! supports the following languages:

    English

    Q. What type of pricing plans does Malcolm! offer?

    Malcolm! has the following pricing plans:

    Subscription

    Q. Does Malcolm! support mobile devices?

    We do not have any information about what devices Malcolm! supports

    Q. What other apps does Malcolm! integrate with?

    Malcolm! integrates with the following applications:

    Asana, Dropbox Business, Jira, Mailchimp, Mailchimp Transactional Email, Slack, Trello, Twilio, Zendesk, Zoho CRM

    Q. What level of support does Malcolm! offer?

    Malcolm! offers the following support options:

    Online Support, FAQs, Knowledge Base