About Malcolm!

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.

Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content.

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc.

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.

Key benefits of Malcolm!

  • Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
  • Let your users self service 24/7/365. Automate your processes.
  • Scale what you do with no people related bottlenecks.
  • Gain a competitive edge with happy users & inbuilt user feedback.
  • Easily plug into other systems and tools you use.
  • Our dashboard & control panel gives you oversight of all user activity.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

    FAQs and Knowledge Base
    Workflows
    Widgets and Plugins
    Integrations
    Control Panel
    Full branding control
    View 7 more
    Malcolm! screenshot: FAQs and Knowledge Base Malcolm! screenshot: Workflows Malcolm! screenshot: Widgets and Plugins Malcolm! screenshot: Integrations Malcolm! screenshot: Control Panel Malcolm! screenshot: Full branding control

    Features

    Total features of Malcolm!: 38

    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Archiving & Retention
    • Audit Management
    • Audit Trail
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Collaboration Tools
    • Conditional Logic
    • Configurable Workflow
    • Configuration Management
    • Content Management
    • Customizable Branding
    • Customizable Categories
    • Customizable Forms
    • Data Security
    • Document Management
    • Drag & Drop
    • Feedback Management
    • File Sharing
    • File Storage
    • Filtering
    • Forms Creation & Design
    • Forms Management
    • Full Text Search
    • Knowledge Base Management
    • Process/Workflow Automation
    • Progress Tracking
    • Ratings / Reviews
    • Search/Filter
    • Self Service Portal
    • Tagging
    • Text Editing
    • Third Party Integrations
    • Version Control
    • Web Forms
    • Workflow Management

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    Reviews

    Overall rating

    5 /5
    (26)
    Value for Money
    4,9/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have Malcolm!?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Antony C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Malcolm! Saved us Time and Money

    Reviewed on 2019/07/18

    It has been really easy to join the service and to configure our workflow instances. There are so...

    It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

    Pros

    It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

    Cons

    I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

    Hari K.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A Modern Helpdesk Solution with Workflows

    Reviewed on 2020/10/11

    Malcolm has been a pleasure to use and implement.

    Malcolm has been a pleasure to use and implement.

    Pros

    Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

    Cons

    Integrations are a bit lacking and haven't really seen man updates (publically).

    Stephanie B.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fantastic customer help centre and digital knowledge base

    Reviewed on 2021/02/18

    Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for...

    Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

    Pros

    Very easy to use. It takes no time to implement and as a client you get five-star customer support.

    Cons

    We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.

    Jo B.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good for an answer base

    Reviewed on 2020/10/20

    Pros

    It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

    Cons

    Some settings are quite basic but it makes it stable and easy to use

    Verified Reviewer
    Overall rating
    • Industry: Design
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    WOW

    Reviewed on 2020/12/31

    Pros

    Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

    Cons

    Literally love everything about Malcolm, not sure I can list anything that I don't like.

    Showing 5 reviews of 26 Read all reviews

    Malcolm! FAQs

    Below are some frequently asked questions for Malcolm!.

    Malcolm! offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Micro: £30 per month. Team: £99 per month. Enterprise: contact Acknowledgement for pricing.

    We do not have any information about Malcolm! features

    Malcolm! has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Malcolm! supports the following languages:

    English

    Malcolm! supports the following devices:

    Malcolm! integrates with the following applications:

    Asana, Dropbox Business, HubSpot CRM, Jira, Mailchimp, Mailchimp Transactional Email, Slack, Trello, Twilio Voice, Zapier, Zendesk, Zoho CRM

    Malcolm! offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for Malcolm!.