CentralReach

About CentralReach
CentralReach is a powerful, all-in-one software solution designed to manage and optimize ABA therapy, autism care, and intellectual and developmental disabilities (IDD) services, as well as multidisciplinary practices that include occupational, speech, and mental health therapies. Trusted by over 1,600 therapy practices, CentralReach offers a full suite of integrated tools for billing, scheduling, clinical documentation, data collection, and staff management. The platform’s customizable workflows make it adaptable to the needs of individual therapy providers, from small clinics to large organizations.
CentralReach seamlessly integrates with third-party tools, including popular electronic health record (EHR) systems, billing software, and payment gateways, enabling smooth data flow and interoperability within your existing tech stack. With a robust API, users can configure CentralReach to connect with custom applications and systems, ensuring a cohesive operational environment.
The platform supports native mobile applications for both iOS and Android, allowing clinicians to document progress notes, collect data, and manage schedules on the go. CentralReach’s AI-powered session summary notes transform the way clinicians create progress notes during ABA therapy sessions, dramatically reducing the time spent on documentation and freeing up more time for client care.
Security is at the core of CentralReach’s infrastructure, with data encryption, secure cloud-based storage, and compliance with HIPAA and other industry regulations. Role-based access controls ensure that sensitive client information is only accessible by authorized users, while audit logs provide transparency and accountability for all system activities.
Key Features:
-Fully integrated practice management, including billing, scheduling, and clinical documentation
API for seamless third-party integrations and custom configurations
-Native mobile apps for iOS and Android
-AI-powered session summary notes to reduce documentation time
-Advanced reporting and analytics to drive data-informed decisions
-Secure, HIPAA-compliant data storage and encryption
-Role-based access controls and audit logging for enhanced security
Key benefits of CentralReach
CentralReach provides a comprehensive solution for therapy practices, delivering powerful features and integrations to streamline workflows, enhance care delivery, and drive operational efficiency. From clinical documentation to billing and reporting, CentralReach helps providers focus on delivering high-quality care while reducing administrative burdens.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great little EMR for ABA Companies
Reviewed on 2024/04/05
Pros
The software is really easy and intuitive to use. And everything is located under one software to manage all aspects of ABA for clients.
Cons
The pricing was a little expensive, especially for smaller businesses to afford.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Comprehensive Platform for End to End ABA Processes
Reviewed on 2023/04/27
I would recommend Central Reach to other ABA providers looking to make a switch. I have also been...
I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, [sensitive content hidden] !
Pros
Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement.
Cons
Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
High Hopes, Massive Letdown
Reviewed on 2021/06/10
Extremely poor customer service. Extremely expensive for poor follow through.
Extremely poor customer service. Extremely expensive for poor follow through.
Pros
The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals.
Cons
Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Newer user
Reviewed on 2023/04/28
Our ABA department really loves the program, and for their use it is efficient and compliant.
Our ABA department really loves the program, and for their use it is efficient and compliant.
Pros
The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.
Cons
Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.
Alternatives Considered
athenaOneReasons for Choosing CentralReach
ABA department needSwitched From
athenaOneReasons for Switching to CentralReach
Documentation parameters were more industry specific- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Central Reach vs Kareo
Reviewed on 2019/10/30
Pros
I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.
Cons
The meta data does not always pull into a report.
CentralReach FAQs
Below are some frequently asked questions for CentralReach.Q. What type of pricing plans does CentralReach offer?
CentralReach offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of CentralReach?
CentralReach has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CentralReach support?
CentralReach supports the following languages:
English
Q. Does CentralReach support mobile devices?
CentralReach supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CentralReach integrate with?
We do not have any information about what integrations CentralReach has
Q. What level of support does CentralReach offer?
CentralReach offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
Related categories
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