CentralReach

4.4 (146)
Write a Review!
End-to-end practice management for ABA and related care.

About CentralReach

CentralReach is a powerful, all-in-one software solution designed to manage and optimize ABA therapy, autism care, and intellectual and developmental disabilities (IDD) services, as well as multidisciplinary practices that include occupational, speech, and mental health therapies. Trusted by over 1,600 therapy practices, CentralReach offers a full suite of integrated tools for billing, scheduling, clinical documentation, data collection, and staff management. The platform’s customizable workflows make it adaptable to the needs of individual therapy providers, from small clinics to large organizations.

CentralReach seamlessly integrates with third-party tools, including popular electronic health record (EHR) systems, billing software, and payment gateways, enabling smooth data flow and interoperability within your existing tech stack. With a robust API, users can configure CentralReach to connect with custom applications and systems, ensuring a cohesive operational environment.

The platform supports native mobile applications for both iOS and Android, allowing clinicians to document progress notes, collect data, and manage schedules on the go. CentralReach’s AI-powered session summary notes transform the way clinicians create progress notes during ABA therapy sessions, dramatically reducing the time spent on documentation and freeing up more time for client care.

Security is at the core of CentralReach’s infrastructure, with data encryption, secure cloud-based storage, and compliance with HIPAA and other industry regulations. Role-based access controls ensure that sensitive client information is only accessible by authorized users, while audit logs provide transparency and accountability for all system activities.

Key Features:

-Fully integrated practice management, including billing, scheduling, and clinical documentation
API for seamless third-party integrations and custom configurations
-Native mobile apps for iOS and Android
-AI-powered session summary notes to reduce documentation time
-Advanced reporting and analytics to drive data-informed decisions
-Secure, HIPAA-compliant data storage and encryption
-Role-based access controls and audit logging for enhanced security


Key benefits of CentralReach

CentralReach provides a comprehensive solution for therapy practices, delivering powerful features and integrations to streamline workflows, enhance care delivery, and drive operational efficiency. From clinical documentation to billing and reporting, CentralReach helps providers focus on delivering high-quality care while reducing administrative burdens.

  • Efficiency Through Automation: CentralReach automates time-consuming administrative tasks like scheduling, billing, and reporting, freeing up time for clinicians and staff to focus on client care.

  • Seamless Integrations: With a robust API and integration with popular third-party systems, CentralReach ensures that your practice management software fits perfectly into your existing tech stack, minimizing disruptions and ensuring smooth data flow.

  • AI-Powered Documentation: Clinicians can leverage AI-powered session summary notes, which significantly reduce time spent on progress note creation, enabling them to spend more time with clients.

  • Mobile Accessibility: With native iOS and Android apps, CentralReach allows clinicians to document sessions, manage schedules, and track progress on the go, making it ideal for busy therapy providers.

  • Data Security and Compliance: CentralReach is fully compliant with HIPAA, ensuring that sensitive client information is stored securely. Role-based access controls and audit logging further protect against unauthorized access and provide accountability.

  • Customizable Workflows: CentralReach is designed to adapt to the unique needs of your practice, with configurable workflows that can support multidisciplinary therapy services, including ABA, occupational, speech, and mental health therapies.

  • Advanced Analytics: The platform’s robust reporting and analytics tools allow practices to monitor performance, track key metrics, and make data-driven decisions to improve client outcomes.

  • Images

    CentralReach Software - Match staff and client availability and look at appointments from every angle
    CentralReach Software - Organize the calendar with labels for custom groups, clients, staff and more
    CentralReach Software - Key performance indicator (KPI) reports allow users to view authorization hours converted, pending, and remaining by month-to-date, past three months, and year-to-date
    CentralReach Software - Collect data in real time, report on goals and targets and track progress all in one place
    CentralReach Software - Track employee hours and work performance for payroll with CentralReach
    CentralReach Software - Automatically generated billing with every appointment
    CentralReach Software - CentralReach 'sessions' are customizable data sheets that users make one time for their staff to customize for every client
    CentralReach Software - Plan ahead, collect the data in real time, report on goals and targets and track progress all in one place
    View 10 more
    CentralReach video
    CentralReach video
    CentralReach Software - Match staff and client availability and look at appointments from every angle
    CentralReach Software - Organize the calendar with labels for custom groups, clients, staff and more
    CentralReach Software - Key performance indicator (KPI) reports allow users to view authorization hours converted, pending, and remaining by month-to-date, past three months, and year-to-date
    CentralReach Software - Collect data in real time, report on goals and targets and track progress all in one place
    CentralReach Software - Track employee hours and work performance for payroll with CentralReach
    CentralReach Software - Automatically generated billing with every appointment
    CentralReach Software - CentralReach 'sessions' are customizable data sheets that users make one time for their staff to customize for every client
    CentralReach Software - Plan ahead, collect the data in real time, report on goals and targets and track progress all in one place

    Not sure about CentralReach? Compare with a popular alternative

    CentralReach

    4.4 (146)
    VS.

    Starting Price

    No pricing found
    US$19.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    90
    46

    Integrations

    No integrations found
    No integrations found

    Ease of Use

    4.0 (146)
    4.2 (12)

    Value for Money

    4.1 (146)
    4.7 (12)

    Customer Service

    4.3 (146)
    4.9 (12)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Total Therapy

    3.8
    #1 Alternative to CentralReach
    Total ABA is a practice management software that helps medical organizations in analytical behavior, occupational, and...

    NPAWorks

    4.2
    #2 Alternative to CentralReach
    NPAWorks by CodeMetro is a cloud-based applied behavior analysis (ABA) software designed to help therapy practices...

    Catalyst

    3.8
    #3 Alternative to CentralReach
    Catalyst is an electronic data collection solution for ABA (applied behavior analysis) practitioners. The cloud-based...

    SimplePractice

    4.6
    #4 Alternative to CentralReach
    Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to...

    Reviews

    Overall rating

    4.4 /5
    (146)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.0/5
    Customer Support
    4.3/5

    Already have CentralReach?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 146
    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 5,001–10,000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great little EMR for ABA Companies

    Reviewed on 2024/04/05

    Pros

    The software is really easy and intuitive to use. And everything is located under one software to manage all aspects of ABA for clients.

    Cons

    The pricing was a little expensive, especially for smaller businesses to afford.

    Jeff
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Comprehensive Platform for End to End ABA Processes

    Reviewed on 2023/04/27

    I would recommend Central Reach to other ABA providers looking to make a switch. I have also been...

    I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, [sensitive content hidden] !

    Pros

    Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement.

    Cons

    Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements.

    Rachel
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    High Hopes, Massive Letdown

    Reviewed on 2021/06/10

    Extremely poor customer service. Extremely expensive for poor follow through.

    Extremely poor customer service. Extremely expensive for poor follow through.

    Pros

    The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals.

    Cons

    Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable.

    Amy
    Overall rating
    • Industry: Medical Practice
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Newer user

    Reviewed on 2023/04/28

    Our ABA department really loves the program, and for their use it is efficient and compliant.

    Our ABA department really loves the program, and for their use it is efficient and compliant.

    Pros

    The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.

    Cons

    Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.

    Alternatives Considered

    athenaOne

    Reasons for Choosing CentralReach

    ABA department need

    Switched From

    athenaOne

    Reasons for Switching to CentralReach

    Documentation parameters were more industry specific
    Veronica
    Overall rating
    • Industry: Mental Health Care
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Central Reach vs Kareo

    Reviewed on 2019/10/30

    Pros

    I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

    Cons

    The meta data does not always pull into a report.

    Showing 5 reviews of 146 Read all reviews

    CentralReach FAQs

    Below are some frequently asked questions for CentralReach.

    CentralReach offers the following pricing plans:

    • Free Trial: Not Available

    CentralReach has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    CentralReach supports the following languages:

    English

    CentralReach supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations CentralReach has

    CentralReach offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support

    Related categories

    See all software categories found for CentralReach.