ManageEngine Remote Access Plus

Enterprise remote support solution for system administrators

4,5 /5 (4 reviews) Write a Review!

ManageEngine Remote Access Plus Overview

What is ManageEngine Remote Access Plus?

ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location. Key tools include advanced remote desktop sharing, system manager, Wake on LAN, remote command prompt, file manager, registry, remote shutdown and more.

ManageEngine offers HIPAA compliant, advanced remote control functionality that enables system administrators and help desk technicians to support the network’s computers from anywhere. Users can assist Mac, Windows and Linux computers with over ten high quality features including file transfer, multi-monitor support, integrated chat, record remote sessions, collaborative troubleshooting, and more. The system manager tool helps remotely access and manage any client's computer and services to resolve issues quickly through features such as access command prompt, registry, event viewer, file sharing, printer and device management, and more.

Voice, video and text chat capabilities enables technicians to instantly collaborate with the end user to remotely provide assistance and help during troubleshooting. Users can initiate chats from home screen, as well as via the remote control screen. The wake on LAN feature allows users to turn remote computers on on-demand, individually or in bulk with a few clicks, and get detailed agent status updates. The smart remote shutdown component shows which live computers have zero active users and remotely turns them off, locks them, or puts them to sleep. Audit-ready, real-time reports help users maintain records on all activity which provide them with visibility on the tasks performed in a holistic view.

ManageEngine Remote Access Plus Overview

Pricing

Starting from
US$20,00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Contact ManageEngine for a personalized quote for cloud or on-premises solutions.

The solution is available in 3 editions: Free, Standard, and Professional.


ManageEngine Remote Access Plus Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, Dutch, English, Finnish, French and 7 others, German, Irish, Italian, Japanese, Spanish, Taiwanese, Turkish

Media

Technicians can remotely access and explore all the files and folders of any computer in the network
Remote Access Plus is bundled with a powerful reporting tool that lets system administrators capture granular information on remote troubleshooting tasks performed
Instantly wake computers on-demand before troubleshooting
The event viewer provides a detailed log that records almost all the events in the operating system and the applications installed
Monitor and obtain complete information on processes and services running on any computer
Access and manipulate values in all the registry hives of the remote computer
The device manager is designed with the ability to remotely manage hardware devices installed in any computer within the network
Initiate voice, video or text sessions with any end user to help them troubleshoot any situation step by step
Initiate a chat instantly during a remote control session to better understand the issues the end user is facing
ManageEngine Remote Access Plus screenshot: Technicians can remotely access and explore all the files and folders of any computer in the network ManageEngine Remote Access Plus screenshot: Remote Access Plus is bundled with a powerful reporting tool that lets system administrators capture granular information on remote troubleshooting tasks performed ManageEngine Remote Access Plus screenshot: Instantly wake computers on-demand before troubleshooting ManageEngine Remote Access Plus screenshot: The event viewer provides a detailed log that records almost all the events in the operating system and the applications installed ManageEngine Remote Access Plus screenshot: Monitor and obtain complete information on processes and services running on any computer ManageEngine Remote Access Plus screenshot: Access and manipulate values in all the registry hives of the remote computer ManageEngine Remote Access Plus screenshot: The device manager is designed with the ability to remotely manage hardware devices installed in any computer within the network ManageEngine Remote Access Plus screenshot: Initiate voice, video or text sessions with any end user to help them troubleshoot any situation step by step ManageEngine Remote Access Plus screenshot: Initiate a chat instantly during a remote control session to better understand the issues the end user is facing

ManageEngine Remote Access Plus Reviews

ManageEngine Remote Access Plus Reviews

Overall rating
4,5
/
5
Excellent
3

Very good
0

Average
1

Poor
0

Terrible
0

Value for Money
4,3
Features
4,5
Ease of Use
4,5
Customer Support
4
75% recommended this app
Justin J.

Flexibility

We have clients over 2000


Gary W.

Helps our IT team to remotely access our computers


Praveen K.

Remote Access Plus


Anna S.

Perfect remote access software


Justin J.
Industry: Financial Services
Company size: 11-50 Employees

Flexibility

Used Daily for Free Trial
Reviewed on 2020/02/25
Review Source: Capterra

We have clients over 2000

Pros

Remote module is awesome it helps is uto control more

Cons

Its needed offline through lan not wided area atlease

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gary W.
Industry: Security & Investigations
Company size: 51-200 Employees

Helps our IT team to remotely access our computers

Used Other for 1-5 months
Reviewed on 2020/08/10
Review Source: Capterra

Pros

Durin goperation our computers frequently needs support from IT support department. They connect to our devices and fix the problems we encounter in our computers with this program.

Cons

Pretty useful program so far, I can not even think about any negative side of this program.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Praveen K.
Industry: Computer Software
Company size: 51-200 Employees

Remote Access Plus

Used Weekly for 1-5 months
Reviewed on 2020/02/06
Review Source: Capterra

Pros

Ease to use and really helpful to monitor wider team.

Cons

There is nothing in too of my mind I can complain about

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Anna S.
Industry: Insurance
Company size: 1 001-5 000 Employees

Perfect remote access software

Used Other for 1-5 months
Reviewed on 2020/08/05
Review Source: Capterra

Pros

Perfect solution for troubleshooting any desktop computer remotely.

Cons

Interface is old fashion, could be a bettter ui/ux experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 4 user ratings
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ManageEngine Remote Access Plus Pricing

ManageEngine Remote Access Plus Pricing

Starting from
US$20,00/month
Free Trial
One Time License
Free
Subscription
Value for money

Contact ManageEngine for a personalized quote for cloud or on-premises solutions.

The solution is available in 3 editions: Free, Standard, and Professional.

Contact ManageEngine for a personalized quote for cloud or on-premises solutions.

The solution is available in 3 editions: Free, Standard, and Professional.

Value for Money
4,3/5
Based on 4 user ratings
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ManageEngine Remote Access Plus Features

ManageEngine Remote Access Plus Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 4 user ratings
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Categories

Additional information for ManageEngine Remote Access Plus

Additional information for ManageEngine Remote Access Plus

Key features of ManageEngine Remote Access Plus

  • Advanced remote control
  • Audit ready reports
  • Collaboration tools
  • Create folders on remote computers
  • Device manager
  • Drag and drop files to remote computers
  • Event viewer
  • File transfer
  • Manage devices and drivers
  • Manage printers and shares
  • Manage software
  • Manage users and groups
  • Manipulate registry keys and values remotely
  • Multi monitor support
  • Power status tracking on network computers
  • Record remote sessions
  • Remote desktop sharing
  • Remote file manager
  • Remote monitoring
  • Remote registry
  • Remote shutdown
  • Remote task manager
  • Reporting
  • Troubleshooting
  • Voice, video and text chat
  • Wake on LAN

Benefits

  • ManageEngine Remote Access Plus helps reduce troubleshooting time with tools such as remote file transfer, system manager, Wake on LAN, remote shutdown, and more.

  • Connect to any computer within the corporate network irrespective of their location with the advanced remote control tool.

  • Collaborate with other technicians to troubleshoot each and every issue as a team through voice and video chat.

  • Remote shutdown live computers with zero active users to cut down running costs.

  • Get audit-ready, real-time reports for complete visibility on initiated remote sessions, registry value exports, chat history, and more.

  • ManageEngine Remote Access Plus FAQs

    ManageEngine Remote Access Plus FAQs

    Below are some frequently asked questions for ManageEngine Remote Access Plus.

    Q. What type of pricing plans does ManageEngine Remote Access Plus offer?

    ManageEngine Remote Access Plus offers the following pricing plans:

    Starting from: US$20,00/month

    Pricing model: One Time License, Free, Subscription

    Free Trial: Available

    Contact ManageEngine for a personalized quote for cloud or on-premises solutions. The solution is available in 3 editions: Free, Standard, and Professional.

    Q. What are the main features of ManageEngine Remote Access Plus?

    ManageEngine Remote Access Plus offers the following features:

    • Advanced remote control
    • Audit ready reports
    • Collaboration tools
    • Create folders on remote computers
    • Device manager
    • Drag and drop files to remote computers
    • Event viewer
    • File transfer
    • Manage devices and drivers
    • Manage printers and shares
    • Manage software
    • Manage users and groups
    • Manipulate registry keys and values remotely
    • Multi monitor support
    • Power status tracking on network computers
    • Record remote sessions
    • Remote desktop sharing
    • Remote file manager
    • Remote monitoring
    • Remote registry
    • Remote shutdown
    • Remote task manager
    • Reporting
    • Troubleshooting
    • Voice, video and text chat
    • Wake on LAN

    Q. Who are the typical users of ManageEngine Remote Access Plus?

    ManageEngine Remote Access Plus has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does ManageEngine Remote Access Plus support?

    ManageEngine Remote Access Plus supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Spanish, Taiwanese, Turkish

    Q. What type of pricing plans does ManageEngine Remote Access Plus offer?

    ManageEngine Remote Access Plus has the following pricing plans:

    One Time License, Free, Subscription

    Q. Does ManageEngine Remote Access Plus support mobile devices?

    We do not have any information about what devices ManageEngine Remote Access Plus supports

    Q. What other apps does ManageEngine Remote Access Plus integrate with?

    We do not have any information about what integrations ManageEngine Remote Access Plus has

    Q. What level of support does ManageEngine Remote Access Plus offer?

    ManageEngine Remote Access Plus offers the following support options:

    Phone Support, Online Support, Video Tutorials, FAQs, Forum, Knowledge Base