Kilterly

About Kilterly

Kilterly is a customer success software designed to help businesses of all sizes manage and maintain customer engagement and loyalty with centralized data insight and automated communication tools such as onboarding and retention campaigns, surveys, tasks, retention rate tracking, health score monitoring, net promoter score tracking, to-do lists, alerts, and more. Kilterly gives customer success teams the flexibility to manage customer engagement and loyalty anytime, anywhere from computer, tablet or mobile device.

Kilterly provides customizable surveys, automated customer onboarding and nurturing campaign management tools, plus customer intelligence data to help users manage customer engagement and loyalty effectively. Customizable surveys and automated alerts allow users to track customer satisfaction and proactively manage customer success. Kilterly uses data points to track how often a client uses a product, as well as any issues the client is having. All data points, including ticketing information, usage data and NPS (net promoter scores), are calculated into a complete customer engagement health score which lets users know exactly where they stand with a client. The health score allows users to see who is using their product religiously and which customers might be getting ready to leave.

Kilterly’s database intelligence insight allows users to answer questions such as ‘what are customers asking about?’, ‘How severe are their issues?’, ‘How long do their questions take to get answered’, and ‘Are customers logging in and how often?’. Kilterly’s automated communication tools help users take immediate action and reach out to customers at just the right time using automated emails, workflows and tasks. Kilterly’s communication tools allow users to schedule an upsell update to go out automatically when a score reaches a certain level or to notify an advanced client relations specialist when the client engagement health score falls below a certain level. Automated campaigns enable users to schedule and deliver regular customer communication.