Mixmax

Email communication & sales productivity application

4,5 /5 (170 reviews) Write a Review!

Mixmax Overview

What is Mixmax?

Mixmax is an email communication and sales productivity application designed to help businesses convert prospects into customers using 1-to-1 communication, personalized email, workflow automation, email tracking, email templates, CRM sync, one-click scheduling, nurture sequences, and more. Integrations with Salesforce, Google Calendar, Dropbox, Box, Markdown, Github, Giphy, and Twitter serve to enhance the communication workflow. As an online solution, Mixmax gives users the flexibility to manage their email communication via any internet-enabled device.

Email tracking capabilities ensure users know exactly who opens their email and when. Mixmax enables users to track individually opened messages, so they can follow-up with specific people easily. One-click scheduling tools allow users to book multiple meetings in one go. Guests simply select a time directly from the email, then Mixmax schedules the booking conveniently online. Mixmax also supports one-click email templates, enabling users to create professional emails quickly without needing to copy and paste anything manually. Automated scheduling tools allow users to create an email, then schedule it to send automatically at a later time when recipients are more likely to read it.

Other Mixmax features include web previews, polls and surveys. Users can create visual previews of links from Twitter, Google Maps, and more, as well as create and send polls from inside their emails. Email recipients can then vote without having to leave the email. Surveys help users collect more specific or focused feedback. Undo send functionality enables users to recall emails to refine messaging, while multiple signature capabilities allow users to personalize their emails with distinct signatures for all of their email addresses. Tracking analytics give users insight into communication performance, showing how many emails representatives send, plus open and reply rates. Mixam also supports automated task management, custom branding and a dialer.

Mixmax Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starter: $12 per user/month billed monthly or $9 per user/month billed annually
Small Business: $29 per user/month billed monthly or $24 per user/month billed annually
Growth: $65 per user/month billed monthly or $49 per user/month billed annually
Enterprise: Contact Mixmax for quote


Mixmax Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Basic tracking tools allow users to see if their email was opened, when it was opened, and how many times
Users can schedule meetings in one email by sharing their availability, then allowing recipients to select their preferred time slot
Email templates allow users to create and send personalized emails quickly and easily
Automated scheduling tools allow users to write an email, then schedule it to send automatically at a later time
Create and insert polls and surveys into emails to get quick, direct and structured replies from recipients
Get statistics for all sequences, and understand team performance by tracking opens, clicks, downloads, replies and bounces
Mixmax video Mixmax screenshot: Basic tracking tools allow users to see if their email was opened, when it was opened, and how many times Mixmax screenshot: Users can schedule meetings in one email by sharing their availability, then allowing recipients to select their preferred time slot Mixmax screenshot: Email templates allow users to create and send personalized emails quickly and easily Mixmax screenshot: Automated scheduling tools allow users to write an email, then schedule it to send automatically at a later time Mixmax screenshot: Create and insert polls and surveys into emails to get quick, direct and structured replies from recipients Mixmax screenshot: Get statistics for all sequences, and understand team performance by tracking opens, clicks, downloads, replies and bounces

Mixmax Reviews

Mixmax Reviews

Overall rating
4,5
/
5
Excellent
115

Very good
41

Average
9

Poor
1

Terrible
4

Value for Money
4,3
Features
4,6
Ease of Use
4,5
Customer Support
4,4
92% recommended this app
Laura C.

MixMax gives me my sanity and time back

I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.


Mike F.

Take your E-mail to the MAX! (MixMax Review)

I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product.


Verified Reviewer

Great tool for systemizing outbound sales process

It is great tool for systemazing outbound sales. It has all relevant integrations with CRM and the tool is data-driven. I hope there will be no more bugs in the system.


Verified Reviewer

Promising - but needs work

Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.


Christa C.

I couldn't run my business without MixMax


Laura C.
Industry: Consumer Services
Company size: Self Employed

MixMax gives me my sanity and time back

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.

Pros

I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Cons

I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mike F.
Industry: Sports
Company size: Self Employed

Take your E-mail to the MAX! (MixMax Review)

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product.

Pros

I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy.

Cons

Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Great tool for systemizing outbound sales process

Used Daily for 6-12 months
Reviewed on 2020/10/06
Review Source: Capterra

It is great tool for systemazing outbound sales. It has all relevant integrations with CRM and the tool is data-driven. I hope there will be no more bugs in the system.

Pros

The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven.

Cons

Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Promising - but needs work

Used Daily for 1+ year
Reviewed on 2018/08/16
Review Source: Capterra

Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.

Pros

Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Cons

Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Christa C.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

I couldn't run my business without MixMax

Used Daily for 1+ year
Reviewed on 2019/02/14
Review Source: Capterra

Pros

The ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails.

Cons

This software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis.

Response from Mixmax

Thanks for your review. Would be interested in learning more about your calendar requirements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 170 user ratings
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Mixmax Pricing

Mixmax Pricing

Starting from
US$12,00/month
Free Trial
Free
Subscription
Value for money

Starter: $12 per user/month billed monthly or $9 per user/month billed annually
Small Business: $29 per user/month billed monthly or $24 per user/month billed annually
Growth: $65 per user/month billed monthly or $49 per user/month billed annually
Enterprise: Contact Mixmax for quote

Starter: $12 per user/month billed monthly or $9 per user/month billed annually
Small Business: $29 per user/month billed monthly or $24 per user/month billed annually
Growth: $65 per user/month billed monthly or $49 per user/month billed annually
Enterprise: Contact Mixmax for quote

Value for Money
4,3/5
Based on 170 user ratings
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Mixmax Features

Mixmax Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 170 user ratings
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Categories

Additional information for Mixmax

Additional information for Mixmax

Key features of Mixmax

  • Animated GIFs
  • Appointment management
  • Audience segmentation
  • Basic workflow automation
  • CRM integration via auto BCC
  • Call management
  • Call-to-action button builder
  • Click & download tracking
  • Custom branded emails & landing pages
  • Custom domains
  • Custom onboarding session
  • Dedicated account manager
  • Delegated sending
  • Double booking protection
  • Dropbox, Box, Google Drive integration
  • Email tracking
  • Embed PDF slideshows
  • Embed SMS widget
  • Embed polls & surveys
  • Emojis
  • Event scheduling & planning
  • Event-based notifications
  • Follow-up reminders
  • HIPAA compliance
  • Link & attachment previews
  • Liquid markup
  • Mail merge
  • Markdown support
  • Meeting management
  • Mixmax dialer
  • Open tracking
  • Organization-level settings
  • Password-protected messages
  • Per-recipient tracking
  • Recommended send times
  • Reporting & analytics
  • Response management
  • Round-robin team calendaring
  • Salesforce integration
  • Salesforce sidebar with social info
  • Salesforce tasks dashboard
  • Salesforce tasks in sequences
  • Secure messaging / SSL
  • Send later
  • Shared calendars
  • Shared inboxes
  • Shared sequences
  • Shared templates
  • Slash commands
  • Team management
  • Team performance reports
  • Template & sequence stats
  • Template management
  • Time-expiring messages
  • Undo send
  • Unlimited public appointments calendars
  • Unlimited reminders
  • Unlimited sequences

Benefits

  • Email tracking functionality enables users to see if and when someone reads their email, helping sales, recruiting and support teams connect and respond to individuals effectively by knowing the right time to reach back out.
  • Instant scheduling tools enable users to schedule one-on-one meetings easily by sharing their availability via email, and then allowing email recipients to select a time which suits them.
  • Automated scheduling technology allows users to schedule emails to send later, giving users exact control over when a recipient receives an email in their inbox.
  • One-click templates serve to enhance user-productivity, allowing users to create the email they want quickly without manual copying and pasting.
  • Mixmax integrates seamlessly with Salesforce, enabling users to sync outgoing emails to Salesforce, log recipients’ opens, clicks, downloads and replies, and more.

  • Mixmax FAQs

    Mixmax FAQs

    Below are some frequently asked questions for Mixmax.

    Q. What type of pricing plans does Mixmax offer?

    Mixmax offers the following pricing plans:

    Starting from: US$12,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Starter: $12 per user/month billed monthly or $9 per user/month billed annually Small Business: $29 per user/month billed monthly or $24 per user/month billed annually Growth: $65 per user/month billed monthly or $49 per user/month billed annually Enterprise: Contact Mixmax for quote

    Q. What are the main features of Mixmax?

    Mixmax offers the following features:

    • Animated GIFs
    • Appointment management
    • Audience segmentation
    • Basic workflow automation
    • CRM integration via auto BCC
    • Call management
    • Call-to-action button builder
    • Click & download tracking
    • Custom branded emails & landing pages
    • Custom domains
    • Custom onboarding session
    • Dedicated account manager
    • Delegated sending
    • Double booking protection
    • Dropbox, Box, Google Drive integration
    • Email tracking
    • Embed PDF slideshows
    • Embed SMS widget
    • Embed polls & surveys
    • Emojis
    • Event scheduling & planning
    • Event-based notifications
    • Follow-up reminders
    • HIPAA compliance
    • Link & attachment previews
    • Liquid markup
    • Mail merge
    • Markdown support
    • Meeting management
    • Mixmax dialer
    • Open tracking
    • Organization-level settings
    • Password-protected messages
    • Per-recipient tracking
    • Recommended send times
    • Reporting & analytics
    • Response management
    • Round-robin team calendaring
    • Salesforce integration
    • Salesforce sidebar with social info
    • Salesforce tasks dashboard
    • Salesforce tasks in sequences
    • Secure messaging / SSL
    • Send later
    • Shared calendars
    • Shared inboxes
    • Shared sequences
    • Shared templates
    • Slash commands
    • Team management
    • Team performance reports
    • Template & sequence stats
    • Template management
    • Time-expiring messages
    • Undo send
    • Unlimited public appointments calendars
    • Unlimited reminders
    • Unlimited sequences

    Q. Who are the typical users of Mixmax?

    Mixmax has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Mixmax support?

    Mixmax supports the following languages:

    English

    Q. What type of pricing plans does Mixmax offer?

    Mixmax has the following pricing plans:

    Free, Subscription

    Q. Does Mixmax support mobile devices?

    We do not have any information about what devices Mixmax supports

    Q. What other apps does Mixmax integrate with?

    Mixmax integrates with the following applications:

    AmazingHiring, Asana, Dropbox Business, Elink.io, Evernote, GitHub, Pipedrive, Salesforce Sales Cloud, Trello, Twitter

    Q. What level of support does Mixmax offer?

    Mixmax offers the following support options:

    Phone Support, Video Tutorials, FAQs, Knowledge Base, Online Support