Qooper

- Very user friendly;
- Great customer service;
- Easy to join as a mentor/mentee;
- Professional design;
- Easily adaptable to your own needs and wants.

- Haven't found any cons yet.

The ease of use and intuitiveness of the application for our users. The training time was significantly reduced and users are more productive in their overall job because they have the communication tools necessary to be more effective. The Learning Steps and Assignments are critical features for our business and they work very well to allow needed progress.

We would like to be able to tie a step to a goal and have the ability to track progress on goals based on the goals themselves, not just the tags. In other words, providing metrics on the actual progression of assignments to meet goals.

The product is incredibly easy to use for both the mentor/mentee users and the administrators. We were looking for a way to easily match over 200 mentors with mentees and Qooper made the process easy and streamlined. The customer service was top notch and I felt fully supported by the Qooper Team.

The product didn't meet our needs exactly, so we had to wait while some updates were made and new features were rolled out. However, the Qooper team was super responsive and made those updates incredibly quickly, allowing us to constantly iterate and make our program better.

The Qooper mentoring platform keeps all information in one place and allows you to create training/learning modules. You are able to schedule all communication to mentors and mentees in advance through the system. You are also able to track mentor meetings and completion of training/learning modules.

The biggest challenge for us was the video calling feature. It worked well for some pairs, but not all (calls were dropping). In addition, you are not able to share files using the feature so may of our pairs used Zoom or another platform for their calls. In addition, emails sent from Qooper may end up in spam folders.