SecurityStudio

I really appreciate that VENDEFENSE gave me the tools to be successful with a more robust vendor risk management program without needing more specialized knowledge of this topic. Once we uploaded our vendors and answered some basic demographic questions on each one, the tool took over and now we're benefiting from an even stronger information security program. They also have great customer support to help with any questions that arise along the way.

I'm satisfied with the product so far. There's nothing I dislike.

The customer service has been amazing! Whenever I have a question or issue they are quick to respond. They also are very open to suggestions for changes and responsive to things that aren't working.

This tool helps our dispersed team come together in one tool to manage our vendors. Having the tool manage the status of each vendor and the workflow has been a huge time saver. The tool is straight forward and very easy to use.

There are still a few workflow items when working within the tool I would like to see changed. When working with the list of vendors that have classifications to be reviewed, after each vendor it returns to the list of vendors instead of the list of classifications. Or after approving the classification if it would just continue to the next vendor, that would be a huge time saver.

There also could be a few more definitions of terminology right in the tool instead of having to go to the Help area to know the definition of Confidential and Physical/Logical Access, etc.

Vendefense provides an easy to use interface. The dashboard is well laid out. You can easily review the status of your vendors and where they are in their risk assessment. The risk assessment questions vary by the vendors rated impact. A medium impact vendor will not receive as detailed questionnaire as a high impact vendor. Risk Assessment questions are well worded with helpful pop-ups for additional clarification of the question.

There have been a couple outages of the application, though the vendor has been quick to respond and provide remediation. It would be nice to have access to the email notification templates for customization.

As an almost "hands-free" solution for conducting vendor security evaluations, VENDEFENSE® provides a very efficient classification process, automated notifications and reminders, and expert risk assessments. The comprehensive and professional-quality security assessment reports and recommended action plans are of invaluable help. The VENDEFENSE® support team is very knowledgeable, quick to answer my inquiries or requests for assistance, and eager to share with me all the new or improved functionality of the customer web portal interface.

I have yet to run into something worth mentioning. My experience with using VENDEFENSE® has been a very positive one.