Netop Remote Control

Netop Remote Control

Remote access & control for secure support

4.7/5 (10 reviews)

Netop Remote Control Overview

Netop Remote Control is a remote access solution which allows businesses within industries including retail, finance, manufacturing, managed services, and more, to facilitate and control secure remote access for support purposes. The system allows users to connect securely to any device, network, or platform, including Linux, Windows, Mac, Android, Toshiba 4690, and more.

Tailored to enterprises that require secure and compliant remote access to complex IT environments, Netop Remote Control offers features such as end-to-end encryption, multi-factor authentication, closed user groups, role-based permissions, secure deployment packages, audit trails, application whitelisting, video logging, and more. The Netop Remote Control platform allows businesses to deliver remote support to employees or end users through secure access to connected IT environments. Remote support can also be provided through mobile devices in order to support mobile workforces and optimize uptime, with features including screen sharing, agile remote control, file transfer, advanced scripting, instant messaging, and the ability to launch programs on the remote device.

Netop Remote Control centralizes the administration of multiple users and devices and connects across multiple networks to deliver secure and compliant access from one single interface. Netop Remote Control ensures compliance with features in place to guarantee PCI DSS, HIPAA, and GDPR regulatory compliance. Security is also ensured with a range of features for managing access including data encryption, multi-factor authentication, audit trails, granular permissions management, user access restrictions, closed user groups, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Brazil, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Danish, English, French, German, Spanish

Netop Remote Control Reviews

Overall rating
4.7/5
100% positive reviews
7
Excellent
3
Very good
0
Average
0
Poor
0
Terrible

Solid program with good support

Used Daily for 2+ years
Reviewed on 11/21/2018
Review Source: Capterra

Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Pros

Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

Cons

It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Response from Netop

Hey Joseph -

We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control.

I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use.

Take a look and let us know what you think.

Regards,
Your Friends at Netop

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Reliable Product For Our Needs

Used Daily for 2+ years
Reviewed on 1/30/2019
Review Source: Capterra

I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down.

We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

Pros

We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

Cons

We have not encountered any Cons with this product at this time.

Response from Netop

Hi Gary,

Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way.

We appreciate your business and look forward to working together over the coming months and years.

Regards,
Your friends at Netop

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

NetOp remote control - unlocking EPOS automation

Used Daily for 6-12 months
Reviewed on 11/21/2018
Review Source: Capterra

Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

Pros

NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Cons

Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Response from Netop

Hi James -

Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team.

Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency.

Regards,
Your Friends at Netop

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Accessing the Start Menu is a game changer

Used Daily for 6-12 months
Reviewed on 11/14/2018
Review Source: Capterra

Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.

Pros

Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.

Cons

It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.

Response from Netop

Hi Larry -

Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs.

If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software.

Regards,
Your Friends at Netop

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

NETOP

Used Daily for 2+ years
Reviewed on 11/13/2018
Review Source: Capterra

Remote management of bank machines, and possible Macs

Pros

Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.

Cons

Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.

Response from Netop

Hey Grant,
Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback.

Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities.

In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module.

Regards,

Your Friends at Netop

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Netop Remote Control Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Contact Netop for pricing information.

Netop Remote Control Features

  • Access Control
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Authentication
  • Compliance Management
  • Permission Management
  • Secure Data Storage
  • Third Party Integration
  • Two-Factor Authentication

  • API
  • Alerts / Escalation
  • Application Security
  • Automatic Notifications
  • Monitoring
  • Password Management
  • Reporting & Statistics
  • SSL Security
  • Security Auditing
  • Single Sign On

Additional information for Netop Remote Control

Key features of Netop Remote Control

  • Access control
  • Active Directory integration
  • Activity dashboard
  • Audit trail
  • Authentication
  • Chat
  • Compliance management
  • Database access
  • Drag & drop interface
  • File sharing
  • File transfer
  • HIPAA compliance
  • Incident management
  • Instant messaging
  • Issue management
  • Mobile integration
  • Multi-factor authentication
  • PCI DSS compliance
  • Permission management
  • Remote access
  • Remote access/control
  • Remote control
  • Remote document access
  • Reporting/analytics
  • Role-based permissions
  • Screen sharing
  • Secure data storage
  • Session recording
  • Session transfer
  • Third party integration
  • Unattended access
  • User management
  • Vendor management

Benefits

  • Ensure compliance standards are met with tools for guaranteeing regulatory standards including PCI DSS, HIPAA, and GDPR compliance.

  • Manage access and security with Netop Remote Control’s security features which include 256-bit AES encryption, multi-factor authentication, granular user permissions, and more.

  • Gain access to multiple platforms, devices, and networks from one centralized tool. Netop Remote Control allows cross-platform support for devices including Mac, Windows, Android, Linux, and more.

  • Integrate with a range of third party directory services including LDAP, Active Directory, Microsoft Azure AD, RADIUS, and more, to manage authentication.

  • Automatically generate centralized audit logs to ensure all remote activity is reported within the system in order to meet compliance and best practice standards.

  • Netop Remote Control FAQs

    Below are some frequently asked questions for Netop Remote Control.

    Q. What type of pricing plans does Netop Remote Control offer?

    Netop Remote Control offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact Netop for pricing information.

    Q. What are the main features of Netop Remote Control?

    Netop Remote Control offers the following features:

    • Access control
    • Active Directory integration
    • Activity dashboard
    • Audit trail
    • Authentication
    • Chat
    • Compliance management
    • Database access
    • Drag & drop interface
    • File sharing
    • File transfer
    • HIPAA compliance
    • Incident management
    • Instant messaging
    • Issue management
    • Mobile integration
    • Multi-factor authentication
    • PCI DSS compliance
    • Permission management
    • Remote access
    • Remote access/control
    • Remote control
    • Remote document access
    • Reporting/analytics
    • Role-based permissions
    • Screen sharing
    • Secure data storage
    • Session recording
    • Session transfer
    • Third party integration
    • Unattended access
    • User management
    • Vendor management

    Q. Who are the typical users of Netop Remote Control?

    Netop Remote Control has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Netop Remote Control support?

    Netop Remote Control supports the following languages:

    Danish, English, French, German, Spanish

    Q. What type of pricing plans does Netop Remote Control offer?

    Netop Remote Control has the following pricing plans:

    Free, Subscription

    Q. Does Netop Remote Control support mobile devices?

    Netop Remote Control supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Netop Remote Control integrate with?

    Netop Remote Control integrates with the following applications:

    Microsoft Azure, Radius, ServiceNow

    Q. What level of support does Netop Remote Control offer?

    Netop Remote Control offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials