ALICE Receptionist
About ALICE Receptionist
ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national registries, real-time video and chat communication, digital content, and more. The Windows-based app connects with hardware to act as a virtual receptionist and connect guests with employees, with functions for greeting guests, aiding visitor registration, notifying staff when a guest checks in, informing visitors on business or local information and enhancing security.
The all-in-one visitor management solution aims to help organizations looking for a technological solution to manage and process visitors to their desired destination upon arrival. Built with enterprise organizations in mind, ALICE Receptionist includes features to greet and register visitors, alert and connect visitors with employees via phone or video calls, and provide interactive information to assist visitors when they arrive at a building or office. Due to out-of-the-box integrations with third-party tools such as Microsoft Active Directory, Skype for Business, Office 365, and any SIP-based Voice over IP Phone (VoIP) system, ALICE Receptionist is positioned to seamlessly integrate into most enterprise IT workflows.
For small and medium-sized companies, ALICE Receptionist offers cloud communications and hosted content options including custom pre-recorded video greetings, live personal greetings, and interactive widgets for presenting content and information such as maps, calendars, company directories, local weather, images, videos, and more. When visitors arrive at the business building, ALICE Receptionist’s pre-recorded video personalities greet each visitor and provide on-screen video instructions when needed (with support for 8 languages). With ALICE Receptionist, employees can see live streaming videos of the visitors in the lobby and interact with them from their desks. If the employee chooses to share their video, visitors will be able to see and communicate with that employee on the ALICE screen.
Key benefits of ALICE Receptionist
Companies are able to define and enforce policies for registering visitors when they arrive, including capturing signatures on documents, capturing photos of visitors, scanning visitors’ IDs, screening visitors against watch lists, having visitors watch and acknowledge safety videos, and much more.
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Reviews
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- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alice Saved Us $$$
Reviewed on 2018/10/02
Been 2 years now and still going strong.
Been 2 years now and still going strong.
Pros
Great support. Setup everything for us and checks in.
Cons
Manual updates and no wireless option at the time.
Response from ALICE Receptionist
Thank you for being a loyal customer!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elevated contact-free greeting
Reviewed on 2022/11/23
It has been great! We've had positive feedback from all who interact with ALICE.
It has been great! We've had positive feedback from all who interact with ALICE.
Pros
We have thoroughly enjoyed the ease of use for clients, staff, and administrators.
Cons
The back-office account is a little slow, but I hear changes are coming to that in 2023.
Reasons for Switching to ALICE Receptionist
We sought a reception Kiosk that was substantial and could easily catch the attention of anyone entering our office. Additionally, we had a design idea in mind prior to selecting a virtual receptionist. The customization capabilities of ALICE were able to create what we had in mind perfectly.Response from ALICE Receptionist
Thank you for the review!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Constant bugs and poor customer support
Reviewed on 2018/04/30
Pros
When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry
Cons
Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs
Response from ALICE Receptionist
Hello David,
We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing.
Thank you.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Remote reception to save money on employment costs
Reviewed on 2022/11/10
People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to...
People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.
Pros
This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.
Cons
The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.
Response from ALICE Receptionist
Thank you for the review, Colton!
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GreenSource Fabrication
Reviewed on 2022/11/16
The system functions as advertised and is a cost savings SAAS system.
The system functions as advertised and is a cost savings SAAS system.
Pros
Self check in with DoD, State Department, ITAR prescreening and vetting visitors
Cons
The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.
Response from ALICE Receptionist
Thank you, James! We are glad to hear about the team's support and that ALICE is providing a benefit for your business.
ALICE Receptionist FAQs
Below are some frequently asked questions for ALICE Receptionist.Q. What type of pricing plans does ALICE Receptionist offer?
ALICE Receptionist offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic: $3,588/YR for 50 audio users and 5 video users. Premium: $4,788/YR for 150 audio users and 15 video users. Enterprise: $5,988/YR for 300 audio users and 30 video users.
Q. Who are the typical users of ALICE Receptionist?
ALICE Receptionist has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ALICE Receptionist support?
ALICE Receptionist supports the following languages:
Dutch, English, French, German, Japanese, Portuguese, Spanish, Traditional Chinese
Q. Does ALICE Receptionist support mobile devices?
ALICE Receptionist supports the following devices:
Q. What other apps does ALICE Receptionist integrate with?
ALICE Receptionist integrates with the following applications:
3CX, Google Calendar, Microsoft 365, Microsoft Azure, Microsoft Outlook, Slack, Tpad PBX
Q. What level of support does ALICE Receptionist offer?
ALICE Receptionist offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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Visitor Management Software
