ALICE Receptionist

Visitor management for corporate & government facilities

About ALICE Receptionist

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national registries, real time video and chat communication, digital content, and more. The Windows-based app connects with hardware to act as a virtual receptionist and connect guests with employees, with functions for greeting guests, aiding visitor registration, notifying staff when a guest checks-in, informing visitors on business or local information, and enhancing security.

The all-in-one visitor management solution aims to help organizations looking for a technological solution to manage and process visitors to their desired destination upon arrival. Built with enterprise organizations in mind, ALICE Receptionist includes features to greet and register visitors, alert and connect visitors with employees via phone or video calls, and provide interactive information to assist visitors when they arrive to a building or office. Due to out-of-the-box integrations with third party tools such as Microsoft Active Directory, Skype for Business, Office 365 and any SIP based Voice over IP Phone (VoIP) system, ALICE Receptionist is positioned to seamlessly integrate into most enterprise IT workflows.

For small and medium sized companies, ALICE Receptionist offers cloud communications and hosted content options including custom pre-recorded video greetings, live personal greetings, and interactive widgets for presenting content and information such as maps, calendars, company directories, local weather, images, videos, and more. When visitors arrive to the business building, ALICE Receptionist’s pre-recorded video personalities greet each visitor and provide on screen video instructions when needed (with support for 8 languages). With ALICE Receptionist, employees can see live streaming video of the visitors in the lobby and interact with them from their desk. If the employee chooses to share their video, visitors will be able to see and communicate with that employee on the ALICE screen.

Pricing starting from:

US$239,00/month

  • Free Trial
  • Subscription

Key benefits of ALICE Receptionist

  • Companies are able to define and enforce policies for registering visitors when they arrive, including capturing signatures on documents, capturing photos of visitors, scanning visitors’ ID’s, screening visitors against watch lists, having visitors watch and acknowledge safety videos and much more.

  • Visitors can use the self-service check-in tool to inform the relevant employees that they have arrived and log their visit. Once the visitor has completed the check-in process, employees are notified and an identifying badge is printed for the visitor.

  • ALICE aims to bridge customer service, security, visitor management and on-demand video communications in one integrated platform with tools such as two-way chat and video communication, lobby monitoring, visitor check-in, and more.

  • Integrate the system with third party tools such as Microsoft Active Directory, Skype for Business, Office 365 and any SIP based Voice over IP Phone (VoIP) system in order to create seamless workflows.

  • Security can be enhanced with tools including lobby watch, visual verification through video, visitor image capture, visitor logs, and call logs, meaning there is a record of all comings and goings within the business.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Pricing starting from:

    US$239,00/month

    • Free Trial
    • Subscription

    Images

    The calendar tool allows both employees and visitors to view upcoming events
    Visitors are able to check themselves in using the self service display
    Employees receive notifications when one of their visitors has arrived and checked-in
    Reports can be generated on all calls and visits for security reasons
    Visitors are able to view a list of employees in order to communicate with them or alert them of their arrival
    View 6 more
    ALICE Receptionist screenshot: The calendar tool allows both employees and visitors to view upcoming events ALICE Receptionist screenshot: Visitors are able to check themselves in using the self service display ALICE Receptionist screenshot: Employees receive notifications when one of their visitors has arrived and checked-in ALICE Receptionist screenshot: Reports can be generated on all calls and visits for security reasons ALICE Receptionist screenshot: Visitors are able to view a list of employees in order to communicate with them or alert them of their arrival

    Features

    Total features of ALICE Receptionist: 33

    • Active Directory Integration
    • Automatic Notifications
    • Calendar Management
    • Call Routing
    • Chat
    • Check Processing
    • Client Management
    • Client Portal
    • Contact Database
    • Contact Management
    • Customer Activity Reporting
    • Customer Experience Management
    • Customizable Branding
    • Digital Signage
    • Email Integration
    • Email Invitations & Reminders
    • Email Notifications
    • Employee Profile
    • Event Logs
    • Event Scheduling
    • ID Scan
    • Microsoft Outlook Integration
    • Monitoring
    • Registration Management
    • Request Assignment
    • SMS Integration
    • Self Service Portal
    • Third Party Integration
    • Two-Way Audio & Video
    • Video Conferencing
    • Video Streaming
    • Visitor Registration
    • Widgets

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    Reviews

    Overall rating

    4,5 /5
    (26)
    Value for Money
    4,2/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have ALICE Receptionist?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Joseph L.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Alice Saved Us $$$

    Reviewed on 2018/10/02

    Been 2 years now and still going strong.

    Been 2 years now and still going strong.

    Pros

    Great support. Setup everything for us and checks in.

    Cons

    Manual updates and no wireless option at the time.

    Response from ALICE Receptionist

    Thank you for being a loyal customer!

    Philip A.
    Overall rating
    • Industry: Real Estate
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Your Next Receptionist is a Computer

    Reviewed on 2016/06/20

    Alice is a virtual receptionist system that eliminates the need to have somebody watch the front...

    Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

    Pros

    Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

    Cons

    While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

    David B.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Constant bugs and poor customer support

    Reviewed on 2018/04/30

    Pros

    When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

    Cons

    Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

    Response from ALICE Receptionist

    Hello David,

    We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing.

    Thank you.

    Bill L.
    Overall rating
    • Industry: Chemicals
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    hey Alice

    Reviewed on 2018/10/02

    Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple...

    Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

    Pros

    Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

    Cons

    She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

    Response from ALICE Receptionist

    Thank you! We are so pleased that ALICE meets your needs.

    John O.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Alice at Tozour

    Reviewed on 2018/10/02

    Using ALICE at Tozour has eliminated the need for a human receptionist.

    Using ALICE at Tozour has eliminated the need for a human receptionist.

    Pros

    Setup easy. Making necessary adjustments is made easy by their great tech support.

    Cons

    Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

    Response from ALICE Receptionist

    Thank you so much for your wonderful review! We are so pleased that our support staff was able to assist you with anything you need!

    Showing 5 reviews of 26 Read all reviews

    ALICE Receptionist FAQs

    Below are some frequently asked questions for ALICE Receptionist.

    ALICE Receptionist offers the following pricing plans:

    • Starting from: US$239,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Basic: $239/month for 50 audio users and 5 video users. Premium: $319/month for 150 audio users and 15 video users. Enterprise: $399/month for 300 audio users and 30 video users. (Pricing based on 5-year terms, though smaller terms are available. All subscription plans billed annually.)

    ALICE Receptionist offers the following features:

    • Badge Management
    • Notifications
    • Self Check-in
    • Two-way Visitor Communication
    • Watch List

    ALICE Receptionist has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    ALICE Receptionist supports the following languages:

    English

    We do not have any information about what devices ALICE Receptionist supports

    ALICE Receptionist integrates with the following applications:

    3CX, Google Calendar, Microsoft 365, Microsoft Azure, Microsoft Outlook, VoIP / SIP PC Softphone

    ALICE Receptionist offers the following support options:

    Phone Support, Online Support, FAQs

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