MobileServe

MobileServe

Volunteer Management Software

4.4/5 (116 reviews)

MobileServe Overview

MobileServe is a volunteer management software designed to help businesses, schools, colleges, and nonprofits track, manage, and verify any service work using tools such as a centralized, administrative dashboard, infographics, volunteer tracking technology, verification options, social integrations and sharing, and more. Native iOS and Android apps give users the flexibility to report on, measure and manage social work anytime, anywhere via both mobile and tablet devices.

The MobileServe administrative dashboard allows users to manage all of their organization’s volunteer work from a single, central location. From the dashboard users can check group data at-a-glance, plus see real-time info on important stats such as hours served by month, total hours served, hours logged by category, and more. Users can also filter and export data, as well as analyze individual users or service logs more closely. Reporting and infographics capabilities enable users to generate custom, graphic reports, and gain visual insight into volunteer performance.

Smart volunteer tracking technology enables organizations to log volunteer service time automatically by allowing volunteers to check in and out at events online. Users can also add time manually if they prefer. Verification options such as geotagging, electronic signature, and email verification enable members to verify their service work easily. Social integrations with Facebook, Twitter and LinkedIn allow users to share customized messages about their volunteer events across their social networks. MobileServe supports text/email invites and gamification tools, allowing users to invite friends to join the app and compete in challenges.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MobileServe Reviews

Overall rating
4.4/5
87% positive reviews
63
Excellent
38
Very good
11
Average
4
Poor
0
Terrible
Ladona A.

Quick and easy communication with groups and individuals!

Used Daily for 2+ years
Reviewed on 2017/08/10
Review Source: Capterra

The students can take it with them and be accountable to get the signatures and keep a running log of their hours.
I did miss emails sometimes to go in an sign-off as an advisor for some of the students and it threw them behind on knowing how many hours counted for them. We did get a bit better over time with them reminding me.

Pros

Having the students to be organized and accountable on the spot with their Community Service hours is fantastic! Being able to keep in contact with so many people in so many different places at one time, ease of use, and user-friendly updates from our suggestions are all fantastic.

Cons

Getting the students to consistently use it to track their hours and would love a quick-high school friendly tutorial within the app. so they could learn how to use it quickly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ashley M.

Great, but a few ideas

Used Weekly for 1-5 months
Reviewed on 2019/01/29
Review Source: Capterra

Pros

- The app is so easy for the students to use.
- I love being able to set goals.
- This saves so much time compared to having to input all of their information into a spreadsheet.

Cons

- It would be nice to create a report & save the parameters, so I don't have to run and edit reports over and over again.
- It would be helpful if the Bulk Create had a drop down list of the students within the organization so I could just go down the list and check the students it applied to instead of having to key in each name.
- Allow the option of putting multiple dates, or a range of time, for a service entry
- Allow admins to add locations that their students use regularly.
- It would be nice if, when viewing a submitted service activity, I could click their name and be taken to their account so I can confirm that they already haven't received credit for that event.
- It would be nice if the home screen that the students see could include their active goal totals instead of their overall total. I had a lot of problems with students thinking that they had completed their hours for the year since it was the total and not the hours from the goal they were working on.
- It would also be nice if the end date of the goal showed up on the goal tracker.
- Would it be possible to have the date a specific goal ends, but allow the admin to set an later date that they can input hours? For example: there are always a few students who turn their remaining hours in late. So though they are due on say Dec 7, I take late hours until finals. I would prefer not to change the date for all students, but I do need to be able to add late hours so they show up in the goal report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kari S.

This has streamlined so much for our service program.

Used Daily for 2+ years
Reviewed on 2017/08/18
Review Source: Capterra

It allows us to begin tracking our students' service experiences from their very first day at our school until their last four years down the road. I especially appreciate what it allows us to track with our multi-faceted senior level semester long projects.

Pros

I appreciate that Mobile Serve listens to our concerns and actively works to update the functionality of the app. It has grown so much in the short time we've used it!

Cons

There are some features with sorting that could be improved, but otherwise, anytime we've had a suggestion they have been more than willing to work with us to either find a solution as is or to adapt the program to suit our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dustin S.

MobileServe

Used Daily for 1+ year
Reviewed on 2019/01/21
Review Source: Capterra

It's an added hastle to have to track all volunteer hours manually, so why not give that responsibility to the volunteer and that saves SO much time for the coordinator of the event/program. Customer Service has always been great and I love that it all started as an idea in the YMCA! I have suggested it to numerous facilities and organizations to help track their volunteers! :)

Pros

The ability to have the volunteers track their own hours and the verification processes. Attaching location, adding photos, signature feature, and the email. Very helpful there are options!

Cons

The color scheme. To be honest, it's hard to see sometimes due to the lack of contrast. White and very light baby blue is very hard to read.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jillian C.

It's easier to track service at our school

Used Daily for 6-12 months
Reviewed on 2019/01/18
Review Source: Capterra

Overall, I like it, because it's made it possible to track service in our school! I hope that users are offered more flexibility so that we can configure it in a way that will save us time.

Pros

Students and faculty can easily put in entries when they do service, and we can easily verify it through email.

Cons

Going through entries and approving or rejecting entries is a pain! I wish that you could have required fields. For example, I wish that users had to put in an email address in order for MobileServe to accept an entry. I also wish that I could choose how to organize the entries, and that it would stay like that.

I also hate that you have to choose a category in order to reject or accept an entry.

These things seem small, but they add up, and make using it much more time-consuming that we'd predicted!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10

MobileServe Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Up to 50 users: $39/month
Up to 150 users: $69/month
Up to 250 users: $149/month
For more than 250 users: Contact Mobileserve for pricing information.

Mobileserve offers discounted plans for educational institutions.

MobileServe Features

  • Activity Dashboard
  • Activity Tracking
  • Customizable Reporting
  • Data Import/Export
  • Real Time Reporting

  • API
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration
  • Time & Attendance Tracking

Additional information for MobileServe

Key features of MobileServe

  • Group Management
  • Member Communities
  • Member Directory
  • Membership Management
  • Reminders
  • Scheduling
  • Volunteer Profiles

Benefits

  • Native iOS and Android apps allow users to manage volunteer activity, events and photos on the go via mobile and tablet devices.

  • Users can manage all of their organization’s volunteer work and check their group data and real-time stats from the centralized, administrative dashboard.

  • MobileServe integrates with social media apps like Facebook, Twitter and LinkedIn, allowing users to share customized messages across their social networks to encourage participation in social work events.

  • Volunteer tracking technology enables organizations to log volunteer time automatically by tracking when volunteers check in and out of events. Organizations can verify volunteer work using different verification tools, such as geotagging, electronic signature and emails.

  • Gain visual insight into volunteer performance with MobileServe’s reporting and infographics capabilities.

  • MobileServe FAQs

    Below are some frequently asked questions for MobileServe.

    Q. What type of pricing plans does MobileServe offer?

    MobileServe offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 50 users: $39/month
    Up to 150 users: $69/month
    Up to 250 users: $149/month
    For more than 250 users: Contact Mobileserve for pricing information.

    Mobileserve offers discounted plans for educational institutions.

    Q. What are the main features of MobileServe?

    MobileServe offers the following features:

    • Group Management
    • Member Communities
    • Member Directory
    • Membership Management
    • Reminders
    • Scheduling
    • Volunteer Profiles

    Q. Who are the typical users of MobileServe?

    MobileServe has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does MobileServe support?

    MobileServe supports the following languages:

    English

    Q. What type of pricing plans does MobileServe offer?

    MobileServe has the following pricing plans:

    Subscription

    Q. Does MobileServe support mobile devices?

    MobileServe supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MobileServe integrate with?

    We do not have any information about what integrations MobileServe has

    Q. What level of support does MobileServe offer?

    MobileServe offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials