MobileServe

Volunteer Management Software

4,3 /5 (194 reviews) Write a Review!

MobileServe Overview

What is MobileServe?

MobileServe is a volunteer management software designed to help businesses, schools, colleges, and nonprofits track, manage, and verify any service work using tools such as a centralized, administrative dashboard, infographics, volunteer tracking technology, verification options, social integrations and sharing, and more. Native iOS and Android apps give users the flexibility to report on, measure and manage social work anytime, anywhere via both mobile and tablet devices.

The MobileServe administrative dashboard allows users to manage all of their organization’s volunteer work from a single, central location. From the dashboard users can check group data at-a-glance, plus see real-time info on important stats such as hours served by month, total hours served, hours logged by category, and more. Users can also filter and export data, as well as analyze individual users or service logs more closely. Reporting and infographics capabilities enable users to generate custom, graphic reports, and gain visual insight into volunteer performance.

Smart volunteer tracking technology enables organizations to log volunteer service time automatically by allowing volunteers to check in and out at events online. Users can also add time manually if they prefer. Verification options such as geotagging, electronic signature, and email verification enable members to verify their service work easily. Social integrations with Facebook, Twitter and LinkedIn allow users to share customized messages about their volunteer events across their social networks. MobileServe supports text/email invites and gamification tools, allowing users to invite friends to join the app and compete in challenges.

MobileServe Overview

Pricing

Starting from
US$39,00/month

Pricing options

Free Trial
Subscription
Value for money

Up to 50 users: $39/month
Up to 150 users: $69/month
Up to 250 users: $149/month
For more than 250 users: Contact Mobileserve for pricing information.

Mobileserve offers discounted plans for educational institutions.


MobileServe Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Log volunteer time automatically by checking volunteers in and out of service events via mobile
Manage volunteer work and check group data and real-time stats at-a-glance from the centralized, administrative dashboard
Members can verify their service work using an electronic signature
MobileServe allows users to share pre-populated or customized messages across their social networks to encourage volunteer participation
Users can search and invite friends to join the app via text or email
Generate custom, graphic-rich reports to gain insight into volunteer performance and the organization's social impact
MobileServe video MobileServe screenshot: Log volunteer time automatically by checking volunteers in and out of service events via mobile MobileServe screenshot: Manage volunteer work and check group data and real-time stats at-a-glance from the centralized, administrative dashboard MobileServe screenshot: Members can verify their service work using an electronic signature MobileServe screenshot: MobileServe allows users to share pre-populated or customized messages across their social networks to encourage volunteer participation MobileServe screenshot: Users can search and invite friends to join the app via text or email MobileServe screenshot: Generate custom, graphic-rich reports to gain insight into volunteer performance and the organization's social impact

MobileServe Reviews

MobileServe Reviews

Overall rating
4,3
/
5
Excellent
89

Very good
85

Average
15

Poor
5

Terrible
0

Value for Money
4,3
Features
4,1
Ease of Use
4,2
Customer Support
4,6
90% recommended this app
Antigona M.

Functionality at its best


Verified Reviewer

MobileServe

Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.


Vicky L.

In theory this is great, but in practice it's difficult

Frustrating and difficult.


Teresita G.

MobileServe happy customer

I am very happy with MobileServe in general. I am always excited when they put out new features and their customer service is excellent. They seem to be a company that adapts to the changing needs of customers


Jessi B.

Excellent tool for tracking service hours

The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.


Antigona M.
Industry: International Affairs
Company size: 11-50 Employees

Functionality at its best

Used Daily for Free Trial
Reviewed on 2019/01/18
Review Source: Capterra

Pros

The texting capabilities. you are able to reach everyone.

Cons

it needs more warmth on its platform. Have more personality dpeneding on the organization mission.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Education Management
Company size: 11-50 Employees

MobileServe

Used Daily for 1+ year
Reviewed on 2019/08/08
Review Source: Capterra

Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.

Pros

Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.

Cons

We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Vicky L.
Industry: Education Management
Company size: 51-200 Employees

In theory this is great, but in practice it's difficult

Used Weekly for 6-12 months
Reviewed on 2019/08/20
Review Source: Capterra

Frustrating and difficult.

Pros

Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.

Cons

Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Teresita G.
Industry: Education Management
Company size: 201-500 Employees

MobileServe happy customer

Used Daily for 6-12 months
Reviewed on 2020/03/26
Review Source: Capterra

I am very happy with MobileServe in general. I am always excited when they put out new features and their customer service is excellent. They seem to be a company that adapts to the changing needs of customers

Pros

This product is very useful to cut down on unnecessary paperwork and files! The student apps have been seamless with our system so that everything is in real time. The reports that it exports are very fast and I am constantly running reports that I was unable to do before. The customer service is excellent. The updates are always improving functionality and they seem to really listen to the customer and innovate the app accordingly.

Cons

The language of the app takes some getting used to. Also since it is built for individual volunteers,service agencies and also schools, at times it is not one size fits all with the features. I would very much prefer that it did not post the total hours submitted when the student opens the app, because in our program the student's approved hours are what matters, and also the student starts at zero each school year. So it is a challenge to have to tell them to look past that number. Also the kiosk mode is hard for a school to use. Made more for another setting I think.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jessi B.
Industry: Primary/Secondary Education
Company size: 11-50 Employees

Excellent tool for tracking service hours

Used Weekly for 2+ years
Reviewed on 2019/09/06
Review Source: Capterra

The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.

Pros

The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data.

Cons

The only things I wish this software had that it doesn't are:
1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement.
2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 194 user ratings
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MobileServe Pricing

MobileServe Pricing

Starting from
US$39,00/month
Free Trial
Subscription
Value for money

Up to 50 users: $39/month
Up to 150 users: $69/month
Up to 250 users: $149/month
For more than 250 users: Contact Mobileserve for pricing information.

Mobileserve offers discounted plans for educational institutions.

Up to 50 users: $39/month
Up to 150 users: $69/month
Up to 250 users: $149/month
For more than 250 users: Contact Mobileserve for pricing information.

Mobileserve offers discounted plans for educational institutions.

Value for Money
4,3/5
Based on 194 user ratings
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MobileServe Features

MobileServe Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,1/5
Based on 194 user ratings
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Categories

Additional information for MobileServe

Additional information for MobileServe

Key features of MobileServe

  • Group Management
  • Member Communities
  • Member Directory
  • Membership Management
  • Reminders
  • Scheduling
  • Volunteer Profiles

Benefits

  • Native iOS and Android apps allow users to manage volunteer activity, events and photos on the go via mobile and tablet devices.

  • Users can manage all of their organization’s volunteer work and check their group data and real-time stats from the centralized, administrative dashboard.

  • MobileServe integrates with social media apps like Facebook, Twitter and LinkedIn, allowing users to share customized messages across their social networks to encourage participation in social work events.

  • Volunteer tracking technology enables organizations to log volunteer time automatically by tracking when volunteers check in and out of events. Organizations can verify volunteer work using different verification tools, such as geotagging, electronic signature and emails.

  • Gain visual insight into volunteer performance with MobileServe’s reporting and infographics capabilities.

  • MobileServe FAQs

    MobileServe FAQs

    Below are some frequently asked questions for MobileServe.

    Q. What type of pricing plans does MobileServe offer?

    MobileServe offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 50 users: $39/month Up to 150 users: $69/month Up to 250 users: $149/month For more than 250 users: Contact Mobileserve for pricing information. Mobileserve offers discounted plans for educational institutions.

    Q. What are the main features of MobileServe?

    MobileServe offers the following features:

    • Group Management
    • Member Communities
    • Member Directory
    • Membership Management
    • Reminders
    • Scheduling
    • Volunteer Profiles

    Q. Who are the typical users of MobileServe?

    MobileServe has the following typical customers:

    Small Business, Non Profit, Mid Size Business

    Q. What languages does MobileServe support?

    MobileServe supports the following languages:

    English

    Q. What type of pricing plans does MobileServe offer?

    MobileServe has the following pricing plans:

    Subscription

    Q. Does MobileServe support mobile devices?

    MobileServe supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MobileServe integrate with?

    We do not have any information about what integrations MobileServe has

    Q. What level of support does MobileServe offer?

    MobileServe offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials