MobileServe

MobileServe

Volunteer Management Software

4.3/5 (190 reviews)

MobileServe Overview

MobileServe is a volunteer management software designed to help businesses, schools, colleges, and nonprofits track, manage, and verify any service work using tools such as a centralized, administrative dashboard, infographics, volunteer tracking technology, verification options, social integrations and sharing, and more. Native iOS and Android apps give users the flexibility to report on, measure and manage social work anytime, anywhere via both mobile and tablet devices.

The MobileServe administrative dashboard allows users to manage all of their organization’s volunteer work from a single, central location. From the dashboard users can check group data at-a-glance, plus see real-time info on important stats such as hours served by month, total hours served, hours logged by category, and more. Users can also filter and export data, as well as analyze individual users or service logs more closely. Reporting and infographics capabilities enable users to generate custom, graphic reports, and gain visual insight into volunteer performance.

Smart volunteer tracking technology enables organizations to log volunteer service time automatically by allowing volunteers to check in and out at events online. Users can also add time manually if they prefer. Verification options such as geotagging, electronic signature, and email verification enable members to verify their service work easily. Social integrations with Facebook, Twitter and LinkedIn allow users to share customized messages about their volunteer events across their social networks. MobileServe supports text/email invites and gamification tools, allowing users to invite friends to join the app and compete in challenges.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MobileServe Reviews

Overall rating
4.3/5
89% positive reviews
88
Excellent
82
Very good
15
Average
5
Poor
0
Terrible
Verified Reviewer

MobileServe

Used Daily for 1+ year
Reviewed on 2019/08/08
Review Source: Capterra

Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.

Pros

Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.

Cons

We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Teresita G.

Novice user with some advice

Used Weekly for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

I enjoy the product very much. Very easy for students to download and use.
I like the customer service alot.

I really like how it quickly issues reports and manipulates the data.

Pros

It is very easy for students to download and use.
Mobile app is pretty user friendly and simple.
The photo upload is a great feature
The customer service is always great.
The dashboard is generally good.
I enjoy how easy it is to draft a report and bring up the information I need.
The student logs are easy to view and approve/disapprove, and it is great to be able to send them a message.
I can now log and analyze more aspects of their service activities than just the hours served. So I have a better idea where they are going, and using the attributes i can look at some other aspects of school engagement that intersect with service.

Cons

The app is visually a bit light and hard to see the words on the phone.
The words on the app is sometimes misleading. For example in the app it says "begin serving" to record an activity. That confuses my younger students as it seems like they are supposed to "check in" as they would a sign in sheet at our events. When in reality that is not the case.
There is a glitch that does not allow some devices to take a full picture of a letter. It automatically crops.
I would like to an option as to how the students view the overall number upon opening, Since that number reflects hours for everything. I would prefer it would only show the approved hours served within the allotted goal time frame.
The dashboard could be more user friendly. There are some features that are clumsy like finding sub orgs and goals depending on the page you are in. I forget that sometimes I am within a sub-org vs in the main page of my dashboard because it looks exactly the same. So I waste time fumbling until I remember the distinction.
I wish there was a better way to organize in the photos tab. Like making it searchable, sortable.
Would also like to be able to assign the same goal to several sub orgs. I end up having to create so many goals per sub org and some are the same.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Elena C.

Love MobileServe

Used Daily for 1+ year
Reviewed on 2019/08/06
Review Source: Capterra

My overall experience has been really good. The support system at MobileServe is wonderful. The tech that I work with is very responsive, and extremely helpful. When I need to know something new (i.e. reports), the tech will send me a video and walk me through it step by step. MobileServe has made this part of my job so much easier. I so happy that we were introduced to Mobileserve.

Pros

It's easy to work with. I love that students can get supervisor signatures on site, or that they can email their supervisor requesting approval, and Mobileserve will send the supervisor and email for approval. I use to have to do all the entries myself, now with Mobileserve students are responsible for their own entries. It has saved me a lot of time, and my time is now used with just simply verifying student service entry. Mobileserve has made this part of my job a lot easier, and more efficient.

Cons

What I don't like is that you cannot tell when a student has a new entry. You have to go into each of the students records to see if a new entry was entered. What I would like to see, is when a new entry is entered, it should have a flag informing you that a entry has been submitted. This would save time from having to go into each individuals students records looking for new entries.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Mary ellen M.

Mobile Serve and Service Projects for Middle and High Schoolers

Used Weekly for 6-12 months
Reviewed on 2019/07/30
Review Source: Capterra

No business problems, just getting used to the system and the challenge to train my 11 and 12 year old's who have to call or text parents to have them set up the account - takes time.

The high school students have no problem, they can set up their own accounts with parental help.

Pros

Number 1: I like the ease that students can log in their service hours by either taking a photo of the place they served, or having an adult supervisor sign their name on the student's cell phone or having the student send the supervisor a verification form that just needs a click an automatically logged in. Number 2: as a teacher I have easy access to verify student's service it's at my fingertips. Number 3: Alleviates a "paper trail," which is what I had to use; now, I am paperless. Number 4: Expert help was always available and responsive in a timely manner.

Cons

Number 1: I work with 7th graders who are 11 or 12 years old and they need parental consent, first. I understand the policy, however, a mother e-mailed me she did not want to give her social security number to Mobile Serve. This was one experience - she waited until her daughter turned 13 (in April) and could set up her account on her own. Another "negative" is the system does not allow me to check the same student multiple times, that is, when I log into a student's account to check for verification of her service, I check, then want to check her other services, but I am out of her account and have to go to the beginning where all students are listed and click on her name to check for the next service. I don't have the liberty to stay on the same person and scroll and check her other services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jessi B.

Excellent tool for tracking service hours

Used Weekly for 2+ years
Reviewed on 2019/09/06
Review Source: Capterra

The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.

Pros

The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data.

Cons

The only things I wish this software had that it doesn't are:
1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement.
2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MobileServe Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Up to 50 users: $39/month
Up to 150 users: $69/month
Up to 250 users: $149/month
For more than 250 users: Contact Mobileserve for pricing information.

Mobileserve offers discounted plans for educational institutions.

MobileServe Features

  • Activity Dashboard
  • Activity Tracking
  • Customizable Reporting
  • Data Import/Export
  • Real Time Reporting

  • API
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Branding
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for MobileServe

Key features of MobileServe

  • Group Management
  • Member Communities
  • Member Directory
  • Membership Management
  • Reminders
  • Scheduling
  • Volunteer Profiles

Benefits

  • Native iOS and Android apps allow users to manage volunteer activity, events and photos on the go via mobile and tablet devices.

  • Users can manage all of their organization’s volunteer work and check their group data and real-time stats from the centralized, administrative dashboard.

  • MobileServe integrates with social media apps like Facebook, Twitter and LinkedIn, allowing users to share customized messages across their social networks to encourage participation in social work events.

  • Volunteer tracking technology enables organizations to log volunteer time automatically by tracking when volunteers check in and out of events. Organizations can verify volunteer work using different verification tools, such as geotagging, electronic signature and emails.

  • Gain visual insight into volunteer performance with MobileServe’s reporting and infographics capabilities.

  • MobileServe FAQs

    Below are some frequently asked questions for MobileServe.

    Q. What type of pricing plans does MobileServe offer?

    MobileServe offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Available

    Up to 50 users: $39/month
    Up to 150 users: $69/month
    Up to 250 users: $149/month
    For more than 250 users: Contact Mobileserve for pricing information.

    Mobileserve offers discounted plans for educational institutions.

    Q. What are the main features of MobileServe?

    MobileServe offers the following features:

    • Group Management
    • Member Communities
    • Member Directory
    • Membership Management
    • Reminders
    • Scheduling
    • Volunteer Profiles

    Q. Who are the typical users of MobileServe?

    MobileServe has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does MobileServe support?

    MobileServe supports the following languages:

    English

    Q. What type of pricing plans does MobileServe offer?

    MobileServe has the following pricing plans:

    Subscription

    Q. Does MobileServe support mobile devices?

    MobileServe supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MobileServe integrate with?

    We do not have any information about what integrations MobileServe has

    Q. What level of support does MobileServe offer?

    MobileServe offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials