Book Like A Boss

Pros

I run my two businesses on BLAB. I love how easy it is to use, and the team keeps on adding new features, and how they create tutorials and answer questions when you have any. They keep on improving the tool and it feels like I’m getting a lot of features that save me time on a daily basis. As an online business strategist and business mentor for entrepreneurs, I want to recommend to my clients and community tools from company that keep on delivering great products and keep on improving based on customers feedback. This is what the BLAB team does. As a result, it has made me recommend BLAB to my community and my clients, besides using it myself. Personally, I use it to:
- book potential clients for discovery sessions,
- book current clients for their own Zoom sessions (great Zoom integration!),
- sell webinars and online products.
These are just a few of the ways that I use BLAB and recommend my clients to use it to. I also love the customisable branded links (long + short links), that allow me to run two separate businesses on one BLAB account. It’s made my life a lot easier, and is my virtual assistant for the booking part of my business. I also love that:
- it integrates with my Google calendar (kind of mandatory nowadays for a scheduling system, yet not all provide that),
- I can choose which days I want to work and which not,
- I can choose which appointments I have available for which days,
- The reminders that are sent to people who booked,
- The Paypal integration

Cons

For the way I run my business, I haven’t found any yet. It could perhaps look better. I am using something else for sales pages. Some of my clients are mentioniong they’d love to have CRM included in the tool, but that’s not what BLAB is (yet).

Pros

I love that my booking are set pending my review & approval. That was a must-have feature for me, and BLAB has it.
I also love the simplicity of the interface for my clients. It's been great transitioning them from phone calls to the online system.
And the ability to customize so much of the front end appearance is wonderful!

Cons

The setup interface is a bit confusing at first, and it's frustrating that the services cannot be easily grouped or segmented into categories.
It's also frustrating that partial payments/deposits cannot be set up through the system.
Though it can be done with some convoluting, it would be lovely to have simple & direct ways for ongoing classes/multiple/consecutive dates and 1-time workshop events to be booked through the system.
And I'd love more customization/full customization of the confirmation & booking reminder emails.

Pros

Zoom integration - Each client immediately gets a private zoom link for their scheduled session.

Email automation - Each client immediately gets email automation, including option to reschedule or cancel their session without needing to directly contact me.

Easy to use booking system - Lots of options for me on the backend, to set my hours and dates I am unavailable. Easy to use booking system for the user to find a date and time that works for them.

Embed options - Work like a charm.

Cons

For the last few years this software has done everything I need it do. No cons I can think of

Pros

I like the customization. There are so many ways to make this compatible with my branding.

I also like the scheduling options - being able to set up time cushions between sessions, sync with my Google calendar, etc.

I especially LOVE that bookings can be pending approval! And that I can override and schedule clients earlier if I need to.

And the best thing is about this service is that their team actually LISTENS to their customers. They are very communicative and responsive, which is a big deal these days. Great customer service!

Cons

It can be a bit challenging to set up the services. I wish there were categories for the services, and I wish we could set up events & class series (multiple events in one series) more easily. It takes a bit to set up, but it is worth it once it's done.

Split payment would also be a nice addition - to be able to have clients pay with deposits for large ticket services or to have installment payments.

It would also be good to have more customization of the reminder emails sent to clients. I'd love to be able to put additional information into those emails.

But again, what's great about this company is that they LISTEN to their customers, and they're making some of these requested changes (the ones in high demand, anyway). The team is very communicative and responsive.

Pros

Easy to use, easy to set up, easy to customize, decent price, great service, always improving. I can easily preview my changes, copy links and paste back and forth into texts and emails on the go from my ipad or cell phone. I can make all changes to my account easily through mobile devices. I travel quite a bit so having to wait to return to my desktop computer is not always efficient in running a business. I love the flexibility of being able to use this system from any device. The integration of multiple payment systems was a wonderful improvement and it allowed me to put all of my scheduling and booking needs in one place. The customization feature also allowed me to have a consistent branding approach.

Cons

I would love to be able to connect more than one type of credit card merchant. I use both square and stripe and am limited to using one in this system. Not a big deal but not ideal.